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Richard Smeltz
“Achieving exceptional results through cross-functional experience”
Training – Sales – Management – Technic...
Richard Smeltz

Formal Education
Schools Attended

 Bloomsburg University – Bloomsburg, PA
http://www.bloomu.edu/
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Mast...
Richard Smeltz

Employment History
Current and Previous Employment

 Lehigh Career & Technical Institute
 Iron Mountain
...
Richard Smeltz

Lehigh Career & Technical Institute
Instructor

 Substitute Teacher
 Provide technology and technical
in...
Richard Smeltz

Iron Mountain
Corporate Training -

 Customer Response Trainer
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SharePoint® administrator for Cust...
Richard Smeltz

MarketSource
Training - Retail

 Account Sales Representative
 Training Retail Store Personnel
brand pro...
Richard Smeltz

Dunn and Bradstreet
Sales – Call Center

 Business Consulting
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Credit Specialist for small busi...
Richard Smeltz

Innovative Control Systems
Training – Training development and delivery

 Corporate Trainer
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Developed ...
Richard Smeltz

Xerox Corporation
Corporate Training

 Technology Specialist
 Provided Technology and PC support for ove...
Richard Smeltz

Xerox Corporation
Sales

 Marketing/Account Representative (Sales)
 Sold copiers and document creation e...
Richard Smeltz

Xerox Corporation
Management

 Field Manager - Customer Service
 Managed a service team that provided cu...
Richard Smeltz

Xerox Corporation
Technical

 Customer Service Engineer (Service)
 Repaired and maintained copiers and h...
Richard Smeltz

My value add to your company
Experience

 Versatility – Cross-functional background
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Instructio...
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Richard smeltz linkedin presentation

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This presentation will provide a brief summary of my education and professional work experience.

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Richard smeltz linkedin presentation

  1. 1. Richard Smeltz “Achieving exceptional results through cross-functional experience” Training – Sales – Management – Technical Experience • Corporate Training • Instructional Design • Sales • Management • Technology Consulting • Electronics / Electro-Mechanical
  2. 2. Richard Smeltz Formal Education Schools Attended  Bloomsburg University – Bloomsburg, PA http://www.bloomu.edu/  Master’s Degree – Instructional Technology Expected Graduation 2014  Muhlenberg College – Allentown, PA http://www.muhlenberg.edu/  Bachelor’s Degree – Business Graduated 2006 with Distinction  Ryder Technical Institute – Allentown, PA  Associate Degree – Electronics
  3. 3. Richard Smeltz Employment History Current and Previous Employment  Lehigh Career & Technical Institute  Iron Mountain  MarketSource / HP Program  Dunn & Bradstreet  Innovative Control Systems  Xerox Corporation
  4. 4. Richard Smeltz Lehigh Career & Technical Institute Instructor  Substitute Teacher  Provide technology and technical instruction to high school students
  5. 5. Richard Smeltz Iron Mountain Corporate Training -  Customer Response Trainer    SharePoint® administrator for Customer Care website Designed user friendly website front end for multiple team Standard Operating Procedure (SOP) access and quick links to frequently used applications Revised format of Standard Operating Procedures that previously required multiple team involvement into a format in which individual representatives could resolve themselves. • Included screen shots and hyperlinks within documentation to improve comprehension and efficiency • Vast improvement in one call customer resolution – Improvement of 63.5% in 6 months
  6. 6. Richard Smeltz MarketSource Training - Retail  Account Sales Representative  Training Retail Store Personnel brand products  PC’s  Printers  Peripheral computer products Product Demonstrations and Sales  Developed New Hire Sales Training Program 
  7. 7. Richard Smeltz Dunn and Bradstreet Sales – Call Center  Business Consulting     Credit Specialist for small business Sold services to build, improve, and monitor commercial credit reports and to provide products to mitigate financial risk. Developed a work sheet for caller information that provided a valuable tool for follow up activity and proposed product pricing. Worked with Marketing Dept. to improve mailers and to ultimately improve sales results.
  8. 8. Richard Smeltz Innovative Control Systems Training – Training development and delivery  Corporate Trainer  Developed a training program designed to educate both employees and customers of ICS. • Training program included documentation, presentations, and eLearning material that was distributed to employees and customers. • Developed and delivered regional customer seminar training presentations     Performed a cross functional roll between departments to improve product quality and reliability that resulted in expedited problem resolution Promoted the utilization of quality concepts and controls within the company Traveled with company Vice Presidents to high profile accounts Wrote customer training that resulted in: • A significant reduction in customer problem calls • Reduction in Support Center average call time duration
  9. 9. Richard Smeltz Xerox Corporation Corporate Training  Technology Specialist  Provided Technology and PC support for over 300 service     personnel located in central and eastern Pennsylvania Planned, organized, and implemented laptop computer and software training Developed technology presentations and demonstrations for customers Pioneered the structure of a performance information system for field personnel that provided access to selected workgroup performance metrics Renegotiated technology related contracts that resulted in an annual saving of more than $10,000
  10. 10. Richard Smeltz Xerox Corporation Sales  Marketing/Account Representative (Sales)  Sold copiers and document creation equipment to major accounts in the Lehigh Valley area  Scheduled customer appointments, cold calling, product demonstrations, written sales proposals, and financing /lease options were exercised in this sales capacity  Sold the highest number of units in Sales District the first year  Service Marketing Representative (Sales)  Sold service maintenance agreements to Xerox customers throughout the eastern Pennsylvania area  Formed the first National Conference Call for Service Marketing Sales Reps.
  11. 11. Richard Smeltz Xerox Corporation Management  Field Manager - Customer Service  Managed a service team that provided customer service for Xerox brand copiers, fax, and printer products  Team and staff meetings were conducted frequently as well as quality improvement and problem solving sessions  A balanced effort of reaching corporate business objectives while maintaining employee and customer satisfaction was continually strived for in daily managerial activities  Advocated and won support for District service team realignment. This realignment included taking existing multi product Service Teams and combining them into multiple Specialized Product Teams; resulting in reduced training requirements and improved product reliability.
  12. 12. Richard Smeltz Xerox Corporation Technical  Customer Service Engineer (Service)  Repaired and maintained copiers and high end duplication and publishing equipment  Setup, repair, and maintenance of digital front end computers and scanner equipment  Work group facilitator and team specialist for copier team  Par Club and Presidents Club awards for providing outstanding customer service
  13. 13. Richard Smeltz My value add to your company Experience  Versatility – Cross-functional background      Instructional Design Corporate Training Sales Experience – Retail, Call Center, Field Management Experience Technical – PC’s, Electronics, Electrical Wiring, Mechanical  Passion for Excellence   Consistent quality work Customer focused  Creative  Excellent Return on Investment

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