Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Fahim Kawsar
Internet of Things Research
Quantified Enterprise: Redefining Future Workplace Experience
Active Badge - Xerox | Cambridge U
That Privacy Thingy!
Happiness Badge - Hitachi
Sociometer Badge - MIT
Awareness + Collaboration = Productivity
Spontaneous Interactions
Key to Flow of Ideas
A third of team performance can be
predicted merely by the number of Face
to...
Employee Happiness
Key to Customer Happiness
Happy management techniques = happy agents = happy interactions = happy exper...
Workspace Decoration
Boosts Productivity
The color of an office’s walls, floors,
and furniture creates an overall office
e...
“Only of large companies can make meaningful predictions about their workforces,
while can accurately predict business met...
Quantified Self Quantified Team Quantified Enterprise
People
Analytics
Productivity
Management
Space
Management
People
á
n...
• Personal Interaction Reflection
• Personal Network Scale and Diversity
• Personal Time and Activity Management
• Persona...
People Analytics
án
Space Analytics
Systems and Models
Network Sensing
By observing an individual’s engagement with network annotated with temporal and spatial
information, we c...
A Network and Small Data Driven Solution
Small Data
Maps and Sensors
5
EF5
Enterprise Applications
ôQuantified Enterprise
...
Behaviour Modelling
Extracting high order behavioral traits
Location -> Face to Face Interaction
Location -> Personality
F...
Radio Signal
Capturing
Copresence
Detection
Interaction
Inference
Exploiting Every Day Radio Signals to Detect Human Socia...
Interaction Intensity
Interaction Intensity represents the relative exchange between different individuals and captures tw...
Interaction Diversity
Interaction Diversity represents two aspects
Richness: Number of different individuals a user is eng...
Public Application Experience | Space Analytics
n
Space Analytics
• Color
• Noise
• Air Quality
• SunLight
Privacy Exposure
Usefulness
Air Quality
Interaction
Color
Noise
Mood
Activity
Spa...
Small Data Driven Engagement
Playful Mood Display for Higher Engagement
Insights from Quantified BL Dublin and Antwerp Workplaces
540,750
Passively Sensed Data Points
5312
Participatory Inputs
9...
TINY HABITS IN THE GIANT ENTERPRISE
Insights from Quantified BL Dublin and Antwerp Workplaces
3Secrets Revealed
Tiny Habit...
Personal Application Experience | People Analytics
People Analytics
á
Self Quantification @ Workspace
Realtime Recommendation to New Contacts
Small Data Driven Productivity Measurement with Context Awareness
Timeline of Face to Face Interactions
Ranking based on Interaction Intensity and Diversity
Locating Colleagues and Empty Rooms at Realtime
Realtime Recommendation to Spaces for Collaborations
Small Data Driven Mood Measurement with Context Awareness
Realtime Mood Map of the Workspace
Insights from Quantified BL Dublin and Antwerp Workplaces
48
Participants
87
Working Days
2160
Unique Encounters
Interacti...
Collaboration Uncovered
Insights from Quantified BL Dublin and Antwerp Workplaces
3Secrets Revealed
Its all about
Relation...
Claudio Forlivesi Utku Acer
Afra Mashhadi
Fahim Kawsar
Akhil Mathur
Marc Van Den BroeckGeert Vanderhulst Marc Godon
Nic La...
Thank You
Fahim Kawsar
@raswak
eMail: fahim.kawsar@bell-labs.com
Quantified Workplace: Redefining Future Workplace Experience
Quantified Workplace: Redefining Future Workplace Experience
Upcoming SlideShare
Loading in …5
×

Quantified Workplace: Redefining Future Workplace Experience

19,003 views

Published on

What makes a great team? How to predict a team’s success? How to discover the next leader? How to design a workspace that boosts creativity? Does playful bright workspace make teams more productive? What makes a happy and stress free workspace? Answers to these questions can dramatically change the way modern organizations operate, manage their employees and measure success. In this talk, I will share how Bell Labs' research is helping organizations to find the answers of the above questions by taking an opportunistic network sensing approach that transforms quantified noise into social signals and uncovers hidden behavioural and communication patterns that exist within and across organisations. I will cover the behavioural inference engine of this system, and share some of the fascinating results based on year long deployments in multiple organisations around the world.

Published in: Technology
  • Be the first to comment

Quantified Workplace: Redefining Future Workplace Experience

  1. 1. Fahim Kawsar Internet of Things Research Quantified Enterprise: Redefining Future Workplace Experience
  2. 2. Active Badge - Xerox | Cambridge U
  3. 3. That Privacy Thingy!
  4. 4. Happiness Badge - Hitachi
  5. 5. Sociometer Badge - MIT
  6. 6. Awareness + Collaboration = Productivity
  7. 7. Spontaneous Interactions Key to Flow of Ideas A third of team performance can be predicted merely by the number of Face to Face exchanges among team members. The “data signature” of natural leaders can be discovered. Daily Productivity and Creativity can be rightly assessed.
  8. 8. Employee Happiness Key to Customer Happiness Happy management techniques = happy agents = happy interactions = happy experiences = happy stock price. Works Harder Provides Free Marketing Loyal Success doesn’t make you happy so much as happiness makes you more successful. Only 25 percent of job success is based upon IQ. Seventy-five percent is about how your brain believes your behavior matters, connects to other people, and manages stress. 
 - Shawn Achor - Blake Morgan
  9. 9. Workspace Decoration Boosts Productivity The color of an office’s walls, floors, and furniture creates an overall office environment that influences how workers perform, experts feel. Artificial light disrupts our body’s circadian rhythms. Office noise can lead to negative moods, inability to concentrate on a task, and even health issues after prolonged exposure. Color Noise Sunlight
  10. 10. “Only of large companies can make meaningful predictions about their workforces, while can accurately predict business metrics such as budgets, financial results, and expenses” 4% 90% - Bersin Research Employee Survey
  11. 11. Quantified Self Quantified Team Quantified Enterprise People Analytics Productivity Management Space Management People á n Places 7 Activity Quantified Enterprise Understand and quantify how people interact and work together in the real enterprise for personal, group and larger organization efficiency.
  12. 12. • Personal Interaction Reflection • Personal Network Scale and Diversity • Personal Time and Activity Management • Personal Connection Extension For Employees • Quantifying Collaboration • Discover Emerging Leaders • Build High Performance Team • Develop Empathic Relationship For Employers • Predictive Maintenance • Better Space Arrangement & Management • Personalised Space Recommendation • Better Resource Management For Building Managers Implications
  13. 13. People Analytics án Space Analytics
  14. 14. Systems and Models
  15. 15. Network Sensing By observing an individual’s engagement with network annotated with temporal and spatial information, we can learn and infer behavior. “Your Noise is my Signal” Sense Learn Act Share Small Data A small set of well selected data gathered with participatory mobile sensing using experience sampling. Design Philosophy Minimal Sensing Capture environment metrics with minimal sensing infrastructure
  16. 16. A Network and Small Data Driven Solution Small Data Maps and Sensors 5 EF5 Enterprise Applications ôQuantified Enterprise Platform Advanced Models and Algorithms API Real time, network-based indoor localization Location history and vectors are the key, and behaviour models can extract higher order contexts. • 50x reduction in deployment and management cost • 30x reduction in energy expenditure of mobile devices 
 
 

  17. 17. Behaviour Modelling Extracting high order behavioral traits Location -> Face to Face Interaction Location -> Personality F2F Encounter Diversity, Number, Frequency, regularity and Spatial Behaviour are used to extract Big Five Personality Traits Location -> Happiness Spatial Behaviour and Movement Trajectory are used to estimate Physical Activeness and then map to mental wellbeing (baseline Happiness Index Survey) This has been used to build connectivity graph and show collaboration intensity in the application.
  18. 18. Radio Signal Capturing Copresence Detection Interaction Inference Exploiting Every Day Radio Signals to Detect Human Social Interactions A network-centric architecture that captures existing radio signals (WiFi probes) from the user’s device. Co-location detection based on similarity of wireless channel propagation characteristics. An empirically defined model grounded upon sociology theories, by leveraging the size and duration of the encounter. Accuracy (Precision) 60%of Encounters Detected 90% Face to Face Interaction Detection ACM MUM 2015
  19. 19. Interaction Intensity Interaction Intensity represents the relative exchange between different individuals and captures two aspects Interaction Frequency: Number of times of Face to Face Interaction. Interaction Duration: Total Durations of of Face to Face Interaction A Higher P Value indicates a intense interaction, and a lower P value indicates the reverse Total Number of Face to Face Interaction Number of Face to Face Interaction of Specific Person | Program Total Duration of a specific Face to Face Interaction Maximum Duration for a single Face to Face Interaction across all P = wai d + (1 w)ai f
  20. 20. Interaction Diversity Interaction Diversity represents two aspects Richness: Number of different individuals a user is engaged with Evenness: Relative contribution of each individual (program | department) to user’s overall interaction time H = X piln(pi) Proportion of Interaction Sessions with User i A Higher H Value indicates a diverse user who engages with many users and spends time with them evenly. A Lower H value indicates a more stable and periodic user who spend large amount of time with a small number of users. 40 Random Users As connection increases, diversity and evenness also increase mostly but not always.
  21. 21. Public Application Experience | Space Analytics n Space Analytics
  22. 22. • Color • Noise • Air Quality • SunLight Privacy Exposure Usefulness Air Quality Interaction Color Noise Mood Activity Space Metrics Quantified Enterprise Dashboard • Mood • Activity People Metrics
  23. 23. Small Data Driven Engagement
  24. 24. Playful Mood Display for Higher Engagement
  25. 25. Insights from Quantified BL Dublin and Antwerp Workplaces 540,750 Passively Sensed Data Points 5312 Participatory Inputs 90 Survey Responses and Interviews Temporal Dynamics Participatory Data Distribution Engagement Dynamics27
  26. 26. TINY HABITS IN THE GIANT ENTERPRISE Insights from Quantified BL Dublin and Antwerp Workplaces 3Secrets Revealed Tiny Habits Key to Engagement is the Experience of Inclusion that translates into tiny habits over time Collective Anonymity Anonymity and real-time visualization eases privacy concerns and increases participation Invisible Metric Focus on Actionable Metric that are not perceivable by naked Human Senses WPA 2015, UbiComp 2015
  27. 27. Personal Application Experience | People Analytics People Analytics á
  28. 28. Self Quantification @ Workspace
  29. 29. Realtime Recommendation to New Contacts
  30. 30. Small Data Driven Productivity Measurement with Context Awareness
  31. 31. Timeline of Face to Face Interactions
  32. 32. Ranking based on Interaction Intensity and Diversity
  33. 33. Locating Colleagues and Empty Rooms at Realtime
  34. 34. Realtime Recommendation to Spaces for Collaborations
  35. 35. Small Data Driven Mood Measurement with Context Awareness
  36. 36. Realtime Mood Map of the Workspace
  37. 37. Insights from Quantified BL Dublin and Antwerp Workplaces 48 Participants 87 Working Days 2160 Unique Encounters Interaction Dynamics Engagement Dynamics
  38. 38. Collaboration Uncovered Insights from Quantified BL Dublin and Antwerp Workplaces 3Secrets Revealed Its all about Relationship Key to Engagement is the visualization of the relationship structure Subtle Hints Users awareness of their collaboration nature is crucial, however presentation needs to subtle but meaningful Recommend Opportunities Users are willing to compromise their privacy when the value is higher. Recommendations of right opportunities are key to create that value 40
  39. 39. Claudio Forlivesi Utku Acer Afra Mashhadi Fahim Kawsar Akhil Mathur Marc Van Den BroeckGeert Vanderhulst Marc Godon Nic Lane Sourav Bhattacharaya Aidan Boran Antwerp Dublin Who made all of these possible..
  40. 40. Thank You Fahim Kawsar @raswak eMail: fahim.kawsar@bell-labs.com

×