Game management 101


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Game management 101

  1. 1. GAME MANAGEMENT 101 The Art of Dealing With Players & Coaches
  2. 2. The Sinister 6 (six classic coaching styles) <ul><li>EXPLODER – “short fuse” </li></ul><ul><li>SILENT ENEMY – “punish with silence” </li></ul><ul><li>LOOK BACKER – “memories of the past” </li></ul><ul><li>CHIPPER – “complains about minor events” </li></ul><ul><li>“ AND ANOTHER THING” – “has to get last word” </li></ul><ul><li>BUTTON PUSHER- “gets the other to lose control” </li></ul>
  3. 3. Of course some coaches are ALL 6 types !!
  4. 4. Can We Talk About It? <ul><li>Communication with coaches & players </li></ul><ul><li>is one of the biggest game management </li></ul><ul><li>issues to master </li></ul><ul><li>Sometimes it is from a distance and </li></ul><ul><li>other times it is close by </li></ul><ul><li>Sometimes it is for everyone to hear and </li></ul><ul><li>other times it is private </li></ul>
  5. 6. Conflicts Are NOT Arguments <ul><li>A conflict occurs when you are at odds (disagree) with someone else on an issue </li></ul><ul><li>A conflict is not the same as an argument, but it can quickly lead to one if it is not resolved </li></ul><ul><li>We should try to resolve conflict BEFORE it becomes an argument </li></ul>
  6. 7. Consider The Following: <ul><li>Conflicts are good because they notify a person that something is wrong and might need to be modified </li></ul><ul><li>Arguments are a power struggle that involve a high level of emotions and can have a hidden agenda </li></ul><ul><li>Due to the high level of emotions, arguments can cause a coach or official to lose objectivity </li></ul>
  7. 8. <ul><li>4. Arguments can lead to “win or lose” attitude between the parties involved </li></ul><ul><li>5. Since no one likes to lose an argument, they can turn ugly and unproductive </li></ul>
  8. 10. So how do you manage conflict so that it doesn’t become an argument?
  9. 11. CONTROL THE CONFLICT <ul><li>Stay in control of your emotions </li></ul><ul><li>Exercise “Perspective Thinking” – put yourself in the other person’s shoes and see why they are upset </li></ul><ul><li>Use your listening skills to understand the emotions of the coach or player </li></ul><ul><li>Deal with the aggressor in a positive & assertive manner </li></ul>
  10. 13. Try the following steps: <ul><li>Let the Other Person Talk : </li></ul><ul><ul><li>Have the courtesy to listen before you say anything back to the other person </li></ul></ul><ul><ul><li>You may have made up your mind, but by fully listening to what the coach or player has to say, you can at least know their viewpoint </li></ul></ul>
  11. 14. <ul><ul><li>Using Your Words, Repeat What You Heard Them Say: </li></ul></ul><ul><ul><ul><li>It gives them time to calm down </li></ul></ul></ul><ul><ul><ul><li>Demonstrates that you were listening to them </li></ul></ul></ul><ul><ul><ul><li>“ Coach, what I hear you saying is…….” </li></ul></ul></ul>
  12. 16. <ul><li>Don’t Debate Judgment Calls </li></ul><ul><ul><li>Remain objective and don’t try to justify </li></ul></ul><ul><ul><li>judgment calls once your mind is made up </li></ul></ul>
  13. 17. <ul><li>Limit Your Discussion Only To The Most Recent Call </li></ul><ul><ul><li>Shut down the conversation when it turns to </li></ul></ul><ul><ul><li>plays that happened earlier in the game </li></ul></ul><ul><ul><li>Make it clear that you are only dealing with the current conflict </li></ul></ul>
  14. 19. <ul><li>If Possible, Don’t Engage In A Discussion When You Are Very Angry </li></ul><ul><ul><li>Try to avoid the coach or player until you regain your composure </li></ul></ul><ul><ul><li>As a partner, recognize when a fellow official needs you to intervene to diffuse the situation </li></ul></ul>
  15. 21. <ul><li>When Discussing Problems, Focus On </li></ul><ul><li>The Solutions </li></ul><ul><ul><li>It doe NOT mean we have to change a call </li></ul></ul><ul><ul><li>It might be as simple as going to our crew </li></ul></ul><ul><ul><li>to confer </li></ul></ul><ul><ul><li>“ Coach, I understand your frustration and </li></ul></ul><ul><ul><li>I’ll keep an eye for that sort of contact </li></ul></ul><ul><ul><li>you described” </li></ul></ul>
  16. 23. <ul><li>We should ALL strive to steer the conversation towards a resolution , all the while allowing angry coaches and players feel their points </li></ul><ul><li>are being heard. </li></ul>
  17. 24. “ Coach, I have no idea what he called either….”
  18. 25. And sometimes we just leave them scratching their heads…….