Rudy Vidal

Greater New York City Area United States

Operational Optimization and Customer Loyalty Expert

Apparel / Fashion

An engineer and Computer Scientist by training, I have spent most of my working life, concentrated on Corporate Strategy, Sales, Marketing and Customer Centricity. About 20 years ago I developed a true passion for Customer Centricity. After my tenure as Director of Extreme Customer Satisfaction for Panasonic, Chief Customer Officer for inContact, I decided to devote myself to helping companies achieve and manage customer loyalty. I believe Customer Centricity is the largest untapped brand differentiator. It increases revenue, reduces expenses and helps us become better companies. Specialties: Strategic Corporate Planning, Corporate Culture Management, Customer Centricity, Process map...