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Local-e Redesign

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Local-e Redesign

  1. 1. Redesigning the Local-e Template
  2. 2. What is Local-e?
  3. 3. The situation
  4. 4. Old Fashioned Sites
  5. 5. Old technology
  6. 6. Time for a new professional look and feel
  7. 7. Project Steps
  8. 8. Audit Strategy Research Design User Testing
  9. 9. Audit Baseline review <ul><ul><ul><li>Home page </li></ul></ul></ul><ul><ul><ul><li>Community directory </li></ul></ul></ul><ul><ul><ul><li>Make a request </li></ul></ul></ul><ul><ul><ul><li>Make a booking </li></ul></ul></ul><ul><ul><ul><li>Calendar </li></ul></ul></ul><ul><ul><ul><li>Look and feel </li></ul></ul></ul><ul><ul><ul><li>Section landing pages </li></ul></ul></ul><ul><ul><ul><li>Information architecture </li></ul></ul></ul><ul><ul><ul><li>Tourism </li></ul></ul></ul><ul><ul><ul><li>Length of section topics </li></ul></ul></ul>
  10. 10. Strategy What do we want? How do we want it?
  11. 11. Research Stakeholder interviews
  12. 12. Research Stakeholder Surveys
  13. 13. Research Stakeholder research results <ul><li>Contemporary look and feel </li></ul><ul><li>Allow council to add section headings </li></ul><ul><li>Alternative designs for the home page and topic pages </li></ul><ul><li>Change display of attached documents </li></ul><ul><li>Quick links for residents </li></ul><ul><li>More options for images on the home page </li></ul><ul><li>An area for a featured activity or event </li></ul>
  14. 14. Research User workshops
  15. 15. Research User Survey <ul><li>178 responses from people in 35 councils </li></ul><ul><li>T op 5 keys uses </li></ul><ul><ul><li>Council news </li></ul></ul><ul><ul><li>Council business papers and minutes </li></ul></ul><ul><ul><li>Information about the shire </li></ul></ul><ul><ul><li>Events calendar </li></ul></ul><ul><ul><li>Environment information </li></ul></ul>
  16. 16. Research Users have problems finding things 55% of respondents said they found the content, but with a struggle <ul><ul><li>What they were looking for: </li></ul></ul><ul><ul><li>Council documents such as business papers policies, minutes, contact information </li></ul></ul><ul><ul><li>Planning and developed information such as DAs, LEP, policies, process information, zonings </li></ul></ul><ul><ul><li>Road works </li></ul></ul><ul><ul><li>Waste information </li></ul></ul>
  17. 17. Research Overall impressions <ul><li>Out of date information </li></ul><ul><li>Lack of information on the website </li></ul><ul><li>N ot user friendly </li></ul>
  18. 18. Research Wanted on homepage by > 50% <ul><li>Water restrictions </li></ul><ul><li>Waste and refuse collection </li></ul><ul><li>Building and development applications </li></ul><ul><li>Emergency services </li></ul><ul><li>Library services </li></ul><ul><li>Council meetings </li></ul>
  19. 19. Research Content for new residents >50% <ul><li>Schools in the area </li></ul><ul><li>Water restrictions </li></ul><ul><li>Council rates </li></ul><ul><li>Roads and traffic information </li></ul><ul><li>Waste and refuse collection </li></ul><ul><li>Emergency services </li></ul><ul><li>Library services </li></ul><ul><li>Sport and recreation facilities </li></ul><ul><li>Services for elderly and disabled </li></ul><ul><li>Services for children and families </li></ul>
  20. 20. Information Architecture Online card sorting exercise
  21. 21. Information Architecture Common categories created were <ul><ul><li>Council </li></ul></ul><ul><ul><li>Facilities and Services </li></ul></ul><ul><ul><li>Community </li></ul></ul><ul><ul><li>Development </li></ul></ul>What they didn’t use <ul><li>Engineering </li></ul>
  22. 22. Information Architecture
  23. 23. Design
  24. 24. Design Review Homepage option 1 Homepage option 2 Homepage Option 3 56% 42% 30%
  25. 25. Where to Now?
  26. 26. <ul><li>Top 3 wireframes to be designed </li></ul><ul><li>Testing IA and interaction </li></ul><ul><li>Build and rollout </li></ul><ul><li>Baseline review every year </li></ul>Implementation
  27. 27. www.local-e.nsw.gov.au www.objectivedigital.com

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