The new and improved mobile worker

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  • Richman, A., Noble, K., & Johnson, A. (2002). When the workplace is many places. The extent and nature of off-site work today. Watertown, MA: WFD Consulting Inc. Office-based mobile workers Office-based mobile workers are those whose primary workplace is the office. This category includes mobile professionals, occasionally mobile workers, and mobile non-travelers. Mobile professionals are employees that are away from their primary workplace 20% or more of the time. These employees are typically made up of traveling executives, consultants, sales reps, insurance agents, pharmaceutical reps, and others, such as those in the healthcare industry. Mobile professionals are considered to be travelers when they are between locations and visitors when they arrive. Occasionally Mobile Workers are those who may be involved in some mobile activity outside of their primary workplace but do not fit the criteria of mobile professionals who are away from their office at least 20% of the time. These employees may only be mobile a few times a year or less than 20% of their workdays per month. Mobile non-travelers are those workers who are mobile within the office or campus environment but do not travel outside of the office or campus. An example would be IT professionals who travel within buildings and campuses to assist in administration of networks and PCs but are not considered to be mobile professionals or occasionally mobile workers as defined because their mobility pattern remains within the office or campus environs. Non-Office-Based Mobile Workers Non-office-based mobile workers are those workers who are mobile but are not in an office environment. The two types of mobile non-office-based workers include mobile field workers and mobile on-location workers. Mobile Field Workers are typically field service employees from various vertical industries who collect data. Increasingly, these employees are delivering enhanced services beyond data collection (such as sales functions) to better serve clients' needs and provide an up-sell opportunity for the company. Mobile on-location workers are those employees that work at a specific location but outside of an office environment. Unlike mobile field workers, these employees are typically mobile only within a specific area, as they are on location at their primary workplace. Mobile on-location workers may work indoors (e.g., in a restaurant or warehouse), outdoors (e.g., at a construction site), or in mixed environments. Examples include warehouse workers, hospitality workers, and rental car employees assisting customers who are picking up and dropping off vehicles. Some may operate specialty equipment (e.g., forklifts and construction equipment) as part of their job. Home-Based Mobile Workers Home-based mobile workers are those mobile and remote workers who use their home as a workplace all or part of the time. This category includes telecommuters and mobile home-based business workers. Telecommuters are corporate employees who work at home during normal business hours. The threshold for telecommuters is three days a month or more, though some telecommuters may spend no time in traditional offices. (In effect, they are telecommuting full time.) These workers may have an informal arrangement between the employee and the supervisor, or the work arrangement can be more formalized with a written policy and enrollment. Mobile home-based business workers consist of those home-based, income-generating business owners.
  • the world’s mobile worker population will pass the one billion mark by the end of this year. By 2013, the total of office-based, non-office-based and home-based mobile workers will grow to nearly 1.2 billion people, representing more than a third of the world’s workforce. IDC Study - Reference: http://thenextweb.com/mobile/2010/02/21/billion-mobile-workers-worldwide-2010/
  • 2013 Mobile Workers Projection by Geography: U.S. - 119.7 million (75.5) Japan: 49.3 million 74.5% (2013) Asia/Pacific (excluding Japan) : 546.4 million 37.4% (2013) Western Europe’s: 129.5 million - 50.3% The rest of the world, meaning Canada,Latin America and the emerging market countries in Central and Eastern Europe, Middle East and Africa: 153.2 million mobile workers by 2013.
  • Reference: http://www.cbc.ca/documentaries/doczone/2010/digitaldummies/ Mobile Workforce [infographic]: http://sidneyevematrix.posterous.com/mobile-workforce-which-tech-gadgets-do-we-use
  • http://www.bizhelp24.com/tech/mobile-phones-in-business.html
  • http://www.cbc.ca/documentaries/doczone/2010/digitaldummies/
  • Reference: http://www.cbc.ca/documentaries/doczone/2010/digitaldummies/ Mobile Workforce [infographic]: http://sidneyevematrix.posterous.com/mobile-workforce-which-tech-gadgets-do-we-use
  • Principle 4 - Use the right tools for the right job
  • Users Come in All Shapes and Sizes.
  • Include guy raising hand
  • The new and improved mobile worker

    1. 1. Presented by: Steven Fisher @ StevenFisher The New and Improved Mobile Worker
    2. 2. <ul><li>Definition: Mobile Worker (noun) </li></ul><ul><li>Workers who, “perform their work in multiple locations such as customer sites, company offices, their homes, vendor offices, planes, and hotels” </li></ul>Source: Richman, A., Noble, K., & Johnson, A. (2002). When the workplace is many places. The extent and nature of off-site work today. Watertown, MA: WFD Consulting Inc. <ul><li>Mobile workers can be divided into three mutually exclusive main categories: </li></ul><ul><li>Office-based mobile workers </li></ul><ul><li>Non-office-based mobile workers </li></ul><ul><li>Home-based mobile workers </li></ul>
    3. 10. 7 billion* * Roughly the number of people on the planet.
    4. 11. 77% number of people with mobile devices
    5. 12. In 2010 , the world’s mobile worker population passed the one billion mark By 2013 , total mobile workers will represent more than a third of the world’s workforce Source: IDC Study: http://thenextweb.com/mobile/2010/02/21/billion-mobile-workers-worldwide-2010/
    6. 13. U.S. 119.7 million Japan 49.3 million Asia/Pacific 546.4 million Western Europe 129.5 million Rest of world (including Canada) 153.2 million Source: IDC Study: http://thenextweb.com/mobile/2010/02/21/billion-mobile-workers-worldwide-2010/ . Geographical Projection of Mobile Geographical Projection of Mobile Workers by 2013
    7. 16. The trend is clear , mobile use is rapidly becoming integrated into every business sector and every industry.
    8. 17. <ul><li>Communication </li></ul><ul><li>Accessibility </li></ul><ul><li>Connectedness </li></ul><ul><li>Efficiency </li></ul><ul><li>Availability </li></ul><ul><li>Organization </li></ul>There are many advantages to using mobile technology to be more productive:
    9. 18. <ul><li>Productivity paradox </li></ul><ul><li>Inability to disconnect </li></ul><ul><li>Increased stressed </li></ul><ul><li>Increased work hours </li></ul><ul><li>Increased risk of making mistakes </li></ul>But, the disadvantages are becoming more apparent, too.
    10. 19. <ul><li>One of the problems with living in an </li></ul><ul><li>always on society is we perceive the need to always be on. </li></ul>
    11. 20. Mobile workers carry 2.68 mobile devices for work Logged employee work hours: Before mobile use: 49 hours/week After mobile use: 70 hours/week Sources: http://sidneyevematrix.posterous.com/mobile-workforce-which-tech-gadgets-do-we-use http://www.cbc.ca/documentaries/doczone/2010/digitaldummies
    12. 21. So How Can You Get the Most Our of Your Mobile Workforce?
    13. 22. Remember that Mobile Workers Come in All Shapes and Sizes. Source: http://piras.blogautore.espresso.repubblica.it/files/2010/03/refaceme-southpark-01.jpg
    14. 23. Don’t scare people with new technology
    15. 24. Show them that it will make them an evil mastermind .
    16. 25. And make them feel empowered with the new tools.
    17. 26. Eight Trends You Should Follow to Boost Productivity <ul><li>Build Your Own HTML5 or downloadable apps </li></ul><ul><li>NFC (Near Field Communication) for payment / offers / loyalty </li></ul><ul><li>Consumer led mobile health for monitoring / diagnosis / wellness </li></ul><ul><li>Augmented Reality : placing digital content literally in physical context. </li></ul><ul><li>Rapid enterprise adoption of tablets for productivity </li></ul><ul><li>Cloud Tipping Point – > Leverage Cloud Spaces (Box, Dropbox) for your Smartphone, Tablet backup and access </li></ul><ul><li>Leverage “SoLoMo” – Social / local / mobile converging </li></ul><ul><li>Understand “Gamification” – Ultimate way to engage a new generation of audiences </li></ul><ul><li>Empowerment – impact of empowering billions of people around the world with real-time connected devices has just begun... It's going to be a fascinating decade </li></ul>
    18. 27. Questions?
    19. 28. Connect with me… On “The Twitter”: @StevenFisher On “The Facebook”: /StevenJohnFisher Even that “Email Thing”: stevenjohnfisher@gmail.com

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