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Observation Tips           Ravi PamnaniLecture to Global Exchange Students             5/16/2011                          ...
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What, How, WhyWhat                          How                      Why• Start with the concrete     • Describe how user ...
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OBSERVE   ANALYZE                    10
Observation cuesComment from Clinician/Patient        Poor Outcomes• “If I only had a way to…”           • Less than 85% s...
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Observation v1

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Observation v1

  1. 1. Observation Tips Ravi PamnaniLecture to Global Exchange Students 5/16/2011 1
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  3. 3. What, How, WhyWhat How Why• Start with the concrete • Describe how user is • Step out on a limb doing what they are• Use descriptive phrases • doing • Make informed guesses on the• Don’t interpret (yet) • Rushed? Slow? motivation, the emotions• Quantify, quantify, qua • Pained? Smiling? ntify Crying? • Reveals your assumptions – will • Impacting user or need additional testing surroundings negatively or positively? 3
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  10. 10. OBSERVE ANALYZE 10
  11. 11. Observation cuesComment from Clinician/Patient Poor Outcomes• “If I only had a way to…” • Less than 85% success• “This is just how we do things…” • Expensive complications/failures • Collateral damage, newCustomization / “Jury-rigging” problems, follow-on procedure• Clinician/patient uses current products in unintended ways with High Costs / Resource-intensive poor results • In-patient or long procedure • Charges above $10K ($1K inPatient Morbidity developing countries)• Blood/pain/infection • Expensive devices• Long recovery, long ICU stay • Many people/steps/time/visits to• “Inoperable candidate” deliver therapy • Repeat hospitalizations • Long wait times 11

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