Rs

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Rs

  1. 1. Raymond J. Mancini Pratt Institute, Class of 2012, GradComDFriday, June 1, 2012
  2. 2. Calling up for pizza delivery. April 2nd, 2011Friday, June 1, 2012
  3. 3. Ray Mancini. Designer. Stutterer.Friday, June 1, 2012
  4. 4. 68 Million Stutterers in the WorldFriday, June 1, 2012
  5. 5. Stuttering + AnxietiesFriday, June 1, 2012
  6. 6. Speech Therapy is not always effectiveFriday, June 1, 2012
  7. 7. Friday, June 1, 2012
  8. 8. Design Thinking + Stuttering = an improved situation for stutterers?Friday, June 1, 2012
  9. 9. “Design Thinking incorporates iteration & failure-tolerance throughout its process to deliver frequent & early feedback and allow constant revision in light of experience.” - Tim Brown, IDEOFriday, June 1, 2012
  10. 10. The Redesigned Stutterer Design Stuttering ThinkingFriday, June 1, 2012
  11. 11. The Process: { I. Evaluate the Stutter Discovery II. Observe the Situation III. Brainstorm Ideas { IV. Define the Experiment Experimentation V. Prototype the Experiment VI. Observe the Results { VII. Configure a New Technique Codify & Refine VIII. Experience & Master IX. Repeat & RefineFriday, June 1, 2012
  12. 12. Thesis-in-Progress Presentation December 5th, 2011Friday, June 1, 2012
  13. 13. An in-class rehearsal failure... November 28, 2011Friday, June 1, 2012
  14. 14. ...becomes a “redesigned” success. November 28, 2011Friday, June 1, 2012
  15. 15. Thesis-in-Progress Presentation December 5, 2011Friday, June 1, 2012
  16. 16. The Redesigned Stutterer Experiment Evaluate the Stutter Repeat Observe the & Refine Situation I. IX. II. Experience Brainstorm & Master Ideas VIII. III. VII. IV. Configure a New Define the VI. V. Experiment Technique Observe Prototype the the Results Experiment Discovery Experimentation Codify & RefineFriday, June 1, 2012
  17. 17. Stage 1: Discovery DAY 1 : CALL 2 Try Park Slope Ale House slowing Fluent seconds Blocked seconds :09 :07 Smile down! # of “ums” 3 more! # of Extra Words 6 Practice? N 61.8 Exercise? Y “I often get flustered when talking with a person who cuts me off or interjects randomly. Not the worst call, but the woman’s repeti- tion of the hours caused me to lose some momentum.” Breathe more often!Friday, June 1, 2012
  18. 18. Stage 2: Experimentation DAY 8 : CALL 1 DAY 8 : CALL 2 DAY 8 : CALL 3 Brooklyn Industries Goldie Mac Payless Shoestore Fluent seconds :08 Fluent seconds :10 Fluent seconds :08 Blocked seconds :03 Blocked seconds :02 Blocked seconds :00 # of “ums” 3 # of “ums” 3 # of “ums” 0 # of Extra Words 5 # of Extra Words 2 # of Extra Words 1 Practice? Y Practice? Y Practice? Y 43.3 Exercise? Y 27.1 Exercise? Y 2.0 Exercise? Y “My first call ‘officially’ experimenting with a slower rate, but I re- “Much better here with my slowed rate, and mentally, the person’s “I really handled the slow rate well here. A near perfect call, ally started off too fast. I also threw in a new twist on my second bubbly personality set me at ease. A few extra words here and which surprised me so much that I just said ‘thank you’ and hung question, anticipated blocking on it...and did just that.” there, but very good overall.” up the phone without asking a second question!” DAY 8 : CALL 1 DAY 9 : CALL 2 DAY 9 : CALL 3 DAY 10 : CALL 1 DAY 10 : CALL 2 DAY 10 : CALL 3 Brooklyn Industries Cafe Luluc Waterfalls Cafe Pranga Bookstore The Painted Pot Smith and Vine Fluent seconds :08 Fluent seconds :07 Fluent seconds :06 Fluent seconds :11 Fluent seconds :08 Fluent seconds :06 Blocked seconds :03 Blocked seconds :04 Blocked seconds :04 Blocked seconds :04 Blocked seconds :03 Blocked seconds :05 # of “ums” 3 # of “ums” 2 # of “ums” 2 # of “ums” 2 # of “ums” 1 # of “ums” 3 # of Extra Words 5 # of Extra Words 1 # of Extra Words 1 # of Extra Words 5 # of Extra Words 2 # of Extra Words 1 Practice? Y Practice? Y Practice? Y Practice? Y Practice? Y Practice? Y 43.3 Exercise? Y 42.4 Exercise? Y 46.0 Exercise? Y 40.7 Exercise? Y 33.3 Exercise? Y 53.5 Exercise? Y “My first call ‘officially’ experimenting with a slower rate, but “Once again, ‘located’ and ‘thank you’ prove to be stumbling “I notice my hands moving, trying to draw out a rhythm... “Wonderful start to this call...slower rate is working, and I sound “A very good call with a few seconds of blocking on ‘thank “Again, my perception of the other person’s annoyance flusters I really started off too fast. I also threw in a new twist on my blocks. But, this call shows good enunciation, and I seem confi- something to try more in the future? Overall, I’m talking composed! But once again, ‘thank you’, which should be effort- you’...but overall, I am calm and speaking with more confidence me and causes me to lose confidence. It’s unfortunate, but as a second question, anticipated blocking on it...and did just that.” dent in my questions...which is always a plus.” slower and using less extra words, but this call is just average.” less, is really bogging me down. Random questions hurt as well.” than before, as well as keeping the slower rate.” stutterer, my extreme reactions to voice tones will cause blocks.” DAY 11 : CALL 1 DAY 11 : CALL 2 DAY 11 : CALL 3 DAY 12 : CALL 1 DAY 12 : CALL 2 DAY 12 : CALL 3 Scotto Wines Book Court K&C Art Supplies Cutie Kid Jonathan Adler Rico Fluent seconds :09 Fluent seconds :09 Fluent seconds :09 Fluent seconds :09 Fluent seconds :08 Fluent seconds :07 Blocked seconds :04 Blocked seconds :03 Blocked seconds :05 Blocked seconds :05 Blocked seconds :03 Blocked seconds :03 # of “ums” 3 # of “ums” 4 # of “ums” 4 # of “ums” 2 # of “ums” 4 # of “ums” 2 # of Extra Words 2 # of Extra Words 2 # of Extra Words 3 # of Extra Words 2 # of Extra Words 1 # of Extra Words 3 Practice? Y Practice? Y Practice? Y Practice? N Practice? N Practice? N 40.8 Exercise? Y 37.0 Exercise? Y 49.7 Exercise? Y 43.7 Exercise? Y 37.3 Exercise? Y 40.0 Exercise? Y “My slow rate here was wonderful...but again, tripped up by the “Overall, I seemed a bit anxious here, but kept it together “It really comes down to the key words in this call...’hello’, “I’m so close to powering through some of these blocks...the “I sense I have less confidence here, even blocking after ‘hello’. “Again, I don’t seem to be at ease, visibly fighting to get through word ‘located’. I am beginning to realize it’s more of a mental through most of the call. Once again, ‘thank you’ forces me to ‘located’, and ‘thank you’. I anticipate these words too much, slowed rate is working better, and I recover in the beginning Yes, I’m controlled, have a only few issues, and am speaking this call. On paper, the call is not bad, but the overall feeling I issue now than anything I am doing physically.” knock down the score of an otherwise good call.” realizing the whole call pivots on them, and I end up blocking.” very well. But, I’m still not there yet...” slower, but overall it seems like a struggle to get through.” get after watching it is not very positive.” DAY 13 : CALL 1 DAY 13 : CALL 2 DAY 13 : CALL 3 DAY 14 : CALL 1 DAY 14 : CALL 2 DAY 14 : CALL 3 Blue Ribbon General Store Butter Consignment Hollander & Lexer Blue Marble Joyce Bake Shop Ample Hills Creamery Fluent seconds :07 Fluent seconds :09 Fluent seconds :04 Fluent seconds :08 Fluent seconds :07 Fluent seconds :13 Blocked seconds :01 Blocked seconds :05 Blocked seconds :09 Blocked seconds :05 Blocked seconds :02 Blocked seconds :02 # of “ums” 1 # of “ums” 4 # of “ums” 4 # of “ums” 3 # of “ums” 3 # of “ums” 3 # of Extra Words 1 # of Extra Words 4 # of Extra Words 3 # of Extra Words 8 # of Extra Words 0 # of Extra Words 3 Practice? Y Practice? Y Practice? Y Practice? Y Practice? Y Practice? Y 16.5 Exercise? Y 51.7 Exercise? Y 85.2 Exercise? Y 60.5 Exercise? Y 28.2 Exercise? Y 25.3 Exercise? Y “This was a great call, but one requiring a lot of concentration “I feel that I am reverting here a bit, and slipped back into my “No matter how well I do, I’m always going to have a disas- “Moments of this call were good, but some large blocks really “This call was precariously close to being much worse, but I “Good call aside, the most interesting part is the facial expression on my part. I’m not as slow as I’d like to be, but just the fact extra words and ‘ums’ that were so apparent in my Discovery trous call once in awhile. This is the only call that I pulled out gave me trouble, especially the ‘thank you’ at the end. I feel pushed through some potential blocks, and nailed the final I make around 12 seconds. It’s like I am battling within to get my that I am slowing down a little is making a big difference.” calls. After my previous great call, this is unfortunate.” from early, ending it due to the terrible time I was having. like I am forcing out words awkwardly. I need to let my words ‘thank you’. I felt much more comfortable and I can see it.” words out. I succeed here. My slower rate is working well.” flow more.”Friday, June 1, 2012
  19. 19. Stage 3: Codify & Refine Stage 1 Stage 2 Stage 3 Disfluent Fluent 2 Questions 2 Questions 3 Questions per call per call per call with with slower rate slower rateFriday, June 1, 2012
  20. 20. DAY 8 : CALL 1 MadHatter’s Baked Goods DAY 8 : CALL 1 Fluent seconds :13 Blocked seconds :03 Brooklyn Industries # of “ums” 3 Fluent seconds :11 # of Extra Words 5 DAY 8 : CALL 3 Blocked seconds :03 Practice? Y # of “ums” 3 45.5 Exercise? Lee’s Sandwiches Y # of Extra Words 5 “Watching this call makes me nervous. I am visibly blocking on Fluent seconds :08 Practice? Y most of the key words, shaking and glancing around, and sitting Blocked seconds :00 79.3 Exercise? Y very hunched over throughout.” # of “ums” 0 “My first call ‘officially’ experimenting with a slower rate, but I re- # of Extra Words 1 ally started off too fast. I also threw in a new twist on my second Practice? Y question, anticipated blocking on it...and did just that.” 2.0 Exercise? Y “After a rocky start on the word ‘Ardbeg’, I held this call together decently well, even asking an additional question. Not the best call, but definitely a new peak in terms of longer cal The Redesigned Stutterer Community DAY 8 : CALL 1 San Francisco Deli DAY 8 : CALL 3 Fluent seconds :06 Texaco Gas Station Blocked seconds :02 DAY 8 : CALL 3 Fluent seconds :12 Ted’s BBQ # of “ums” 3 Fluent seconds :12 Blocked seconds :02 # of Extra Words 8 Blocked seconds # of “ums” :02 2 # of “ums” 2 Practice? N # of Extra Words 0 # of Extra Words 0 89.9 Exercise? Y 16.5 Practice? Exercise? N Y Practice? Y “I begin by rocking back and forth. I’m nervous and not at ease. DAY 8 : CALL 1 “I really handled the slow rate well here. A near perfect call, which surprised me so much that I just said ‘thank you’ and 21.5 Exercise? N hung up the phone without asking a second question!” The woman’s abrupt tone threw me off and the rest of the call when downhill. It’s hard talking slower when I’m still anxious.” Brisbane Night Club “I really handled the slow rate well here. A near perfect call, which surprised me so much that I just said ‘thank you’ and hung Fluent seconds :08 up the phone without asking a second question!” Blocked seconds :03 # of “ums” 3 # of Extra Words 5Friday, June 1, 2012 Practice? Y
  21. 21. The Redesigned Stutterer Applying Design Methodologies to StutteringFriday, June 1, 2012
  22. 22. Thank you. ray@goodworldmedia.comFriday, June 1, 2012

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