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Advanced usage of Facebook Messenger capabilities to complement the conversational experience | Rasa Summit

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Advanced usage of Facebook Messenger capabilities to complement the conversational experience | Rasa Summit

  1. 1. 1 ALPACA TECHNOLOGY, INC. ALPACA TECHNOLOGY, INC. Advanced usage of Facebook Messenger to complement the conversational experience Nicolas Beuchat Co-founder at Alpaca nicolas@rentalpaca.com Rasa Summit 2021 – Lightning Talk
  2. 2. 2 ALPACA TECHNOLOGY, INC. Alpaca owns the largest network of housing communities on Facebook We built our chatbot on Facebook Messenger to simplify the apartment search experience where our users already spend their time Seattle 80K+ users San Francisco 130K+ users Los Angeles 150K+ users Austin 50K+ users Washington D.C. 125K+ users New York City 280K+ users Boston 170K+ users Chicago 85K+ users Text
  3. 3. 3 ALPACA TECHNOLOGY, INC. Referrals Know where your user are coming from and what they want to do m.me/alpacachat?ref=RASA Webviews For interactions that are hard or slow to do in a chatbot, use an “app” within your bot! Typing indicator Make your user wait and give rhythm to the conversation Generic templates Display graphical information in beautiful and interactive cards directly in the conversation Facebook Messenger provides a wide variety of interactions
  4. 4. 4 ALPACA TECHNOLOGY, INC. Display multiple apartments at once Convenient interface to the webview Visually appealing Facebook Messenger provides a wide variety of interactions Generic templates Display graphical information in beautiful and interactive cards directly in the conversation Custom Rasa action to generate the carousel
  5. 5. 5 ALPACA TECHNOLOGY, INC. Facebook Messenger provides a wide variety of interactions Webviews For interactions that are hard or slow to do in a chatbot, use an “app” within your bot! Save time setting or editing preferences Provide additional info such as map, video tours, insights, etc. Scroll through hundreds of listings Loop back to the chatbot through trigger intents and Rasa 2.0 Rule Policy
  6. 6. 6 ALPACA TECHNOLOGY, INC. Facebook Messenger provides a wide variety of interactions Webviews For interactions that are hard or slow to do in a chatbot, use an “app” within your bot! Save time setting or editing preferences Provide additional info such as map, video tours, insights, etc. Scroll through hundreds of listings Loop back to the chatbot through trigger intents and Rasa 2.0 Rule Policy
  7. 7. 7 ALPACA TECHNOLOGY, INC. Facebook Messenger provides a wide variety of interactions Webviews For interactions that are hard or slow to do in a chatbot, use an “app” within your bot! Save time setting or editing preferences Provide additional info such as map, video tours, insights, etc. Scroll through hundreds of listings Loop back to the chatbot through trigger intents and Rasa 2.0 Rule Policy
  8. 8. 8 ALPACA TECHNOLOGY, INC. Facebook Messenger provides a wide variety of interactions Implemented in Rasa by customizing the standard Facebook channel Bot knows which apartment the user is interested in Convert reference into a specific intent with entities Provide analytics on the source of new and returning users Referrals Know where your user are coming from and what they want to do m.me/alpacachat?ref=RASA
  9. 9. 9 ALPACA TECHNOLOGY, INC. Facebook Messenger provides a wide variety of interactions Implemented in Rasa by customizing the standard Facebook channel Bot knows which apartment the user is interested in Convert reference into a specific intent with entities Provide analytics on the source of new and returning users Referrals Know where your user are coming from and what they want to do m.me/alpacachat?ref=RASA
  10. 10. 10 ALPACA TECHNOLOGY, INC. Rasa has been instrumental in helping us fully utilize Messenger’s potential Rasa 2.0 Rule Policy greatly simplify handling interactions with the webviews The power of open-source: fully customize FB channels, fix your own bugs, and a fantastic community!
  11. 11. 11 ALPACA TECHNOLOGY, INC. Any Questions? Nicolas Beuchat Email nicolas@rentalpaca.com Twitter @NicolasBeuchat Website rentalpaca.com

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