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SUBMMITTED TO :  SUBMMITED BY : MR.B.S NEGI  SANDEEP SINGH ROHIT KUMAR PAWAN KUKRETI      G.B.PANT ENGINEERING COLLAGE   S...
Communication
<ul><li>Introduction  </li></ul><ul><li>Meaning of communication </li></ul><ul><li>Definition of communication </li></ul><...
Introduction   The process by which meanings are exchanged b/w people through the use of common set of symbols.
Meaning Of Communication <ul><li>Communication may be defined as the process by which  information is exchanged  between i...
Objectives of Communication <ul><li>Advice  </li></ul><ul><li>Suggestion </li></ul><ul><li>Order </li></ul><ul><li>Educati...
Definition   <ul><li>Acc. to John Adair , “Communication is essentially the ability of one person to make contact with ano...
Two-way Communication Process Message Medium Receiver Feedback Who... says what... in what way... to whom... ...with what ...
 
Communication Model <ul><ul><li>Sender  :  Someone with ideas, intentions, information, and a purpose for communicating </...
FORMS OF COMMUNICATION <ul><li>NON – VERBAL COMMUNICATION  </li></ul><ul><li>VERBAL COMMUNICATION  </li></ul><ul><li>* ORA...
Nonverbal Communication <ul><li>“ The most important thing in communication is hearing what is not said ” Peter F. Drucker...
Nonverbal Communication <ul><li>Messages sent with body posture, facial expressions, and hand/eye movements </li></ul><ul>...
Examples   <ul><li>CHARTS  </li></ul><ul><li>TABLES </li></ul><ul><li>DIAGRAM </li></ul><ul><li>POSTERS </li></ul><ul><li>...
 
Body Language and Paralanguage <ul><li>Body movement includes : </li></ul><ul><li>Gestures </li></ul><ul><li>Facial expres...
VERBAL COMMUNICATION  <ul><li>Oral Communication </li></ul><ul><li>Written  </li></ul><ul><li>Communication </li></ul><ul>...
ORAL vs. WRITTEN COMM. <ul><li>Immediate feedback </li></ul><ul><li>Shorter words </li></ul><ul><li>Conversational </li></...
Patterns of Organizational Communications Downward Communication Upward Communication Horizontal communication
Directions of Communication <ul><li>Downward communication </li></ul><ul><ul><li>Flows from higher to lower levels in an o...
Diagonal Communication <ul><li>It is also known as  Cross-communication </li></ul><ul><li>Managers communicate with people...
 
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Communication

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Communication

  1. 1. SUBMMITTED TO : SUBMMITED BY : MR.B.S NEGI SANDEEP SINGH ROHIT KUMAR PAWAN KUKRETI G.B.PANT ENGINEERING COLLAGE SESSION(2010-2013) TOPIC- COMMUNICATION
  2. 2. Communication
  3. 3. <ul><li>Introduction </li></ul><ul><li>Meaning of communication </li></ul><ul><li>Definition of communication </li></ul><ul><li>Communication process </li></ul><ul><li>The two-way communication process </li></ul><ul><li>Communication Model </li></ul><ul><li>Forms of communication </li></ul><ul><li>Non-verbal communication </li></ul><ul><li>verbal communication </li></ul><ul><li>Patterns of Communication </li></ul><ul><li>Downward communication </li></ul><ul><li>Upward communication </li></ul><ul><li>Lateral communication </li></ul>
  4. 4. Introduction The process by which meanings are exchanged b/w people through the use of common set of symbols.
  5. 5. Meaning Of Communication <ul><li>Communication may be defined as the process by which information is exchanged between individuals. </li></ul><ul><li>The process includes the use of written messages, spoken words and gestures. </li></ul>
  6. 6. Objectives of Communication <ul><li>Advice </li></ul><ul><li>Suggestion </li></ul><ul><li>Order </li></ul><ul><li>Education </li></ul><ul><li>Warning </li></ul><ul><li>Motivation </li></ul><ul><li>Counseling </li></ul>
  7. 7. Definition <ul><li>Acc. to John Adair , “Communication is essentially the ability of one person to make contact with another & to make himself / herself understood”. </li></ul><ul><li>Acc. to Allen , “Communication involves a systematic & continuous process of telling, listening & understanding”. </li></ul>
  8. 8. Two-way Communication Process Message Medium Receiver Feedback Who... says what... in what way... to whom... ...with what efect Commu-nicator
  9. 10. Communication Model <ul><ul><li>Sender : Someone with ideas, intentions, information, and a purpose for communicating </li></ul></ul><ul><ul><li>Encoding : Co nverting a message into groups of symbols that represent ideas or concepts </li></ul></ul><ul><ul><li>Message : An idea or experience that a sender wants to communicate </li></ul></ul><ul><ul><li>Medium : Means by which a message is sent </li></ul></ul><ul><ul><li>Decoding : The message’s target </li></ul></ul><ul><ul><li>Receiver : Converts symbols into concepts and ideas </li></ul></ul><ul><ul><li>Feedback : Receiver’s response to sender’s message </li></ul></ul>
  10. 11. FORMS OF COMMUNICATION <ul><li>NON – VERBAL COMMUNICATION </li></ul><ul><li>VERBAL COMMUNICATION </li></ul><ul><li>* ORAL COMMUNICATION </li></ul><ul><li>* WRITTEN COMMUNICATION </li></ul>
  11. 12. Nonverbal Communication <ul><li>“ The most important thing in communication is hearing what is not said ” Peter F. Drucker” </li></ul><ul><li>“ What you do speaks so loud that i can not hear what you say” Ralph Waldo” </li></ul>
  12. 13. Nonverbal Communication <ul><li>Messages sent with body posture, facial expressions, and hand/eye movements </li></ul><ul><li>“ It is as important as verbal communication ” </li></ul>
  13. 14. Examples <ul><li>CHARTS </li></ul><ul><li>TABLES </li></ul><ul><li>DIAGRAM </li></ul><ul><li>POSTERS </li></ul><ul><li>SLIDES </li></ul><ul><li>GESTURES </li></ul><ul><li>SILENCE </li></ul><ul><li>SURROUNDINGS </li></ul><ul><li>Visual / Audio </li></ul>
  14. 16. Body Language and Paralanguage <ul><li>Body movement includes : </li></ul><ul><li>Gestures </li></ul><ul><li>Facial expressions </li></ul><ul><li>Physical movements </li></ul><ul><li>Paralanguage refers to : </li></ul><ul><li>Voice quality </li></ul><ul><li>Volume </li></ul><ul><li>Speed etc. </li></ul>
  15. 17. VERBAL COMMUNICATION <ul><li>Oral Communication </li></ul><ul><li>Written </li></ul><ul><li>Communication </li></ul><ul><li>Face to face comm. </li></ul><ul><li>Lectures </li></ul><ul><li>Meeting & conferences </li></ul><ul><li>Interviews </li></ul><ul><li>Telephonic talks </li></ul><ul><li>Seminars </li></ul><ul><li>Radio & television </li></ul><ul><li>Announcement </li></ul><ul><li>Speeches </li></ul><ul><li>Emails </li></ul><ul><li>Fax </li></ul><ul><li>Letters </li></ul><ul><li>Telegrams </li></ul><ul><li>Reports </li></ul><ul><li>Forms </li></ul><ul><li>Questionnaire </li></ul>
  16. 18. ORAL vs. WRITTEN COMM. <ul><li>Immediate feedback </li></ul><ul><li>Shorter words </li></ul><ul><li>Conversational </li></ul><ul><li>Prompt action </li></ul><ul><li>Less detail technical information </li></ul><ul><li>Lack of written evidence </li></ul><ul><li>No possibility of review </li></ul><ul><li>Not fit for long msg </li></ul><ul><li>Delayed feedback </li></ul><ul><li>Longer words </li></ul><ul><li>Focus on content </li></ul><ul><li>Delayed action </li></ul><ul><li>More detail technical information </li></ul><ul><li>Permanent record </li></ul><ul><li>Possibility of review </li></ul><ul><li>Suitable for long msg </li></ul>
  17. 19. Patterns of Organizational Communications Downward Communication Upward Communication Horizontal communication
  18. 20. Directions of Communication <ul><li>Downward communication </li></ul><ul><ul><li>Flows from higher to lower levels in an organization </li></ul></ul><ul><ul><li>Includes management policies, instructions, and official memos </li></ul></ul><ul><li>Upward communication </li></ul><ul><ul><li>Flows from lower to higher levels in an organization </li></ul></ul><ul><ul><li>Includes suggestion boxes, group meetings, procedures, anonymous emails, unauthorized websites </li></ul></ul><ul><ul><li>Horizontal communication </li></ul></ul>
  19. 21. Diagonal Communication <ul><li>It is also known as Cross-communication </li></ul><ul><li>Managers communicate with people in other departments outside their own chain of command. </li></ul>

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