R2R Meeting 10 ppt

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March 27, 2008

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R2R Meeting 10 ppt

  1. 1. Mark your calendar for upcoming Roadmap to Recovery meetings… <ul><li>Saturday, March 29, 2008: Income Tax Workshop for ’07 Fire Survivors (* This meeting only : 10:00 am – Noon ) </li></ul><ul><li>Thursday, April 17, 2008: Insurance Claim Handling Refresher </li></ul><ul><li>Thursday, May 1, 2008: Local Building Requirements and Rebuilding “Green” </li></ul>
  2. 2. Click: www.rbcpc.org  Firestorm  Road to Recovery Series - PDFs - Powerpoints RBCPC Firestorm Recovery Plan The mission is simple: To befriend Survivors of Firestorm 2007 and help restore lives and homes by ministering to physical, emotional, and spiritual needs R2R Presentations Available On-Line
  3. 3. SoCal 2007 Wildfire Roadmap to Recovery: March 27, 2008, Meeting #10 Conflict Resolution & Negotiation Rancho Bernardo Community Presbyterian Church www.unitedpolicyholders.org
  4. 4. The Fine Print… <ul><li>The information provided in this program is intended for general educational purposes only. It should not be construed as legal advice </li></ul><ul><li>The speakers at today’s program are volunteering their time as educators </li></ul><ul><li>Neither United Policyholders nor the Rancho Bernardo Community Presbyterian Church endorse or warrant the quality or services of any volunteer speakers </li></ul>
  5. 5. United Policyholders announces: “Ask An Expert” On-Line Forum <ul><li>A new information resource for ’07 Firestorm Survivors </li></ul><ul><li>On the Forum, you can pose a question to: </li></ul><ul><ul><li>A Lawyer </li></ul></ul><ul><ul><li>A Claims Handling Professional </li></ul></ul><ul><ul><li>A Previous Catastrophic Loss Survivor </li></ul></ul><ul><li>“ Ask An Expert” is restricted by invitation only. If you are a 2007 Firestorm Survivor and wish to receive an “invitation”, send an e-mail to: [email_address] </li></ul><ul><ul><li>Please put: “Ask An Expert Invite” in the subject line of your e-mail. </li></ul></ul>
  6. 6. Mark your calendar for upcoming Roadmap to Recovery meetings… <ul><li>Saturday, March 29, 2008: Income Tax Workshop for ’07 Fire Survivors (* this meeting only : 10:00 am – Noon *) </li></ul><ul><li>--------- no Living with Wildfire workshop on April 2 nd ---------- </li></ul><ul><li>Thursday, April 17, 2008: Insurance Claim Handling Refresher </li></ul><ul><li>Thursday, May 1, 2008: Local Building Requirements and Rebuilding “Green” </li></ul>
  7. 7. Bonnie Kane, Esq (619)446-5680 <ul><li>Wildfire Plaintiff’s Litigation Team: </li></ul><ul><ul><li>The Kane Law Firm </li></ul></ul><ul><ul><li>Herman Gerel, Esq. </li></ul></ul><ul><ul><li>Stephen J. Hill, Esq. </li></ul></ul><ul><ul><li>James W. Parkinson, Esq. </li></ul></ul><ul><li>[email_address] </li></ul>
  8. 8. San Diego Fire Victim Lawyers Three Law Firms with Experience in Electrical and Propane Cases and Over 40 Verdicts and Settlements over $ 1 million Cause of Witch Fire <ul><ul><li>-Power Lines </li></ul></ul><ul><ul><li>Blowing Together </li></ul></ul>Corporate Responsibility - By Consumer Action Solution -Separators <ul><li>Not token class action payments </li></ul>Individual Recoveries Individual Recoveries -Not Token Class Action Payments
  9. 9. Conflict Resolution and Negotiation by Lewis Michaelson <ul><li>Lewis Michaelson is vice-president of Katz & Associates, a full-service communication firm </li></ul>4250 Executive Square, Suite 670 San Diego, CA 92037 tel: (858) 452-0031 fax: (858) 552-8437 [email_address]
  10. 10. Conflict Resolution and Negotiation by Lewis Michaelson <ul><li>Lewis Michaelson, Vice-president of Katz & Associates </li></ul><ul><ul><li>Facilitator and community relations manager </li></ul></ul><ul><ul><li>More than 22 years experience in designing & implementing public participation and education programs for environmental, planning and impact analysis projects. </li></ul></ul><ul><ul><li>Has also worked extensively on intra-and interorganizational conflict management issues. </li></ul></ul><ul><ul><li>Past president of the International Association for Public Participation </li></ul></ul><ul><ul><li>20-year member of the Association for Conflict Resolution. </li></ul></ul><ul><ul><li>Master of Science in Conflict Management from George Mason University </li></ul></ul><ul><ul><li>Bachelor of Arts in sociology from the University of California, San Diego. </li></ul></ul>
  11. 11. <ul><li>Conflict Management and Principled Negotiation </li></ul><ul><li>Lewis Michaelson </li></ul><ul><li>March 27, 2008 </li></ul>
  12. 12. What Is Conflict Management? <ul><li>Attitudes </li></ul><ul><li>Concepts </li></ul><ul><li>Behaviors </li></ul>
  13. 13. Conflict Management Attitudes <ul><li>Conflict is natural </li></ul><ul><li>Conflict shouldn’t be scary </li></ul><ul><li>Conflict is an opportunity </li></ul>
  14. 14. Conflict Management Concepts <ul><li>Zero-sum vs. “enlarging the pie” </li></ul><ul><li>Interests vs. positions </li></ul><ul><li>Puzzle solving vs. problem solving </li></ul>
  15. 15. Conflict Management Behaviors <ul><li>Acknowledge emotions </li></ul><ul><li>Understand and respect values </li></ul><ul><li>Avoid right-wrong paradigm </li></ul><ul><li>Listen as well as you speak </li></ul><ul><li>Put yourself in their shoes </li></ul><ul><li>Move from positions to interests </li></ul>
  16. 16. Hostile or Emotional Individuals <ul><li>Oil Your Back (don’t take it personally) </li></ul><ul><li>Allow for Venting </li></ul><ul><li>Acknowledge Feelings </li></ul><ul><li>Demonstrate Empathy (not sympathy) </li></ul><ul><li>Verify Understanding </li></ul>Provide Information/ Develop Solutions Try Again Calm Still Upset
  17. 17. Positional Bargaining <ul><li>Positional bargaining is a battle of wills </li></ul><ul><li>Positional bargaining is hard on relationships </li></ul><ul><li>Positional bargaining produces unwise agreements </li></ul><ul><li>Win-lose usually becomes LOSE-LOSE </li></ul>
  18. 18. Principled Negotiation <ul><li>Separate the people from the problem </li></ul><ul><li>Focus on interests, not positions </li></ul><ul><li>Invent options for mutual gains </li></ul><ul><li>Insist on using objective criteria </li></ul>
  19. 19. Principled Negotiation <ul><li>Separate the people from the problem </li></ul><ul><ul><li>Negotiators are people first </li></ul></ul><ul><ul><li>Everyone has emotional needs </li></ul></ul><ul><ul><li>Put yourself in their shoes </li></ul></ul><ul><ul><li>Don’t personalize </li></ul></ul><ul><ul><li>Allow them to save face </li></ul></ul><ul><ul><li>Be hard on the problem, soft on the people </li></ul></ul>
  20. 20. Principled Negotiation <ul><li>Focus on interests, not positions </li></ul><ul><ul><li>Shared interests are hidden by conflicting positions </li></ul></ul><ul><ul><li>Divergent interests can be the basis for agreement </li></ul></ul><ul><ul><li>Ask “Why” and “Why not”? </li></ul></ul><ul><ul><li>Make your interests come alive </li></ul></ul><ul><ul><li>Acknowledge their interests </li></ul></ul>
  21. 21. Principled Negotiation <ul><li>Invent options for mutual gains </li></ul><ul><ul><li>Don’t search for the single answer </li></ul></ul><ul><ul><li>Broaden your options </li></ul></ul><ul><ul><li>Change the scope of the agreement </li></ul></ul><ul><ul><li>Identify shared interests </li></ul></ul><ul><ul><li>Dovetail different interests </li></ul></ul><ul><ul><li>Make their decision easy </li></ul></ul>
  22. 22. Principled Negotiation <ul><li>Insist on using objective criteria </li></ul><ul><ul><li>Focus on solving problem vs. “winning” </li></ul></ul><ul><ul><li>Identify fair standards AND procedures </li></ul></ul><ul><ul><li>Frame each issue as a joint search for objective criteria </li></ul></ul><ul><ul><li>Agree first on principles </li></ul></ul><ul><ul><li>Never yield to pressure, only to principle </li></ul></ul>
  23. 23. Know Your BATNA <ul><li>BATNA: Best Alternative to a Negotiated Agreement </li></ul><ul><ul><li>The insecurity of an unknown BATNA </li></ul></ul><ul><ul><li>The better your BATNA, the greater your negotiating power </li></ul></ul><ul><ul><li>Improve your BATNA </li></ul></ul><ul><ul><li>Consider their BATNA </li></ul></ul><ul><ul><li>Disclose your BATNA if it’s strong, not if it’s weak </li></ul></ul>
  24. 24. Useful Phrases <ul><ul><li>“ Please correct me if I’m wrong” </li></ul></ul><ul><ul><li>“ We appreciate what you’ve done for us” </li></ul></ul><ul><ul><li>“ Our concern is fairness” </li></ul></ul><ul><ul><li>“ What’s the principle behind your offer?” </li></ul></ul><ul><ul><li>“ Let me see if I understand what you are saying” </li></ul></ul><ul><ul><li>“ Let me show you where I have trouble following your reasoning” </li></ul></ul>
  25. 25. Useful Phrases <ul><ul><li>“ One fair solution might be” </li></ul></ul><ul><ul><li>“ Let me get back to you” </li></ul></ul><ul><ul><li>“ Does anyone else have to approve this decision?” </li></ul></ul><ul><ul><li>“ If we agree… If we disagree…” </li></ul></ul>
  26. 26. Mark your calendar for upcoming Roadmap to Recovery meetings… <ul><li>Saturday, March 29, 2008: Income Tax Workshop for ’07 Fire Survivors (* This meeting only : 10:00 am – Noon ) </li></ul><ul><li>Thursday, April 17, 2008: Insurance Claim Handling Refresher </li></ul><ul><li>Thursday, May 1, 2008: Local Building Requirements and Rebuilding “Green” </li></ul>
  27. 27. Break Out Sessions for Fire Survivors <ul><li>Open to 9:30 pm: Firm Stop time </li></ul><ul><li>Upstairs: </li></ul><ul><ul><li>State Farm : Dormer West </li></ul></ul><ul><ul><li>Farmers : Skylight West </li></ul></ul><ul><ul><li>Allstate : Upper Courtside East </li></ul></ul><ul><ul><li>USAA: Small room off lobby </li></ul></ul><ul><ul><li>Other Companies: Sanctuary </li></ul></ul>

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