The High Performance Organization
&
Self Realization

Dr R Ramakrishnan
ramarkish54@gmail.com
Cell: 9952669656
The High Performance Organization
 Questions.
– What is a high performance organization?
– What are the management challe...
What is a high performance
organization?
 High performance organizations (HPOs).
– HPOs intentionally designed to:
• Brin...
What is a high performance
organization?
 Emphasis on intellectual capital.
– Intellectual capital is the foundation for ...
What is a high performance
organization?
 Key components utilized in HPOs.
– Employee involvement.
– Self-directing work ...
What is a high performance
organization?
 Employee involvement.
– The amount of decision making delegated to
workers at a...
What is a high performance
organization?
 Self-directing work teams.
– Empowered to make decisions about planning,

doing...
What is a high performance
organization?
 Integrated production technologies.
– Focus on providing flexibility in

manufa...
What is a high performance
organization?
 Organizational learning.
– A way for organizations to adapt to their

settings ...
What is a high performance
organization?
 Total quality management (TQM).
– A total commitment to:
• High-quality results...
What are the management challenges of
high performance organizations?
 Challenges of environmental linkages.
– HPOs are o...
What are the management challenges of
high performance organizations?
 Challenges of internal integration.
– Challenge of...
What are the management challenges of
high performance organizations?
 Challenges for middle manager roles.
– Helping imp...
What are the management challenges of
high performance organizations?
 Challenges for high level leadership.
– Deciding h...
What are the management challenges of
high performance organizations?
 Challenges of greenfield sites versus

redesigns.
...
How do high performance
organizations operate?
 Southwest Airlines as an HPO.
– HPO component: employee involvement.
• Fl...
How do high performance
organizations operate?
 Southwest Airlines as an HPO.
– HPO component: self-directing work teams....
How do high performance
organizations operate?
 Southwest Airlines as an HPO.
– HPO component: integrated production

tec...
How do high performance
organizations operate?
 Southwest Airlines as an HPO.
– HPO component: organizational learning.
•...
How do high performance
organizations operate?
 Southwest Airlines as an HPO.
– HPO component: total quality management.
...
How do high performance
organizations operate?
 Southwest Airlines as an HPO.
– Other HPO considerations: vision/directio...
How do high performance
organizations operate?
 Southwest Airlines as an HPO.
– Other HPO considerations: the people.
• A...
How do high performance
organizations operate?
 Southwest Airlines as an HPO.
– Other HPO considerations: compensation.
•...
How do high performance
organizations operate?
 Southwest Airlines as an HPO.
– Other HPO considerations: dealing with th...
How do high performance
organizations operate?
 Southwest Airlines as an HPO.
– Other HPO considerations: outcomes.
• Hig...
Upcoming SlideShare
Loading in …5
×

Rk= high performance organizations

600 views

Published on

About High Performance organizations

Published in: Business
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
600
On SlideShare
0
From Embeds
0
Number of Embeds
6
Actions
Shares
0
Downloads
21
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

Rk= high performance organizations

  1. 1. The High Performance Organization & Self Realization Dr R Ramakrishnan ramarkish54@gmail.com Cell: 9952669656
  2. 2. The High Performance Organization  Questions. – What is a high performance organization? – What are the management challenges of high performance organizations? – How do high performance organizations operate?
  3. 3. What is a high performance organization?  High performance organizations (HPOs). – HPOs intentionally designed to: • Bring out the best in people. • Produce organizational capability that delivers sustainable organizational results. – HPOs place people first.
  4. 4. What is a high performance organization?  Emphasis on intellectual capital. – Intellectual capital is the foundation for HPOs. – To utilize intellectual capital, HPOs often organize work-flow around key business processes and use work teams within these processes.
  5. 5. What is a high performance organization?  Key components utilized in HPOs. – Employee involvement. – Self-directing work teams. – Integrated production technologies. – Organizational learning. – Total quality management.
  6. 6. What is a high performance organization?  Employee involvement. – The amount of decision making delegated to workers at all levels. – Employment involvement can be visualized on a continuum. • No involvement or parallel involvement. • Moderate involvement or participative management. • High involvement or employee empowerment.
  7. 7. What is a high performance organization?  Self-directing work teams. – Empowered to make decisions about planning, doing, and evaluating their work. – Sometimes called self-managing or selfleading work teams. – Important in HPOs due to: • Need to tap employees’ expertise and knowledge. • Need for employees to manage themselves.
  8. 8. What is a high performance organization?  Integrated production technologies. – Focus on providing flexibility in manufacturing and services and involves job design and information technology. – Key components: • Just-in-time systems. • Use of computers.
  9. 9. What is a high performance organization?  Organizational learning. – A way for organizations to adapt to their settings and to gather information to anticipate future changes. – HPOs are designed for organizational learning.
  10. 10. What is a high performance organization?  Total quality management (TQM). – A total commitment to: • High-quality results. • Continuous improvement. • Meeting customer needs. – TQM is a a tightly integrated part of HPOs. • Encourages all workers to do their own quality planning and checking.
  11. 11. What are the management challenges of high performance organizations?  Challenges of environmental linkages. – HPOs are open systems influenced by a rapidly moving external environment. – Open systems components. • Inputs: worksite problems and opportunities, and vision, mission, and strategy. • Transformation processes: five HPO components. • Outputs: individual, group, and organizational effectiveness, and contributions.
  12. 12. What are the management challenges of high performance organizations?  Challenges of internal integration. – Challenge of integrating five HPO components. – Top-down and bottom-up decision making in HPOs. – HPO islands.
  13. 13. What are the management challenges of high performance organizations?  Challenges for middle manager roles. – Helping implement HPO components. – HPO changes may alter middle managers’ jobs. – Dealing with employee resistance to selfmanaging teams. – Resolving tensions among HPO components.
  14. 14. What are the management challenges of high performance organizations?  Challenges for high level leadership. – Deciding how far to go in becoming a HPO. – Internationalizing United States business practices.
  15. 15. What are the management challenges of high performance organizations?  Challenges of greenfield sites versus redesigns. – Greenfield sites start from scratch at a new site. – Redesigns start as more traditional organizations and change toward HPOs. – Greenfield sites result in better financial performance for organizations.
  16. 16. How do high performance organizations operate?  Southwest Airlines as an HPO. – HPO component: employee involvement. • Flat and lean hierarchy. • Heavy team emphasis throughout organization. • Paper work minimized. • Rapid decision making emphasized. • People were empowered to do “whatever it takes” to get the job done.
  17. 17. How do high performance organizations operate?  Southwest Airlines as an HPO. – HPO component: self-directing work teams. • Longer term service teams. • Ad hoc teams for given projects or duties. • Culture promotes cooperative activities.
  18. 18. How do high performance organizations operate?  Southwest Airlines as an HPO. – HPO component: integrated production technologies. • Integrated use of information technology in distribution, order entry, crew pairings, dispatching of flights, revenue management, schedule planning, and parts replacement.
  19. 19. How do high performance organizations operate?  Southwest Airlines as an HPO. – HPO component: organizational learning. • Deeply rooted in Southwest’s culture. • Letters and newsletters about company business. • Managers encourage workers to spend time at jobs other than their own. • Southwest’s “University for People.”
  20. 20. How do high performance organizations operate?  Southwest Airlines as an HPO. – HPO component: total quality management. • “Southwest Spirit” focusing on a strong work ethic, a strong desire for quality work, going beyond the call of duty, helping others, and doing the “right” thing. • TQM qualities are reinforced by empowerment, learning, and communications devices.
  21. 21. How do high performance organizations operate?  Southwest Airlines as an HPO. – Other HPO considerations: vision/direction setting package. • “The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit.” • Strategic elements in direction setting. • Core values.
  22. 22. How do high performance organizations operate?  Southwest Airlines as an HPO. – Other HPO considerations: the people. • Attitude reflecting “Southwest Spirit” is a key hiring requirement. • Attitude more important than other hiring qualifications.
  23. 23. How do high performance organizations operate?  Southwest Airlines as an HPO. – Other HPO considerations: compensation. • Flight attendants paid by the trip. • Incentives for employee performance. • Pilots’ salaries are comparable to other airlines but they fly 40% more hours. • Profit sharing and pension plans. • Usual airline fringe benefits.
  24. 24. How do high performance organizations operate?  Southwest Airlines as an HPO. – Other HPO considerations: dealing with the environment. • Southwest flourishes in a deregulated environment. • Southwest’s HPO attributes serve it well in dealing with a highly competitive environment.
  25. 25. How do high performance organizations operate?  Southwest Airlines as an HPO. – Other HPO considerations: outcomes. • Highly satisfied employees. • Strong commitment to the company. • Low turnover. • Strong performance on various productivity measures. • Active in contributing to the communities in which it operates.

×