Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Customer Engagement Raveolution - Justin Haines

450 views

Published on

Customer Engagement Raveolution - Justin Haines

Published in: Technology
  • Be the first to comment

  • Be the first to like this

Customer Engagement Raveolution - Justin Haines

  1. 1. What it means to be a challenger brand How to challenge the Status Quo and win Justin Haines Customer Services Director
  2. 2. “Trust is hard won and easily lost”
  3. 3. The OVO story so far…
  4. 4. Not energy Share savings Technology Being fair Price transparency
  5. 5. Get to know your customers?
  6. 6. It’s all about the quality
  7. 7. Word of mouth is invaluable
  8. 8. Technology – use it or lose them
  9. 9. MI & competition 55%
  10. 10. Does it always go well?
  11. 11. To build a company fit for the future, you must be in the business of creating and maintaining trust
  12. 12. ?

×