Effective Communication


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Effective Communication

  1. 1. Effective Communication<br />Writing , E-mail, Letter, Memo, Report and Communication<br />
  2. 2. Writing<br />“A word is not the same with one writer as with another.  One tears it from his guts.  The other pulls it out of his overcoat pocket.” <br /> ~Charles Peguy<br />By : Babu.G (www.raobabu.blogspot.com)<br />
  3. 3. Writing <br />Do jot down only the most important information.<br />Use abbreviations and short notes , as long as you can understand them.<br />Use some special comments in the margins for later reference.<br />Don’t confuse yourself with excessive examples and sentences.<br />Don’t write messily and think you will be able to read your handwriting later.<br />By : Babu.G (www.raobabu.blogspot.com)<br />
  4. 4. E-mail<br />Organize your thoughts before composing e-mail.<br />Make time to personalize each message.<br />Make sure that your message is concise and direct.<br />Do clearly identify the topic in the subject line.<br />Don’t discuss sensitive or proprietary information.<br />By : Babu.G (www.raobabu.blogspot.com)<br />
  5. 5. E-Mail<br />Do check spelling, punctuation, grammar.<br />Don’t type in capital letters. It’s the e-mail equivalent of Shouting.<br />Do reread your message before sending.<br />Do type e-mail addresses last and check that they are correctly spelled before sending.<br />By : Babu.G (www.raobabu.blogspot.com)<br />
  6. 6. Memo<br />Do follow your work place’s preferred memo format.<br />Do clearly state the purpose of your memo to avoid the confusion of the receiver.<br />Do provide subheads to help receiver.<br />Don’t forget the four elements of the heading: To, From, Date, and Subject.<br />By : Babu.G (www.raobabu.blogspot.com)<br />
  7. 7. Memo<br />Do present important information right away, in logical order<br />Avoid using cause and effect expressions (because of, due to, on the other hand)<br />By : Babu.G (www.raobabu.blogspot.com)<br />
  8. 8. Letter writing <br />“To send a letter is a good way to go somewhere without moving anything but your heart.”  <br /> ~Phyllis Theroux<br />By : Babu.G (www.raobabu.blogspot.com)<br />
  9. 9. Letter Writing<br />Simple language or examples to grab the reader’s attention.<br />Don’t use language that could be misconstrued as offensive.<br />Do use formal words so that the reader can understand easily.<br />Avoid repetition of ideas, thoughts and sentences.<br />By : Babu.G (www.raobabu.blogspot.com)<br />
  10. 10. Letter Writing<br />Don’t give a hard sell.<br />Don’t manipulate or flatter.<br />Be conscious of the format. <br />By : Babu.G (www.raobabu.blogspot.com)<br />
  11. 11. Report Writing<br />Do use precise language.<br />Do include an appendix or glossary.<br />Do write in a conversational tone.<br />Define your purpose in a paragraph so that reader can understand easily.<br />Do use brief but informative headings and subheadings.<br />By : Babu.G (www.raobabu.blogspot.com)<br />
  12. 12. Report Writing<br />Do write your executive summary last.<br />Don’t overwhelm readers with too many graphics.<br />Avoid using highly technical terms.<br />Do Present major points in the body of your report.<br />Don’t forget to acknowledge the source of the graphic or data illustrated.<br />By : Babu.G (www.raobabu.blogspot.com)<br />
  13. 13. Communication<br />“To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.”<br /> - Antony robins<br />By : Babu.G (www.raobabu.blogspot.com)<br />
  14. 14. Communication <br />Be an active Listener so that you can communication well. <br />Listen with an open mind.<br />Avoid immediate evaluation. <br />Don’t let your ego get in the way.<br />Do set clear expectations for improvement.<br />By : Babu.G (www.raobabu.blogspot.com)<br />
  15. 15. Communication<br />Keep your communication short and simple.<br />Don’t express anger or use harsh words while you communicate.<br />Keep smiling.<br />Take breath.<br />Avoid using Verbal – fillers.<br />Maintain your flow and frequency. <br />By : Babu.G (www.raobabu.blogspot.com)<br />