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Foundation of  Individual   Behavior
What Is Organizational Behavior?Behavior  The actions of peopleOrganizational Behavior  The study of the actions  of p...
Employee                Productivity Workplace Misbehavior                    Absenteeism               What is the       ...
 Employee Productivity   A performance measure of both work  efficiency and effectiveness Absenteeism   The failure to...
 Organizational Citizenship Behavior   Discretionary behavior that’s not part of an  employee’s formal job requirements,...
Workplace Misbehavior Any intentional employee behavior that is  potentially harmful to the organization or  individuals...
What Do Managers Need to Know AboutPersonality?   Personality     A unique combination of     emotional, thought, and be...
What is The Big Five Model?Big Five Model  A personality trait model that examines five traits:   1. Extraversion   2. A...
WHAT IS EMOTIONAL INTELLIGENCE?Emotional Intelligence (EI)  The ability to notice and to manage  emotional cues and info...
Five Dimensions of EI       Self-awareness         Being aware of what you’re feeling.       Self-management         T...
Can Personality Traits Predict Work-RelatedBehaviors?       Locus of Control         The degree to which people believe ...
What is Perception and What Influences It?        Perception          A process by which we give meaning to         our ...
Can Attributes Be Distorted?      Fundamental Attribution Error        The tendency to underestimate the influence      ...
Perception Shortcuts      Selective Perception        The tendency for people to only absorb       parts of what they ob...
Perception Shortcuts (cont.)       Stereotyping         When we judge someone on the         basis of our perception of ...
How Does Learning Theory Explain Behavior?       Learning         A relatively permanent change in         behavior that...
What Is Social Learning Theory?       Social Learning Theory         A theory of learning that says people         can l...
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Organizational Behavior
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Organizational Behavior

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Organizational Behavior

  1. 1. Foundation of Individual Behavior
  2. 2. What Is Organizational Behavior?Behavior  The actions of peopleOrganizational Behavior  The study of the actions of people at work.Attitudes  Evaluative statements, either favorable or unfavorable, concerning objects, people, or events
  3. 3. Employee Productivity Workplace Misbehavior Absenteeism What is the Focus of Job OB? TurnoverSatisfaction Organizational Citizenship
  4. 4.  Employee Productivity  A performance measure of both work efficiency and effectiveness Absenteeism  The failure to show up for work Turnover  Voluntary and involuntary permanent withdrawal from an organization
  5. 5.  Organizational Citizenship Behavior  Discretionary behavior that’s not part of an employee’s formal job requirements, but which promotes the effective functioning of the organization For Example: performing extra-job activities, helping colleagues. Job Satisfaction  An employee’s general attitude toward his or her job, Although job satisfaction is an attitude rather than a behavior, it’s an outcome that concerns many managers
  6. 6. Workplace Misbehavior Any intentional employee behavior that is potentially harmful to the organization or individuals within the organizationFor example: playing loud music just to irritate coworkers to verbal aggression to sabotaging work.
  7. 7. What Do Managers Need to Know AboutPersonality?  Personality  A unique combination of emotional, thought, and behavioral patterns that affect how a person reacts to situations and interacts with others  Myers-Briggs Type Indicator (MBTI)  A personality assessment that uses four dichotomies of personality to identify different personality types http://www.humanmetrics.com/cgi-win/jtypes1.htm
  8. 8. What is The Big Five Model?Big Five Model  A personality trait model that examines five traits: 1. Extraversion 2. Agreeableness 3. Conscientiousness, 4. Emotional stability 5. Openness to experience
  9. 9. WHAT IS EMOTIONAL INTELLIGENCE?Emotional Intelligence (EI)  The ability to notice and to manage emotional cues and information
  10. 10. Five Dimensions of EI  Self-awareness  Being aware of what you’re feeling.  Self-management  The ability to manage your own emotions and impulses  Self-motivation  The ability to persist in the face of setbacks and failures  Empathy  The ability to sense how others are feeling  Social skills  The ability to handle the emotions of others
  11. 11. Can Personality Traits Predict Work-RelatedBehaviors?  Locus of Control  The degree to which people believe they control their own fate  Self-Esteem (SE)  An individual’s degree of like or dislike for himself or herself  Self-Monitoring  A personality trait that measures the ability to adjust behavior to external situational factors
  12. 12. What is Perception and What Influences It?  Perception  A process by which we give meaning to our environment by organizing and interpreting sensory impressions  Attribution Theory  A theory used to explain how we judge people differently, based on what meaning we attribute to a given behavior
  13. 13. Can Attributes Be Distorted?  Fundamental Attribution Error  The tendency to underestimate the influence of external factors and overestimate the influence of internal factors when making judgments about the behavior of others  Self-Serving Bias  The tendency for individuals to attribute their successes to internal factors while putting the blame for failures on external factors
  14. 14. Perception Shortcuts  Selective Perception  The tendency for people to only absorb parts of what they observe, allowing them to “speed read” others  Assumed Similarity, or “like me ” effect  An observer’s perception of others is influenced more by the observer’s own characteristics than by those of the person observed
  15. 15. Perception Shortcuts (cont.)  Stereotyping  When we judge someone on the basis of our perception of a group he or she is part of  Halo Effect  When we form a general impression of a person on the basis of a single characteristic
  16. 16. How Does Learning Theory Explain Behavior?  Learning  A relatively permanent change in behavior that occurs as a result of experience  Operant Conditioning  A theory of learning that says behavior is a function of its consequences
  17. 17. What Is Social Learning Theory?  Social Learning Theory  A theory of learning that says people can learn through observation and direct experience  Shaping behavior  The process of guiding learning in graduated steps, using reinforcement or lack of reinforcement
  18. 18. Thank you

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