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  1. 1. ICICI BANK<br />e-Finance for Development- An Indian Perspective <br />
  3. 3. ICICI-An IntroductionIndustrial Credit and Investment Corporation of India, <br />It is a major banking & financial services organisation in India formed in 1954<br />It is the second largest bank in India<br />It is the largest private sector bank in India<br />
  4. 4. In 1954, ICICI Ltd was incorporated at the initiatives of world bank , Govt of India & representatives of Indian Industry with the objective of creating a development financial Institution for providing medium term & long term project financing for Indian Business.<br />OBJECTIVE<br />
  5. 5. 2005 - Investitsionno-Kreditny Bank (IKB), a Russian bank<br />2007 - Sangli Bank , Maharashtra State<br />23 May - Bank of Rajasthan<br />ACQUISITION<br />
  6. 6. Its shares are listed on the stock exchanges at BSE, NSE, Kolkata & Vadodara<br />ICICI Bank undertake normal banking operations – taking deposits, credit cards, car loans etc<br />FUNCTIONAL ACTIVITIES<br />
  7. 7. The bank has a network of 2016 branches (as on 31st mar 2010) & 5219 ATM’s in India & presence in 18 countries<br />On 23 may 2010, ICICI Bank announced that it will merge with Bank of Rajasthan through a share swap in a non cash deal that values the Bank of Rajasthan at about Rs 3000 crore. ICICI announced that the merger expand ICICI Bank’s branch network by 25%<br />OPERATIONAL ACTIVITIES<br />
  8. 8. It is the largest issuer of credit cards in India<br />It is one of the big four banks of India, along with SBI, PNB & Canara Bank- its main competitors<br />PROMOTIONAL ACTIVITIES<br />
  9. 9. The Brand Trust Report , launched in 2011, has ranked ICICI in the 15th place as the most trusted brand of India.<br />ICICI Bank is one of the Big Four Banks of India, along with State Bank of India, Punjab National Bank Bank of India and Canara Bank — its main competitors<br />RECOGNITION<br />
  10. 10. Retail Banks -> 58% of revenue<br />Small Enterprises -> 8% of revenue<br />Corporate Banks & Project Finance -> 13% of revenue<br />International Banks -> 21% of revenue<br />BANKING SEGMENTS<br />
  11. 11. On 18th oct 2010 ICICI inaugurated <br /> I-Express, an instant cross-border money transfer option for NRI’s<br />ICICI Lombard GIC Ltd -> Largest private sector general Insurance Company in India.<br />ICICI Prudential -> It was the amung the first private sector life insurance companies to begin operations in December 2000 after approval of IRDA<br />SUBSIDERIES<br />
  12. 12. ICICI Lombard<br />
  13. 13. ICICI Lombard GIC Ltd. is the largest private sector general insurance company in India with a Gross Written Premium (GWP) over 3,694.80 crore (US$801.77 million)as of March 2010.<br />The company issued over 44 lakh policies and settled over 62 lakh claims and has a claim disposal ratio of 96% of total reported claims.<br />ICICI Lombard GIC Ltd. is a 74:26 joint venture between ICICI Bank Limited, India’s second largest bank and Fairfax Financial Holdings Limited, a Canada based USD 30 billion diversified financial services company.<br />The company has strength of 4,634 employees working in 350 branches across India<br />ICICI Lombard<br />
  14. 14. Channel is the term used for the various approaches a company uses to tap its customers. ICICI Lombard uses a multi channel approach to sales, service and other allied activities.<br />The channels used by ICICI Lombard can be broadly stated as under:<br />Channels<br />
  15. 15. ICICI Lombard was among the first companies to make their insurance products available online in India. ICICI Lombard has web-based systems to meet all pre and post-policy transactional needs of its customers. One can compare plans, get quotes, buy, renew and keep a track of their insurance policies online.<br />ICICI Lombard offers its customers retail general insurance products online. These products are Car, Two Wheeler, Health, Travel, Student Travel, Personal Accident and Home Insurance<br />Buying Insurance Online<br />
  16. 16. ICICI Lombard was the first general insurance company in India to start telesales operations due to its inherent profitability. <br />Telecalling<br />
  17. 17. ICICI Prudential<br />
  18. 18. ICICI PRUDENTIAL - AN INTRODUCTION<br /><ul><li>ICICI Prudential is the first private sector life insurance companies to begin operations in December 2000 after receiving approval from Insurance Regulatory Development Authority (IRDA).
  19. 19. ICICI Prudential Life's capital stands at Rs. 4,780 crores (as of September 30, 2010) with ICICI Bank and Prudential plc holding 74% and 26% stake respectively.
  20. 20. The company has a network of over 1,500 offices and over 1,60,000 advisors, as on September 30, 2010. The company has assets held over Rs. 65,000 crores as on September 30, 2010</li></li></ul><li>ICICI PRUDENTIAL<br /><ul><li>In June, 2009 ICICI Prudential Life Insurance has decided to snap its tie up with TTK Healthcare to settle insurance claims of its users.
  21. 21. ICICI Prudential's life insurance products may be loosely categorized under three forms- Health Insurance, Life and Retirement.
  22. 22. Under the Health Insurance category it offers products like ICICI Pru Health Saver & ICICI Pru MediAssure.
  23. 23. Under the Retirement Insurance category it offers products like ICICI Pru Forever Life & ICICI Pru LifeLink Pension.
  24. 24. Under the Life Insurance Category it offers plans like i-Protect term plan, Pure-Protect and Life Guard.</li></li></ul><li>Product lead approach for each sector<br />Small and Medium Enterprise (SME)<br />Agriculture and Micro Finance<br />Community Banking<br />Internet and Electronic Banking<br />Product and delivery technology dependent<br />Branch remote approach<br />Central processing centres enable optimum monitoring<br />20<br />ICICI Group - Development framework<br />
  25. 25. 21<br />SME - Strategic framework<br />Concerns<br /><ul><li>Improve Quality
  26. 26. Exit weak accounts
  27. 27. Improve yields
  28. 28. Reprice on RaRoC benchmark
  29. 29. Reduce delivery cost
  30. 30. Web / call centre based delivery</li></ul>Aspirations <br /><ul><li>Non capital intensive growth
  31. 31. Liability/ fee income
  32. 32. Cash management product
  33. 33. Innovative delivery
  34. 34. Smart / Credit cards
  35. 35. Web / call centre delivery
  36. 36. Service relationships
  37. 37. Banker for services rather than credit</li></li></ul><li>22<br />SME - Service & Delivery<br />Processes all trade related requests for a city<br /><ul><li>Information
  38. 38. Logging requests
  39. 39. Drop box point
  40. 40. High value cash transactions</li></ul>Call centre<br />Branch<br />Trade finance factory<br /><ul><li>Handles exceptions
  41. 41. Cross sells
  42. 42. Monitors accounts</li></ul>Processes all pure credit related requests<br />Account/ Relationship manager<br />Customer<br />Credit factory<br /><ul><li>Provide support backbone for all transaction requests
  43. 43. Services doorstep deliveries
  44. 44. For all transactions except high value cash
  45. 45. Information
  46. 46. Logging requests</li></ul>RPC/CPC<br />ATM<br />Internet<br />“Processing centres*”<br />
  47. 47. 23<br />Online Products<br />Corporate Infinity<br />online transfer/ settlement system<br />Bill Junction<br />Utility bill payments<br />Pay Seal<br />electronic payment system<br />e-banking in ICICI<br />ICICI Markets<br />online FX, Debt, SME Portal<br />Business Multiplier<br />web interface<br />ICICI Direct and ICICI Select<br />
  48. 48. Innovative structure for micro-credit in rural areas <br />Overcome the reach problem<br />Lower administration costs <br />Channels for delivering micro-credit<br />Sugar companies <br />Seed producers <br />Input companies<br />NGOs and micro credit institutions<br />24<br />Agri - Micro-credit initiatives<br />These channels help build volumes, reduce costs and monitor credit risk<br />
  49. 49. FSC provides one stop solution to the farmer<br />Agri extension support<br />Inputs and other services<br />Credit<br />Market linkage<br />Rural infrastructure<br />These FSCs are promoted by Agri Input suppliers , and avoids duplication of efforts by different players<br />25<br />Agri - Farmer Service Centres (FSCs)<br />
  50. 50. 26<br /> Merchant <br />Store<br /> Input<br /><ul><li>Credit
  51. 51. Debit
  52. 52. e-purse</li></ul>Farmer Service Center<br />Collect Money<br />Online update of Bank accounts<br />Smart card solution for FSCs <br />Bank Account/<br /> Credit History<br />Output Sale<br />
  53. 53. Difficulty in rural banking<br />Management of Cash<br />Cost of idle cash<br />Cost of cash handling infrastructure<br />Geographical spreads<br />Solutions through<br />Elimination/ reduction of cash handling<br />Innovation of low cost delivery channels<br />Smart Card - an ideal vehicle <br />27<br />Smart Cards … An alternative<br />
  54. 54. Smart Cards launched in October 2000<br />Infosys Campus in Bangalore<br />Manipal Academy of Higher Education (MAHE)<br />New Initiatives <br />Satyam Smart Card<br />HPCL Petro Card <br />Work on multiple application card - Debit, Credit, E-Purse and Loyalty<br />28<br />Smart Cards at ICICI<br />
  55. 55. First Bank in India to launch website - 1996<br />First Bank in India to launch Internet Banking - 1997<br />First Bank in India to launch online bill payment-1999<br />Only Bank in India with million online customers<br />Monthly average transactions per online customer- 7<br />29<br />Internet Banking<br />
  56. 56. Channel Usage<br />30<br />
  57. 57. Indian Companies increasing commercial borrowing for both International & domestic growth –a key news for ICICI growth<br />RBI approval for new branches leads to increase in low cost deposits<br />Interest rate fluctuations increase ICICI Bank debt payments<br />KEY TRENDS & FORCES<br />
  58. 58. PRESENTED TO<br />PRESENTED BY<br />CLASS<br />ROLL NO.<br />MISS RASHMI<br />SUMIT TUTEJA<br />MFC(P)<br />13<br />
  59. 59. e-enabling the economy Thank You !!!<br />