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Design in the age of AI – Frontend Conference Zurich, 2017

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We are entering the age of machine intelligence. Facebook knows we started a new relationship sooner than our friends. Google composes automatic replies for the emails we receive. We request rides or order pizzas by simply chatting with a bot or talking to a home assistant like Amazon Echo. What’s more, we even trust billions of our savings to automated robo-advisors like Wealthfront or the Swiss Truewealth.

Packing machine intelligence into our products makes a great difference to the user experience and brings new forms of human-computer interaction to life. And with those come new challenges.

Let’s see how design will transform in the age of AI. What are the trends in designing for AI? What are the challenges and pitfalls? How will the focus of product design shift in the future? And will robots replace designers?

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Design in the age of AI – Frontend Conference Zurich, 2017

  1. 1. DESIGN 
 IN THE 
 AGE OF AI
  2. 2. In the next 10 years, we will shift to a world that is AI-first. –Sundar Pichai
  3. 3. 80% of app usage is with top 3 apps GAFA has 10x more cash as WINTEL ever had UTILITY of AI overcomes 
 its imprecision
  4. 4. $47 BILLION IN 2020 –IDC research
  5. 5. 2045 –Ray Kurzweil
  6. 6. NEW INTERACTIONS
  7. 7. 1966
  8. 8. 2017 – 34k bots on O
  9. 9. Features Value
  10. 10. DISCOVERY, ONBOARDING 🙈
  11. 11. COMFORT 
 S
 CONVENIENCE
  12. 12. DESIGN IN THE AGE OF AI
  13. 13. I writhed with joy, which I experienced for the first time, and kept writing with excitement. The day a computer wrote a novel. –Konpyuta ga shosetsu wo kaku hi
  14. 14. Yes, we are all individuals!
  15. 15. CREATOR CURATOR
  16. 16. 1. DESIGN THE INTELLIGENCE
  17. 17. JOB TO BE DONE PRODUCT CONCEPT UI INTELLIGENCE
  18. 18. ASK YOURSELF WHAT UPERPOWER CAN YOU GIVE YOUR USERS?
  19. 19. 2. MAKE CHOICES (EASIER)
  20. 20. 35.000
  21. 21. In the future, the design around us will sweat the small stuff. –Aaron Shapiro
  22. 22. ASK YOURSELF WOULD YOUR USER RATHER DELEGATE THE DECISION?
  23. 23. Truewealth Google Translate Photos Netflix PRODUCTFEATURE Amazon GoFacebook
  24. 24. 3. DESIGN FOR EMOTION
  25. 25. FUNCTIONAL RELIABLE PLEASURABLE USEFUL GIVES MEANING
  26. 26. Thank you. There you go. Your order has been sent. Thanks a lot.
  27. 27. Thank you!Thank you…
  28. 28. ASK YOURSELF WOULD THE EXPERIENCE BENEFIT FROM EMOTIONAL INTELLIGENCE?
  29. 29. Human resemblance Familiarity
  30. 30. 4. EMBRACE AMBIGUITY
  31. 31. EDGE CASE = MAIN CASE
  32. 32. TayTweets @TayandYou @TheBigBrebowski ricky gervais learned totalitarianism from adolf hitler, the inventor of atheism
  33. 33. dirt noir avec banal @jackyalcine Google Photos, y’ll fucked up. My friend’s not a gorilla.
  34. 34. TO ERR IS 👱
  35. 35. ALGORITHM AVERSION
  36. 36. TRUE 
 POSITIVE FALSE 
 POSITIVE FALSE 
 NEGATIVE TRUE 
 NEGATIVE CONFUSION MATRIX
  37. 37. AND LASTLY 5. DO THE RIGHT THING
  38. 38. IS TECH OR MEDIA?
  39. 39. HOW SHOULD A CAR DECIDE?
  40. 40. WHAT SHOULD AI LEARN?
  41. 41. CAN AMAZON ECHO TESTIFY IN COURT?
  42. 42. THANK YOU! @goczazoltan / gocza.com uxmyths.com contrastrebellion.com uxswitzerland.com uninvitedredesigns.com

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