Octa Shop Presentation Rev 8


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OctaShop : India\'s leading e -Commerce solution

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Octa Shop Presentation Rev 8

  1. 1. Ecommerce Unleashed Presented by ANMsoft Technologies
  2. 2. Ecommerce Verticals C2C B2B B2C eCommerce Customer exchanges like eBay Business 2 Business Systems Business to Customer
  3. 3. eCommerce: A Multi Channel Approach Via SMS Via Call Center Via Web Web/Mobile Newspaper Television / Radio Via Mobile Via IVR Order Placement Access Channels
  4. 4. S E R V I C E STORE FRONT (Web / Call Center / Mobile / IVR) STORE MANAGEMENT (Admin / Vendor) SM Integration Layer CRM ERP / Loyalty / Payment /External O M S L O G I S T I C S ACCOUNTING Technology Management CRM, Call Centers Outbound/ Inbound Sales Service & Delivery management Future Enhancements, Maintenance, Support, design Products, Pricing, Catalogue Fulfillment Offline / Online Ecommerce Sub-Systems
  5. 5. End to End eCommerce
  6. 6. OctaShop™ Overview <ul><li>Keyword & Advanced Search </li></ul><ul><li>Unlimited Category & Catalogue Browsing </li></ul><ul><li>AJAX based functionalities </li></ul><ul><li>Shopping Cart & Checkout </li></ul><ul><li>Template based UI </li></ul><ul><li>Order Processing workflow </li></ul><ul><li>Lead & Support workflow </li></ul><ul><li>ERP Integration (SAP, etc) </li></ul><ul><li>Accounting & Settlement </li></ul><ul><li>MIS, Sales, BI Reports </li></ul><ul><li>Call Center Agent UI </li></ul><ul><li>Browsing, Search and Checkout </li></ul><ul><li>Lead & Support Panel </li></ul><ul><li>User Interaction History </li></ul><ul><li>User Segmentation </li></ul><ul><li>Mail and SMS campaigns </li></ul><ul><li>Product Data Entry </li></ul><ul><li>Storefront management </li></ul><ul><li>Discount & Price management </li></ul><ul><li>User Admin, Roles setup </li></ul><ul><li>Offer, Scheme, promotion setup </li></ul><ul><li>UI Template setup </li></ul><ul><li>Application Configurations </li></ul><ul><li>Pricer (Pricing engine) </li></ul><ul><li>Discount rule engine </li></ul><ul><li>Promotional engine </li></ul><ul><li>External Integration Gateway </li></ul><ul><li>Scheme Engine </li></ul><ul><li>Cross Selling & Up selling </li></ul>
  7. 7. OctaShop ™ Highlights: Complete Platform Capabilities Reliability Functionality <ul><li>Supports multiple models </li></ul><ul><ul><li>Online Retail Store </li></ul></ul><ul><ul><li>Virtual Marketplace </li></ul></ul><ul><ul><li>Franchise Model </li></ul></ul><ul><ul><li>Hosted eShops </li></ul></ul><ul><ul><li>TV / Call based shopping </li></ul></ul><ul><li>Integrating with 3 rd Party / ERP </li></ul><ul><li>Web Services integration </li></ul><ul><li>Database Independent </li></ul><ul><li>Application server independent </li></ul><ul><li>Distributed Modular Application </li></ul><ul><li>Load tested in high traffic </li></ul><ul><li>Deployable on clustered architecture </li></ul><ul><li>Comprehensive Information Capture </li></ul><ul><li>Integrated Cross platform search </li></ul><ul><li>Dynamic Storefront </li></ul><ul><li>Rule based pricing, promotions </li></ul><ul><li>Work flow based order management </li></ul><ul><li>Seller Interface </li></ul><ul><li>Mailers, loyalty, cross/up selling </li></ul><ul><li>Supports innovative payment modes </li></ul>
  8. 8. OctaShop ™ End to End eCommerce Offline Store Online Store Front Call Center ERP Pricer Promotion Engine Rule Engine Order Management System 3 rd Party Integration Gateway Seller Interface OctaShop ™ Admin
  9. 9. OctaShop Modules Behavior Online Marketing Order Management System Merchant Panel Web Store Front Vendor Panel Administrative Panel Call Center CRM Admin B2B B2C Affiliates <ul><ul><li>OctaShop modules help you </li></ul></ul><ul><ul><li>manage all your ecommerce requirements. </li></ul></ul>
  10. 10. OctaShop ™ An advanced eCommerce experience Seller Buyer Application Service Providers Easy reach to desired product Rich Usability Interfaces Web 2.0 Features Detailed price information Order Management System Offline store integration Customizable Storefront Desktop store manager Comprehensive Control Panel Unlimited Cataloguing Rich information capture Quick buy process Advanced Gift Registry Advanced Narrow Filters Multiple payment modes Loyalty, GC and DC Cross Selling, Up Selling Buyer Behavior Analysis
  11. 11. Key Functional Components
  12. 12. Diverse Product Supported Books & Magazines Travel offers Flowers & Gifts Apparels Electronic & Home Appliance Our dynamic platform allows addition of new categories relatively easily Gift Coupons Audio / Video Services Subscriptions Club Memberships
  13. 13. Dynamic Store Front <ul><li>Template based unlimited Designs for Catalogues </li></ul><ul><li>Componentized Templates </li></ul><ul><li>Dynamic targeted components </li></ul><ul><li>Unlimited Catalogues </li></ul><ul><li>User Review / Ratings, Expert Content </li></ul>
  14. 14. Easy approach to Relevant Information Product Buyer’s CART
  15. 15. Integrated, Intelligent Search <ul><li>Keyword search across </li></ul><ul><li>Products </li></ul><ul><li>Categories </li></ul><ul><li>Catalogues </li></ul><ul><li>Info Parameters </li></ul>Priority based search within information fields Product Name, Title, Description Search fired across different Systems like Auctions, Catalogues, 3 rd Party System Category limited Catalogue limited <ul><li>Consolidated one view intelligent search results blended in dynamic search template </li></ul><ul><li>Lucene Indexing used for search </li></ul>
  16. 16. Targeted Dynamic Promotions Engine Promotions embedded in templates Complete control and display and usage Targeting based on Rules / Catalogue/ Category Product Promotions Catalogue Promotions Seller Promotions Ad Banner Promotions
  17. 17. Advance Attribute Based Filters
  18. 18. Comparison Between Different Products
  19. 19. Multi Parametric Ratings and User Reviews <ul><li>Ratings on Different Parameters </li></ul><ul><li>User Generated Reviews </li></ul>
  20. 20. Service Selling Capability
  21. 21. Compete Integrated Content Management System
  22. 22. Occasion/Event Planner <ul><li>Events can be Saved by a User under his account for reminders. </li></ul>
  23. 23. SEO Optimized URL’s <ul><li>Customizable SEO friendly URLs and META data in all dynamic pages to boost visits. </li></ul>
  24. 24. Enhanced Buying Process Provide Ship/ Bill Address Choose Shipping Mode Select Gift Option Enter gift related details Identify Pricing Select Payment Option Enter GC/DC/Loyalty Review and PAY Template based customizable process with capability to showcase promotions at every step
  25. 25. Buyer Shopping Cart Guest/ Registered User capability with complete customization
  26. 26. Advanced Pricing and Discounts Product Base Price Currency Dependent Price Item based price change Seller Discount Delivery Location based price change Product Discount Catalogue Discount Price Add On, Tax, Surcharge, Commissions Global Discounts Rule Based price variation OctaShop™ Supports complex price with rule based discounting Buyer Member Discount Rule based Discount
  27. 27. Payment Infrastructure Supported OctaShop™ Supports all online and offline payment modes <ul><li>Cash On Delivery </li></ul><ul><li>Cheque & Cheque pick up </li></ul><ul><li>ITZ Cash Card </li></ul><ul><li>All Credit Cards </li></ul><ul><li>Net Banking </li></ul><ul><li>Pay Pal </li></ul><ul><li>Secured Credit Card Details Capture </li></ul><ul><li>Moto-charging completely supported </li></ul>HDFC
  28. 28. Contact Center System
  29. 29. Contact Center Module <ul><li>Lead Management – Prospective customers details and queries can be captured and retrieved for servicing caller in a better manner. </li></ul><ul><li>Case Management – Order related Queries/Issues of the existing clients can be Logged into the system to analyze the business process efficiency. </li></ul><ul><li>Caller History Locator – The history from a particular call number can be captured and located as and when required. </li></ul><ul><li>Call Escalation – Call can be escalated to other/superior agents for open issues, contacting client as per his convenience. </li></ul><ul><li>IVR Integration Compatible – IVR can be integrated with the call handling process for servicing customer without agents( Order Status Check, Lead Registration) </li></ul><ul><li>ACD Integration Compatible – CRM can be integrated with an ACD system which allows servicing of the customers. </li></ul><ul><li>Accessing Web Catalogues – All can be accessed by the Call center agents for Order Punching in a very easy to use manner </li></ul><ul><li>Reports – Various reports can be generated to track the performance and sales of a call center, agents, product. </li></ul>
  30. 30. Contact Center Interface Comprehensive Order, Lead, and Support Management with complete CTI Integration and 360 view of customer
  31. 31. Other Capabilities
  32. 32. Other Additional Features- Capabilities <ul><li>Shopping Cart/ Wish List alerts – Send alerts to users with their carts, update about price change or availability (inventory). </li></ul><ul><li>Browsing History Capture – Browsing History of the users/members can be tracked and used as a promotional tool. </li></ul><ul><li>Multiple External Loyalty Partners- You can support the iMint, privilege clubs and other external loyalty partners with redeeming and crediting of loyalty points. </li></ul><ul><li>Customizable Products – Customers see the t-shirt as they customize it. </li></ul><ul><li>Feedback Management- The Feedback which are provided by the user can be answered back, Moderated , and displayed on the web online store. Customer can suggest new products, you get head-start and customer loyalty. </li></ul><ul><li>Complex Inventory Management- Inventory can be managed for one or all of the following entities: </li></ul><ul><ul><li>Item </li></ul></ul><ul><ul><li>Shipper/Seller </li></ul></ul><ul><ul><li>Location/Zone </li></ul></ul>
  33. 33. Automatic Shipper Allocation Product Seller/Shipper A Seller/Shipper C Seller/Shipper B Preferred Seller/Shipper Inventory Product- Vendor Check Shipping City- Vendor Check Preferred- Vendor Check Inventory- Vendor Check Order Allocated – Seller A/B/C Location
  34. 34. Distributed Open Source Application Architecture
  35. 35. Order Management System
  36. 36. Order Management System Offline Orders Online Orders MIS Reports Business Intelligence Reports Data Synchronization with ERP Financial, Sales, Settlement, Reconciliation Reports Vendor Reports Order Processing Work Flow A complete Workflow based Order Management Solution Vendor Order Management Interface
  37. 37. Buyer Interaction <ul><li>Action based mailers </li></ul><ul><li>Event based mailers </li></ul><ul><li>Promotional Mailers </li></ul><ul><li>Periodic Mailers </li></ul><ul><li>Authentication Calling </li></ul><ul><li>Order Validation Calling </li></ul><ul><li>Outbound sale Calling </li></ul><ul><li>Support Calling </li></ul><ul><li>Feedback Calling </li></ul><ul><li>Action based SMS </li></ul><ul><li>Event based SMS </li></ul><ul><li>Promotional SMS </li></ul><ul><li>Periodic SMS </li></ul>
  38. 38. Business Analytics and Reporting
  39. 39. Comprehensive Reporting Ability using Pentaho <ul><li>Reports can be generated on different input parameters. Output in desired format like pdf, excel, HTML and can be subscribed, archived and protected </li></ul><ul><li>Web Analytics supported using Google Analytics </li></ul>
  40. 40. Complete Charting and Scheduling Capability <ul><li>The output can be simple one as well as can be presented with different charts based on desired criteria. </li></ul>
  41. 41. Dashboards Support with Drill Downs The dashboard can be drilled down till various levels to see the details under each bracket.
  42. 42. Pivot Table Based Complete Analysis The analysis tool can be configured to analyze the variance between the budgeted and actual expenses, sales etc.
  43. 43. Complete Admin Management
  44. 44. Comprehensive Mall Administration Single point control of Complete Application All Application modules management User friendly easy navigation control panel for admin
  45. 45. Process Screen <ul><li>Modular & Detailed Approach </li></ul><ul><li>Easy to add, search and edit </li></ul>
  46. 46. Complete GC/DC Management Multiple GC/DC Generation GC/DC Management( Cancellation/ Expiry)
  47. 47. GC /DC Reports Formats Various GC/DC Reports for Tracking and Analysis
  48. 48. Seller Store Management eShop Management Catalogue Design, Definitions and Preferences Order Management Accounting, Settlement, Logistics Management Buyer Interaction, Review and Rating, Enquiries, Mailers, etc. Promotions, Products, Offers Schemes, Discounts, Price Add-on
  49. 49. Admin User Security USER ID ROLE PAGE COMMAND SECURITY FILTERS <ul><li>User Based Association </li></ul><ul><li>Role Based Access </li></ul><ul><li>Role Linked With User ID </li></ul><ul><li>Secure OMS </li></ul><ul><li>Secure Administration </li></ul><ul><li>Secure Call Center </li></ul><ul><li>Secure Application </li></ul>Highly Secure and Role Based Access
  50. 50. More offerings by ANMsoft for Best Practice eCommerce
  51. 51. eCommerce Requirement Ecommerce Online Marketing Operations Call Centers
  52. 52. Online Marketing Buyer Search Engines Networking Community Blogs Mailers Ads Online Marketing Sellers Online Marketing
  54. 54. Operations Operations Ecommerce Portal Operations Order Processing Call Center Set Up
  55. 55. Order Processing Product ordered by the buyer Order Processing Delivery to the Buyer ORDER PROCESSING STEPS 1.Order Registration 2.Order Verification 3.Payment Received 4.Listing deliverables from the stores
  56. 56. Ecommerce Portal Operations Portal Operations Uploading items Managing Products Revising Categories & Catalogues Addition of Festival Offers & Schemes Promotions
  57. 57. Call Centers Call Center CRM Application Provide trained ecommerce professionals for support calls. Inbound (Getting calls) / Outbound (Calling for sales) Consolidated Buyer View
  58. 58. Distributed Application Architecture
  59. 59. Road Map <ul><li>100% Localization at all interfaces </li></ul><ul><li>Deep Integration with CMS </li></ul><ul><li>Forecasting in Business Intelligence Tool </li></ul><ul><li>Enhanced Fraud Detection System </li></ul><ul><li>Web services for all functionalities </li></ul><ul><li>Constant UI enhancements </li></ul><ul><li>Workflow driven vendor and product registration </li></ul><ul><li>More ERP integrations </li></ul><ul><li>Accounting and reconciliation system </li></ul><ul><li>Downloadable Mobile Application </li></ul>
  60. 60. Number One Choice for All Your IT Service Needs Technology Focus Relationship-Centric Focus Process Focus Thank You