How to get into the SaaS volume game?

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This slide set illustrates the scaling issues a SaaS provider will encounter and then proposes solutions for tackling them.

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How to get into the SaaS volume game?

  1. 1. How can you get into the volume game of SaaS? Divakar Jandhyala, CEO, eVapt Inc. Copyright © 2008 | eVapt, Inc.
  2. 2. SaaS Customers Bill Contract Sales Person SaaS Provider Application Customer Data Services CFO Operations Cost Contract Management Contract Billing Compliance Time Copyright © 2008 | eVapt, Inc.
  3. 3. Operational Pains for SaaS Vendors • Unable to charge customers based on usage because of insufficient usage-data • Higher costs for manual contract management, contract compliance & billing • Inability to support flexible pricing and billing models • Difficulty integrating point solutions for operational efficiency • Diversion of R&D attention from “core” development activities Copyright © 2008 | eVapt, Inc.
  4. 4. How do Telecom Companies Sell Services? Copyright © 2008 | eVapt, Inc.
  5. 5. SaaS Example Copyright © 2008 | eVapt, Inc.
  6. 6. Operational Support Systems to the Rescue SaaS Application SaaS Application SaaS Application SaaS Application SaaS Application Sales Contract Contract SaaS Catalog Management Usage Tracking Compliance Billing Operations Service Manager — Usage Data Model Access Control CRM & Security Order Fulfillment Monitoring Call Center Support Systems and Services SaaS Provider Infrastructure Copyright © 2008 | eVapt, Inc.
  7. 7. Take away • Understanding customer usage is more important for a SaaS provider compared to ISV. • Usage-based pricing / selling is a must for SaaS • Don’t venture into the pay-as-you-go model without efficient backend operations Copyright © 2008 | eVapt, Inc.
  8. 8. The eVapt Solution Our Solution: eVapt provides the only on-demand metering solution that meets the needs of SaaS providers seeking to accelerate their revenues and reach optimal operational efficiency. eVapt's solution integrates painlessly with SaaS offerings, thus enabling SaaS providers to focus on their core competency. Contact Info: Divakar Jandhyala CEO, eVapt 512-751-1182 djandhya@evapt.com Copyright © 2008 | eVapt, Inc.

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