Epmo wp-creating

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CREATING A PROJECT
MANAGEMENT CENTER OF
EXCELLENCE TO ENABLE
PROJECT SUCCESS

Published in: Education, Business, Technology
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Epmo wp-creating

  1. 1. CREATING A PROJECT WhitePaperMANAGEMENT CENTER OFEXCELLENCE TO ENABLEPROJECT SUCCESSThe federal government needs a centralized mandated methods, or project certification will belocation, both physical and virtual, where agen- enough on its own to create a cadre of top-flightcies can capitalize on the expertise of current project managers who can produce consistentand future government project managers. The results for a variety of projects. A PM Center offact that the Office of Personnel Management Excellence at the federal government enterprise(OPM) has developed a draft document outlin- level can provide the necessary integration anding a new project management job classifica- coordination to unify these otherwise disparatetion represents a tremendous stride for the gov- initiatives.ernment. It acknowledges that project manage-ment is a real and important career discipline. Developing project management competenciesWith an estimated 50 percent of the federal takes a combination of training, cultural rein-workforce eligible for retirement in 2005, an ini- forcement of skills learned in the training pro-tiative to develop and retain qualified project gram, and an open environment that offers sup-managers is crucial. A solution to this impend- port, collaboration, and mentoring. While projecting crisis is to establish a Project Management management training is critical to teaching gov-(PM) Center of Excellence at the federal govern- ernment managers how to better plan and man-ment enterprise level. The specific charter of age key initiatives, training alone isn’t enough tothis organization would be to support the devel- ensure a workforce with a high level of PM com-opment and institutionalization of consistent petency. Forty years of educational research hasproject management competencies across all shown that the best training in the world will befederal government agencies. unsuccessful if it is not reinforced once the learners get back to their jobs. Too often, theBased on Robbins-Gioia’s 25 years of experi-ence in project management, we feel the mostsuccessful way to accomplish this is by estab- A PM Center of Excellencelishing a PM Center of Excellence that: at the federal government Minimizes duplication and redundancies enterprise level can provide Reverses brain drain the necessary integration Promotes collaboration Provides mentoring and thought leadership and coordination to unify Offers best practices and proven templates these otherwise disparate Creates “the place to go” initiatives. Breaks down government silosThe theme of this white paper is that despite Solutions used:the best intentions, no activity, PM training,
  2. 2. kind of dynamic “knowing” that makes a difference to help and support the largest number of project in practice by ensuring the participation of people managers across the entire federal government. who are fully engaged in creating, refining, commu- nicating, and using knowledge. A PM Center of The PM Center of Excellence will facilitate access to Excellence can very successfully augment commu- knowledgeable people anywhere in an organiza- The PM Center of nities of practice while allowing for the active tion. This will increase the rate of knowledge trans- Excellence would provide movement of tacit knowledge into explicit knowl- fer, reduce the learning curve, and enable govern- an organic infrastructure— edge. A government-wide PM Center of Excellence ment project managers to be more confident know- can successfully bridge the gap between tacit and ing that they can get support from a knowledgeable both physical and virtual— explicit knowledge by recording and formalizing source. The “who knows what where” principle for project managers in the those lessons that have stood the test of time. applies here. For instance, a new project manager at Agency X can go to the PM Center of Excellence government. The PM Center of Excellence would provide an and quickly identify that Joe Smith at Agency Z has organic infrastructure—both physical and virtual— experience in earned value management on a sim- for project managers in the government. Physically, ilar initiative. Within minutes, the new project man- there should be an actual office with knowledge- ager can obtain answers from an experienced col- able project managers. Experience has shown that league. Fostering access to PM experts will stream- creating a virtual community with the notion of “if line and expedite knowledge transfer, providingtechniques and the practices taught in class we build it, they will come” is ineffective because government project managers the opportunity toare out of sync with the actual culture or true people like to know the experts they are communi- more quickly grasp PM concepts and skills.requirements of the work. Because a PM Center cating with and value personal interaction. From aof Excellence is by its very nature founded on virtual perspective, leveraging technology to create In conclusion, while single, non-unified PM initia-providing expert, practical solutions to the real a web-based, interactive means of sharing knowl- tives will all provide some value, only an enterprise-problems a working government project manag- edge and collaborating on projects across agen- level PM Center of Excellence can provide a placeer faces, it can facilitate the design and selec- cies is critical to the success of the PM Center of (both real and virtual) in which government projecttion of training programs that are in sync with Excellence. Another possibility is to offer an “Ask managers can confidently access high-quality infor-the real requirements of the job and culture. the Expert” service, project health checks, and mation that is essential to their success. In the additional support by experts during particularly end, an enterprise-level PM Center of ExcellenceA world-class PM Center of Excellence can cre- sensitive phases of the project life cycle. can be the force that creates a highly qualified,ate a collaborative workspace that enables proj- skilled and connected cadre of government projectect managers to be successful by providing The next several years will create an imperative to managers for the future.ongoing support, mentoring, best practices, and shorten the traditional learning curve associatedtraining. The creation of this collaborative work- with “learning by doing.” While in some areas thisspace is based on several key elements: knowl- might be an impossible goal, the very nature ofedge management, organic infrastructure, and project management offers some unique possibili-experienced experts. ties that might not be available in other profes- sions. By creating a variety of methods for expertsAs we move to an economy of knowledge work- to provide hands-on guidance (either formally orers, knowledge management has become informally) under a PM Center of Excellence, itincreasingly recognized as a key source of com- ensures that the best PM resources are availablepetitive advantage in business and government.Unfortunately, many efforts to create and lever-age knowledge management have failed. Ourview is that most traditional knowledge manage-ment approaches attempt to capture existingknowledge within formal systems, such as data-bases, and therefore end up focused primarily By creating a variety of methods for experts to provide hands-onon knowledge capture, which is only half of theknowledge management equation. The other guidance (either formally or informally) under a PM Center ofhalf of the equation is to engender a culture that Excellence, it ensures that the best PM resources are available tomakes accessing and using PM best practices,accessible through the PM Center of Excellence, help and support the largest number of project managers across thea normal and comfortable part of managing aproject. entire federal government.Centralizing the knowledge management strate-gy within the PM Center of Excellence providesthe opportunity to systematically address the
  3. 3. Headquarters11 Canal Center Plaza Robbins-Gioia has been dedicated to delivering managementAlexandria, VA 22314t: 800.663.7138f: 703.684.5189 solutions to government agencies and Fortune 500 companiesAnniston, AL608 Noble StreetAnniston, AL 36201 since 1980. We help our global customers optimize their256.235.2827Charlotte301 South College Street business processes, accelerate change, and establish time,Suite 3710Charlotte, NC 28202704.714.6200Dayton cost, and quality improvements to transform their businesses.1360 Technology CourtSuite 200Beavercreek, OH 45430937.426.8081Detroit26555 Evergreen Road Selected Past & Current ClientsSuite 1115Southfield, MI 48076 COMMERCIAL248.359.7800 AOL Department of Homeland Security American Red Cross Customs & Border ProtectionSacramento AT&T Federal Emergency Management Agency400 Capitol Mall Avaya Secure Border InitiativeSuite 900 AXA Financial Transportation Security AdministrationSacramento, CA 95814 Bank of America Department of Interior916.449.3967 Colonial Bank Department of Justice DaimlerChrysler Department of TransportationWarner Robins, GA1100 Park Drive Delphi Department of Veterans’ AffairsWarner Robbins, GA 31088 EDS Environmental Protection Agency478.329.0009 Fannie Mae Executive Office of the President Fifth Third Bank National Aeronautics and Space Administration Ford Motor CompanyOttawa FuGen DEFENSE AGENCIES180 Elgin Street General Motors Defense Logistics AgencySuite 900 Hewlett-Packard U.S. Air ForceOttawa, Ontario Canada Johnson & Johnson U.S. ArmyK2P-2K3 Landmark, a subsidiary of Halliburton U.S. Marine Corps613.236.3773 U.S. Navy Lockheed Martin Lucent Technologies Office of the Secretary of Defense Merrill Lynch PricewaterhouseCoopers STATE AND LOCAL GOVERNMENT Public Service Electric & Gas New York City Police Qwest State of California Regions Bank State of Maryland United Airlines State of Michigan Verizon Wachovia INTERNATIONALwww.robbinsgioia.com Wells Fargo Agriculture Canadainfo@robbinsgioia.com British Ministry of Defence 800.663.7138 CIVIL AGENCIES Canadian Department of National Defence Administrative Office of the U.S. Courts Canadian Blood Services Department of Agriculture Department of Commerce ©2006 Robbins-Gioia, LLC® All rights reserved 02-14u021403_PMCentofExcel

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