Social Media Week London 2012: POST - The Path to a Social Intranet

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Taking part in the London Social Media Week was a fantastic experience for us, and, if the feedback can be believed, also for our participants. Thanks so much for coming!

We hope that, whoever you are, you will find the information we have compiled here just as useful as our participants.

If you'd like to know more, contact us at london@raona.com!

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  • Barcelona based company since 2003In London since 2009 105 engineers, average 7.2 certificates per engineerWhat we do: we optimise the SharePoint experience for our clients, giving them a sleek, web-like, user friendly look and feel to avoid lengthy training times.Presentation will have three parts: Why SI? How to approach? What technology to use.
  • Thisisnot new, butthetechnologyis.Thisisnot a new need!!!Heinrich von Pierer
  • http://www.mckinseyquarterly.com/Business_and_Web_20_An_interactive_feature_2431?pagenum=1
  • Change is happening, as alwaysHow are we changing?Individual expression (as seen among consumers)Individual life- and workstyles
  • Workflexibility. Individualitymeansalso I workwhen I want and how I want.Productivity = time spent at work? Notreally…Real example: iPad catch up over a coffe (-> Raonaboss)
  • Connectingtotheoutsideworld – easierwhenthe culture insidethecompanyisconsistentwiththe culture outsidethecompany.The social media manager as a bridge
  • Knowledge management 7 years ago: A coffee machineWhy? People meet and talk about what moves them
  • Problem: New,inexperiencedpeoplestillneed training from “theirelders” – in otherwords, experts.Howtofindthem? Howtoget in touchwiththem? Onthe net youfindmanyexpertstofollow.Cueinternal blogs, follows, social networks.
  • A fewwordsonimplementing a social intranetPeople: Arabspring – youhavean elite thatisprogressive – butthenyouhavethemajoritythatisstickingtowhatitknows.Objectives: Youwanttoinvolveyourpeople. Do thatbythinking of somerealisticallyachievableforeach of yourgroups. Raisehands, howmany of youactivelywrite blogs?Strategy: Seethebigpicture. Considerthechangethatyouwanttoachieve. Howwillknowledge be spread in yourcompany?Technology: Recommending SharePoint, obviously. Why? Nextslide.
  • Gartnersaysthat SharePoint istheleadingtechnologyfor intranets
  • European SharePoint communitysays: Raonapresentsthebest social strategyfor SharePointWehavehelped a lot ofclientsfindingtheir social strategyWe use ourtoolourselves.Thetool has won theaward. Ourmain social toolwill be shown in the demo
  • Mensaje: hasta aquí hemos hablado de P+O+S, no hemos hablado de tecnología Let me introduce you…MR. ORGANIZED AND MISS. SOCIALLa parte de negocio y “organizado”, documentos, eficiencia, procesos estructurados etc VsDinamismo, innovación, creatividad, colaborativa, social, …Hay soluciones que satisfacen sólo una de las dos partes. Hay una, sin embargo, que es leader en las dos: SHAREPOINT
  • Letustalkaboutwhatmakes up a social intranet
  • InnovationInductionprocessfrom a new employee /crowdsourcingexampleHelpdesk
  • Image mediatecaTraining for new applications / new products instead of boring documentsInduction process Video blogs Solutionexchangemeetings
  • Dispersed team for example salesCreating content by sending emails to a specific accountSharepoint as a publicplatfromforhostingyour blogs- We can show www.passionforsoftware.com
  • - Solution Exchangemeeting
  • Everything is just one place: unity Email use decreased by 20%
  • Core part of SharePoint: standard screenshot
  • Customisationtoolforcollaborationsites, givingpowerforcreatingcollaborationsitestousers, in this case professorsLast 6 moths, created 40 sites
  • “You can notimproveifyoudon’tmeasure.” -> PObjectivesSTGamification – gamify : Xbox Findingexperts
  • Community Manager  Promote!
  • Social without purpose is just chatting  Focusing the conversationROI, reputation, settings goals Influencing clients and Microsoft AM … and we end up discovering that we are also influencing competitors
  • Almost a littleout of date but can still be useful as a waytooutlinetopics
  • Streamedstatistics in real time.AddoobfunctionalitywithLync and Mysite
  • … and you can comment
  • This is very powerfulHeart of SharePoint = Content organisation
  • Twitterusersnotifiedifmentionedwith @... And theotherway round, @Raonaisimportedintointernalsystems
  • Vacationrequests etc.Approvalworkflows
  • Windows phone has full sharepointintegrationRaona has developed a clientforiPadFlipboardbecausethisisjust a RSS feed
  • https://share.raona.com/Events/Documents/Forms/AllItems.aspxJulia explains PiuPoint interfaceThe wall: timeline, communities (follow twitter), feeds (twitter accounts inside the timeline), lync integration, I like itNotificationsSocialShakeDemo startsJulia writes a message in the time wall mentioning @pabloperis. In the “raonencs” communityAt Microsoft with @pabloperis demoing the social capabilities of SharePoint Switch MonitorPablo opens the twitter account and show the mention and the tweet Pablo comments on the timeline Pablo goes to the “events” document library and publish a comment from the document menuI’d like to review this document, @juliestrueber can you help me? Pablo goes to the twitter accounts and shows the link to the documentPablos opens the document Switch MonitorJulia opens the document Switch MonitorPablo adds an image and contact Julia via Lyncs to notify her. Pablo saves the documentSwitch MonitorJulia saves the document and sees the changes updated. Do some changes and save again. Switch MonitorPablo saves changes and checks latest changes. Pablo publishes “Document finished!”
  • Social Media Week London 2012: POST - The Path to a Social Intranet

    1. 1. The Path to a Social IntranetP O S T people objetives strategy technology by raona
    2. 2. raonaThe reality of the enterprise
    3. 3. 70% raonaof enterprises consider quick access toknowledge to be the main benefit of usingweb 2.0 technologies internally.
    4. 4. raonaThe reality of the enterprise 71% of users believe it is easier to find knowledge on the internet than in their internal systems AIIM Industry Watch Collaboration and Enterprise 2.0
    5. 5. Agenda What will this presentation discuss?Why do I want a social intranet?How can I go about creating one?What are my options?
    6. 6. Why 2.0? The reality of the enterprise If Siemens knew what Siemens knows, it would be a rich company indeed.
    7. 7. 70%of enterprises consider quick access toknowledge to be the main benefit of usingweb 2.0 technologies internally.
    8. 8. Why 2.0? The reality of the enterprise 71% of users believe it is easier to find knowledge on the internet than in their internal systems AIIM Industry Watch Collaboration and Enterprise 2.0
    9. 9. Why 2.0? The reality of the enterprise Companies using web 2.0 technologies have larger market shares and higher profits than the competition. December 2010 – Jacques Bushin and Michael Chui (McKinsey Global Institute)
    10. 10. Why 2.0? McKinsey
    11. 11. Challenges How will the organisation change?
    12. 12. Flexible working
    13. 13. Knowledge management 1.0
    14. 14. Finding experts
    15. 15. Creators POST People, Objectives, Strategy and Technology Critics P eople assess your employees’ social activities assess your customers’ social Collectors O bjectives decide what you want to accomplish Joiners S trategy plan for how relationships with employeeswill change btw customers will change Spectators T echnology decide which social technologies to use InactivesPOST, Forrester 2009
    16. 16. Why SharePoint? Wisdoms from GartnerMagic Quadrant for Social Software in the WorkplaceSource Gartner (August 2011)
    17. 17. Why raona? Best SharePoint Social Strategy
    18. 18. 21 functionalities for a social intranet
    19. 19. 21 functionalities for a social intranet 1 Wikis
    20. 20. 21 functionalities for a social intranet 2 Video
    21. 21. 21 functionalities for a social intranet 3 Blog
    22. 22. 21 functionalities for a social intranet4 Microblogging Tell me what you think!
    23. 23. 21 functionalities for a social intranet5 Timeline
    24. 24. 21 functionalities for a social intranet 6 Collaboration sites
    25. 25. 21 functionalities for a social intranet7 Communities
    26. 26. 21 functionalities for a social intranet 8 Co-authoring
    27. 27. 21 functionalities for a social intranet9 Instant messaging
    28. 28. 21 functionalities for a social intranet10 “I like it” and Rating
    29. 29. 21 functionalities for a social intranet11 Statistics
    30. 30. 21 functionalities for a social intranet 12 Content promotion
    31. 31. 21 functionalities for a social intranet13 Social reputation Facebook, Marketing, nutrition
    32. 32. 21 functionalities for a social intranet14 Feedback and forums
    33. 33. 21 functionalities for a social intranet15 Network activity
    34. 34. 21 functionalities for a social intranet16 Feeds aggregator Entries from PiuPoint users (Raonencs) Entries from accounts followed by the community of Team T23
    35. 35. 21 functionalities for a social intranet17 Search and tagging
    36. 36. 21 functionalities for a social intranet 18 Mentions
    37. 37. 21 functionalities for a social intranet19 Personal profile
    38. 38. 21 functionalities for a social intranet20 Integration with business applications
    39. 39. 21 functionalities for a social intranet21 Mobile
    40. 40. Summary Corporate social networks
    41. 41. Demo A success example: PiuPoint
    42. 42. Team Projects Links My Scorecard
    43. 43. Q&A Debate
    44. 44. Raona.com raona_UKThanks RaonaInsidePOST: The Path to a Social Intranet

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