Align Patient Outcomes with Financial Data: a Formula for Correlating Cost an...
Microsoft dynamics crm in healthcare
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Editor's Notes
Core pillars of Microsoft Dynamics CRM for enterprises.Three key pillars built upon a foundation of analytics and performance.
Microsoft Dynamics CRM offers a flexible business management platformthat can be used to build applications far beyond CRM – we call this “xRM”
Efficient Outreach: Improve community relations with targeted campaigns that promote new services and educational offerings, and maintain ties with financial donors. Effective Case Coordination: Use customized workflows that facilitate activities between provider organizations, helping to improve patient outcomes while increasing operational efficiency and reducing costs. Flexible Case Management: Proactively manage patients with chronic illnesses and send automated communications to share information and resources, and to advise them on ways to manage their conditions.Improved Patient Satisfaction: Clinicians can establish ongoing relationships with patients, focusing on informing them of new services and preventing illness. Other routine processes can also be streamlined to eliminate redundant steps and increase patient satisfaction.
Let’s start with Care Team Collaboration
Let’s start with Care Team Collaboration
Let’s start with Care Team Collaboration
Microsoft Dynamics CRM 4.0 utilizes role based security ensuring staff only have access to data appropriate for their position Departments can be set up so that all staff in that department have the same access
Relationship roles can be created to track patient’s relationships with staff including physicians, nurses, and dieticians
TargetedOutreach Campaigns can be created to educate patients as wells asnotify patients of upcoming events Allocate Funds, Assign Resources, Track Communication Channels, Track Follow-Up Activities, Measure Effectiveness/Results The Hospital is offering a free Diabetes screening as part of their preventative medicine program
Outreach Program Planning tasks help track the progress of creating the campaign Staff will mark these tasks as complete prior to beginning the Diabetes outreach campaign
Campaign activities are distributed to complete the outreach campaign For the Diabetes campaign, patients may be contacted via email, or they may pick up flyers distributed around the facility
Campaign emails are sent to the associated outreach list Patients can also be contacted via phone, or SMS The Hospital is notifying patients of the free Diabetes screening
Custom entities can be created to track information about patients The Hospital has created a Diabetes form which tracks patients screening results, as well as a risk assessment
Case managers can assign the queue items to staff for follow up
Once eligible patients have consented for care, cases can be created to track staff interaction with the patient
Once the case is created, follow up activities are automatically generated Automated workflows can be created to assign tasks and activities to staff members or work queues The Hospital has created a Diabetes Screening queue that case managers will assign to staff members for follow up The Diabetes screening queue items are categorized based on the results of the patient screening and risk assessment
Knowledge base articles can be searched and emailed to patients
Unified Communications Integration extends Caregiver Collaboration Integration with Microsoft Office Communicator allows staff to interact with each other real time
Staff can run reports for metrics on various outreach programs Extensively Leverages the Microsoft Business Intelligence Platform Reports and be exported to and imported from Microsoft Excel