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RapidScale 411

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RapidScale is a global leader in cloud computing solutions. We are focused on pioneering the integration of Cloud Computing and Business Apps as a Service, which enables companies to simplify IT operations, increase operational efficiency and reduce costs without changing the way they do business. RapidScale offers business freedom; your apps go where you are on any device. We are the “Next Generation Computer.”

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RapidScale 411

  1. 1. RapidScale is a global leader in cloud computing solutions. We are focused on pioneering the integration of Cloud Computing and Business Apps as a Service, which enables companies to simplify IT operations, increase operational efficiency and reduce costs without changing the way they do business. RapidScale offers business freedom; your apps go where you are on any device. We are the “Next Generation Computer.” 100% Uptime SLA: Ensures 100% server availability provided to RapidScale Hosting Customers. RapidScale will credit customers’ accounts if we fail to meet this Server Uptime Guarentee during any given calendar month. 24x7x365 Help Desk Support: US-based support offered to RapidScale customers. Help Desks are staffed with Level I and Level II Engineers providing exceptional support. Calls are answered within less than a minute and 65% of calls are closed after the first call. Ticketing Process: Tickets are opened by calling the Help Desk or emailing support@rapidscale.net. Enterprise-Level Technology: Partnering with RapidScale allows you to benefit from enterprise-level technology including Cisco UCS Blade Servers, SonicWALL Firewalls, NetApp, VMware, Citrix, and Microsoft. Tier 3, Class 1 Data Centers: RapidScale’s Data Centers offer clean and continuous power, high capacity redundant generators and around-the-clock infrastructure protection. Security: RapidScale understands security concerns in the Cloud. Our data centers include on-premises guards, an exterior security system and biometric scanning for entrance. SAS70 Type II, SSAE16 Certified Data Centers: RapidScale has chosen to partner with data centers that follow these standards. Compliance: RapidScale has the proper controls in place for an organization to be HIPAA, PCI, and Sarbanes-Oxley compliant. www.rapidscale.net Storage: RapidScale offers enterprise-grade encryption (256 bit key). Data is encrypted in flight and at rest. All SAN’s and Self Encrypting Drives. Redundant Data Centers: Current data center locations include California, Virginia and Texas. Additional Support: In addition to our Help Desk, you will have a dedicated Account Manager as a point of contact to ensure that you have multiple levels of support. RapidScale 411

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