The Rise of Incivility
and Bullying in the
Workplace
University of Maryland 1856
Testudo the Terrapin
Theodore Roosevelt
Vancouver, Canada
Stanley Park Seawall, Vancouver
Incivility experiences

How many of you have
experienced incivility…
Courtesy
Cyberbullying—Amanda Todd
Incivility Definition
“An

exchange of inconsiderate or
disrespectful words or actions that
violate conventional norms or
...
The Civil Society
There is a clear link between our
understanding and acceptance of
incivility and our beliefs about what
...
Incivility in business
Incivility in public
The spectrum of incivility
Physical Aggression

Verbal Aggression

Negative Behavior
15

Incivility in POW Camps
16

Stanley Camp, Hong Kong
Is Incivility a serious problem?
Is the problem getting worse?

74% of respondents say yes
Who are the worsts examples of
incivility?

77% said TV shows, celebrities,
professional athletes, newscasters,
politician...
Who should be responsible for
teaching civility?
88% said parents, teachers and
business leaders
What is the impact on children?
50% of parents reported their
children were victims of
cyberbullying, and 40% reported
the...
What is the impact on the
workplace?
Workplace bullying costs
American business an estimated
$300 billion annually
The Rise of Incivility—News Report
Incivility in news and politics
Workplace incivility
Incivility in discourse
How incivility cost a company –
Case Study
Results of workplace incivility
$300 billion per year
Increased workloads after downsizing
Longer working hours
Worker...
What causes incivility?
 Lack of feeling secure
 People lack restraint
 Mean spiritness
 Lack of self esteem
 expande...
What are solutions to incivility in
workplace?
 Legislate code
 Workplace policies
 Teach respectful idealogue/debate i...
First step-Personal Responsibililty
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University of Maryland Presentation on Civility

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The growth of incivility in America and what we can do about it

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  • ----- Meeting Notes (2012-10-28 11:16) -----
  • It’s a pleasure to be here in Baltimore at your prestigious university after that “frankenstorm” you experienced here on the east coast. Here’s a photo taken not long after its’ establishment in l856
    In contrast to the date your university was established, Canada, my home, only became a country in l867.
  • Here’s a photo of your famous mascot Testudo the Terrapin. What I didn’t know is that back in 1947, students from that “other university” Johns Hopkins stole Testudo and took it back to their campus.
    U. of M. students followed and laid siege to the building where it was being held. A riot ensued and 200 extra police had to be called in to restore order
    U of M officials wisely after poured 700 lbs of concrete into Testudo, making it difficult to steal.
  • Today is election day, and the campaign has been so serious, with a lack of levity occasioned by old campaigns.
    While delivering a campaign speech one day, Theodore Roosevelt as interrupted by a heckler “I’m a Democrat, the man shouted,”
    “May I ask the gentleman,” Roosevelt replied, “why he is a Democrat.”
    “My father was a Democrat, and my grandfather was a Democrat,” he replie, “and I’m a Democrat.”
    “my friend, replied Roosevelt, “suppose your father had been a jackass, and your grandfather a jackass, what would you be?”
    The heckler promptly replied, “A Republican.”
    Make sure you get out a vote today, whether you are Democrat or Republican
  • My home is Vancouver, Canada, seen here in the photo, selected for the past 10 years as one of the top three cities in the world in which to live
    My apartment in on the water next to a large park called Stanley Park. It is our habit for my wife and I to walk around the park on a beautiful seawall, shown here in this next slide
  • Relate story of Diane and I walking on seawall
  • How many of you have been forced out of your walking path by people pushing, shoving or bumping you on purpose with no apology?
    How many of you have been victims of road rage?
    How many of you have been the target of an angry yelling person in a public place?
    How many of you have participated in an uncivil argument?
    How many of you have experienced verbal, emotional or physical abuse?
  • This photo also depicts something increasingly common—where no one gets up to give a seat to a pregnant woman, old woman or man, or disabled people, if the disabled seats are full
  • And incivility has spread to cyberspace
    Here’s a still image from the now viral video of Amanda Todd who committed suicide at the age of 15 after years of being harassed and bullied on the internet
  • Here’s a classic dictionary definition of incivility
    And yet it seems woefully inadequate. For example the emphasis on what is a conventional norm. What if our conventional norm increasingly tolerates rude behavior and violence?
  • Our tolerance for incivility has much to do with our beliefs about what constitutes a civil society.
    So for example, if we believe to have a civil society, we must embrace the concepts of respect, tolerance, the golden rule, free speech, the rule of law, fairness and justice.
    But what if a belief in the ideas of “the ends justifies the means” or that we are not our brother’s keeper, or that economic and social inequity is okay, what happens to those other beliefs in practice?
    Hold that thought, while we take a look at the issue of incivility in business and public, starting with a tongue in check clip from Monty Python
  • Here’s a look at incivility in public. Note the reactions of the people surrounding the rude man, and what they do
  • Negative behavior includes rude comments, insensitive actions, unintentional slights, complaining, gossiping, profanity
    Verbal aggression includes yelling, belittling, intimidation, discrimination, humiliation, extreme profanity
    Physical aggression incudes physical assault, violent outbursts, inappropriate touching, harassment, murder and war
  • In its most extreme form, incivility occurs in war, with sometimes the most extreme form in the treatment of prisoners
    What’s interesting is that research has shown that the perpetrators of the cruel incivility no longer view their victims as human beings, and that ordinary human beings, put in situation where others are cruel and inhumane, pick up that behavior
  • I know personally know something about being a POW and being a victim of extreme incivility
    Tell my story
    Lessons from my father and mother
  • Here’s a clip of a news report on the subject of incivility in the workplace
  • Examples of workplace incivility:
    Arriving late for meetings
    Checking email/texts during meetings/conversations
    Coming to work in negative mood
    Taking credit for others’ work
    Speaking inconsiderately or disrespectfully
    Asking for input and ignoring
    Side conversations in meetings
    Personal attacks
    Giving reprimands in public
    Using email or text to criticize or attack
    Humiliating others
    Controlling behaviors
    Gossiping and character assassination
  • Golder example
  • What is interesting about the prevalence of incivility in the workplace is the phenomena of “emotional contagion.”
    That is, when negative emotions or uncivil behavior is prevalent in a group situation it grows like a virus and infects others, who wouldn't normally be that way
  • University of Maryland Presentation on Civility

    1. 1. The Rise of Incivility and Bullying in the Workplace
    2. 2. University of Maryland 1856
    3. 3. Testudo the Terrapin
    4. 4. Theodore Roosevelt
    5. 5. Vancouver, Canada
    6. 6. Stanley Park Seawall, Vancouver
    7. 7. Incivility experiences How many of you have experienced incivility…
    8. 8. Courtesy
    9. 9. Cyberbullying—Amanda Todd
    10. 10. Incivility Definition “An exchange of inconsiderate or disrespectful words or actions that violate conventional norms or behavior”
    11. 11. The Civil Society There is a clear link between our understanding and acceptance of incivility and our beliefs about what constitutes a civil society
    12. 12. Incivility in business
    13. 13. Incivility in public
    14. 14. The spectrum of incivility Physical Aggression Verbal Aggression Negative Behavior
    15. 15. 15 Incivility in POW Camps
    16. 16. 16 Stanley Camp, Hong Kong
    17. 17. Is Incivility a serious problem?
    18. 18. Is the problem getting worse? 74% of respondents say yes
    19. 19. Who are the worsts examples of incivility? 77% said TV shows, celebrities, professional athletes, newscasters, politicians and lawyers
    20. 20. Who should be responsible for teaching civility? 88% said parents, teachers and business leaders
    21. 21. What is the impact on children? 50% of parents reported their children were victims of cyberbullying, and 40% reported their children were bullied at school
    22. 22. What is the impact on the workplace? Workplace bullying costs American business an estimated $300 billion annually
    23. 23. The Rise of Incivility—News Report
    24. 24. Incivility in news and politics
    25. 25. Workplace incivility
    26. 26. Incivility in discourse
    27. 27. How incivility cost a company – Case Study
    28. 28. Results of workplace incivility $300 billion per year Increased workloads after downsizing Longer working hours Worker absenteeism Lack of trust Deteriorating relationships
    29. 29. What causes incivility?  Lack of feeling secure  People lack restraint  Mean spiritness  Lack of self esteem  expanded egotism/entitlement  Excessive individualism and greed  Isolation/loneliness  Anger, fear, mental health issues  Lack of social and economic equity, fairness
    30. 30. What are solutions to incivility in workplace?  Legislate code  Workplace policies  Teach respectful idealogue/debate in schools  Zero tolerance in organizations  “no jerk” rule in hiring  Use of social mediate for “reputation.”  Boycott organizations that behave uncivilly  More economic and social equity  Measure quality of life differently
    31. 31. First step-Personal Responsibililty

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