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Anyone who has looked for a job in the last decade has a moment when they suddenly realize they really aren’t going to be treated like a customer. In fact, the staffing equivalent of customer service typically reminds you not to bother to email. So why should you care? Gerry will share 5 questions every recruiting leader should ask themselves before they even begin to think about what candidate experience should mean to you. He’ll also share a dozen best practices (and a few of the worst) before he’s done as he reviews some of his more unique research approaches- applying to hundreds of companies each year under an assumed name.