Business Communication

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  • Welcome to fonebell Business Communication Solution. Fonebell is a leading Business Communication System provider. It offers Call Center Services, Call Handling Solution, IVR, VoIP, Conferencing cloud telephony services and more. Fonebell Business Communication System | New Delhi, India - 110058 | 1800 3000 1127
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Business Communication

  1. 1. Business Communication <br />
  2. 2. Business Communication <br />Groups and Teams<br />Dealing With Conflict<br />Team Effectiveness<br />By : G.Babu (www.raobabu.blogspot.com)<br />
  3. 3. Business Communication <br />“The real art of conversation is not only to say the right thing at the right place but to leave unsaid the wrong thing at the tempting moment.” ~Dorothy Nevill<br />By : G.Babu (www.raobabu.blogspot.com)<br />
  4. 4. Groups and Teams<br />Better decisions:Decisions are generally more accurate and effective because group members contribute different expertise and perspectives.<br />Faster response:When action is necessary to respond to competition or to solve a problem, small groups and teams can act rapidly.<br />By : G.Babu (www.raobabu.blogspot.com)<br />
  5. 5. Groups and Teams<br />Less resistance to change:People who have input into decisions are less hostile, aggressive, and resistant to change.<br />Improved employee morale:Personal satisfaction and job morale increase when teams are successful.<br />By : G.Babu (www.raobabu.blogspot.com)<br />
  6. 6. Groups and Teams<br />Greater buy-in:Decisions arrived at jointly are usually better received because members are committed to the solution and are more willing to support it.<br />Increased productivity:Because they are often closer to the action and to the customer, team members can see opportunities for improving efficiency.<br />By : G.Babu (www.raobabu.blogspot.com)<br />
  7. 7. Groups and Teams<br />Reduced risks:Responsibility for a decision is diffused, thus carrying less risk for any individual.<br />By : G.Babu (www.raobabu.blogspot.com)<br />
  8. 8. Dealing With Conflict<br />Listen:To be sure you understand the problem, listen carefully. If the other person doesn’t seem to be listening to you, you need to set the example and be the first to listen.<br />Understand the other’s point of view: Once you listen, it is much easier to understand the other’s position. Show your understanding by asking questions and paraphrasing. This will also verify what you think the other person means.<br />By : G.Babu (www.raobabu.blogspot.com)<br />
  9. 9. Dealing With Conflict<br />Show a concern for the relationship: By focusing on the problem, not the person, you can build, maintain, and even improve the relationship. Show an understanding of the other person’s situation and needs. Show an overall willingness to come to an agreement.<br />By : G.Babu (www.raobabu.blogspot.com)<br />
  10. 10. Dealing With Conflict<br />Invent new problem-solving options: Spend time identifying the interests of both sides. Then brainstorm to invent new ways to solve the problem. Be open to new options.<br />Reach an agreement based on what is fair: Seek to determine a standard of fairness that is acceptable to both sides. Then weigh the possible solutions, and choose the best option.<br />By : G.Babu (www.raobabu.blogspot.com)<br />
  11. 11. Dealing With Conflict<br />Look for common ground:Identify your interests and help the other person identify his or her interests. Learn what you have in common, and look for a solution to which both of you can agree.<br />By : G.Babu (www.raobabu.blogspot.com)<br />
  12. 12. Group Decisions<br />Majority :Group members vote and a majority wins. This method results in a quick decision but may leave an alienated minority uncommitted to implementation.<br />Consensus:Discussion continues until all team members have aired their opinions and, ultimately, agree. This method is time-consuming. <br />By : G.Babu (www.raobabu.blogspot.com)<br />
  13. 13. Group Decisions<br />Minority:This method is useful when the full group cannot get together to make a decision or when time is short.<br />Averaging:With this method, the opinions of the least knowledgeable members may cancel the opinions of the most knowledgeable.<br />By : G.Babu (www.raobabu.blogspot.com)<br />
  14. 14. Group Decisions<br />Authority rule with discussion: This method encourages lively discussion and results in participatory decision making. However, team members must have good communication skills. This method also requires a leader who is willing to make decisions<br />By : G.Babu (www.raobabu.blogspot.com)<br />
  15. 15. Team Effectiveness<br />Establish small teams:Smaller teams are thought to function more efficiently and more effectively than larger teams. <br />Encourage diversity:Innovative teams typically include members who differ in age, gender, ethnicity, and background. Team members should possess technical expertise, problem solving skills, and interpersonal skills. <br />By : G.Babu (www.raobabu.blogspot.com)<br />
  16. 16. Team Effectiveness<br />Acknowledge and manage conflict: Conflict is productive when it motivates a team to search for new ideas, increase participation, delay premature decisions, or discuss disagreements. <br />Cultivate good communication skills: Effective team members are willing and able to articulate ideas clearly and concisely, recognize nonverbal cues, and listen actively.<br />By : G.Babu (www.raobabu.blogspot.com)<br />
  17. 17. Team Effectiveness<br />Encourage collaboration and discourage competition: Sharing information in a cooperative effort to achieve the team purpose must be more important than competing with other members for individual achievement. <br />Share leadership: Members with the most expertise should lead at various times during the project’s evolution. <br />By : G.Babu (www.raobabu.blogspot.com)<br />
  18. 18. Team Effectiveness<br />Lighten up : The most successful teams take their task seriously, but they are also able to laugh at themselves and interject humor to enliven team proceedings. <br />Continually assess performance : Teams should establish checkpoints along the way to determine whether they are meeting their objectives and adjust procedures if progress is unsatisfactory.<br />By : G.Babu (www.raobabu.blogspot.com)<br />
  19. 19. Team Effectiveness<br />Determine the purpose : Membersmust understand the task at hand and what is expected of them. Teams function best when operating procedures are ironed out early and each member has a specific role. <br />Create a sense of fairness in making decisions : Effective teams resolve issues without forcing members into a win–lose situation. <br />By : G.Babu (www.raobabu.blogspot.com)<br />
  20. 20. Team Effectiveness<br />Advance an environment of open communication: Teams are most productive when members trust each other and feel free to discuss all viewpoints openly in an informal atmosphere.<br />By : G.Babu (www.raobabu.blogspot.com)<br />

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