New Employee Orientation Session One
<ul><li>Session One: RCPL History and Services </li></ul><ul><li>Session Two: RCPL Departmental Shadowing </li></ul><ul><l...
<ul><li>THE COMMUNITY WE SERVE </li></ul>
<ul><li>The library’s Strategic Plan </li></ul><ul><ul><li>Current Plan </li></ul></ul><ul><ul><li>Current Implementation ...
<ul><li>A day in the director’s life </li></ul>
<ul><li>Employment Criteria </li></ul><ul><ul><ul><li>All Ages and Cultures </li></ul></ul></ul><ul><ul><ul><li>Relationsh...
<ul><li>Traditional and evolving services </li></ul><ul><ul><li>Highest circulating collections: Media and Online </li></u...
<ul><li>Informational questions </li></ul><ul><ul><li>Informational question  – This is an information contact that involv...
 
<ul><li>What is your best level of skill? This can be used in all the points of contact with customers.  </li></ul><ul><ul...
Conflict Management <ul><li>3 myths about conflict: </li></ul><ul><li>Conflict is about them, not about me </li></ul><ul><...
Conflict Management <ul><li>Library’s expectations for conflict management: </li></ul><ul><ul><li>Conflict will be address...
Conflict Management <ul><li>Resources to deal with conflict: </li></ul><ul><li>Sirsi-Dynix webinars: </li></ul><ul><ul><li...
Policies and Procedures <ul><li>Policies define what we do </li></ul><ul><ul><li>Policies impact the entire organization <...
<ul><li>Understanding trends and staying relevant </li></ul><ul><ul><li>Social Networking tools are becoming increasingly ...
<ul><li>Social Networking training </li></ul><ul><li>According to  Wikipedia : </li></ul><ul><ul><li>A  social network ser...
<ul><li>Overview of current technology </li></ul><ul><ul><li>Blogs </li></ul></ul><ul><ul><ul><li>http://rcplweb2.rapidcit...
<ul><li>Putting it all together </li></ul><ul><li>RCPL Organizational Chart </li></ul><ul><ul><li>Administration </li></ul...
Upcoming SlideShare
Loading in …5
×

Rapid City Public Library Orientation History And Services

1,332 views

Published on

This information was presented at the New Employee Orientation on 04/29/08

  • Be the first to comment

  • Be the first to like this

Rapid City Public Library Orientation History And Services

  1. 1. New Employee Orientation Session One
  2. 2. <ul><li>Session One: RCPL History and Services </li></ul><ul><li>Session Two: RCPL Departmental Shadowing </li></ul><ul><li>Session Three: City Government and Organization – Tour of City Departments </li></ul><ul><li>Session Four: Sixty Day Check-up </li></ul>
  3. 3. <ul><li>THE COMMUNITY WE SERVE </li></ul>
  4. 4. <ul><li>The library’s Strategic Plan </li></ul><ul><ul><li>Current Plan </li></ul></ul><ul><ul><li>Current Implementation Strategy </li></ul></ul>
  5. 5. <ul><li>A day in the director’s life </li></ul>
  6. 6. <ul><li>Employment Criteria </li></ul><ul><ul><ul><li>All Ages and Cultures </li></ul></ul></ul><ul><ul><ul><li>Relationships [patrons and staff] </li></ul></ul></ul><ul><ul><ul><ul><li>Approachability, scanning the space and safety </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Verbal and nonverbal communications </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Culture: trust, conflict, change and communication. </li></ul></ul></ul></ul><ul><ul><ul><li>Embracing technology </li></ul></ul></ul><ul><ul><ul><ul><li>Traditional and evolving services </li></ul></ul></ul></ul><ul><ul><ul><li>Personal and Professional Development </li></ul></ul></ul><ul><ul><ul><ul><li>Life-long learning </li></ul></ul></ul></ul>
  7. 7. <ul><li>Traditional and evolving services </li></ul><ul><ul><li>Highest circulating collections: Media and Online </li></ul></ul><ul><ul><ul><li>Print will always be here </li></ul></ul></ul><ul><ul><li>Community Support </li></ul></ul><ul><ul><ul><li>Law enforcement, fire/ambulance </li></ul></ul></ul><ul><ul><ul><li>Diversity of the community </li></ul></ul></ul><ul><ul><ul><ul><li>Cultures </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Businesses </li></ul></ul></ul></ul><ul><ul><li>Active and comfortable in virtual world </li></ul></ul>
  8. 8. <ul><li>Informational questions </li></ul><ul><ul><li>Informational question – This is an information contact that involves the knowledge, use, recommendations, interpretation or instruction in the use of one or more information sources by a member of the library staff. </li></ul></ul><ul><ul><li>Examples: How do I find information on medieval history? Do you have any books on starting a small business? </li></ul></ul>
  9. 10. <ul><li>What is your best level of skill? This can be used in all the points of contact with customers. </li></ul><ul><ul><li>Online, telephone and in-person skills </li></ul></ul><ul><li>This requires the following attributes: </li></ul><ul><ul><li>Courtesy </li></ul></ul><ul><ul><li>Patience </li></ul></ul><ul><ul><li>Responsiveness </li></ul></ul><ul><ul><li>The ability to multi-process when several different types of contact are being made at the same time. </li></ul></ul><ul><ul><li>Flexibility </li></ul></ul>
  10. 11. Conflict Management <ul><li>3 myths about conflict: </li></ul><ul><li>Conflict is about them, not about me </li></ul><ul><ul><li>Take a look in the mirror </li></ul></ul><ul><li>If I ignore conflict, it will go away </li></ul><ul><ul><li>It stays, grows, and festers until you address it </li></ul></ul><ul><li>Conflict is bad </li></ul><ul><ul><li>Managing conflict presents opportunities for personal and professional growth and building of relationships </li></ul></ul>
  11. 12. Conflict Management <ul><li>Library’s expectations for conflict management: </li></ul><ul><ul><li>Conflict will be addressed </li></ul></ul><ul><ul><li>Conflict will be addressed between the parties directly involved </li></ul></ul><ul><ul><li>Conflict will be addressed in a timely manner </li></ul></ul>
  12. 13. Conflict Management <ul><li>Resources to deal with conflict: </li></ul><ul><li>Sirsi-Dynix webinars: </li></ul><ul><ul><li>Library conflict management for consenting adults: turning enemies into allies </li></ul></ul><ul><ul><li>Workplace culture: building positive and productive staff relations </li></ul></ul><ul><ul><li>Dealing with conflict in a peaceful library </li></ul></ul><ul><li>Conflict management: a communication skills approach (2 nd ed.) – Deborah Borisoff, David A. Victor </li></ul>
  13. 14. Policies and Procedures <ul><li>Policies define what we do </li></ul><ul><ul><li>Policies impact the entire organization </li></ul></ul><ul><ul><li>In general, policies address access, fees, or services </li></ul></ul><ul><ul><li>By law, policies are adopted by the Board of Trustees </li></ul></ul><ul><li>Procedures outline how we implement the policies </li></ul><ul><ul><li>Procedures may address the entire organization or a specific department </li></ul></ul><ul><ul><li>Procedures are updated as needed to implement the policies </li></ul></ul><ul><li>Access point for policies and procedures is the staff intranet </li></ul>
  14. 15. <ul><li>Understanding trends and staying relevant </li></ul><ul><ul><li>Social Networking tools are becoming increasingly popular. Why should we use them at RCPL? </li></ul></ul><ul><ul><ul><li>The library reaches greater populations. </li></ul></ul></ul><ul><ul><ul><li>They are accessed by millions. </li></ul></ul></ul><ul><ul><ul><li>They are a fun way to interact with patrons. </li></ul></ul></ul><ul><ul><ul><li>It helps to change the patron’s perception of what a library can be. </li></ul></ul></ul>
  15. 16. <ul><li>Social Networking training </li></ul><ul><li>According to Wikipedia : </li></ul><ul><ul><li>A social network service uses software to build online social networks for communities of people who share interests and activities or who are interested in exploring the interests and activities of others. </li></ul></ul><ul><li>What does this mean? </li></ul><ul><ul><li>This means that a social networking tool connects people with similar interests online. </li></ul></ul><ul><li>http://plcmcl2-about.blogspot.com/ </li></ul><ul><li>Social networking is part of the RCPL experience. </li></ul>
  16. 17. <ul><li>Overview of current technology </li></ul><ul><ul><li>Blogs </li></ul></ul><ul><ul><ul><li>http://rcplweb2.rapidcitylibrary.org/announcements/ </li></ul></ul></ul><ul><ul><li>Wikis </li></ul></ul><ul><ul><ul><li>http://rcflood.wikispaces.com/ </li></ul></ul></ul><ul><ul><li>MySpace </li></ul></ul><ul><ul><ul><li>http://www.myspace.com/rcpl_teens </li></ul></ul></ul><ul><ul><li>del.icio.us </li></ul></ul><ul><ul><ul><li>http://del.icio.us/rcpl </li></ul></ul></ul><ul><ul><li>LibraryThing </li></ul></ul><ul><ul><ul><li>http://www.librarything.com/profile/RapidCityPubLib </li></ul></ul></ul><ul><ul><li>Flickr </li></ul></ul><ul><ul><ul><li>http://www.flickr.com/photos/rcpl/ </li></ul></ul></ul><ul><ul><li>YouTube </li></ul></ul><ul><ul><ul><li>http://www.youtube.com/user/rapidcitylibrary </li></ul></ul></ul>
  17. 18. <ul><li>Putting it all together </li></ul><ul><li>RCPL Organizational Chart </li></ul><ul><ul><li>Administration </li></ul></ul><ul><ul><li>Support </li></ul></ul><ul><ul><li>Circulation and Technical Services </li></ul></ul><ul><ul><li>Public Services </li></ul></ul><ul><li>Next Orientation Session will be shadowing in each of the locations. </li></ul>

×