Resume of Md. Mahbub Rahman Contact Points: Cell-phone number 01557775218 Phone 0721-811107 Alternative contact 01713513909 E-mail email@example.com Present address: Permanent address: Holding No:133, Owapda Kalabagan, Holding No: 37, Hatemkhan, Rajshahi-6000. Kalabagan,Rajshahi-6000. Objective To be a successful professional to pursue a challenging position in a reputed Organization like yours, where my IT knowledge, skills and experience will greatly enhance the organization’s success as well as my personal development. Personal Details: Father’s name Late-Abul Hossain Mother’s name Surya Begum Marital status Married Name of spouse Sharmin Nurani Occupation of spouse House Wife Number of children 01 Date of birth 10 07 1982 Blood group B+ Sex Male Nationality Bangladeshi National ID number 8192209250199 Passport number E0113272 Academic Qualification: Passing Degree/Certification Result Board/University Year S.S.C 1st division 1999 Rajshahi H.S.C 2nd division 2001 Rajshahi Ahshanullah Institute of Information & B. Sc in Computer Science 2nd Class 2005 Communication Technology Under National UniversityEmployment Record:Organization: Grameen Online Ltd Designation: System Admin. Program: Online Currier & IT enableService Duration: January 2011 to continue.Responsibilities: Installing and configuring computer hardware and different operating systems and applications; Setting up new users accounts and profiles and add in active directory as per guideline; Configure the MS outlook and troubleshooting all kinds of problem regarding mail connection; Maintain the trouble ticketing system through web; Provide user support to technical issue via e-mail, phone and other electronic medium;
Resume of Md. Mahbub Rahman Troubleshooting system and network problems and diagnosing and solving hardware/software faults; Knowledge of Microsoft office package and install other software and able to troubleshooting problems; Install and update antivirus and keep the virus-free network; Install and maintain and troubleshooting of printer; Knowledge of Administrate Windows Server for DNS, E-mail, Internet Gateway, Web-mail, Firewall and Intranet; Mange the file server for data shearing; Provide help-desk and on-site technical support of hardware and software. Communication with Software vendor. Responsible all It work Any other duties as requested by the management. Manages network operations to include: troubleshooting connectivity problems; installing & maintaining access point pint; adding/terminating users; assigning rights and access; resetting passwords; establishing e-mail addresses; assessing and reporting operational status; performing backups and restores etc.;Experience: 01Organization: Expressions Ltd Designation: Executive, IT & Admin. Program: Advertisement, Social, Pre-EventDuration: 24th January 2010 to December 2010.Responsibilities : Control of the IT budget Technical and operational advice to other employees. Identification and prioritization of IT needs in each financial year Specification, ordering and installation of equipment and software. Software support (within reason) Maintenance and repairs to systems at all levels Maintenance of network infrastructure and architecture Maintenance of network software systems Control over software licensing Data and network security Control over and maintenance of user accounts The development of custom software solutions, where possible and/or reasonable within time constraints Support of office IT facilities for seminars and conferences Maintenance of 24-hour email and internet accessExperience: 02Organization: BDCAN INFOSYS LTD. Rajshahi. Designation: System Engineer Program: IT Enable ServiceDuration: 04th April 2009 to 10th November 2009.Responsibilities :
Resume of Md. Mahbub Rahman Web authoring & maintenance Hardware and Network troubleshooting Anti Virus Server Routine Maintenance. Support, monitor, test and troubleshoot hardware and Application Level problems. Install new applications, system upgrades, evaluate and install hardware as applicable. Plan and perform appropriate procedures, documentation, inventory assessment and other procedures related to ICT. Perform additional duties as assigned by management and or the authorized person. Record, manage and follow-up all IT related issues as the first level support among the users in order to enhance the level of satisfaction. Administrating and configuring network. Maintaining existing website and making changes upon requirements. Responsible for Troubleshooting hardware, software & network. Upgrade New Technology of Computer and Network System. Ensure proper connectivity to all the end users in the organization. Make sure the proper functioning of the network design and organize the system network. Provide network security, Assign IP addresses and maintains the database of various IT devices that are connected to the system network. Maintenance of Systems and Network, LAN, WLAN, Mail Server Management, Mail Server Troubleshooting, Attendance Device Troubleshooting, Laser & Inkjet Printer Troubleshooting, End user support.Experience: 03Organization: Amplitude Information Technology Ltd. Designation: Server Administrator Program: Sonali Bank (On-lineBanking) Duration: 24th March 2008 to 02th March 2009.Responsibilities : Assist in the operation and maintenance of PC equipment, printers and related equipment in support of an assigned area and respond to user complaints and inquiries. Troubleshoot, diagnose and resolve PCs, servers and other computer-related equipment problems to ensure functional operation. Perform back-up procedures for assigned PC files; coordinate restoration and retrieval of files as needed; maintain all files in an accurate and efficient manner. Download data from disks and tapes to various computer systems/platforms. Coordinate and install cards, drives, tapes, memory, peripheral equipment and software into stand-alone or network connected PCs at client work locations. Verify hardware and software purchase requests for assigned area; comply with Authority standards. Conduct studies pertaining to development of new information systems to meet current and projected needs. Study existing information processing systems to evaluate effectiveness and develop specifications for new systems or prototype systems to improve production or workflow as required. Prepare workflow charts and diagrams to specify, in detail, operations to be performed by equipment and computer programs and operations to be performed by personnel in system. Upgrade computer application system software and troubleshoot errors to maintain system after implementation.
Resume of Md. Mahbub Rahman Perform system administration duties including setting up and monitoring server back-up processes, adding new users, modifying user/group profiles, and monitoring and tuning server and system resources. Evaluate, install, test, and implement new servers, server operating systems and application software packages; install new versions, releases or maintenance levels of existing server operating systems and related components. Experience: 04 Organization: Amplitude Information Technology Ltd. Designation : On-Site Support Executive, Program: Sonali Bank (On-line Banking), Duration:10th October 2006 to 23th March 2008. Responsibilities : Handling all transaction of on-line Banking Activities independently. Training & Support Branch Manager and user for On-line Banking. Operating IFRMS, an online Banking Software for sending & receiving TT,TTP,DD, DDA, TRA etc Using GPRS for On-line Banking & Solving a various troubleshot. Maintaining Computer Hardware Inventory. Maintaining technical problem of computer hardware and software. Operating Internet, email. Preparation of Bank reconciliation statement. Preparation of various daily, weekly, monthly & quarterly statements. Operating NRAT, a software for sending foreign draft. Operating independently on Banking Software ( Bexibank 5000, BexiBank 3000+). Replying Internal, external & Bangladesh Bank’s Audit Objections, General & Commercial Audit objections etc. Taking Backup Of all General Banking Modules in hard disk and DVD disk before end of day processing. Professional Qualification: Associate Member of Bangladesh Computer Association.Reference: Reference 1 Reference 2 Name: Ramendu Mojumdar Name: Abu Sohrab Designation: President Designation: Assistant Director International Theatre Institute Bangladesh Bank, Rajshahi Email: firstname.lastname@example.org Email: email@example.com Mobile: 01711-567944 Mobile: 01712-787792 Relation: Professional Relation: RelativeI confirm that the information given on this form is, to the best of my knowledge, true and complete. Anyfalse statement may be sufficient cause for rejection or, if employed, dismissal.Signature:Date: 15.10.2012