New Channels for Content: A Structured Discussion by Sam Sayre


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2008 Hawaii Library Association Conference at the Grand Wailea, Maui

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  • Abstract : Libraries today are experimenting with new and innovative channels for content delivery: traditional and digital audiobooks, direct delivery of ILL materials to patrons, fulltext e-serial databases, floating collections…the list is expanding all the time. This session is a structured discussion of these new content channels, where the presenter will define the channel of delivery, give one or two representative examples, then encourage the audience to participate in the discussion about how to serve the increasingly diverse needs of our patrons. Tell everyone this session is a discussion . We won’t be doing “talking heads” today. We are interested in hearing from you what you or other libraries are doing. Format : Give the audience a talking point such as a goal or a content channel, define it, then let them discuss it for a set period of time.
  • Why are we experimenting? Innovating? Thinking of changing? Is it because we have these goals in mind? What other goals do you have in mind?
  • This slide is the summary of the channels part of the discussion (the content part of the discussion will come later). The following slides are the individual channels and their discussion.
  • The traditional definition has expanded. Traditionally, a floating collection is within several branches of the same library. What is new is that the collections float among several unrelated libraries. Montana Shared catalog Partners All are members of the MT shared catalog (Sirsi) – (there are a total of 80 in the shared catalog) - the current Partners participating are: Bitterroot Public * Missoula Public & branches * Polson Public * Drummond School Community * Hearst Free * Flathead County & 4 branches Miles City (new) Miles Community College (new) Glendive Public (coming soon) *These libraries are participating in the floating collection. These libraries are all from different geo-political areas. The only things they have in common is being in Montana and using the shared catalog in Sirsi. They had to go through long months of negotiations to get all their policies the same in order for this to work. The original 6 members are all in Western MT. The 3 new ones are about as far East as you can go in Montana without being in North Dakota. Common Policies: New books loan for 10 days All else 28 days Fines are 10 cents a day with a $10 max One renewal is allowed Definition: Floating collection. Right now it is only adult fiction that is floating. This means if Hearst borrows The Hobbit from Polson for one of their patrons when the patron returns it, it is shelved on Hearst’ shelves instead of returned to Polson. Currently everything else (non-fiction, av etc etc) is returned to the originating library. This may be changing within the next couple of months. Flathead Cnty was participating in the floating collection but because a board member at one of the branches couldn’t reconcile the fact that some of their items were sitting on other libraries shelves Flathead had to pull out of the floating collection portion. The floating partners get a monthly report from the state library of items that have been floating for 6 months that need to be returned to their library of origin. Much of this has to do with the libraries needing to change an item from a 10 day checkout to a 28 day checkout. The eastern Montana libraries will be using the public bus system to transport books. They have worked a deal with the bus line to pay $5 a box. They will not be participating in the floating collection for now. There was recently a big discussion amongst the partners about when to add bibliographic records. They had to vote and decided they could add records up to 6 months before actually getting the book so patrons can put holds on.
  • Can be either: Intra consortial borrowing (within a single consortium) Inter consortial borrowing (across two or more different consortia) ORBIS/Cascade is working with OCLC to pilot a new program: WorldCat Navigator Tiered borrowing structure: borrow first within Orbis libraries, then borrow from other OCLC libraries outside the consortium
  • NCIP=NISO Circulation Interchange Protocol NCIP pilot: OCLC had to work with Sirsi to get their NCIP certified. MT hammered out an agreement with Sirsi to get 6 months of access for free while they are testing it without being required to purchase the ncip module after. MT has $100,000 to use so the pilot will run until the money runs out. The money will cover things like mailing and the bags to mail etc etc. OCLC is even providing the Pitney Bowes mail machines to track the expenditures. Total of 13 libraries participating – tarted with Missoula public (shared catalog and partner) and Whitehall Public (shared catalog only). Eventually encompassed 11 shared catalog libraries and 2 non-shared catalog libraries (Horizon system). Worked with OCLC to hammer out check out times etc. Horizon system now getting NCIP installed.
  • Qs: The ALIBRIS experience: who uses it? Give the book away? Or keep it in the collection? Other vendors: ALIBRIS, Abebooks, Barnes & Noble, Bibliofile, Direct Textbooks. Portland State is an example of a library who is purchasing on demand, but the funds and the workflow emanate from the Acquisitions Dept. and the Acquisitions budget. Not doing it now. Will have to ask audience. ALIBRIS notes: Started “buy not borrow” program on WCRS 3 years ago, but had no holdings in WorldCat. 30-40 libs used it regularly, 100 libraries irregularly. Santa Cruz Public Library was an early adopter. Loaded 1.5 million holdings in WC via ISBN matches in October 2006. WCRS activity really took off: 300+ libraries now use it regularly. Now employing an ALIBRIS person to process the orders full time. The way it works: Library uses WCRS, treats ALBRS symbol just as a regular library symbol, and submits ILL request. Request must have a MAXCOST and the IFM box checked. ALIBRIS receives the request, looks for the book in their network that is the best condition at the lowest cost below the MAXCOST. If all books are above MAXCOST, they will conditional the request, and the borrower can decide. They will then send via expedited shipping. The cost of the shipping is built into the amount they quote under the MAXCOST. Also attempts to find the seller that is closest geographically to the library. For CA libraries: CA state tax is included in the price. Currently, 90% of transactions are academics, 5% publics, and 5% special. ALIBIS can send the item direct to the patron IF the borrowing library inputs the address in the ship to field and IF the borrowing library marks it as RECEIVED.
  • A broad definition. Basically, anyone that is not USPS, FEDEX or UPS. A “common carrier”. ORBIS courier service: Flat cost per member Over 20,000 packages per month Package can contain 1-12 books 67 sites Average 86 cents per package North State Courier Fy 06 181,000 items about 22 cents per item North Bay Supersearch URSA does about 50,000 a year 4 million items moved per year 2 million transactions per year They have large shared systems About 21 cents per item
  • Note: This slide is the summary. Following slides are the individual content options and their discussion.
  • Has anyone in the audience created electronic digital items? If so, what? What other types of e-content and e-formats have you added to your library’s collection? How have the patrons responded? How has the staff responded?
  • Email, phone & chat in this context are “plain” e-mail, etc. QuestionPoint also utlized e-mail & chat, but the distinction is that they are used inside of a web-based software program that also does management and reporting. Meebo Me: an instant messaging tool. No software “wrapper”, just the IM service. Examples in the Pacific NW include the 2 statewide groups in Washington state---one public, and one academic. This group offers virtual reference 24-7. 1. here's a breakdown of the Washington Academic group: SPOKANE COMM COL LIBR (WA-A) Pacific Lutheran University, Tacoma (WA-A) Saint Martin's University (WA-A) HIGHLINE COMMUN COL LIBR (WA-A) WASHINGTON STATE LIBR Academic (WA-A) 2. breakdown of the Washingon Public group: Seattle Public Library (WA) Sno-Isle Libraries (WA) NORTH CENT REG LIBR (WA) ASOTIN CNTY LIBR (WA) NEILL PUB LIBR (WA) WHITMAN CNTY LIBR (WA) PEND OREILLE CNTY LIB DIST (WA) STEVENS CNTY RURAL LIBR DIST (WA) MID-COLUMBIA LIBRARY SYSTEM (WA) Spokane County Library District (WA) Oregon also has a statewide QP service that is all types of libraries. 35 total libraries (13 academic, 16 public, 3 school, and 3 special)
  • New Channels for Content: A Structured Discussion by Sam Sayre

    1. 1. New Channels for Content: A Structured Discussion 2008 HLA Annual Conference Margi Mann OCLC Western
    2. 2. Goals to Think About? <ul><li>“ Keep information running” </li></ul><ul><li>Better serving your patrons: </li></ul><ul><ul><li>At the point of need </li></ul></ul><ul><ul><li>When/where he/she wants it </li></ul></ul><ul><ul><li>In the patron’s workflow </li></ul></ul><ul><ul><li>In a more relevant and helpful way </li></ul></ul>
    3. 3. Channels to Think About <ul><li>Floating Collections </li></ul><ul><li>Consortial Borrowing </li></ul><ul><li>Direct Patron Delivery </li></ul><ul><li>Buy on Demand </li></ul><ul><li>Courier Services </li></ul>
    4. 4. Floating Collections <ul><li>A floating collection is an agreement among libraries to shelve a borrowed item rather than return it to the lending library. The item remains with the borrowing library until it needs to circulate again. </li></ul><ul><li>Example: Montana Shared Catalog Partners </li></ul><ul><li>Discussion </li></ul>
    5. 5. Consortial Borrowing <ul><li>An agreement among libraries within a consortium or across consortia to provide delivery of library materials without staff review. Currently this requires a shared consortial system </li></ul><ul><li>Examples: ORBIS/Cascade Alliance North Bay Cooperative </li></ul><ul><li>Discussion </li></ul>
    6. 6. Direct Patron Delivery <ul><li>A lending library sends an item directly to the patron and not to the borrowing library </li></ul><ul><li>Example: Montana pilot project </li></ul><ul><li>Discussion </li></ul>
    7. 7. Buy on Demand <ul><li>Borrowing library purchases an item requested via resource sharing. The resource sharing system facilitates the acquisition, or the library’s acquisitions budget has the latitude to purchase the item. </li></ul><ul><li>Examples: Alibris Portland State University </li></ul><ul><li>Discussion </li></ul>
    8. 8. Courier Services <ul><li>An entity that has a direct business agreement with the library or libraries to transport library materials </li></ul><ul><li>Examples: Orbis/Cascade courier North State (CA) </li></ul><ul><li>Discussion </li></ul>
    9. 9. New Content Options <ul><li>Ebooks, E-audiobooks, and other E-formats </li></ul><ul><li>Virtual Reference </li></ul><ul><li>Social networking presence </li></ul>
    10. 10. Ebooks, E-audiobooks, and Other E-formats <ul><li>Electronic and/or digital formats that do not necessarily have a physical “carrier” and are integrated into the library’s collection with the traditional formats </li></ul><ul><li>Examples: NetLibrary’s e-books and e-audiobooks Digital items you have created </li></ul><ul><li>Discussion </li></ul>
    11. 11. Virtual Reference <ul><li>Reference service that is offered by the library remotely and (potentially) outside of the library’s normal operating hours. This could be done by means of e-mail, phone, chat, instant messaging (IM) or a web-based software such as QuestionPoint. </li></ul><ul><li>Examples: 2 Washington state groups (one academic, one public) </li></ul><ul><li>Oregon statewide cooperative (35 libraries) </li></ul><ul><li>Discussion </li></ul>
    12. 12. Social Networking Presence <ul><li>A method to develop community between the library and its users in the online, web environment. It may also encompass shared interests and activities between the library staff and its users. </li></ul><ul><li>Examples : Beaverton City Library’s blog for teens. </li></ul><ul><li> </li></ul><ul><li>Libraries of Stevens County, WA community wiki. </li></ul><ul><li> </li></ul><ul><li>Ada Community Library’s MySpace and FaceBook profiles </li></ul><ul><li>Discussion </li></ul>
    13. 13. Other New Channels? Other New Content? <ul><li>What other new channels of delivery or other forms of content are you using? Thinking of using? </li></ul><ul><li>How are these non-traditional channels and new forms of content working for your library? </li></ul><ul><li>Discussion </li></ul>
    14. 14. Questions? Comments? <ul><li>Thank you! </li></ul>