Latest and greatest trends in enterprise intranet along with a few best practices in Enterprise content management, Information architecture, user experience, Governance, social networking and Collaboration.
A reference and benchmarking standards material for those considering building an intranet, in some stage of intranet development or for those, who plan to realign their corporate intranet to meet certain objectives.
from Optimus BT Insights | SharePoint Intranets
2. Our Passion Optimus BT Featured Customers
We think the Internet and the adoption of Locations : Atlanta, GA & Washington D.C
trends on the Internet are a leading
Indicator for the upcoming innovations in
the Enterprise. We are passionate about Offerings
helping our customers Interpret, leverage
• Enterprise 2.0 Applications
and maximize the business benefits of
• SharePoint Applications
these incremental or disruptive trends
and making it a reality in their operating • Rich Internet Applications
environment. • Product Outsourcing
• Digital Marketing Technologies
Our Vision • Custom & Web Application Development
• Research & Consulting
Be a leader in the adoption of new and
• Maintenance & support Services Outsourcing
significant trends in the technology
marketplace that influence our Technologies
customer’s business. Pace ourselves to
• Microsoft SharePoint More>>
the Urgent needs of our customers. Be a
Trusted Advisor. Add Value to every
• Microsoft SQL Server
• Microsoft Project Server Partnerships
relationship.
• Microsoft .NET
Our Value Proposition
• Open source Platforms – Drupal, Joomla others
We will design, implement and help in the • SilverLight , Flash & Adobe AIR platforms
adoption of new generation technologies • J2EE Platforms
like Web 2.0 and Social Networking by
incorporating research, design, Products
technology, and marketing in a way that is • Delegate n Extend
tailored to meet the collaboration,
• SharePoint eProcurement
content, social knowledge management
and business intelligence needs of your
• Resolve 2.0 – Awarded 2009 trend setting
organization product by KMWorld
3. Optimus BT Advantage
Enterprise 2.0 Technology
Solutions & Support
We have built Enterprise 2.0 solutions like
Enterprise Portals, Web Platforms,
Knowledge Management Systems,
Collaboration Solutions, Content
Enterprise 2.0
Technology
User Experience & Management Solutions, E-Commerce and
Rich Applications
Solutions &
Design
Procurement Solutions, Vendor and Supply
Support
Chain Collaboration Solutions, among others
Original Research Social Marketing
& Industry Analysis Infrastructure
4. Optimus BT Advantage
User Experience & Rich
Applications Design
We complement our foundation of research
services with a balanced approach to
design. Our talented and experienced
consultants leverage research-driven
Enterprise 2.0
Technology
User Experience & principles, business best practices and
Rich Applications
Solutions &
Design creativity to provide immersive, powerful
Support
intuitive user experiences that will delight
your users.
Original Research Social Marketing
& Industry Analysis Infrastructure
5. Optimus BT Advantage
Original Research & Industry
Analysis
Our analysts and research team engage in
complete and thorough research & industry
analysis to validate the overall approach of
the solution. Based on this, we will generate
Enterprise 2.0
Technology
User Experience & ideas that will drive the features and
Rich Applications
Solutions &
Design detailed design of the solution.
Support
Original Research Social Marketing
& Industry Analysis Infrastructure
6. Optimus BT Advantage
Social Marketing
Infrastructure
Our approach for implementing Enterprise
2.0 applications and internet websites
include integration and adoption of social
marketing and industry best practice
Enterprise 2.0
Technology
User Experience & considerations into the design and technical
Rich Applications
Solutions &
Design infrastructure of the solutions.
Support
Original Research Social Marketing
& Industry Analysis Infrastructure
7. Agenda
Sites
Sites and Portal infrastructure allows your organization
to utilize SharePoint 2010 as a single platform for
implementing enterprise collaboration intranets,
customer, partner and vendor extranets and corporate
Composites websites
The Composites feature of SharePoint allows you to
dynamically create and manage no-code collaboration
applications directly using the SharePoint interface or Communities
Formal Infrastructure
Formal Infrastructure SharePoint Designer 2010 in a self service and SharePoint 2010 tightly integrates with
Top Down approach
controlled manner Communities and Social Networking Information
Architecture
Command & Control Capabilities. You can now easily build
Content Business
Management Applications
Business
Intelligence Rating Knowledge Sites Enterprise communities and social networks
Within Organizational Boundaries Ad-Hoc
Wikis allowing users to collaborate, share
Workspaces
Workflows Collaboration Formally Governed information and manage expertise in seamless
Rich Media manner Governance
Content
Wor Mangement
Focus on Optimization of Formal Processes Profile k
Document
Enterprise
Business Data Dashboards Composites Communities
y
Enterprise
K
Management
lit
Integrations Limited User Contribution
no
bi
w
Intranet
Intranet
si
le
Security Governance Commenting
Vi
d
Knowledge is not pervasively captured and utilized
ge
Microsoft INTRANET
SharePoint
2010 BEST
Participation
People & Enterprise Content Management PRACTICES
? Social Insights
Learning
Lack of integrated strategy to harness Content Search SharePoint 2010 provides a complete set of
informal interactions making organizations Network SharePoint 2010 integrates with performance ECM features including web content
lose the competitive edge in the long term Implementation of Centralized Reporting and
RSS Feeds point services making it possible to aggregate management, document management, records Business Intelligence Functionalities and
Users and provide intelligence through KPIs, score Insights Content management, metadata & Taxonomy
User Social Dashboards
Company cards, reporting dashboards on information management among others with compliance Experience Networking
S
Blogs
spread across disparate systems in a self and self service every step of the way.
Ex
ki len
Micro Blogging
T
lls t
pe
Does not integrate with the service and centralized fashion Implementation of Business Workflows
a
rt
Community Enterprise
&
users everyday work
is
Setup of Enterprise Collaboration
Search
Wiki Tagging &
e
tions Bookmarking Components and Sites and Taxonomy
Connec Search Collaboration Structures
Informal Infrastructure
Informal Infrastructure
Enterprise Blogs
Information SharePoint 2010 provides robust search features
Support and web parts that can be used to find Phase 1 Phase 2 Phase 3
information, documents, people, expertise and
Informal knowledge spread across your enterprise portals
+ as well as backend systems and file stores
Business Formal
Collaboration
Applications
Content Business
Management Intelligence
Formal Infrastructure
Formal Infrastructure
Business Data
Document
Integrations
Management
Workflows
8. The Story So Far…
Formal Infrastructure
Formal Infrastructure
Top Down approach
Command & Control
Content Business Business
Management Applications Intelligence Within Organizational Boundaries
Workflows Collaboration Formally Governed
Focus on Optimization of Formal Processes
Document Business Data
Management Enterprise
Enterprise Integrations Limited User Contribution
Security Intranet
Intranet Governance Knowledge is not pervasively captured and utilized
? Lack of integrated strategy to harness
informal interactions making organizations
lose the competitive edge in the long term
Users
Company
Blogs
Does not integrate with the
Community Enterprise users everyday work
Wiki
Informal Infrastructure
Informal Infrastructure
9. Current Issues & Unmet Needs
• Delivering Information in Context of Everyday Work
― Users of the intranet do not have integrated tools that allow them to get the right information in context
of the task in hand to have their issues solved, interact with peers and colleagues on ideas and
approaches, access related templates, documents and other resources.
― Users have to access various tools and applications that are focused on specific information artifacts
further introducing delays in getting their task done faster
• Knowledge Retention
― The current intranets provide very less support like centralized knowledge dashboards, contextual
knowledge bubble up tools, easy to user tools to capture knowledge among others and pave way for
enterprise knowledge retention
• Skills and Talent Identification and Retention
― Current intranets do not provide an infrastructure which can allow for pervasive identification of skills,
experts, SMEs among others through the analysis of quality contributions, ratings and other collaborative
processes which would help in allowing the HR to create retention and growth strategies for talented and
skillful individuals
• Capturing Informal Knowledge
― The current tools and applications are good at capturing formal knowledge, but the informal knowledge
is still being shared around the water coolers. The intranet do not provide a central set of easy to use
tools which can be used by employees to quickly contribute information through the intranet to the
organization’s knowledge base.
10. Current Issues & Unmet Needs
• Enterprise Communities and Networks
― Even though majority of the organizations have understood the benefits of fostering collaboration and
knowledge based communities, they have not been able to implement it due to various factors like the
lack of platform capabilities, governance strategies, adoption roadmap and the availability of the right set
of tools and applications
• Lack of Open Collaboration
― The current intranet supports the concept of formal collaboration, which are really driven by the formal
processes put in place by the organization.
― Even tools like blogs and wikis are command and controlled and there are really no end user focused
collaboration applications implemented that provide and foster a culture of open collaboration within the
organization.
• Delivering the intranet as the single source of truth
― The concept of the intranet being the single source of truth is restricted to the integration of data and
information from existing legacy and LOB systems into the various applications of the intranet
― What has not become mainstream is the integration of information and artifacts from external sources
like the internet via RSS feeds and mash up type of applications
• Creating a well governed collaborative environment
― The current governance methodologies and procedures have proved to be ineffective to be applied to an
intranet environment that is open, rich and pervasive with the user being in the absolute center of the
organization and everything else revolving around the needs of the user.
11. Intranet Trends for 2010
• Informal Collaboration at the Forefront of the Organization
• Intranets 2010 and beyond will see informal collaboration going mainstream with organizational
functions like knowledge management, skills & talent management and retention, communities and
networks and information delivery being put on informal programs and driven by contextually rich tools
and applications integrated within the work environment of the user
• The role of formal collaboration would be to receive feedback, analyze trends, identify top ideas among
others from the informal interactions going on and optimize existing processes within the organization
• Support for Massive / Sponsored Collaboration
• Intranets 2010 will include the capabilities that can allow users to create on-demand and ad-hoc
collaboration workspaces, knowledge communities on a need to know basis among others via the
utilization of standard collaboration, community and knowledge management templates
• Dominance of Social Networking
• Lot of early adopters have already had their experiments with Social Networking within the
organization and have realized the benefits of going social
• Intranets 2010 will be the platform where the user’s social profile will take center stage and will be the
key contributor for HR processes, Skills & Talent identification, propagation and knowledge within the
organization
• Flatter Content Management
• Content will still remain the “King” and there will be pervasive, Web 2.0 and easy to use tools that will
allow the users to identify and disseminate the knowledge potential of the content through flatter
approaches like folksonomies, open sharing and collaboration to deliver the content as a knowledge
artifact for the entire organization
12. Intranet Trends for 2010
• Rich and Interactive
• Document Management will merge with digital asset management to deliver an extended, open and
collaborative environment for storing and managing rich media files including video, audios,
presentations, flash and silverlight files among others
• Moreover, there will be exciting new media applications built on top of Intranets 2010 to deliver a
knowledge and learning oriented environment to the end users of the organization
• Enhanced Search
• Intranets 2010 will see search functionalities exploring beyond the “Search Box” and will be extensively
utilized in various ways for automatically and contextually delivering expertise, content and document
artifacts, knowledge artifacts among others
• People, skills and expertise search will become mainstream along with content and document search
within the organization
• Focus on Knowledge and Learning
• Intranets 2010 will include the best of the collaboration features provided by the Internet, Web 2.0,
Social networking and communities to deliver an integrated environment for managing knowledge and
learning
• Governance
• Intranets 2010 will force organizations to not only come up with a extended set of governance policies
and compliance procedures, but will also have self service based governance tools and applications
made part of these policies and procedures and integrated within Intranet 2010 paving way to a self
growing and self governed platform for open and social collaboration
13. Agenda
Sites
Sites and Portal infrastructure allows your organization
to utilize SharePoint 2010 as a single platform for
implementing enterprise collaboration intranets,
customer, partner and vendor extranets and corporate
Composites websites
The Composites feature of SharePoint allows you to
dynamically create and manage no-code collaboration
applications directly using the SharePoint interface or Communities
Formal Infrastructure
Formal Infrastructure SharePoint Designer 2010 in a self service and SharePoint 2010 tightly integrates with
Top Down approach
controlled manner Communities and Social Networking Information
Architecture
Command & Control Capabilities. You can now easily build
Content Business
Management Applications
Business
Intelligence Rating Knowledge Sites Enterprise communities and social networks
Within Organizational Boundaries Ad-Hoc
Wikis allowing users to collaborate, share
Workspaces
Workflows Collaboration Formally Governed information and manage expertise in seamless
Rich Media manner Governance
Content
Wor Mangement
Focus on Optimization of Formal Processes Profile k
Document
Enterprise
Business Data Dashboards Composites Communities
y
Enterprise
K
Management
lit
Integrations Limited User Contribution
no
bi
w
Intranet
Intranet
si
le
Security Governance Commenting
Vi
d
Knowledge is not pervasively captured and utilized
ge
Microsoft INTRANET
SharePoint
2010 BEST
Participation
People & Enterprise Content Management PRACTICES
? Social Insights
Learning
Lack of integrated strategy to harness Content Search SharePoint 2010 provides a complete set of
informal interactions making organizations Network SharePoint 2010 integrates with performance ECM features including web content
lose the competitive edge in the long term Implementation of Centralized Reporting and
RSS Feeds point services making it possible to aggregate management, document management, records Business Intelligence Functionalities and
Users and provide intelligence through KPIs, score Insights Content management, metadata & Taxonomy
User Social Dashboards
Company cards, reporting dashboards on information management among others with compliance Experience Networking
S
Blogs
spread across disparate systems in a self and self service every step of the way.
Ex
ki len
Micro Blogging
T
lls t
pe
Does not integrate with the service and centralized fashion Implementation of Business Workflows
a
rt
Community Enterprise
&
users everyday work
is
Setup of Enterprise Collaboration
Search
Wiki Tagging &
e
tions Bookmarking Components and Sites and Taxonomy
Connec Search Collaboration Structures
Informal Infrastructure
Informal Infrastructure
Enterprise Blogs
Information SharePoint 2010 provides robust search features
Support and web parts that can be used to find Phase 1 Phase 2 Phase 3
information, documents, people, expertise and
Informal knowledge spread across your enterprise portals
+ as well as backend systems and file stores
Business Formal
Collaboration
Applications
Content Business
Management Intelligence
Formal Infrastructure
Formal Infrastructure
Business Data
Document
Integrations
Management
Workflows
14. Intranet 2010 – The Vision
Rating Knowledge
Wikis
Profile Wor
Dashboards k
Rich Media
y
K
lit
no
bi
wl
si
ed
Vi
ge
Participatio
People & Content
Business Social Commenting
Learning
Collaboration Search
Applications
Content Business Network
Management Intelligence
Formal Infrastructure
Formal Infrastructure
n
Information
S
Support
Ex
ki len
T
lls t
p
Business Data Micro Blogging
er
a
Document RSS Feeds
Integrations
t
&
Management
is
Workflows
e
tions
Connec
Enterprise Blogs Tagging &
Ad-Hoc Bookmarking
Workspaces
Formal + Informal = Intranet 2010
15. Intranet 2010 Applications
• Mainstream Tools & Applications • Others
• Contextual Information Bubble up Components • To-Do Lists
• Employee Social Profile Management • Meeting Minutes
• Social Networking Applications • FAQs
• Knowledge and Learning Management • Enterprise Blogs
Templates • Suggestion Box / Feedback
• Social Search • Messaging
• Social HR Applications • Classifieds
• Folksonomy Extensions • Reservation Application
• On-Demand Workspaces • Mark as Inappropriate
• Micro Blogging & Knowledge Wikis • Intranet Statistics
• Social Tagging & Bookmarking • Social Analytics & Statistics tools
• Forums & Communities
• Rich Media Collaboration Galleries
• Rating, Commenting, Surveys & Polls
• Calendaring & Enterprise Profile Directory
16. Intranet 2010 Technology Platforms
50%
47%
45%
40% 38%
35%
30%
25%
20% 20%
17% 16%
15% 13%
10% 10%
5% 5% 4% 4%
0%
SharePoint (MOSS)
Other
Facebook
Mediawiki
WordPress
Confluence
Blogger
Drupal
Connections / Quikr
Movable Type
Source : Intranet 2.0 Global Survey
• 47% of organizations with 2.0 tools are using Microsoft SharePoint (MOSS 2007)
• Facebook is being used by employees (employee groups) in 20% of organizations
• Seven have market share of more than 4% led by MediaWiki (17%) and WordPress (16%)
• Vendors (“others”) that have less than 4% market share are present in 38% of organizations
17. Agenda
Sites
Sites and Portal infrastructure allows your organization
to utilize SharePoint 2010 as a single platform for
implementing enterprise collaboration intranets,
customer, partner and vendor extranets and corporate
Composites websites
The Composites feature of SharePoint allows you to
dynamically create and manage no-code collaboration
applications directly using the SharePoint interface or Communities
Formal Infrastructure
Formal Infrastructure SharePoint Designer 2010 in a self service and SharePoint 2010 tightly integrates with
Top Down approach
controlled manner Communities and Social Networking Information
Architecture
Command & Control Capabilities. You can now easily build
Content Business
Management Applications
Business
Intelligence Rating Knowledge Sites Enterprise communities and social networks
Within Organizational Boundaries Ad-Hoc
Wikis allowing users to collaborate, share
Workspaces
Workflows Collaboration Formally Governed information and manage expertise in seamless
Rich Media manner Governance
Content
Wor Mangement
Focus on Optimization of Formal Processes Profile k
Document
Enterprise
Business Data Dashboards Composites Communities
y
Enterprise
K
Management
lit
Integrations Limited User Contribution
no
bi
w
Intranet
Intranet
si
le
Security Governance Commenting
Vi
d
Knowledge is not pervasively captured and utilized
ge
Microsoft INTRANET
SharePoint
2010 BEST
Participation
People & Enterprise Content Management PRACTICES
? Social Insights
Learning
Lack of integrated strategy to harness Content Search SharePoint 2010 provides a complete set of
informal interactions making organizations Network SharePoint 2010 integrates with performance ECM features including web content
lose the competitive edge in the long term Implementation of Centralized Reporting and
RSS Feeds point services making it possible to aggregate management, document management, records Business Intelligence Functionalities and
Users and provide intelligence through KPIs, score Insights Content management, metadata & Taxonomy
User Social Dashboards
Company cards, reporting dashboards on information management among others with compliance Experience Networking
S
Blogs
spread across disparate systems in a self and self service every step of the way.
Ex
ki len
Micro Blogging
T
lls t
pe
Does not integrate with the service and centralized fashion Implementation of Business Workflows
a
rt
Community Enterprise
&
users everyday work
is
Setup of Enterprise Collaboration
Search
Wiki Tagging &
e
tions Bookmarking Components and Sites and Taxonomy
Connec Search Collaboration Structures
Informal Infrastructure
Informal Infrastructure
Enterprise Blogs
Information SharePoint 2010 provides robust search features
Support and web parts that can be used to find Phase 1 Phase 2 Phase 3
information, documents, people, expertise and
Informal knowledge spread across your enterprise portals
+ as well as backend systems and file stores
Business Formal
Collaboration
Applications
Content Business
Management Intelligence
Formal Infrastructure
Formal Infrastructure
Business Data
Document
Integrations
Management
Workflows