Call Classifier
Call Centersupervisors monitorcalls for qualityassurance and toidentify the ability ofthe agents to satisfytheir customers...
“    … the cost involved in human-    monitoring of these calls is    extremely high. Therefore,    automatic monitoring o...
Call Classifier identifies problematiccalls and organizes thembased on the level andintensity ofemotions.
The system willdisplay a chart withthe emotionalcharacteristicsof each call.Call Center supervisors can identifyextreme em...
The system can identify different      emotion categories.
Call Classifier Building BlocksCall Center                                                       Business                 ...
Why EMOSpeech?• In addition to helping contact centers increase the level of  customer service, Call Classifier pays for i...
Thank youhttp://EMOSpeech.net@EMOSpeechContacto@EMOSpeech.com.mx
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EMOSpeech Call Classifier

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EMOSpeech Call Classifier helps call center supervisors analyze and identify problematic calls. so that agents can be evaluated based on their call performance, measured from emotional indicators.

Our solution is simple and easy to use, with a friendly User Interface and easy installation on top of existing call center infrastructure. Our technology recognizes over ten emotion states in a continuous spectrum.

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  • Your product/technology/serviceDescribe your company’s product/technology/service (using non-technical terms).Describe the problem it solves and how it works.Discuss its current stage of development.Describe how it has been validated and by what organization(s).Describe the status of your intellectual property and explain how it is protected.
  • EMOSpeech Call Classifier

    1. 1. Call Classifier
    2. 2. Call Centersupervisors monitorcalls for qualityassurance and toidentify the ability ofthe agents to satisfytheir customers.All call-centers have supervisors who monitor thecalls, however, the number of calls received in atypical call-center is very high, and it is not cost-effective to monitor all calls.
    3. 3. “ … the cost involved in human- monitoring of these calls is extremely high. Therefore, automatic monitoring of these calls for recognizing the emotional features is a very important problem from a business perspective. Purnima Gupta and Nitendra Rajput, Indian Institute of Technology, India
    4. 4. Call Classifier identifies problematiccalls and organizes thembased on the level andintensity ofemotions.
    5. 5. The system willdisplay a chart withthe emotionalcharacteristicsof each call.Call Center supervisors can identifyextreme emotional characteristics and themoment these occurred during the call.
    6. 6. The system can identify different emotion categories.
    7. 7. Call Classifier Building BlocksCall Center Business EMOSpeech Call Classifier Applications Speech Indexing User InterfaceCall Center Engine LayerRepositorio Segmentación Segmentación Segmentación Dashboard RepositorioRecording Tagging and Query and y Análisis Indexing y Análisis y Análisis Reporting de Platform Analysis Search de Llamadas Emocional Emocional Emocional Llamadas
    8. 8. Why EMOSpeech?• In addition to helping contact centers increase the level of customer service, Call Classifier pays for itself by increasing management effectiveness improving agent efficiency, providing more focused training, reducing agent turnover and improving customer satisfaction and loyalty.• Call Classifier is a software-only solution, allowing customers to use commercial-off-the-shelf (COTS) servers.• Fully integrates with all major call recording and storage platforms.
    9. 9. Thank youhttp://EMOSpeech.net@EMOSpeechContacto@EMOSpeech.com.mx

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