Data scientists should not be content creators. They lack domain knowledge and are no conversational designers. Empowering content creators has been instrumental to scale the N26 chatbot from 1 to 5 languages in less than 6 months. In this talk, Edouard will describe how N26 enables content creators to add, modify and test content autonomously when entering new markets/handling new languages. The session also presents N26's training and deployment pipelines as well as the approach to content management the team took to ensure consistency across markets and languages while allowing for flexibility when necessary.
WHAT YOU'LL LEARN
Structuring content for scalability and robustness
Empowering Content Creators to create custom actions without using Python
Training and deploying conversational models across multiple markets and languages.
Edouard Malet has been a Data Scientist at N26 for over two years. After working on a variety of projects, he has been the lead developer of N26's customer service Chatbot for the past year. This chatbot is now serving millions of customers in 5 languages across 22 countries.