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Webinar: Enterprise Social-Collaboration Technology 101

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VIEW THIS RECORDING HERE - https://www.realstorygroup.com/WebinarCollab

Enterprise collaboration tools have been around for more than two decades, and social networking platforms have at least eight years of experience in the enterprise. Yet digital workplace leaders often face confusing questions — and plenty of frustration — around these technologies. Digital leaders must ask:

What are the most important capabilities to have?
If we build it, will they come?
How do we engender greater collaboration and sharing?
What are the long-term architectural consequences of the near-term choices we make?
How should we differentiate among vendors?

Join RSG Founder Tony Byrne for some research-based answers to these questions. He will blend survey results with the anecdotal experience of your peers among G2000 enterprises to provide an essential primer on contemporary social-collaboration technology.

VIEW THIS RECORDING HERE - https://www.realstorygroup.com/WebinarCollab

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Webinar: Enterprise Social-Collaboration Technology 101

  1. 1. Social-Collaboration Technology 101 Exposing the real weaknesses and strengths of Digital Workplace and Marketing Technologies August 3, 2016 www.realstorygroup.com
  2. 2. Copyright © 2016 RSG. www.realstorygroup.com RSG: A Different Kind of Analyst Firm Analyze weaknesses and strengths of the tools....and vendors Advise and mentor on successful technology selection Benchmark your digital effectiveness
  3. 3. Copyright © 2016 RSG. www.realstorygroup.com RSG Research Areas: Digital Workplace & Marketing Technologies We are a buyer's advocate for enterprises looking to invest in digital transformation. We provide in-depth research analyzing weaknesses and strengths of technology and vendors.
  4. 4. Copyright © 2016 RSG. www.realstorygroup.com VendorMap
  5. 5. Copyright © 2016 RSG. www.realstorygroup.com What Real Independence Looks Like 5
  6. 6. Copyright © 2016 RSG. www.realstorygroup.com Future Gazing Virtual Reality Wearables / IoT Robots / Machine Learning Artificial Intelligence / Translations Image Sources: Microsoft, Apple, Pixabay, Skype
  7. 7. Copyright © 2016 RSG. www.realstorygroup.com Agenda: Three Considerations 1.  What is Social-Collaboration? 2.  How do we connect leader and employee aspirations in a business context? 3.  How can we measure how good we are at this?
  8. 8. Copyright © 2016 RSG. www.realstorygroup.com A definition col·lab·o·rate “Work jointly on an activity toward a common goal…” net·work “Connect with others outside the context of a specific goal…”
  9. 9. Copyright © 2016 RSG. www.realstorygroup.com Networking & Collaboration...together
  10. 10. Copyright © 2016 RSG. www.realstorygroup.com HOW DO WE CONNECT ENTERPRISE AND EMPLOYEE NEEDS?
  11. 11. Copyright © 2016 RSG. www.realstorygroup.com The Social-Collaboration Gap “We need to collaborate more” “We need the right answers” Exec Level: Aspirational Staff-Level: Practical Business Applications Close This Gap
  12. 12. Copyright © 2016 RSG. www.realstorygroup.com Social-Collaboration Application Archetypes „ Communities Informal/UnstructuredFormal/Structured „ Knowledgebase Management „ External Collaboration „ Project Collaboration „ Socializing Legacy Processes „ Innovation Support „ Expertise Location „ Enterprise Conversation „ Social Q & A Collaboration-oriented Networking-oriented „ Adaptive Case Management
  13. 13. Copyright © 2016 RSG. www.realstorygroup.com From Sites & Spaces to Products „ Communities Informal/UnstructuredFormal/Structured „ Knowledgebase Management „ External Collaboration „ Socializing Legacy Processes „ Innovation Support „ Expertise Location „ Enterprise Conversation „ Social Q & A Collaboration-oriented Networking-oriented „ Enterprise Networking Make policies/procedures/manuals/guides findable Share best practices Deliver Answers Socialize change Connect people to knowledge An employee-centric Digital Workplace manages these applications as products „ Project Collaboration Accelerate repeatable team efforts
  14. 14. Copyright © 2016 RSG. www.realstorygroup.com SharePoint Social Collab Services: “Feature Complete” Source: RSG Enterprise Collaboration Evaluations
  15. 15. Copyright © 2016 RSG. www.realstorygroup.com SP Is Missing Key Business Applications Source: RSG Enterprise Collaboration Evaluations
  16. 16. Copyright © 2016 RSG. www.realstorygroup.com Not Just Picking on Microsoft „ Communities Informal/UnstructuredFormal/Structured „ Knowledgebase Management „ External Collaboration „ Project Collaboration „ Socializing Legacy Processes „ Innovation Support „ Expertise Location „ Enterprise Conversation „ Social Q & A Collaboration-oriented Networking-oriented „ Enterprise Networking SharePoint IBM Oracle
  17. 17. Copyright © 2016 RSG. www.realstorygroup.com Ideation / Innovation Support 17
  18. 18. Copyright © 2016 RSG. www.realstorygroup.com Official Knowledgebase 18
  19. 19. Copyright © 2016 RSG. www.realstorygroup.com Expertise Location 19
  20. 20. Copyright © 2016 RSG. www.realstorygroup.com HOW WELL ARE WE DOING?
  21. 21. Copyright © 2016 RSG. www.realstorygroup.com Collaboration / Social Software – Use Case Maturity Source: RSG Social-Collaboration Survey 2016 57% 56% 46% 46% 43% 30% 28% 28% 26% 26% 25% Project Collabora6on Team Communica6on Knowledgebase Management Communi6es of Prac6ce Simple Workplace Forms Innova6on / Idea Management Enterprise Conversa6on External Collabora6on Social Q&A Socialize Legacy Processes Expert Locator Social use cases are less mature compared to traditional collaboration use cases
  22. 22. Copyright © 2016 RSG. www.realstorygroup.com Collaboration / Social Software – Key Themes Source: RSG Social-Collaboration Survey 2016 55% 43% 41% 57% 46% 46% Project Collabora6on Knowledgebase Management Communi6es of Prac6ce 2014 2016 Use Case Maturity: 2014 vs. 2016
  23. 23. Copyright © 2016 RSG. www.realstorygroup.com RealStoryGroup.com/RealScore Score Your Social-Collab Effectiveness
  24. 24. Copyright © 2016 RSG. www.realstorygroup.com RealScore for Acme The trains are running, but the tracks are in serious need of repair...37 Organizational Development: 7 / 25 Business Capabilities: 7 / 20 Systems: 8 / 15 Your Results Compared Total Possible: 60 Your Raw Score: 22 Organizational Development Business Capabilities Systems
  25. 25. Copyright © 2016 RSG. www.realstorygroup.com Your Results Compared Continued Total Possible: 60 Your Raw Score: 22 Manufacturing Industry Average: 32.3 Cross-Industry Average: 35.5 Organizational Development Business Capabilities Systems Acme Results….
  26. 26. Copyright © 2016 RSG. www.realstorygroup.com Organizational Development by Metric•  Tangibles and Intangibles such as organizational resources, processes, and structures Analytics & Optimization Community Management Total Possible: 25 Your Score: 7 Industry Average: 13.3 Cross-Industry Avg: 14.6 Culture and Alignment Governance & Program Management Staffing & Resources Manufacturing RealScore: Organizational Development
  27. 27. Copyright © 2016 RSG. www.realstorygroup.com Stay in Touch… jgingras@realstorygroup.com www.linkedin.com/in/jarrodgingras

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