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it will help you to improve your non-verbal communication.
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  • Albert Mehrabian: As much as 93% of the emotion and meaning in a conversation is conveyed nonverbally.
    Expressions may appear unnatural when a person tries to conceal true feelings. Often these concealing behaviors will leak a true feeling.
  • Personal Space: The imaginary buffer zone around a person. Edward Hall created the four personal space distances in which communication takes place.
  • Emblems: Have a direct verbal counterpart and can take it’s place
    Example: Giving a thumbs up
    Illustrators: Complement the spoken message
    Example: pointing to an object while also speaking about its location
    Regulators: Gestures that control the flow of the conversation
    Example: Head nod
    Adaptors: Accompany and help accomplish various psychological needs
    Example: scratching, covering eyes from a hideous sight
  • Relationship, emotions, status, culture, etc.
  • Discussion Question: What kinds of preconceptions do you have about appropriate eye contact?
    Students may talk about concepts such as deception (avoiding eye contact), age relations (do you or do you not look an older person in the eye? Very cultural related), etc.
  • Albert Mehrabian: As much as 93% of the emotion and meaning in a conversation is conveyed nonverbally.
    Expressions may appear unnatural when a person tries to conceal true feelings. Often these concealing behaviors will leak a true feeling.
  • Nonverbalcommunication

    1. 1. 1
    2. 2. NATIONAL INSTITUTE OF TECHNOLOGY RAIPUR Supervised by: Presented by: Dr. Anoop Tiwari Sir Jitendra Kumar Singh(TL) Ramniwas Gupta(M1) Ram Sureman(M2) 2
    3. 3. Outline 1.What is nonverbal communication? 2.Forms of nonverbal communication. 2.1.Eye contact 2.2 Facial Expression 2.3 posture and body movement 2.4 gestures 2.5 personal space 3. Non verbal cues* 4. Significance and power of non-verbal communication 5. Guidelines for Effective Nonverbal Communication 6.References 3
    4. 4. What is nonverbal communication? Nonverbal Communication means Communication without words “Nonverbal communication is a process of communication of sending and receiving wordless messages”. 4 Video clip
    5. 5. Form of Nonverbal Communication      5 Eye Contact Facial Expressions Posture and body movements Gestures Personal Space
    6. 6. EYE CONTACT Our eyes are usually a mirror of trust and innermost feelings. Good or positive eye contact improves the effective- ness of Verbal message during oral interaction. The frequency and duration of eye contact varies from Culture to culture. 6
    7. 7. FACIAL EXPRESSION Facial expression normally show how we feel. Facial expression adds meanings and help to improve the Effectiveness of verbal message. Meaning of facial expressions are different among different culture . 7
    8. 8. GESTURES  A gesture is a visible bodily action that may express implicit meaning.  A Gesture refers to the use of fingers, hands, arms for expression. A gesture may reveal the mindset of the communicator and convey thoughts through voluntary or involuntary physical moment. 8
    9. 9. Palm Gestures 9
    10. 10. 10
    11. 11. POSTURES AND BODY MOVEMENT Appropriate posture and body moment may reflect positive personality traits such as maturity, confidence, alertness, Physical stamina and fitness. Your Posture talk about your personalities 11
    12. 12. Personal Space     12 Intimate distance Personal distance Social distance Public distance You are here
    13. 13. Example of Non-verbal cues* Non-verbal forms Non-verbal Cues What does it Suggest Eye contact Sustain eye contact Brief eye contact Avoid eye contact Trust, Admiration, Confidence Stress, nervousness Fear,shyness,lack of sincerity, Facial expression Raising eyebrows Lowering eyebrows Wide open eyes Open mouth Surprise, curious Acceptance, submission Surprise, astonishment Shock Gestures Frowning Anger ,Displeasure Posture and Body Movement Leaning towards a speaker Pulling away/Leaning Back Interest Fear, disgust, anger, Distrust 13
    14. 14. The Significance of Nonverbal Communication  It conveys meaning –  It reflects the unspoken – 14 Anywhere from 65-93% of the meaning of a message lies in the nonverbal aspect Nonverbal behaviors can “leak” true feelings
    15. 15. Guidelines for Effective Nonverbal Communication      15 You cannot read people “like a book” Consider your nonverbal messages Recognize the impact status and power have Observe nonverbal messages in clusters Be cautious when generalizing the meaning of nonverbal cues
    16. 16. Questions: (1) Which one is non-verbal communication? a) Message with word b) Wordless message (2) What is weightage of non-verbal communication a) 63% b) 37% a) innermost b) Outermost (3) Our eyes are usually a mirror of -----------feelings. (4) Which figure show dominant palm position. 16
    17. 17. (5) What does this video show? clip a) Normal state b) Hyper state 17
    18. 18. ANSWER: (1)-b (2)- a (3)- a (4)- 2 (5)-b 18
    19. 19. References  Rizvi, M Ashraf, Effective Technical Communication, Mc Graw Hill.    19
    20. 20. Action speaks louder then words ! Thank you 20