IRMA Conference, Boosting Website Visits

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IRMA Conference, Boosting Website Visits

  1. 1. The online channels: Tips and Techniques <ul><li>28 September 2010 </li></ul><ul><li>by Ramsey Mohsen </li></ul><ul><li>@ramseym </li></ul><ul><li>www.ramseymohsen.com </li></ul>
  2. 2. Today’s Objectives <ul><li>Help you understand how your efforts online can extend your brand. </li></ul><ul><li>Provide you with specific, actionable tips and techniques, to increase website visits. </li></ul>
  3. 3. Agenda <ul><li>Your website </li></ul><ul><li>Leveraging the channels: </li></ul><ul><ul><li>Email </li></ul></ul><ul><ul><li>Google Search </li></ul></ul><ul><ul><li>Facebook </li></ul></ul><ul><ul><li>YouTube </li></ul></ul><ul><ul><li>Twitter </li></ul></ul><ul><li>Commenting and Contests </li></ul><ul><li>“ 4:1 Rule” </li></ul>
  4. 4. Ramsey Mohsen, Consultant and Social Media Strategist <ul><li>Digital Evolution Practice Lead for Social Media </li></ul><ul><li>Leads/executed/advised social media engagement efforts for Hallmark, Gordmans, Ferrellgas, Midland Radio, KC United Way </li></ul><ul><li>Recognized regional and national speaker on social media </li></ul><ul><li>Prolific video blogger, one of the first life-casters on justin.tv, over 1 million views on YouTube, globally featured video on YouTube home page for over three days, covered by national and regional mainstream media for video blogging efforts </li></ul><ul><li>Named one of Kansas City’s inaugural “twenty in their twenties” emerging civic leaders in their under thirty </li></ul>
  5. 5. Digital Evolution Group, Firm Overview
  6. 6. &quot;Your website isn't a destination. Get over yourself.&quot;
  7. 7. 58% check email first. <ul><li>… people start their day by checking their email. </li></ul><ul><li>- eMarketer, July 2010 </li></ul>
  8. 8. YouTube is #2 <ul><li>YouTube is now the second most used search engine in the world. </li></ul><ul><li>- Comscore 2010 report </li></ul>
  9. 9. 500+ Million <ul><li>… active users on Facebook. </li></ul><ul><li>www.facebook.com/press </li></ul>
  10. 10. 50% log on <ul><li>Of the active users, 50% log on to Facebook every day. </li></ul><ul><li>www.facebook.com/press </li></ul>
  11. 11. One-Third <ul><li>The proportion of women who check Facebook when they first wake up – even before going to the bathroom. </li></ul><ul><li>- Oxygen Media and Lightspeed Research </li></ul>photo credit: mashable.com
  12. 12. 27 Million <ul><li>The average number of Tweets sent per day. </li></ul>
  13. 13. Your website isn’t good enough. <ul><li>It’s not a destination. </li></ul><ul><li>A website is 1 component of a larger online strategy. </li></ul><ul><li>You must have “outposts” for discovery. </li></ul><ul><li>All roads should lead back to your website(s). </li></ul>
  14. 14. Is social media the answer?
  15. 15. No. Social Media isn’t replacing anything. <ul><li>It’s 1 part of the spectrum of communication. </li></ul><ul><li>It should be “with” not “instead of”. </li></ul>
  16. 16. You need to have a digital strategy. <ul><li>The channels all support each other. </li></ul><ul><li>Email </li></ul><ul><li>Google Search </li></ul><ul><li>Facebook </li></ul><ul><li>YouTube </li></ul><ul><li>Twitter </li></ul>
  17. 17. Email <ul><li>58% of people start their day by checking their email. </li></ul><ul><li>Integrate email and social media to increase customization and relevancy. </li></ul><ul><li>No questionable ROI. </li></ul><ul><li>A/B testing, multivariate, and segmentation. </li></ul>
  18. 18. Email: Tactics <ul><li>Weekly or monthly “best of” emails. </li></ul><ul><ul><li>highlight comments and specific people </li></ul></ul><ul><li>1-click sign-up field on every page. </li></ul><ul><li>Prominent “Share with a Friend” email. </li></ul><ul><li>Send “Welcome” email 1 week after sign-up. </li></ul><ul><li>Grow your list! </li></ul><ul><ul><li>“ give to get” campaigns </li></ul></ul><ul><ul><li>Shows and conventions collect emails </li></ul></ul><ul><ul><li>Contact Us form should have “opt-in” checkbox </li></ul></ul>
  19. 19. Google Search <ul><li>PPC vs. SEO (“pay” vs. “pray”). </li></ul><ul><li>Rewrite your print headlines. </li></ul><ul><ul><li>print = short, to the point, save space </li></ul></ul><ul><ul><li>online = longer, proper nouns, first/last names, cities, state </li></ul></ul><ul><li>Inbound/outbound links. </li></ul><ul><li>META tags and page titles configured. </li></ul>
  20. 20. Google Search
  21. 21. Facebook <ul><li>Take advantage of your profile photo. </li></ul><ul><ul><li>200 x 600 px of space </li></ul></ul>
  22. 22. Facebook <ul><li>Link readers </li></ul><ul><li>to your website </li></ul><ul><li>for traffic. </li></ul><ul><li>Use bit.ly </li></ul><ul><li>links. </li></ul>
  23. 23. Facebook <ul><li>Link your related </li></ul><ul><li>Facebook pages. </li></ul>
  24. 24. Facebook <ul><li>Using the @ symbol </li></ul><ul><li>to tag people and other </li></ul><ul><li>Facebook pages. </li></ul>
  25. 25. “ Facebook Collect” for Email <ul><li>By creating strategies and tactics in which you combine email and social media, your digital efforts work together and complement each other rather than being disjointed. </li></ul>
  26. 26. YouTube <ul><li>Within the description </li></ul><ul><li>of each video on YouTube </li></ul><ul><li>place links back to </li></ul><ul><li>your website for more </li></ul><ul><li>details. </li></ul><ul><li>Use tags. </li></ul><ul><li>YouTube = </li></ul><ul><li>authoritative link-back </li></ul>
  27. 27. YouTube <ul><li>“ How to” instructional videos perform well. </li></ul><ul><li>If you feature or highlight a video on your website, provide additional information not in the video. </li></ul><ul><ul><li>“ behind the scenes” </li></ul></ul><ul><ul><li>teasers, “What’s your favorite part?” </li></ul></ul>
  28. 28. Twitter <ul><li>“ No one reads all your Tweets. Get over yourself.” </li></ul><ul><ul><li>Twitter is like gigantic gushing stream or river of many things… </li></ul></ul><ul><ul><li>Your followers will not see everything you post. The more you Tweet, your chance of being “noticed” in the huge river of Tweets increases. </li></ul></ul><ul><ul><li>@replies are the “email” of Twitter </li></ul></ul><ul><ul><li>Time of day DOES matter. </li></ul></ul>
  29. 29. Twitter <ul><li>The “fire hose” vs. niche </li></ul><ul><li>Link your author names and Twitter handles </li></ul><ul><li>Search for and use local #hashtags </li></ul>
  30. 30. Commenting <ul><li>Commenting should be on every part of your website. It’s a huge traffic driver. </li></ul><ul><li>Email alerts sent for follow-up comments to users. </li></ul>
  31. 31. Commenting <ul><li>&quot;An online community that allows commenting is a strong traffic driver, but it's also an ethical responsibility. If you write content that you want your audience to discuss, you should provide them with the tools to do just that on your website. If you do not promote open discussion, you're not properly serving your community.“ </li></ul><ul><ul><li>Whitney Mathews: Online Editor, LJWorld.com </li></ul></ul>
  32. 32. Easy Contests <ul><li>Simple and light contest(s) work. Ask Dunkin Donuts. </li></ul><ul><ul><li>Post a photo. </li></ul></ul><ul><ul><li>Just leave a comment. </li></ul></ul><ul><ul><li>Share an experience. </li></ul></ul><ul><ul><li>Pick from a list of options. </li></ul></ul>
  33. 33. Rapidly Evolving Space <ul><li>Social media is green field, moving and changing daily. </li></ul><ul><li>While good models and best practices are emerging… </li></ul><ul><li>there is no single right answer </li></ul><ul><li>for any substantive length of time. </li></ul><ul><li>Try. Learn. Refine. </li></ul>
  34. 34. The “4:1 Rule” <ul><li>It’s not about you. </li></ul><ul><li>“ If you build it, they won’t come.” </li></ul><ul><li>Follow the 4:1 Rule </li></ul><ul><li>For every ONE social object (piece of content) that is </li></ul><ul><li>about you, there needs to be FOUR social objects that are: </li></ul><ul><li>informative </li></ul><ul><li>inspirational </li></ul><ul><li>entertaining </li></ul><ul><li>engaging </li></ul><ul><li>re(markable) </li></ul><ul><li>promote others </li></ul>
  35. 35. Questions? Ramsey Mohsen www.ramseymohsen.com mohsenr@digitalev.com @ramseym

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