Becoming a Medical Tourism Facilitator

37,300 views

Published on

This Introductory Medical Travel Facilitator Workshop covered all aspects of starting and running a medical tourism facilitator business. It showed how to set up the actual business, how to select hospitals, how to contract with hospitals and how to coordinate care for patients traveling overseas. It also discussed how to market to and service patients, insurance companies and employers.

Contact:
Mark Semple, President, Passport Medical

mark@passportmedical.com

9 Comments
73 Likes
Statistics
Notes
No Downloads
Views
Total views
37,300
On SlideShare
0
From Embeds
0
Number of Embeds
1,282
Actions
Shares
0
Downloads
2,397
Comments
9
Likes
73
Embeds 0
No embeds

No notes for slide

Becoming a Medical Tourism Facilitator

  1. 1. BECOMING A MEDICAL TOURISM FACILITATOR Starting And Running Your Own Medical Travel BusinessOctober 15, 2011Mark SemplePassport Medical
  2. 2. What Is A Medical Tourism Facilitator? Patient Hotels / Recovery Facilitator Transportation Centers Medical ProviderBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com
  3. 3. What Is A Medical Tourism Facilitator? Educator Organizer Facilitator Bridge AdvocateBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com
  4. 4. What Is A Medical Tourism Facilitator? An Educator Your company; Destination options / centers of excellence; Accreditations, certifications, affiliations; Overseas providers; Overseas doctors; Travel considerations;Becoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com
  5. 5. What Is A Medical Tourism Facilitator? An Organizer Facilitating medical history, tests, etc for provider assessment; Facilitating medical complication insurance; Assisting with scheduling of medical appointments, after care, etc; Organizing transportation and hotel / recovery center stay; Assisting with flights;Becoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com
  6. 6. What Is A Medical Tourism Facilitator? A Bridge Many patients may know of a destination or provider of interest, but certain factors may come into play which leads them to you to help ease the process: Language barriers Time zone difference Don’t know who to contactBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com
  7. 7. What Is A Medical Tourism Facilitator? An Advocate Ultimately, you are a representative of the patient who is in a foreign country and in a vulnerable position; If there are issues with any part of the process, they need to be addressed immediately;Becoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com
  8. 8. Getting StartedBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com
  9. 9. First Steps • What is your liability and exposure as a Understanding facilitator of medical travel? Legal Issues • What is the best company structure Company from a legal perspective, tax perspective, etc? Structure • This will establish your vision, goals, and generally keep you Business Plan on track as you grow your company.Becoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com
  10. 10. Essential Parts Of Your Set-Up Establish Your Network Legal Documents And Protection Establish Patient Management Protocols Create A Marketing PlanBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com
  11. 11. Essential Parts Of Your Set-Up Establish Your Network  What is going to be your focus: destinations, specialties, accreditations?  This is a business of relationships, from hospitals, clinics, transportation companies, insurance companies, hotels / recovery centers;  Choosing partners who will work with you efficiently is it is the key to success;Becoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com
  12. 12. Essential Parts Of Your Set-Up Legal Documents And Protection  Patient waivers clearly outlining your role in the process;  Clear understanding of patient privacy protection regulations;  Liability insurance options for your company;  Medical complication insurance offerings for patients;Becoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com
  13. 13. Essential Parts Of Your Set-Up Establish Patient Management Protocols Effective screening mechanisms: medical, psychological, and economic; Adequately matching patients with providers; Ensuring aftercare protocols are in place;Becoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com
  14. 14. Essential Parts Of Your Set-Up Create A Marketing Plan  Who are you going to market to? Individuals? Corporate?  How will you separate yourself from the competition?  What marketing tools will you use?  What is your marketing budget and acceptable burn rate?Becoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com
  15. 15. You’re Now Ready To Begin So What Does The Typical Process Look Like?Becoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com
  16. 16. Patient Contacts Medical Tourism FacilitatorBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com
  17. 17. Facilitator Sends Client Initial Information On A Variety Of Destinations & ProvidersBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com
  18. 18. Facilitator Requests Medical History, Tests, Etc Which Will Help With Assessment Of The CaseBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com
  19. 19. Providers Review Medical Records And A Quote Is Provided For The ProcedureBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com
  20. 20. Conference Call With DoctorBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com
  21. 21. Procedure ScheduledBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com
  22. 22. Waiver Signed & Returned Clearly Outlining Role In The ProcessBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com
  23. 23. Deposit Or Full Payment Made: Commitment From The PatientBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com
  24. 24. Flight And Accommodations ArrangedBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com
  25. 25. Patient Receives Detailed Itinerary And Information About Upcoming Medical VisitBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com
  26. 26. Patient Arrives At Destination, Is Met By A Representative, And Checks Into Hotel / Recovery CenterBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com
  27. 27. Patient Is Welcomed By Healthcare Provider, Initial Consulation, Evaluation, Pre- TestsBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com
  28. 28. Patient Undergoes ProcedureBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com
  29. 29. Patient Recovers Under Observation Of Health ProviderBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com
  30. 30. Patient Is Discharged To Hotel Or Recovery Center And Follow-Up Protocols InitiatedBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com
  31. 31. Follow-Up Evaluation With Doctor And Discharge From CareBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com
  32. 32. Patient Returns HomeBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com
  33. 33. Facilitator Follows-Up With Patient And Monitors Recovery ProcessBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com
  34. 34. Leverage Positive Patient ExperiencesBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com
  35. 35. Successful Outcome And Satisfied Patient • The job of a facilitator is both challenging and rewarding; • There are a lot of logistical challenges that go into the successful management of a patient;Becoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com
  36. 36. Feedback Loop Marketing Client Patient Testimonials Intake Positive Superior Patient Medical Management Experience ExperienceBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com
  37. 37. Thank You! Mark Semple President Passport Medicalmark@passportmedical.com

×