About the research In late 2007, TNS media intelligence/Cymfony, in coordination with TNS UK, TNS media intelligence France and TNS Canadian Facts, conducted a survey dubbed, “Harnessing Influence: How Savvy Brands are Unleashing the New Power of Blogs and other Social Media.” Speaking with executives from companies like Hewlett-Packard, Johnson & Johnson, Hyundai, and GlaxoSmithKline, TNS media intelligence/Cymfony polled 70+ marketers around the globe about their experiences incorporating all types of social media tools in their marketing strategies. Represented countries include the United States, Canada, the United Kingdom and France.
for a better snapshot of media coverage
0908 - Blog training slides
Blogging: what’s it all about?<br />Ged Carroll: director, digital strategies<br />
In this presentation<br />What is a blog<br />Why should I care?<br />Things to think about in a blog<br />Writing for blogs<br />Commercial opportunity<br />Measurement <br />Issues management<br />Blogging & ethics<br />Blogging & UK law<br />
What is a blog anyway?<br />A blog is a type of website, usually maintained by an individual with regular entries of commentary, descriptions of events, or other material such as graphics or video. Entries are commonly displayed in reverse-chronological order. (Wikipedia)<br />Picture by laverrue<br />
Why blogging?<br />It is one of the easiest ways to publish content on the ’net<br />77% read blogs (Universal McCann)<br />346 million worldwide read blogs<br />Easily republished and publicised<br />Attracts inbound links - cost-effective SEO<br />Picture by foxypar4<br />
Why blogging? Global marketers viewpoint<br />Which of the following most closely matches your personal point of view on the <br />potential impact that social media will have in business?<br />TNS media intelligence/Cymfony polled 70+ marketers around the globe about their experiences incorporating all types of social media tools in their marketing strategies. Represented countries include the United States, Canada, the United Kingdom and France. <br />
Things to remember about blogging: listen<br />Active listening<br />Utilise Google blog search and follow relevant blogs using an RSS reader<br />Is there an existing community?<br />What are they saying?<br />What are their community norms?<br />What can you bring to the table within those community norms?<br />Picture by pasukaru76<br />
Listening to engagement <br />Respond on a reactive basis to debate<br />Proactive engagement<br />What do we want to achieve? (macro -> micro)<br />What value do we bring to the community discussion?<br />Why should the community interact or listen to you?<br />Who should be the spokespeople?<br />Aggregate and showcase advocate community content to aid discovery<br />Picture by JoF<br />
Being a blogger<br />Think about your audience<br />Always think three moves ahead – Steve Davis<br />Write in your own tone of voice <br />Picture by Daquella_manera<br />
Blogging etiquette<br />Do link out generously <br />Do read and comment on other people’s blogs<br />Don’t delete comments that you disagree with<br />Do stick with it<br />Picture by casey.marshall<br />
Blogging tips & tricks<br />Great content comes from everyday things<br />Keep an inspiration book<br />Use pictures<br />How can you continue a dialogue?<br />Don’t finish your posts<br />Ask your readers for their opinion<br />Picture by Jóinn<br />
Writing for blogs <br />Standing on the shoulders of giants (beat generation, the new journalism)<br />Tone-of-voice<br />Formality<br />PoV<br />Involvement: scene setting rather than historical narrative<br />Humanity<br />Record everyday events<br />Transparency<br />Speed<br />Library of Congress, Prints & Photographs division, Van Vechten Collection<br />
The why<br />The right reasons:<br />We have something to say<br />We would like to be able to have a dialogue with our customers<br />We’re passionate about our industry and have something to say (and folks are likely to listen)<br />We’d like to share some of our know-how with the wider community<br />The wrong reasons:<br />The board says that we need a blog<br />Someone down the golf/squash club thought that it would be a good idea<br />PR Week said that blog is the word of 2006<br />We want to tell people about our latest XXX (insert client product details here)<br />Its something I can get you guys to do<br />
Running a corporate blog<br />Put their house in order<br /><ul><li>Provide guidance for employees personal social media
Start thinking about editorial: not only the first few posts but longer term planning
Get them to think about ongoing resources for writing posts and responding to comments and indirect feedback - Is training required?
How will employees be incentivised to participate?
Do the management team realise the long-term commitment that a blog requires?
How doe the blog fit into the organisations overall web strategy?
Is there a willingness to change based on the feedback received?</li></li></ul><li>Specification | design<br />Brand guidelines<br />Guidelines are not tramlines<br />URL – Working Families for Wal-Mart<br />Think reader: <br />Make sure your code works<br />Make sure it works for different sizes<br />Test for browser compatibility<br />MS IE 7 & 8<br />Mozilla 3 & 3.5<br />Safari 3.2 & 4.o<br />Opera 9.6<br />If you discuss mobile, allow it to be read via a mobile browser like Opera Mini and webkit-based browsers for Symbian an iPhones<br />
Specification | design<br />16<br />SEM<br />Submit your site to Google, Yahoo! | Bing, Ask<br />USABILITY - KISS<br />Don’t go with a fixed-width<br />One column if you can<br />Flash is mostly evil, AJAX can be good<br />Think navigation – archives, categories/tag clouds<br />Make it easy to subscribe<br />Easy to search via Rollyo or Google Co-op to name just two options<br />
Tools<br /><ul><li>Open source – published by Six Apart
Brandimensions</li></li></ul><li>Social media discovery<br />Increasing complexity and granularity<br />
Monitoring<br />Measurement tools often don’t have the speed of near real-time updates and you have to go back to basics<br />Google alerts:<br />Ongoing monitoring<br />Google news alerts<br />Google blog search<br />Technorati:<br />RSS-fed buzz with authority meter<br />Yahoo! Site Explorer:<br />Inbound links<br />Website analytics<br />Radian6 – commercial offering that many major brands like<br />Pull this all together with RSS<br />
Social media monitoring<br />Many of the search tools looked at earlier will provide an RSS feed for future finds<br />This can convert our snapshot into a moving picture – monitoring<br />Using Yahoo! Pipes we can machine translate foreign articles and merge RSS feeds to provide a monitoring stream. Creating a ‘pipe’ is as easy as creating a flow chart in PowerPoint<br />
UK legislation<br />From end of May 2008: Consumer Protection from Unfair Trading Regulations 2008<br />No astro-turfing<br />No sock puppetry<br />Up to 6 months jail time<br />What can you do legally?<br />Notify the service provider if content violates their terms of service, there is usually a feedback email in their help section, or content will have a flag button by it<br />For blogs, where there is content that you could take legal action to remove:<br />Notify the legal department of their hosting company<br />
Ethics<br />From WOMMA<br />Consumer protection & respect are paramount<br />The honesty ROI: honesty of <br />Relationship<br />Opinion<br />Identity<br />Respect the rules of the venue<br />Manage relationships with minors responsibly<br />Promote honest downstream communications<br />Protect privacy and permission<br />