Six sigma


Published on

A comprehensive training powerpoint that covers the six sigma in the workplace

Six sigma

  1. 1. Six Sigma Part 1 Implementation & Management Sample
  2. 2. Building a 6σ Organization (4 of 14)  Why Six Sigma? – Six Sigma helps the organization improve customer value and efficiency. – Just a few of the major companies that have used Six Sigma are: • Motorola, GE, Allied Signal – Six Sigma focuses on: customer requirements, defect prevention, cycle time reduction, cost savings, customers, shareholders, and employees. Page
  3. 3. Building a 6σ Organization (7 of 14)  Six Sigma vs. Three Sigma – There is a direct correspondence between the quality levels and the “sigma levels” of performance. – Companies operating at 3 or 4 sigma usually spend 25- 40% of their revenues fixing problems. – Companies operating at 6 sigma usually spend less than 5% of revenues fixing problems. Page
  4. 4. Building a 6σ Organization (10 of 14)  Implementing Six Sigma – Leadership – Communicates a vision for Six Sigma success. – Infrastructure – Senior leaders direct the development and training of an infrastructure. – Communication / Awareness – Steps are taken to “soft-wire” the organization and cultivate a change-capable environment. Page
  5. 5. Building a 6σ Organization (11 of 14) – Project Selection – Six Sigma projects are proposed for improving business processes. – Project Deployment – Six Sigma projects are conducted by project teams led by Black Belts. – Projects may also be led by Green Belts with the technical assistance of Black Belts. Page
  6. 6. Building a 6σ Organization (12 of 14)  Timetable – It takes approximately 2 years to deploy Six Sigma within an organization: – Identify leader – Discover knowledge – Train Black Belts – Establish project validation criteria – Train Green Belts – Prepare road map of next steps Page
  7. 7. Building a 6σ Organization (14 of 14)  Infrastructure – There needs to be 1 master black belt (MBB) for every 1,000 employees. – For every MBB in your organization, you would typically need 10 BB’s. – A Black Belt (BB) will typically complete 5-7 projects per year. – This structure is intended for organizations with 1000+ employees, but can be easily adapted for companies with 400+ employees. Page
  8. 8. Enhance Customer Value Page
  9. 9. Enhance Customer Value (1 of 18)  Recognizing Opportunity – A core principle of Six Sigma is the recognition of customer value. • Value is what the customer is willing to pay for. The remainder of our activities is waste. – The fulfillment of customer needs is the lifeblood of the organization. Page
  10. 10. Enhance Customer Value (3 of 18)  Traditional Structure – Short-term focus – Bottom line results – Customers are a pain – Sellers Market – Error Detection – Product Driven – Crisis Management  Customer Driven – Long-term focus – Customer satisfaction – Customers are important – Buyers Market – Error Prevention – Customer Driven – Process Improvement Page
  11. 11. Page
  12. 12. Let the Data Drive You (1 of 20)  Data Driven Management – Management decisions must be based on objective data. – Six Sigma projects provide a means of analyzing process data to achieve process improvements. • These process improvements are initiated so that the organization can achieve its priorities. Page
  13. 13. Let the Data Drive You (2 of 20)  Attributes of Good Data – The choice of what to measure is crucial to the success of the organization. – Improperly chosen metrics can lead people away from the organization’s goals. • Once chosen, the metrics must be communicated to the members of the organization. Page
  14. 14. Let the Data Drive You (5 of 20)  Dashboard Metrics – Dashboard metrics are measurements of the results delivered by complex processes and systems. – These measurements are effects of the processes. – In Six Sigma work, effects are Y’s, and root causes are X’s. Page
  15. 15. Let the Data Drive You (7 of 20)  Balanced Scorecards – Balanced scorecards display performance metrics in four areas that correspond to the major stakeholders: • Customer • Internal processes • Innovation and learning • Financial Page 15
  16. 16. Let the Data Drive You (10 of 20)  Internal Process Perspective on the Balanced Scorecard – Which internal processes are critical to meet customer and shareholder goals? – Internal metrics must be chosen to support the leadership’s customer strategy. – SIPOC can be used to aid in the selection of internal metrics. Page
  17. 17. Let the Data Drive You (12 of 20)  Innovation and Learning Perspective on the Balanced Scorecard. – Can we continue to improve and create value? – Building shareholder value is dependent on the company’s ability to innovate, improve, and learn. – It’s important to keep in mind that what worked yesterday may fail tomorrow. Page
  18. 18. Let the Data Drive You (14 of 20)  Financial Perspective on the Balanced Scorecard – Obsession with financial metrics undoes many improvement initiatives. • When senior leaders look only at results, they miss the fact that results come from a chain of interacting processes that produce value for customers. Page
  19. 19. Let the Data Drive You (17 of 20)  Cost of Poor Quality – The issue of quality costs has been around since the 1950s. – Cost of quality includes any cost that would not be expended if quality were perfect. Page
  20. 20. Which Projects to Select? Page
  21. 21. Which Projects to Select? (1 of 11)  Maximizing Resources – According to Jack Welch, the CEO of General Electric, the best Six Sigma projects begin by answering the questions: • How can we make the customer more competitive? • What is critical to the customer’s success? – Selecting which projects to focus on maximizes resources. Page
  22. 22. Which Projects to Select? (7 of 11)  Tracking Six Sigma Projects – Tracking results from Six Sigma projects is important for several reasons: • Evaluating the Six Sigma project selection system • Determining ROI • Setting budgets • Appraising performance • Setting goals and targets • Identifying areas where more or less Six Sigma is needed Page
  23. 23. www.readysetpresent.comPage 23 Download “Six Sigma” PowerPoint presentation at Slides include: 14 slides on building a Six Sigma organization ~ 18 slides on enhancing customer value ~ 20 slides on data-driven management ~ 11 slides on which projects to select ~ 3 slides introducing the DMAIC and DMADV models ~ 23 slides on "D" (Define) ~ 27 slides on "M" (Measure) ~ 7 slides on process behavior charts ~ 5 slides on measurement system info ~ 34 slides on "A" (Analyze) ~ 35 slides on "I" or "D" (Improve/Design) ~ 17 slides on "C" or "V" (Control/Verify) ~ action steps and much more. Royalty Free - Use Them Over and Over Again. Now: more content, graphics, and diagrams