2011 May 9 TCS Best Practices Overview

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Using Best Practices to solve problems, free up IT resources, and reduce IT costs.

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2011 May 9 TCS Best Practices Overview

  1. 1. Using Best Practices to Solve Problems, Free up Resources, and Reduce IT Costs May 9, 2011 Randy James Managing Director Randy.James@TheConsultantsSource.com 312-835-4742 © Source, LLC – Unauthorized Distribution or Use is Prohibited© 2011 by The Consultants2009 IT Performance Experts Inc. All rights reserved. Page 1
  2. 2. About TCS and the Best Practices ReviewTCS was founded in 2008We are former CIO’s and consultants with over 60 years of experienceWe have directly experienced the effects of infrastructure – good and bad!Many new IT leaders come from software development or the business – many havelimited infrastructure experienceWe have observed the declining use of “mainframe style” tuning skills and operationsdiscipline – especially for PC/Web/Open Systems based applicationsWe see increased reliance on processes to “manage” problems vs. identify andpermanently solve the root causeWe have “bottled” our knowledge and techniques to unlock the HUGE potential fromexisting IT assets (hardware, software, and people) Our Mission: Help the CIO improve the use and value of technology to the organization. Through our products and services, we share our experience, and provide unbiased, comprehensive, objective tools to identify the sources and root causes of technology issues, and provide detailed techniques and unbiased recommendations to permanently solve 100’s of technology problems. © 2011 by The Consultants Source, LLC – Unauthorized Distribution or Use is Prohibited
  3. 3. Identify the Issues; Assess the Impact Qualitative Indicators Quantitative Indicators• “Our ERP systems aren’t working - I’ll have • “Our cost per desktop is 20% higher than to call you back…” our peers”• “I’m sorry – SAP is really slow today...” • “IT Help Desk FTE is 25% higher than our• “Our EMR system can’t handle the volume” peers”• “We’re using an older version – we can’t do • “Our web site can’t handle more than that yet” 100 users ” Symptoms of IT Business Impact Financial Impact/Costs Issues • IT Staff is consumed • Revenue • Fines with operations and • User Productivity • Negative publicity firefighting • Service levels • Staffing costs • New IT Investments • Customer Satisfaction • Overtime do not show • No resources for new • Staff turnover, promised results projects recruiting and • Recurring, • Business capacity training costs unsolvable problems • Order cycle times • Expedited orders • Lost data • Quality • Poor ROI on current • Time to think and plan IT assets • Regulatory risk • IT OPEX costs • IT CAPEX costs © 2011 by The Consultants Source, LLC – Unauthorized Distribution or Use is Prohibited
  4. 4. Identify the Root Causes of Risk, Reliability, Utilization, Performance, and TCO/ROI Issues Software versions and Old firmware updates; licensing Availability Default parameters Default parameters Staff skills, training, and Incorrect parameters Incorrect parameters experience Under configured Configuration Mistakes, errorsHardware Architecture & design Software Staffing Architecture Use of obsolete Bandwidth Database design knowledge I/O capacity Database queries Processes Latency Maintenance Job Scheduling High demand Troubleshooting Dev and test platforms Low utilization Project Management Data Protection Poor Maintenance Change Management Compatibility of Service Management, Equipment Age software and tools Documentation Power, cooling, security Drivers/Patches Monitoring Data protection Security/Anti-virus Many IT organizations have their staff 100% focused on daily operations. The TCS Best Practices Review identifies the root causes of 100’s of issues, and provides the Best Practices and actionable solutions to permanently solve bottlenecks and recurring problems. The result? IT resources can be re-deployed for new initiatives! © Source, LLC – Unauthorized Distribution or Use is Prohibited © 2011 by The Consultants2009 IT Performance Experts Inc. All rights reserved. Page 2
  5. 5. Best Practices Make a Difference! Results of using Best Practices at a Life Insurance Company Metric Before After Annual ValueWork Environment • Frequent downtime • No limits on user • Organic, profitable growth • Poor application productivity • No changes to products or performance • High employee morale commissions • Frustrated users, • Industry leading customer • Forward looking agents, and service policyholders • Technology is strategic • Technology is limiting • Proactive/fun everything • Reactive/No funSales $67M $512M $445M increaseEmployees (FTE) 676 454 $13.3M reduction (60K each)Operating Expenses $95M $76M $19M reductionEmployee Turnover 67% annually 12% annually $5M; 55% reduction; higher quality data and serviceBacklog of transactions 6 months none Reduce regulatory risk; eliminate duplicate work; improved customer serviceAvg Minutes/Trans 2.82 1.92 32% improvementMarketing Staff FTE 104 25 75% reductionIT budget $16M $13M $3M reductionIT Staff FTE 49 35 29% reduction% of IT time on new 0% 80% Development of automatedprojects and self service capabilities © 2011 by The Consultants Source, LLC – Unauthorized Distribution or Use is Prohibited
  6. 6. The TCS Best Practices ReviewFor IT Leaders: • A comprehensive, objective baseline of the current Infrastructure and practices in use • Identify sources and impact of infrastructure problems, and symptoms across 12 dimensions • Compare the current state against proven Best Practices and Peer results • Identify and prioritize the topics to improve, according to your unique needsFor IT Staff: • A detailed, actionable plan with specific recommendations to permanently solve the root causes of 100’s of IT problems © Source, LLC – Unauthorized Distribution or Use is Prohibited © 2011 by The Consultants2009 IT Performance Experts Inc. All rights reserved. Page 2
  7. 7. Review Content Environment (Application, Location, etc.) 15 Subjects Cloud Computing Readiness Categories Cost Containment  Documentation Data Center 2200+ Topics  Staffing Networks  HW Configuration  Symptoms Desktops and Printing  SW Configuration  Current state IT Governance  Parameters/Tuning  Topic Importance iSeries Servers  Tools  Suggestions on where Microsoft Servers  Utilization to find supporting data Web Servers  Reliability  Relative importance to Unix Servers  Data Center other topics Compliance and Equipment  Current Impact Security  Security  Best Practice of the Storage  Operations topic Telephony  Maintenance  Specific Database Software Licensing recommendations to improve results Subjects can be selected for each Review © 2011 by The Consultants Source, LLC – Unauthorized Distribution or Use is Prohibited
  8. 8. Example Best Practices Topics Topic Poor Practice Average Practice Best Practice Importance OpportunityIIS Defaults used Some changes to All related settings Affects the capacity of May increase # of usersMetabase defaults modified and tested a single web server, per server by 10Xsettings prior to eliminate timeouts and implementation provide faster response.Operating 15GB 50GB 500GB Affects available disk Significant reduction inSystem space for system and server outages and ITPartition user files.; a key to staff efforts to purgeSize system reliability. and restart servers.Use of Not used Configured as Configured as Affects available Can increase I/OMulti-Path Active/Passive Active/Active bandwidth and write throughput by 100%+.I/O (MPIO) performance for Provides some fault multiple disk channels. tolerance.Fiber No tuning Frame size Frame size , Affects CPU use, I/O May increase I/OChannel performed modified interrupt coalesce rates and data throughput by 100%HBA tuning settings, and max throughput. May outstanding increase throughput by requests modified 100%.RAID levels None - JBOD Raid 5 or 6 Raid10 Affects read and write May increase writefor performance; and fault performance by 100%databases tolerance or moreUse of a None Some servers use All servers, Affects data quality of Eliminates issues withcommon a common time desktops, etc. use programs and time base services (DBtime service time.windows.com databases that use journal files, backups,service date/time fields and etc.) filenames.Use of Print Not used Most printers – All printers; servers Affects server CPU May reduce WANServers server in data are local to printers loads and can reduce bandwidth needs by center network bandwidth 75% use. © 2011 by The Consultants Source, LLC – Unauthorized Distribution or Use is Prohibited 17
  9. 9. Review Process1. Structured, non-invasive Interview 2. Identify Issues and sources of problems Subject Category Topic and Sub-topic Common Symptoms of Issues Current Practice Desktops Citrix/Term Citrix and Remote Desktop - High resource usage; poor No changes have been made Standard Servers/VDI local drive mapping onto Citrix performance; poor user from default settings and Terminal servers - productivity Desktops Cost Metrics IT Cost Metrics - Total Annual No data to assess current state No calculation available Standard Cost Per Desktop - and evaluate options and Desktops Disks/Storage Average disk busy % for System performance and 100% typical Standard Drive/volume C - reliability issues Desktops Ethernet NICS NIC speed Slow performance 10 Mb Standard Desktops Ethernet NICS NIC send and receive buffers - Slow performance No changes have been made Standard from default settings Desktops Operations Alerts to IT staff and Slow performance; no historical No use of alerts Standard management when utilization is data for troubleshooting beyond defined thresholds - Desktops Applications Large email boxes and/or Poor performance and Many PC e-mail folders are Standard shared email boxes - reliability; limits of sharing data; larger than 1.5GB, and/or no 4. Prioritize topics by impact and3. Identify impact of the current practices business needs; identify detailed solutions and recommend sequencing © 2011 by The Consultants Source, LLC – Unauthorized Distribution or Use is Prohibited
  10. 10. A Structured Interview to Collect Data© 2011 by The Consultants Source, LLC – Unauthorized Distribution or Use is Prohibited
  11. 11. Specific, Actionable Information© 2011 by The Consultants Source, LLC – Unauthorized Distribution or Use is Prohibited
  12. 12. The TCS Best Practices ReviewCIO Need How TCS HelpsComprehensive 16 subjects, over 2200 available topics. We are former CIO’s with over 60review years of technology and business experience.Objective The review is industry, vendor and technology neutral. TCS does not recommend, sell or represent ANY product or service.Proven Content We have direct experience with EVERY topic; use of each topic’s Best Practice has proven to have significant, positive impact.Specific Includes descriptions of the importance of each topic, where to find supporting evidence, examples for each topic – illustrating poor practices to best practices, and specific recommendations.Actionable Color- and numeric coded reports prioritize and recommend what topics to tackle, starting with highest impact. Many topics can be improved by your IT staff.Repeatable The structured interview process and comprehensive content ensures that all topics are consistently addressed. Results can be directly compared against peers, different environments, locations, or timeframes. Some clients perform annual reviews, or use the process for M&A deals. Our mission: Help the CIO improve the use and value of IT to the business © Source, LLC – Unauthorized Distribution or Use is Prohibited © 2011 by The Consultants2009 IT Performance Experts Inc. All rights reserved. Page 2
  13. 13. The TCS Best Practices ReviewCIO Need How TCS HelpsMinimal impact on IT Only 1-2 staff members are needed for 2-3 hours for each subject. A typicalstaff review requires less than 1 week to complete.Fast Detailed reports are available within 5 days of the interview, improvement activities can begin immediately following the delivery of reports.Help to permanently The review identifies many of the root causes of recurring issues, andsolve recurring issues communicates the recommended Best Practices/solutions to permanently solve the problem.Maximize the value in Is designed to identify opportunities to improve reliability, utilization,the existing IT assets performance, and ROI of existing hardware, software, and IT staff.we ownCustomizable to my You select the subjects to be covered, and the depth of each subject.needsNon-invasive No software is installed. No devices are connected to your network. No data extracts are required.Cost effective Fixed price per assessment + travel expensesConfidential and no The reports are delivered directly to the CIO.pressure Our mission: Help the CIO improve the use and value of IT to the business © Source, LLC – Unauthorized Distribution or Use is Prohibited © 2011 by The Consultants2009 IT Performance Experts Inc. All rights reserved. Page 2
  14. 14. Example Client References American Italian Pasta Corp., a division of RALCORPIndustry Food (Pasta) ManufacturingCompany Size $628M Revenue, 675 employees, 13+ locations; WorldwideEnvironment IBM iSeries, Microsoft Servers, Microsoft Desktops, Cisco, VOIPClient Contact(s) CIO, Director of IT, lead IT staffKey Benefits Assess current health, input for budgeting, prioritization, implementing best practices to optimize infrastructureIndustry Non Government Organization (NGO), Community ServicesCompany Size $75M Revenue, 700 employees, 8 locations in the Chicago metro areaEnvironment Microsoft Servers, Microsoft Desktops, CiscoClient Contact(s) CIO, Directors of IT, lead IT staffKey Benefits Assess current health, identify urgent actions, input for budgeting, prioritization, extend life of IT assetsIndustry Healthcare; Hospital and ClinicsCompany Size $233M Revenue, 1518, employees, 13 locations in the Chicago metro areaEnvironment IBM iSeries, Microsoft Servers, Microsoft Desktops, Lucent PBX, Cisco; some systems remotely managed by CernerClient Contact(s) CIO, Director of IT, lead IT staffKey Benefits Assess current health, identify urgent actions, input for budgeting, prioritization, implementing best practices to reduce IT costs © 2011 by The Consultants Source, LLC – Unauthorized Distribution or Use is Prohibited
  15. 15. Sample Reports© 2011 by The Consultants Source, LLC – Unauthorized Distribution or Use is Prohibited
  16. 16. TCS Infrastructure and Cloud Computing Readiness Best Practices Review – V3.0 Reports What’s New in Version 3.0New Web based survey platformNew Content • A 4th level of content – “sub topics” • Peer Action Score database with averages for each Subject, Category and Topic • Common Symptoms for each issue • Separate topic recommendations by Action Score • 10 Impact Action Scores: assess each topic by it’s impact on: Reliability, utilization, capacity, performance, user productivity, Financials, IT staffing levels, Risk, IT service levels, Customer Impact • 5 Implementation Priorities: sort selected implementation topics by: Time to implement, cost to implement, IT staff effort, risk, and complexity • Links by topic to iTHC financial statistics (planned for V3.1) • Links to Technology Business Management Chart of Accounts (planned for V3.1) New Subjects (now 15 total subjects and 2200+ topics): • IT Leadership and Governance • Compliance and Security (ISO 27001 checklist) • Unix and Linux ServersEnhanced Reports: • Action Roadmap – now includes Peer comparisons and recommendations • Current State – now includes Common Symptoms for each topic © 2011 by The Consultants Source, LLC
  17. 17. TCS Best Practices Review Peer Averages by Subject and Category (sales tool) Not Worst Poor Average Good Best Subject Known Practice Practice Practice Practice Practice Total Cloud Computing 3% 44% 9% 28% 3% 12% 100% Data Center 25% 18% 6% 22% 5% 23% 100% Database 20% 26% 7% 11% 9% 27% 100% Desktops 10% 35% 8% 20% 4% 23% 100% iSeries Servers 15% 33% 4% 22% 7% 19% 100% IT Cost Containment 15% 40% 4% 27% 10% 5% 100%Subjects IT Leadership and Governance 0% 18% 0% 30% 0% 52% 100% MS Servers 12% 16% 10% 22% 9% 31% 100% Networks 11% 23% 3% 21% 10% 32% 100% Software Licensing 13% 33% 3% 35% 0% 17% 100% Storage 13% 22% 9% 19% 9% 29% 100% Telephony 14% 24% 6% 16% 6% 34% 100% Unix and Linux Servers 18% 10% 7% 16% 12% 37% 100% Web Servers 6% 63% 4% 13% 3% 11% 100% Average Across All Subjects 13% 27% 7% 21% 7% 25% 100% MS Servers 12% 16% 10% 22% 9% 31% 100% Anti Virus Protection 28% 7% 0% 0% 0% 66% 100% Cost Metrics 0% 50% 0% 0% 0% 50% 100% Error Logging 33% 67% 0% 0% 0% 0% 100%Subject/Category Ethernet NICS 13% 33% 6% 0% 9% 39% 100% External Dependencies 67% 0% 0% 33% 0% 0% 100% General/Info 5% 15% 10% 48% 0% 23% 100% Hardware 6% 13% 18% 21% 17% 24% 100% Key Registry Parameters 17% 42% 3% 15% 6% 17% 100% Operations 6% 24% 9% 30% 3% 27% 100% OS 13% 25% 7% 23% 5% 28% 100% Reliability (average per server) 0% 0% 13% 38% 0% 50% 100% Staffing 0% 0% 23% 41% 5% 32% 100% Storage 15% 9% 9% 23% 15% 28% 100% Virtualization 25% 25% 0% 0% 0% 50% 100% © 2011 by The Consultants Source, LLC – Unauthorized Distribution or Use is Prohibited
  18. 18. Best Practices Review Client Reports for IT Leaders - Summary of Current State Not Not Needs Best Grand Subject Known Optimized Improvement Average Good Practice Total Cloud Computing 5 14 2 54 4 25 104 Data Center 2 50 7 31 7 42 139 Desktops 9 30 18 21 5 22 105 IT Cost Containment 1 9 4 38 13 2 67 MS Servers 20 36 11 20 11 23 121 Software Licensing 1 7 1 9 2 20 Storage 15 23 8 19 6 27 98 Unix and Linux Servers 4 12 9 20 15 46 106 Web Servers 1 5 1 9 1 11 28 Grand Total 58 186 61 221 62 200 788 Not Not Needs Best Grand Subject Known Optimized Improvement Average Good Practice Total Cloud Computing 5% 13% 2% 52% 4% 24% 100% Data Center 1% 36% 5% 22% 5% 30% 100% Desktops 9% 29% 17% 20% 5% 21% 100% IT Cost Containment 1% 13% 6% 57% 19% 3% 100% MS Servers 17% 30% 9% 17% 9% 19% 100% Software Licensing 5% 35% 5% 45% 0% 10% 100% Storage 15% 23% 8% 19% 6% 28% 100% Unix and Linux Servers 4% 11% 8% 19% 14% 43% 100% Web Servers 4% 18% 4% 32% 4% 39% 100% Grand Total 7% 24% 8% 28% 8% 25% 100%67% of Topics are Not Known, Not Optimized, Need Improvement, or Average 33% of Topics are Good or Best Practice © 2011 by The Consultants Source, LLC – Unauthorized Distribution or Use is Prohibited
  19. 19. Best Practices Review Reports for IT Leaders Details of Current State – Action Scores™, Sources of Problems, Symptoms, and Current PracticesTopicActionScore Subject Category Topic and Sub-topic Common Symptoms of Issues Current Practice 80 Desktops Disks/Sto Data Backup Policy - Lost data No defined data backup policy. 80 Desktops Disks/Sto Defragmenting PC Storage - Slow performance; may limit No defragmentation of local 80 Desktops Ethernet NIC power management Network reliability; lost data No changes have been made 80 Desktops Ethernet TCP/IP Tuned - Selective Poor performance; applications No TCP/IP tuning performed 80 Desktops Operatin Operating System in use - Compatibility issues; available In use by 1 - 19% of users 80 Desktops Operatio Alerts to IT staff and Slow performance; no historical No use of alerts 80 Desktops Operatio PC Disaster Recovery Plan - Rebuilding a single machine is a No recovery plan for desktop 80 Desktops Printers - Engineered printer Slow printing; poor reliability; Use of basic printer 80 Desktops Printers - Printer Firmware levels - Printing may crash; inconsistent Not updated since acquisition 80 Desktops Printers - Use of Print Servers - Printing may be slow; other Print servers are not used. 80 Desktops Reliabilit Capture and review of PC No data available; no time to No capture of PC reliability data 64 Desktops Applicati Instrumentation of key Lack of data to diagnose issues No applications are 64 Desktops Applicati Large email boxes and/or Poor performance and Many PC e-mail folders are 64 Desktops Disks/Sto Drive rotation speed in RPM - System performance and 5400 rpm 64 Desktops Disks/Sto Indexing of files by OS for fast Slow performance Enabled 48 Desktops Disks/Sto eSATA and SATA disk ports - Unauthorized access to data; ESATA and SATA ports are 48 Desktops Disks/Sto USB Storage - Use of Chipset Unauthorized access to data; USB ports are available for all 48 Desktops Hardwar % of desktops and thin clients Slow systems; unreliable In use by 20 - 39% of users 48 Desktops Hardwar RAM provisioned/installed - Slow systems; unreliable 1 - 2GB of RAM 48 Desktops Hardwar Spare equipment inventory - Systems are down while waiting Limited, older equipment may Action Scores™ are color coded to quickly identify the Action Scores™ identify the subjects, current state and identify improvement opportunities: categories, and individual topics that have the 0 to 29 = Green (some improvement possible) highest impact. 30 – 50 = Yellow (significant improvement possible) 51 – 100 = Red (major improvement possible) © 2011 by The Consultants Source, LLC – Unauthorized Distribution or Use is Prohibited
  20. 20. TCS Best Practices Review Reports for IT Leaders Peer Comparisons by Topic Action Scores™Subject Category Topic and Sub-topic Average Peer Organizati Organization Average Peer Organizati Organization Average Peer Organization Organization Subject Score on Vs. Peers - Category on Vs. Peers - Topic Score Topic Action vs. Peers - Subject Subjects Score Category Category Score Topic Action Action Score ScoreMS Servers Standard Anti Virus Protection Virus checking software - Status of 36 48 Worse 0 100 Worse 20 100 WorseMS Servers Standard Cost Metrics Cost Metrics - Total Annual Cost Per Server - 36 IT 48 Worse 50 50 Equal 100 100 EqualMS Servers Standard Ethernet NICS Separate NICs/networks for front end and backend/storage - 48 Worse 36 44 76 Worse 43 100 WorseMS Servers Standard Ethernet NICS TCP/IP Tuned (Selective acknowledgement, max 36 packet sizes, receive window size (and auto tuning in 2008), etc.) - 48 Worse 44 76 Worse 71 100 WorseMS Servers Standard General/Info erver Configuration and Operational Documentation - S 36 48 Worse 46 53 Worse 54 100 WorseMS Servers Standard Operations Capture of server utilization data - 36 48 Worse 43 78 Worse 50 100 WorseMS Servers Standard Operations Monitor and minimize system startup tasks - 36 48 Worse 43 78 Worse 50 100 WorseMS Servers Standard Operations Monitor the proper execution of all business critical applicationsWorse data transfers from one system to another, proper operation of EDI, fax, etc100 36 48 – the 43 78 Worse 25 gateway, Worse etc. - backups,MS Servers Standard OS Are device and print drivers current? - 36 48 Worse 43 51 Worse 64 100 WorseMS Servers Standard OS Maintenance Activities - 36 48 Worse 43 51 Worse 57 100 WorseMS Servers Standard OS Page file size and management - 36 48 Worse 43 51 Worse 36 100 WorseMS Servers Standard Storage Stripe Size of disks - 36 48 Worse 34 43 Worse 96 100 WorseMS Servers Standard Hardware % of servers 25 - 48 months old - 36 48 Worse 33 34 Worse 80 80 EqualMS Servers Standard Hardware Is firmware (like BIOS and I/O controllers) current? - 36 48 Worse 33 34 Worse 69 80 WorseMS Servers Standard Hardware Use of Out of Band Server management tools (like36 IntegratedWorse Out Adapters, etc.) - 33 HP 48 Lights 34 Worse 80 80 EqualMS Servers Standard OS Operating System in Use - Server 2008 - 36 48 Worse 43 51 Worse 80 80 EqualMS Servers Standard OS Server change monitoring - 36 48 Worse 43 51 Worse 66 80 WorseMS Servers Standard Storage Creation of 8.3 DOS file names and NTFS names -36 48 Worse 34 43 Worse 80 BetterMS Servers Standard Storage Updating the date/time of last file access - 36 48 Worse 34 43 Worse 80 BetterMS Servers Standard Storage Write caching of volumes - 36 48 Worse 34 43 Worse 80 BetterMS Servers Standard Virtualization of OS Virtualization - Use 36 48 Worse 33 34 Worse 72 80 WorseMS Servers Standard Ethernet NICS speed - NIC 36 48 Worse 44 76 Worse 36 75 WorseMS Servers Standard Hardware % of servers more than 48 months old - 36 48 Worse 33 34 Worse 75 75 EqualMS Servers Standard OS Location of Page Files - 36 48 Worse 43 51 Worse 64 75 WorseMS Servers Standard Staffing Staff Training - 36 48 Worse 0 19 Worse 61 75 WorseMS Servers Standard Storage Drive rotation speed in RPM - 36 48 Worse 34 43 Worse 46 75 WorseMS Servers Standard Hardware CPU Speed in GHz - 36 48 Worse 33 34 Worse 47 60 Worse © 2011 by The Consultants Source, LLC – Unauthorized Distribution or Use is Prohibited
  21. 21. TCS Best Practices Review Reports for IT Leaders Business Impact Action Scores™ of the Current State/PracticesOverall Topic User IT StaffAction Reliability Utilization Capacity Productivity Financial Utilization Risk IT Service Customer Score Impact Impact Impact Performance Impact Env Impact Impact Impact Impact Impact Env 1 Subject Category Topic and Sub-topic Env 1 Env 1 Env 1 Impact Env 1 1 Env 1 Env 1 Env 1 Env 1 Env 1 Use of Print Servers for 80 Desktops Premium Printing print queues - 80 80 80 0 80 80 0 80 80 80 48 Desktops Premium Printing Logging of print traffic - 80 48 48 48 48 48 48 48 48 48 Restart of printing/restart 48 Desktops Premium Printing of print queues - 64 48 48 48 48 48 48 48 48 48 Tracking of Hardware 64 Desktops Premium Reliability Failures - 64 64 64 0 64 64 64 64 64 64 48 Desktops Premium Staffing Staff Selection practices - 64 48 48 48 48 48 48 48 48 48 Anti Virus Status of Virus checking 0 Desktops Standard Protection software - 48 0 0 0 0 0 0 Anti Virus 0 Desktops Standard Protection Frequency of updates - 20 0 0 0 0 0 Anti Virus 20 Desktops Standard Protection Frequency of scans - 20 20 12 16 20 16 © 2011 by The Consultants Source, LLC – Unauthorized Distribution or Use is Prohibited
  22. 22. TCS Best Practices Review Reports for IT Leaders Action Scores™ Prioritize and Sequence the Implementation Tasks Relative Relative Relative Elapsed Relative Complexity Staff effort Relative Topic Time to Cost to to to Risk to Action Implement Implement Implement Implement ImplementScore Env 1 Subject Category Topic and Sub-topic Env 1 Env 1 Env 1 Env 1 Env 1 IT Cost Metrics - Total Annual Cost Per 80 Desktops Standard Cost Metrics Desktop - 32 32 32 32 32 Average disk busy % for Drive/volume 80 Desktops Standard Disks/Storage C- 16 32 16 16 16 Large email boxes and/or shared 64 Desktops Standard Applications email boxes - 32 40 32 32 32 60 Desktops Standard OS Page file configuration and 12 4 12 12 12 60 Desktops Standard Disks/Storage C Volume Size - 12 8 12 12 12 48 Desktops Standard Disks/Storage Drive rotation speed in RPM - 12 24 12 12 12 % of desktops and thin clients less 32 Desktops Standard Hardware than 24 months old - 16 16 16 16 16 24 Desktops Standard OS Windows 7 deployment Strategy - 8 8 24 60 8 24 Desktops Standard OS Use of DW20.exe – Dr Watson - 20 8 8 8 8 20 Desktops Standard Anti Virus Protection Frequency of scans - 4 4 32 4 4 20 Desktops Standard Disks/Storage C Free disk space as percent of drive 20 4 4 4 4 © 2011 by The Consultants Source, LLC – Unauthorized Distribution or Use is Prohibited
  23. 23. TCS Best Practices Review Reports for IT StaffAction Roadmap™ – Task Plan and Specific Recommendations © 2011 by The Consultants Source, LLC – Unauthorized Distribution or Use is Prohibited
  24. 24. TCS Best Practices Review Sample Reports Cloud Computing Readiness Options Matrix™ The Consultants Source Cloud Computing Options Matrix™ Cloud Options Other Options IaaS - Action SaaS - Software PaaS - Platform Infrastructure Category Score™ Description of Current State as a Service as a Service as a Service Private Cloud Short Term Longer term PROACTIVE Few, low impact issues with existing Move to a private Optimize existing processes, training, change Migrate existing Migrate existing Move existing cloud using applications and Examine cloud Business management, clearly articulating app (COTS or app (COTS or app (COTS or existing business options; research; Preparedness 22 requirements, etc. custom) to SaaS custom) to PaaS custom) to IaaS infrastructure processes R&D Fix/stabilize REACTIVE existing infrastructure; invest in staff and Skill and experience levels of current Migrate existing Move existing training. Consider Client IT Staff IT staff/support needs some app (COTS or app (COTS or use of external Replace existing Preparedness 35 improvement custom) to SaaS custom) to IaaS resources infrastructure PROACTIVE Identification and quantification of Identify costs of Measure and components of current costs and Proceed with Proceed with Proceed with Proceed with performing monitor costs asCloud Cost Model expected cloud related costs is decision and/or decision and/or decision and/or decision and/or upgrades of the projects Components 25 complete selection selection selection selection current systems progress Invest staff time and effort to compete the REACTIVE research to Identification of key vendor services, identify available pricing, financial stability, customer providers and Cloud Services satisfaction and support, billing compare the Provider (CSP) policies, etc. needs significant products andVendor Research 78 improvement services. REACTIVE Implement new Fix/stabilize apps as SaaS to existing Current minimize Move existing infrastructure; Technology Current infrastructure needs some infrastructure app (COTS or consider use of Replace existing Infrastructure 47 improvement impact custom) to IaaS external resources infrastructure REACTIVE Implement a Migrate existing Convert and/or Move existing private cloud to Increase capacity Replace existing Peak Capacity app (COTS or rewrite custom app (COTS or provide needed of existing infrastructure to Requirements 80 High peak volume requirements custom) to SaaS app to PaaS custom) to IaaS peak capacity infrastructure add capacity © 2011 by The Consultants Source, LLC – Unauthorized Distribution or Use is Prohibited
  25. 25. Financial Benchmarking Content Subjects Example Categories Example Statistics• Desktops • Total Costs Total Total Hardware Cost Software Cost• Servers • Cost Per user Total Total Staffing Cost Transmission Cost• Network • Costs per device Total Total Facilities Cost Outsourcing Cost• Mid-Range • Salary Costs Cost Per User• Mainframe • Staffing Counts – in-house Hardware Cost Per User• Telephony • Comparable Staffing Counts Software Cost Per User Staffing Cost Per User• Wireline (circuits) including outsourced functions Transmission Cost Per User Facilities Cost Per User• Wireless • Users per staff Sourcing Cost Per User• Help Desk • Employee vs Contractors Average Cost Per Staff• Application Development Average Average Cost Cost Per Per Management Staff Desktop Support Staff• Application Support Average Average Cost Cost Per Per Training Staff Plan & Process Staff Average Cost Per Administration Staff Average Cost Per LAN Support Staff Average Cost Per Server Support Staff Average Cost Per DB Admin Staff Total Management Staff Count Total Desktop Support Staff Count Total Training Staff Count Over 1200 statistics are available Total Plan & Process Staff Count Total Administration Staff Count Total LAN Support Staff Count A database of over 3000 data points collected over 6 years Total Total Server Support Staff Count DB Admin Staff Count Total Adjusted Staffing Count Compare the client against peers of similar complexity Users Per Staff Users Per Adjusted Staff © 2010 by The Consultants Source, LLC – Unauthorized Distribution or Use is Prohibited 29
  26. 26. Financial Benchmarking Sample Reports Comparison of Total IT costs compared against Comparison of IT Cost per User compared against Peers, Industry, and Averages Peers, Industry, and AveragesComparison of Client IT costs compared against Peers, Industry, and Averages by Subject and key Metrics Comparison of Client IT complexity © 2010 by The Consultants Source, LLC – Unauthorized Distribution or Use is Prohibited 30

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