Sky Com Capability 08 09


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An overview of Skycom Global services and certifications. Skycom Global has offices in major US cities, including Reston, VA; Dallas, TX, and Louisville, KY.

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Sky Com Capability 08 09

  1. 1. Capabilities OverviewTransforming Technology in Solutions 1 © 2006 Sky Com Inc., All rights reserved.
  2. 2. SkyCom Executive Management Team • SkyCom Executives – Bill Bouie, President and CEO – Tom Kincannon, Executive Vice President – Steve Young, VP National Field Operations – Jeff Taylor, Chief Information Officer – Laurie Giles, Chief Financial Officer – Thomas Chilton, Corporate CounselTransforming Technology in Solutions 2 © 2006 Sky Com Inc., All rights reserved.
  3. 3. Evolution of Communications 3 Communications IP Communications Adoption Experience Convergence 2 Service Convergence 1 Media New Convergence Network Capabilities Enhancement Through a OPEX Reduction And Delivers Converged Integrated Apps. Communications Begins with with new features Experience the IP Network Migration Convergence ApplicationsTransforming Technology in Solutions 3 © 2006 Sky Com Inc., All rights reserved.
  4. 4. SkyCom Overview • Management consulting and systems integration firm focused on advanced communications solutions – triple play IP- voice, video, and data solutions. • World class practitioners have deep backgrounds in strategy through implementation and deployment Business Process Optimization • Cisco • Nortel • Tandberg • Avaya Voice Video • Accordent Technologies • Alcatel Infrastructure Infrastructure • Microsoft • Cisco • Connect Server SkyCom Prescriptive • Exchange Enterprise • Cisco Systems Solutions • LAN/WAN - Wireless • LCS • SharePoint Application IP Network • Routing • Office • Security Infrastructure Infrastructure • Structured Wire • LDAP • Custom Apps IT Operational Best PracticesTransforming Technology in Solutions 4 © 2006 Sky Com Inc., All rights reserved.
  5. 5. Communication Solutions• Voice Solutions – Managed Services Offering – IP, TDM, Hybrid – Unified Communications – Exchange 2007 Unified Messaging – National Maintenance Support Capability • Avaya, Cisco, and Nortel• Video Solutions – Webcasting, video on demand, teleconferencing, Web Collaboration – Production infrastructure (conference rooms, studios, etc) – Systems Integration and maintenance • Cisco, Microsoft, Tandberg Channel Partner• Data Solutions – Network infrastructure - Wireless – Applications Infrastructure – Microsoft Desktop – Security – Managed Services including desktop supportTransforming Technology in Solutions 5 © 2006 Sky Com Inc., All rights reserved.
  6. 6. SkyCom Personnel Certifications Cisco Call Manager Specialist Cisco Unity Cisco Voice Portal Cisco Unified Contact Center Enterprise & Express CCIE - Cisco Certified Internetwork Expert (Voice & Security) CCVP - Cisco Certified Voice Professional CCSP - Cisco Certified Security Professional CCDA - Cisco Certified Design Associate CCNA - Cisco Certified Network Associate CWSE - Certified Wireless Security Expert MCSE - Microsoft Certified Systems Engineer CISSP - Certified Information System Security Professional IPCC - IP Contact Cetner Specialist A+ - Computer Hardware Specialist PMP - Project Management Professional MCT - Microsoft Certified Trainer CNE - Certified Novell Engineer IPCC - IP Contact Center Specialist Avaya: ACA, ACS, ACE,Transforming Technology in Solutions 6 © 2006 Sky Com Inc., All rights reserved.
  7. 7. Corporate Experience Delivering next generation technology solutions to government organizations and leading enterprise companies across the globe since 1997Transforming Technology in Solutions 7 © 2006 Sky Com Inc., All rights reserved.
  8. 8. Communication Solutions A Complete Flexible, Resilient and Secure Suite of Business Communications Applications that Scale and Adapt to the Needs of Any Business Applications Endpoints Call Control Infrastructure• Personal • Telephony • Soft Switches • Integrated Network Productivity Handsets • TDM - PBXs Infrastructure:• Voicemail and UM • Computers • Integrated • Security• Collaboration • Wireless Services Routers • QoS• Rich-Media Phones/PDAs • Telephony • Availability Conferencing • Soft Phones Middleware • Management• Presence • Video Devices • MCUs • Administration Transforming Technology in Solutions 8 © 2006 Sky Com Inc., All rights reserved.
  9. 9. SkyCom Managed Services • End to End Support – Full range of network support offerings available – Providing a single point of contact and accountability – Consultants and Technicians average 20+ years of multi-vendor experience• Plan and Design – Business Consulting and Professional Services – TDM - IP Systems: network assessment, optimization, security and business continuity planning with Vertical Communications solutions• Build and Implement – Staging, installation, implementation and project management – Deployment coordinated by the Center of Excellence ‘Playbook’• Maintain – 8/5 and 24/7 service responsiveness; Web-enabled support available – Applications support and problem resolution – SkyComs multi-vendor test lab includes partner product line• Day 2 Support Services – Full monitoring and management of multi-vendor networks – Fault, Performance, and Configuration ManagementTransforming Technology in Solutions 9 © 2006 Sky Com Inc., All rights reserved.
  10. 10. Operational Excellence Prepare Optimize Plan Lab photo here Operate Design ImplementProven Lifecycle Support Subject Matter Expertise Professional Services Services Coordinate Field Support Unified CommunicationsCoordinated at All Network Layers / Players Enterprise, Business, and COTS and Custom Technology Architects ApplicationsBusiness Support Systems to Manage Resources Network Operations Vertical Expertise Center / Customer Care Application Lifecycle Services Center Of Excellence EnablementTransforming Technology in Solutions 10 © 2006 Sky Com Inc., All rights reserved.
  11. 11. Customer Support Configured to Fit Your Environment • Ops Team Coordinator – central source for Account Team Overall Relationship Mgmt operational activities Resource Leader Account Manager Organizational Champion • Operational processes Ops Team Coordinator configured to fit your Technical Support / Liaison business – documented inManaged Sales Engineers Order-Provisioning PackageServices Field Managed Professional “Playbook” COE Services Services Services • Centralized order status – Solutions Design and portal option available Development Excellene Center of • Service event ticketing Professional Services Service Support system tracks all eventsTransforming Technology in Solutions 11 © 2006 Sky Com Inc., All rights reserved.
  12. 12. Program ManagementVoIP Deployment Services VoIP Deployment Services To accelerate service providers’ time to market in launching or expanding their VoIP networks, SkyCom offers turnkey deployment services such as: • System Configuration • Field engineering services - Site surveys - Tower installations • Complete project management The scope of these services includes project logistics such as equipment warehousing; inventory management and site delivery; and on-site station testing and commissioning.Transforming Technology in Solutions 12 © 2006 Sky Com Inc., All rights reserved.
  13. 13. Program ManagementVoIP Deployment Services Installation & Integration Services Whether these services are additions to an existing network or tied to the design and deployment of a new one, SkyCom can help System Integrators make deployment and integration seamless for: • Base stations • Core IP network components • Third-party solutionsTransforming Technology in Solutions 13 © 2006 Sky Com Inc., All rights reserved.
  14. 14. Program ManagementVoIP Deployment Services Core Network Services SkyCom’s core network services ensure that the network works in unison with third-party software, systems and gateways. Services include: • Network Assessments • NOC Support (surveillance, monitoring and administration) • VoIP Telephony Planning • Third-party Softswitch Integration • EMS / NMS integration • Performance Management and MonitoringTransforming Technology in Solutions 14 © 2006 Sky Com Inc., All rights reserved.
  15. 15. Program ManagementVoIP Deployment Services Administration & Acceptance Services In addition to assisting System Integrators with deployment service. SkyCom Global Services also provides support for: • Contract Administration • Subcontractor Management • Service Level Agreement (SLA) monitoring, reporting, and issue resolution • Service Performance ReportingTransforming Technology in Solutions 15 © 2006 Sky Com Inc., All rights reserved.
  16. 16. SkyCom Summary • SkyCom is a go to partner for Multi-Platform Service Providers • SkyCom offers converged communication solutions – Voice, Video, and Data • Multi-vendor Legacy Experience • Customer focused company with experienced staff • Custom approach to customer operations • National Engineering and Support Teams • Network Operations Center providing comprehensive day 2 support and on going maintenance • Bridging the gap with legacy telecommunications systems expertise – Avaya, Nortel, Cisco, Microsoft, etc….Transforming Technology in Solutions 16 © 2006 Sky Com Inc., All rights reserved.
  17. 17. Contact Information • Please Contact – William G. Bouie, President – SkyCom – 2494 Freetown Drive, Reston, VA 20191 – 703-795-4411 – Email: bill.bouie@skycomglobal.comTransforming Technology in Solutions 17 © 2006 Sky Com Inc., All rights reserved.