The Steve Jobs Way I Leadership

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“We’re here to put a dent in the universe,” said Steve Jobs, co-founder of Apple Computer and then chairman and CEO of Apple Inc. Today, all personal computers incorporate a version of the mouse-driven graphical user interface that Jobs perfected and popularized. The guiding spirit behind the Macintosh computer, iPod, iPad, iPhone and iTunes, Jobs is an American corporate legend. Few people worked more closely with him than Jay Elliot, a former senior vice president at Apple. In this business biography, written before Jobs died, Elliot and co-author William L. Simon detail
Jobs’s corporate achievements, his attention to product detail and his visionary leadership. Their revealing profile to those compelled by or curious about the genius of Jobs.

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The Steve Jobs Way I Leadership

  1. 1. Some Impressionistic takes from the book Jay Elliot’s & William L.Simon “The Steve Jobs Way i leadership for a new generation” by Ramki ramaddster@gmail.com
  2. 2. Steve Jobs is as much an icon of the information age as the iMacs, iPods, iPads and iPhones that Apple has been launching ever so frequently in recent years. He is also a controversial entrepreneur. — Business magazine Fortune once said he is considered one of Silicon Valley’s ‘leading egomaniacs’ — and both authorized and unauthorized biographies of the Buddhist business magnate and inventor are aplenty. Jay Elliot, author of The Steve Jobs Way: iLeadership for a new generation, is perhaps one of the closest associates of the founder and CEO of one of the most outstanding companies in history to have written a book on him. Mr. Elliot, who worked with Mr. Jobs as senior vice-president of Apple, leverages his ‘deep insider perspective’ of his boss’s ‘singular iLeadership style', encompassing four major principles: product, talent, organization and marketing The book is full of interesting anecdotes relating to Mr Jobs, his interactions with his colleagues, the big fights he had with some top executives, including John Sculley, the former PepsiCo president, who replaced him as the CEO following a painful power struggle in the mid- 1980s. But the ‘Sculley era’ saw the decline of Apple, leading one international magazine to label Mr Sculley as “the 14th worst American CEO of all time”. Happy Reading Prelude
  3. 3. Learning’s from the book  Why Steve Jobs is in a class by himself.  How Steve Jobs runs an organization that brings such convenience, timesaving and pleasure to so many people around the world.  How Steve Jobs’ unique leadership style has forever changed our everyday lives and the world around us.  How to shift your paradigm and get your organization to shift with you
  4. 4. Jay Elliot  One of the close associate of Steve jobs  Worked as Senior VP of Apple iLeadership  4 Major Principles : Product, Talent, Organization & Marketing First Meeting  ‘Hippie looking ‘ , twenties in Jeans & sneakers  Fire eater, busting with energy and lighting up at the idea The Book  Is full of experiences, mind boggling situations, big fights ,power struggles and iLeadership The Steve Jobs way- ILeadership for a new generation
  5. 5.  The idea fell from a tree, literally.  Steve Jobs had returned from visiting a commune-like place in Oregon located in an apple orchard. Apple co-founder and Jobs’ pal, Steve Wozniak, picked him up from the airport.  On the drive home, Jobs simply said, “I came up with a name for our company— Apple.” Wozniak said they could have tried to come up with more technical sounding names but their vision was to make computers approachable.  Apple fit perfectly
  6. 6. Innovation distinguishes between a Leader & a follower It was called a “graphical user interface.” In that moment, Jobs knew that this technology would allow him to fulfill his vision of putting a computer in the hands of everyday people. Jobs later said that Xerox could have “dominated” the computer industry but instead its ‘vision’ was limited to building another copier. Two people can see the same thing but perceive it differently based on their vision.
  7. 7. 1 Product Czar
  8. 8. Passion for Product Driving force for iPhone development  Steve Jobs is the World’s greatest consumer  He breathed his life into “ Macintosh” – as computer for rest of us .  Stirred the iTunes store & the iPod into being out of his love for music & desire to take the music everywhere with him.  Loved the convenience of the cell , but hated the heavy, clumsy, ugly and hard to use phones in the market.  That dissatisfaction led to his giving himself & the rest of the iPhone.
  9. 9. Passion for Product  Steve Jobs survives, thrives and changes society by following his own passions  I could be doing a lot of other things with my life  But Macintosh is going to change the world  I have chosen people for the team who believe it.  His passion goes through the entire organization – receptionist to engineers to the board of directors  Employees of any company do not feel this passion as passed on from the leaders , then the leaders needs to be asking “ Why not” ?
  10. 10. From drawing board to delivery  As his own product czar, Steve wore a dazzling number of hats in the Macintosh team.  Starting with product conceiver-in-chief.  From the drawing board to delivery, he inhabited the product, living every detail of what it would experience as if it were a living, breathing organism.  He knew he had to be surrounded by people as invested in achieving excellence in the products as he himself was.  His passion is one of the great underlying secrets of Steve’s success. He is exacting, demanding and, yes, at times, inconsiderate. It’s all a reflection of the fiery passion that drives him.
  11. 11. Success is in details  Steve Jobs had his best engineers working on the top-secret project to develop the iPhone  He had to wage a battle. Trying to create a cell phone product was a monumental effort for a company with no background in the field.  One of his big reasons for taking on this unlikely challenge was that every cell phone he had ever seen was, in his view, far too complicated to use  A perfect challenge for a man so dedicated to detail and to its companion quality, simplicity.  Steve had decided early on that the cell phone being developed at Apple would have only a single button.
  12. 12. Success is in details  His engineers kept telling him over and over in their once-or- twice-a-week review meetings that it was not possible for a cell phone to have only one button.  You could not turn it on and off, control the volume, switch between functions, go to the Internet and use all the other features the phone was to have, if you had only a single control button.  Steve was deaf to their complaints. He kept demanding, in effect, “The phone will have only one button. Figure it out.”  Though he has, through the years, been an incredible solver of problems and originator of clever ideas on all the products developed under him.
  13. 13. Success is in details  Steve didn’t know how the phone could be designed so it would need only one button. But as the ultimate consumer, he knew that’s what he wanted. He kept sending the engineers back with the demand that they figure out the necessary solutions.  You know the end of the story: The original iPhone had only one control button
  14. 14. Success is in details  Creativity & innovation;  More work, More detail-oriented planning  Learning from mistakes.  Details matter, it’s worth waiting to get it right, but there are times when you have to weigh the benefit of getting it right the cost of being late to market.
  15. 15. Holistic Product development  Today, most products of any complexity — as well as a lot of very simple ones — include components or ingredients not created on-site but purchased elsewhere, from some other company.  It’s why the rim at the top of the can of Gillette shaving cream always turns rusty: Gillette makes the shaving cream but buys the cans from a supplier — a nameless manufacturing company that doesn’t have to take any flak from Gillette customers.  And one wonders whether Gillette’s top managers aren’t using their own product; if they were, wouldn’t they have corrected the problem a long time ago?
  16. 16. Product Czar  Passion for the Idea, Product & Perfection  If you are not passionate from the start you will never stick it out  Creativity, Innovation and more detail oriented planning  Details matter, it’s worth waiting to get it right.  But there are times when you have to weigh the benefit of getting it right & the cost of being late to market Passion is everything. Innovation—which simply means—new ways of doing things that improve our lives---cannot flourish unless you are truly obsessed with making something better—be it a product, a service, a method or a career.
  17. 17. How to do find your passion? Passions are those ideas that don’t leave you alone. They are the hopes, dreams and possibilities that consume your thoughts. Follow those passions despite skeptics and naysayers who do not have the courage to follow their dreams.
  18. 18. 2 Talent Rules
  19. 19. Talent Rules  Team culture is important & key differentiator  Product focused team  Master the team building into Art form  Learning to acknowledge a bad decision & move ahead  Seek people who are interested about the project  Talent finds Talent Jobs has followed his heart his entire career and that passion, he says, has made all the difference. It’s very difficult to come up with new, creative ideas that move society forward if you are not passionate about the subject.
  20. 20. When Jobs returned to Apple in 1997 after a 12-year absence, Apple faced an uncertain future. Jobs closed his presentation that year at Macworld in Boston with an observation that set the tone for Apple’s resurgence: “I think you have to think differently to buy an Apple computer. A lot of times people think they’re crazy, but in that craziness we see genius.”
  21. 21. 3 Team Sports
  22. 22. Team Sports  Best of time & worst of times  Leadership search  Noticing signs of conflict  Public face of your product  Seek people who are interested about the project  New ideas can be soothe friction or ignite them Passion fuels the rocket, but vision points the rocket to its ultimate destination.
  23. 23. Team Sports- Maintaining Momentum  Next opportunity ; next product  Remaking of the company  Recovering from the disaster  Creating a product that reflects the principles of the creator  Maintaining the momentum in the face of failures He stayed another 18 months to “drop in” to those classes he enjoyed, like calligraphy. Calligraphy didn’t have any obvious practical application in his life but it would come back to Jobs when he created the Mac..
  24. 24. Team Sports- Evangelizing Innovation  Collaboration, Control & Inspire  Ignite the sense of doing something novel, something better and something special  Do more than you imagine, embrace the group creativity & Innovation  Think different Creativity leads to innovative ideas. Jobs believes that a broad set of experiences expands our understanding of the human experience. A broader understanding leads to breakthroughs that others may have missed. Breakthrough innovation requires creativity and creativity requires that you think differently about…the way you think.
  25. 25. “My model for business is The Beatles. They were four guys who kept each other’s kind of negative tendencies in check. They balanced each other and the total was greater than the sum of the parts. That’s how I see business: great things in business are never done by one person, they’re done by a team of people.” You can have the most innovative idea in the world, but if you can’t get people excited about it, it doesn’t matter. Steve Jobs is considered one of the greatest corporate storytellers in the world because his presentations inform, educate and entertain.
  26. 26. Steve Jobs creates new ideas precisely because he has spent a lifetime exploring new and unrelated things—seeking out diverse experiences. Jobs hired people from outside the computing profession, he studied the art of calligraphy in college, meditated in an Indian ashram, and evaluated The Four Seasons hotel chain as he developed the customer service model for the Apple Stores. Look outside your industry for inspiration.
  27. 27. 4 Becoming Cool A different view of selling
  28. 28.  Steve Jobs is master craftsman’s.  Ability to create a consistent, positive product image in the minds of his customers.  He combines stick-to-itiveness with an intuitive sense of exactly what it takes to get the public enthralled with a product.  He understands that this isn’t just a question of how well the product is designed and how smoothly it works — although these are critical factors — but of how it is perceived by the user, which, of course, is the key to product success. Becoming Cool
  29. 29. Becoming Cool  Apple as a Brand synonymous to Cool  Putting the Brand in people  Riding the Retail innovation with  Apple Online Stores  Achieving the definition of cool Your customers don’t care about your product, your company or your brand. They care about themselves, their hopes, their dreams, their ambitions. Help them fulfill their dreams and you will win them over.
  30. 30. Achieving the definition of cool  There is nothing more cool in the world of business than creating a product that millions of people immediately want, and many who don’t have are envious of those who do.  Nothing more cool than being a person who can imagine and create a product like that.  Add one more element: creating a series of these way cool products not as separate and isolated efforts but all parts of a high-level overriding concept.
  31. 31. Steve Jobs doesn’t rely on focus groups. If he had, they may never have enjoyed iPods, iTunes, the iPhone, the iPad, or Apple Stores. Jobs does not need focus groups because he understands his customers really, really well. Yes, sometimes better than they know themselves! Steve Jobs reduced complexity in the Smartphone category by eliminating the keyboard
  32. 32. Steve Jobs thinks visually about presenting ideas, products, and information.
  33. 33. Customer Experience Jobs has made the Apple Store the gold standard in customer service by introducing simple innovations any business can adopt to create deeper, more emotional connections with their customers. For example, there are no cashiers in an Apple store. There are experts, consultants, even geniuses, but no cashiers.
  34. 34. You can’t just ask customers what they want & then they try to give that to them. By that time you get it built, they’ll want something new “ On becoming Stevian
  35. 35. “Design is a funny word. Some people think design means how it looks. But of course, if you dig deeper, it’s really how it works.”
  36. 36. “As technology becomes more complex, Apple’s core strength of knowing how to make very sophisticated technology Look “Simple” is in even greater demand.”
  37. 37. “I always considered part of my job was to keep the quality level of people in the organization I work with very high ...”
  38. 38. “… That’s what I consider one of the few things I actually can contribute individually to—to really try to instill in the organization the goal of having ‘A’ players. In everything I’ve done it really pays to go after the best people in the world
  39. 39. “Many times in an [job] interview I will purposely upset someone: I’ll criticize their prior work. I’ll do my homework, find out what they worked on, and say, ‘God, that really turned out to be a bomb. That really turned out to be a bozo product. Why did you work on that?’ ...”
  40. 40. “The [innovation] system is that there is no system. That’s doesn’t mean we don’t have process. Apple is a very disciplined company, and we have great processes. But that’s not what it’s about. Process makes you more efficient.”
  41. 41. “Innovation has nothing to do with how many R&D dollars you have. When Apple came up with the Mac, IBM was spending at least 100 times more on R&D. It’s not about money. It’s about the people you have, how you’re led, and how much you get.”
  42. 42. 5 Steve Jobs Best Quotes
  43. 43. Dream Bigger Perhaps the ultimate lesson that Jobs teaches us is that innovation requires risk-taking and risk taking takes courage and a bit of craziness. See genius in your craziness. Believe in yourself and your vision and be prepared to constantly defend those beliefs. Only then will innovation be allowed to flourish and only then will you be able to lead an “insanely great” life.
  44. 44. Steve Jobs has something to teach you about your career, your business, and your brand. He thinks differently about every aspect of business – from product design to marketing to communications. Here are the 7 principles responsible for Jobs’ breakthrough success.
  45. 45. Innovation takes confidence, boldness , craziness and the discipline to tune out negative voices.
  46. 46. You can’t connect the dots looking forward; you can only connect them looking backwards. So you have to trust that the dots will somehow connect in your future. You have to trust in something; your gut, destiny, life, karma, whatever. This approach has never let me down, and it has made all the difference in my life
  47. 47. Follow your heart “Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do. If you haven’t found it yet, keep looking. Don’t settle.”
  48. 48. Make a dent in the Universe “ Being the richest man in the cemetery doesn't matter to me … going to bed at night saying we have done something wonderful .. That ‘s what matters to me”
  49. 49. Keep it Simple “That’s been one of my mantras-focus & simplicity . Simple can be harder than complex: You have to work hard to get your thinking clean to make it simple. But it’s worth it in the end because once you get there, you can move mountains.”
  50. 50. Break the Rules “Here’s to the crazy ones, the misfits, the rebels, the troublemakers, the round pegs in the square holes… the ones who see things differently - they’re not fond of rules… because the ones who are crazy enough to think that they can change the world, are the ones who do.”
  51. 51. 6 Steve & Others
  52. 52. “ People Sometime have goals in life. Steve Jobs exceeded every goal he set himself “– Steve Woznaik "Steve and I first met nearly 30 years ago, and have been colleagues, competitors and friends over the course of more than half our lives. The world rarely sees someone who has had the profound impact Steve has had, the effects of which will be felt for many generations to come. For those of us lucky enough to get to work with him, it's been an insanely great honor." -Bill Gates
  53. 53. Summary –Steve Jobs Principles  Be passionate about each project you work on.  Be driven by an opportunity and create a product for it.  Always be open to talent who can help.  Do your best to make the product intuitive, so a user’s manual isn’t needed.  Be really honest with yourself about your products.  Ensure that the products represent you and your traits as a person.  Work through your people and celebrate as a unit with every success.  Keep innovating to get closer and closer to your ideal, your vision of perfection that goes beyond the currently achievable reality.  Don’t listen to people who say it can’t be done.
  54. 54. Happy Reading

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