Communication is not an easyword or process to define, nor it isan easy skill to master. However, itis an integral part of everyendeavor. Each functional area ofan organization depends oncommunication.
Effective communicationtechniques are essential in everyjob. Managing, supervising,training, teaching, negotiating,selling and coaching are criticallyinfluenced by communication.
Communication skills mustconstantly be sharpened if weexpect to achieve success,because communication is thebridge of understanding that joinsmembers of all departments at alllevels in all organization..
Motivating Employees with Effective CommunicationIn every organization, supervisorsrequire the essential effectivecommunication skills and internalconfidence to motivate employees -directing them to accomplish individualtasks and company goals. That issupervision and a supervisor essential.
What is Communication? The word communication originates from theLatin word "cum" which means "with" and it iscombined with the word "unus" which means"one". The combination of these two words resultsin the word "communio" which is translated as"communion" in the English language.Communion can be defined as togetherness andthe verb "communicare" has been derived whichmeans sharing something with someone and thisword became "communicatio" which is betterknown as communication.
Communication is a dynamic process that concerns itself with the following elements:1. Conveying understanding2. Seeking understanding3. Passing information with people4. Providing feedback
Types of Communication1. Verbal, written, and electronic communication;2. Verbal and non-verbal communication;3. Formal and informal communication;4. Intrapersonal communication or communication within oneself;5. Interpersonal communication or communication between two persons;6. Small-group communication;7. Mass- communication.
Methods of Communicational Organization• Memos • Quality circles• Letters • Company handbooks• Telephone calls • Employee newsletter• Face-to-face contact • Exit interviews• Meetings • Attitude surveys• Conferences • Counseling sessions• Training Sessions • Evaluation meetings• Orientation programs • Grievance procedures• Annual reports • PA announcements• Bulletin boards • Company reports• Suggestion box • Teleconferencing• Union contracts • Electronic mail
Regardless of form, class,categories or method, the intent of communication is to convey anidea. By definition, communication is the transfer of an idea, betweensender and receiver, that results in in a common understanding.
Purpose of Communication1. Communication in the personal lives of individuals consisting of expressing of feelings, opinions, thoughts, attitude, behavior, emotions, desires, ambitions, and wants.2. Interpersonal communication to know one another, to become friends, to discuss problems, to exchange thoughts (ideas), to make plans, to get and give help, to mutually help each other change attitudes and behavior.
Purpose of Communication3. Workplace communication is necessary for getting along with each other atwork, create synergy with co-workers, giveand receive instructions, and to overcome differences, tensions, and conflicts.4. Societal communication is necessary to unite the people, overcome societal problems, create societal progress, and produce welfare for everyone.
Communication and the Supervisory process Supervisory success depends onthe effective, efficient practice of the supervisor functions. Supervisor must be adept at and knowledgeable in at least five functions:
Supervisory Communication Linkage Process. PlanningSUPERVISOR C O Organizing M M U N Staffing I C Work Flow Objectives A T Directing I O N Controlling
∗ The initial function of the supervisoryprocess involves the development of an effective plan, which serves as a guideline in achieving work flow objectives. If plans are not properly communicated, the sequence of supervisory process is seriously jeopardized. Consequently , the supervisor will unable to adequately organize, staff, direct and control. However, when open lines of effectivecommunication exist , the functions are “linked” in sequence and action.
The communication process increase the chances for organizational success by linking the supervisory functions toward achievement of goals. Is your supervisor an effective communicator?
Transmission phaseInitial Idea Idea received pictu tions, e Inte s, sym . , ac res, etc. tions, ac u rpre re sym of pict D tatio ols, e bols C Use n of c b tc o o Conversion d Reconversion d i s, ge n of bers tures, i Use ures, n num . , etc gest , etc. word pretatio n of w s g bers g ords r Inte num Sender Receiver Meeting of the Minds Feedback phase
Effective communication has become theideal of all people who attempt to communicatewith each other. Communication will becomeeffective when the following three conditionshave been met: 1. The message is received and understood precisely as meant by the sender; 2. The message has been approved by the receiver and followed-up by actions desired by the sender; 3. There are no obstacles to do whatever has to be done to follow-up on the message sent.
The best way to improve communicationOpen door policy, create a safe, healthyenvironment through an open door policy.Encourage your employees to share ideas,opinions, recommendations etc. By doing thisyou are also empowering them as you areincluding them, listening to them and makingthem feel valued. An important note during theapplication of the open door-policy is to do itethically and in compliance with policies andprocedures. Open door strategies sometimes