Learn how to create a social media strategy and choose your voice on social media. Learn about what is a social media strategy, which social networks you should be on (Facebook, Twitter, Instagram, LinkedIn, Google plus,
Social Media Strategy In order
to gain customer trust, establish expertise, and meet potential customers, every business needs to have a social media presence. It’s simply not enough to have social media sites up for your business, without a clear strategy for social media use, your business will struggle to get the customer engagement levels and increased sales you’re looking for. What? • what are my goals? Where? • where will my business be? How? • how will I measure impact? Who? • who will create the posts? Why? • why is my business on social media? When? • when will I post?
Goals: 1. 2. 3. What
are my goals? Without a clear idea of what you want to accomplish with social media, you are unlikely to achieve anything at all because your efforts will be scattered or aimless. Start by writing down at least three social media goals for your business.
Which social networks? • are
my target customers among the user base? • does my business fit the type of content? Where will my business be? Based on your unique audience, determine how large you want your social media presence to be? Competitors? • which social networks are your competitors on? Strengths? Weaknesses?
Analytics • analytics tool •
Facebook insights • Google analytics How will I measure impact? Examine data that measures specific metrics to ensure you are on the right path. Reporting • create a custom excel template
Time • how often will
you post? • how much time will be dedicated to social media? Who will create the posts? Will you create the posts or will you have a dedicated staff member? Training • you may need to train/educate • will you need to monitor staff?
Determine Best Times • when
is my network active? • Facebook insights When will I post? Based on your audience and social networks, choose the best time to post for optimal impact. Consider Using A Tool • HootSuite optimal impact feature • other analytics tool
Post a Survey • ask
the right questions • collect demographic info Who is my audience? Based on last weeks data, determine who is your audience. B2B or B2C • B2B: LinkedIn, Twitter, Google+ • B2C: Twitter, Instagram, Pinterest, YouTube, Google+, Facebook
Decide what to post •
quotes, fill-in-the-blank posts, polls, behind the scenes photos, statistics or data, link to an old blog post, questions, link to a guest post, branded image, infographics, product photos, helpful resource, Slideshare presentation, link to case study, ask for reviews/testimonials, fan photos, recommend a tool, share a favourite book, a day in the life post, recommend your favourite product, share tips, provide a recommendation, fan of the month, odd holidays. What can I offer? What types content?
Time/effort • smaller amount: Facebook,
Twitter, Instagram, Google+, LinkedIn • larger amount: Pinterest, YouTube, blog What are my limitations? Ensure that you aren’t bringing too much on by determining your time, effort and money. Money • smaller amount: Twitter, Instagram, Google+, LinkedIn • larger amount: Facebook, Pinterest, YouTube, blog
Voice • your brand personality
described in an adjective. For instance, brands can be lively, positive, cynical, or professional. Voice & Tone Essentially, there is one voice for your brand and many tones that refine that voice. Voice is a mission statement. Tone is the application of that mission. Tone • a subset of your brand’s voice. Tone adds specific flavour to your voice based on factors like audience, situation, and channel.
Character/persona: who does your brand
sound like? Tone: general vibe? Language: what kind of words do you use in conversations? Purpose: why are you on social media in the first place? Voice & Tone Together, these four areas can help define the overall voice of your brand.
Culture • what does your
company stand for? What makes you stand out? How To Find Your Voice The three C’s of a brand voice. Community • listening can reveal how your community speaks and can help you speak easier with them and to them Conversation • personality and authenticity are key here • what do you want to add to the conversation?
Example of Great Voice &
Tone Warby Parker: the glasses maker takes a customer-centered approach to voice and tone, involving its audience in as many ways as possible through photos, contests, questions, and more.