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Executive Workshop

Intranet Trends & Best Practices

2010 & Beyond
Our Passion                                  Optimus BT                                          Featured Customers
We think the Internet and the adoption of    Locations : Atlanta, GA & Washington D.C
trends on the Internet are a leading
Indicator for the upcoming innovations in
the Enterprise. We are passionate about      Offerings
helping our customers Interpret, leverage
                                             •   Enterprise 2.0 Applications
and maximize the business benefits of
                                             •   SharePoint Applications
these incremental or disruptive trends
and making it a reality in their operating   •   Rich Internet Applications
environment.                                 •   Product Outsourcing
                                             •   Digital Marketing Technologies
Our Vision                                   •   Custom & Web Application Development
                                             •   Research & Consulting
Be a leader in the adoption of new and
                                             •   Maintenance & support Services Outsourcing
significant trends in the technology
marketplace that influence our               Technologies
customer’s business. Pace ourselves to
                                             •   Microsoft SharePoint                                                 More>>
the Urgent needs of our customers. Be a
Trusted Advisor. Add Value to every
                                             •   Microsoft SQL Server
                                             •   Microsoft Project Server                        Partnerships
relationship.
                                             •   Microsoft .NET
Our Value Proposition
                                             •   Open source Platforms – Drupal, Joomla others
We will design, implement and help in the    •   SilverLight , Flash & Adobe AIR platforms
adoption of new generation technologies      •   J2EE Platforms
like Web 2.0 and Social Networking by
incorporating research, design,              Products
technology, and marketing in a way that is   •   Delegate n Extend
tailored to meet the collaboration,
                                             •   SharePoint eProcurement
content, social knowledge management
and business intelligence needs of your
                                             •   Resolve 2.0 – Awarded 2009 trend setting
organization                                     product by KMWorld
Optimus BT Advantage
                                           Enterprise 2.0 Technology
                                           Solutions & Support
                                           We have built Enterprise 2.0 solutions like
                                           Enterprise Portals, Web Platforms,
                                           Knowledge Management Systems,
                                           Collaboration Solutions, Content
   Enterprise 2.0
    Technology
                       User Experience &   Management Solutions, E-Commerce and
                       Rich Applications
    Solutions &
                             Design
                                           Procurement Solutions, Vendor and Supply
      Support
                                           Chain Collaboration Solutions, among others




 Original Research     Social Marketing
 & Industry Analysis    Infrastructure
Optimus BT Advantage
                                           User Experience & Rich
                                           Applications Design
                                           We complement our foundation of research
                                           services with a balanced approach to
                                           design. Our talented and experienced
                                           consultants leverage research-driven
   Enterprise 2.0
    Technology
                       User Experience &   principles, business best practices and
                       Rich Applications
    Solutions &
                             Design        creativity to provide immersive, powerful
      Support
                                           intuitive user experiences that will delight
                                           your users.




 Original Research     Social Marketing
 & Industry Analysis    Infrastructure
Optimus BT Advantage
                                           Original Research & Industry
                                           Analysis
                                           Our analysts and research team engage in
                                           complete and thorough research & industry
                                           analysis to validate the overall approach of
                                           the solution. Based on this, we will generate
   Enterprise 2.0
    Technology
                       User Experience &   ideas that will drive the features and
                       Rich Applications
    Solutions &
                             Design        detailed design of the solution.
      Support




 Original Research     Social Marketing
 & Industry Analysis    Infrastructure
Optimus BT Advantage
                                           Social Marketing
                                           Infrastructure
                                           Our approach for implementing Enterprise
                                           2.0 applications and internet websites
                                           include integration and adoption of social
                                           marketing and industry best practice
   Enterprise 2.0
    Technology
                       User Experience &   considerations into the design and technical
                       Rich Applications
    Solutions &
                             Design        infrastructure of the solutions.
      Support




 Original Research     Social Marketing
 & Industry Analysis    Infrastructure
Agenda
                                                                                                                                                                                                                                                                                                                               Sites
                                                                                                                                                                                                                                                                                                                               Sites and Portal infrastructure allows your organization
                                                                                                                                                                                                                                                                                                                               to utilize SharePoint 2010 as a single platform for
                                                                                                                                                                                                                                                                                                                               implementing enterprise collaboration intranets,
                                                                                                                                                                                                                                                                                                                               customer, partner and vendor extranets and corporate
                                                                                                                                                                                                                                            Composites                                                                         websites
                                                                                                                                                                                                                                            The Composites feature of SharePoint allows you to
                                                                                                                                                                                                                                            dynamically create and manage no-code collaboration
                                                                                                                                                                                                                                            applications directly using the SharePoint interface or                                            Communities
                              Formal Infrastructure
                              Formal Infrastructure                                                                                                                                                                                         SharePoint Designer 2010 in a self service and                                                     SharePoint 2010 tightly integrates with
                                                                                        Top Down approach
                                                                                                                                                                                                                                            controlled manner                                                                                  Communities and Social Networking                               Information
                                                                                                                                                                                                                                                                                                                                                                                                               Architecture
                                                                                        Command & Control                                                                                                                                                                                                                                      Capabilities. You can now easily build
               Content                 Business
             Management               Applications
                                                                 Business
                                                                Intelligence                                                                             Rating                            Knowledge                                                                                                                Sites                      Enterprise communities and social networks
                                                                                        Within Organizational Boundaries                                                 Ad-Hoc
                                                                                                                                                                                             Wikis                                                                                                                                             allowing users to collaborate, share
                                                                                                                                                                        Workspaces
                          Workflows            Collaboration                            Formally Governed                                                                                                                                                                                                                                      information and manage expertise in seamless
                                                                                                                                                                                                              Rich Media                                                                                                                       manner                                             Governance
                                                                                                                                                                                                                                                                                                                                                                                                                                Content
                                                                                                                                                                              Wor                                                                                                                                                                                                                                              Mangement
                                                                                        Focus on Optimization of Formal Processes Profile                                           k
              Document
                                Enterprise
                                                               Business Data                                                     Dashboards                                                                                                                                                Composites                       Communities




                                                                                                                                                                    y
                                Enterprise




                                                                                                                                                                                              K
             Management




                                                                                                                                                                  lit
                                                                Integrations            Limited User Contribution




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                                                                                                                                                                  bi




                                                                                                                                                                                                  w
                                 Intranet
                                  Intranet




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                                                                                                                                                                                                      le
               Security                                        Governance                                                                                                                                                 Commenting




                                                                                                                                                          Vi




                                                                                                                                                                                                      d
                                                                                        Knowledge is not pervasively captured and utilized




                                                                                                                                                                                                       ge
                                                                                                                                                                                                                                                                                                        Microsoft                                                                                               INTRANET

                                                                                                                                                                                                                                                                                                        SharePoint
                                                                                                                                                                                                                                                                                                                                                                                                               2010 BEST




                                                                                                                                              Participation
                                                                                                                             People &                                                                                                                                                                                                                Enterprise Content Management                             PRACTICES
                                         ?                                                                                                                                   Social                                                     Insights




                                                                                                                                                                                                             Learning
                                                                     Lack of integrated strategy to harness                Content Search                                                                                                                                                                                                            SharePoint 2010 provides a complete set of
                                                                     informal interactions making organizations                                                             Network                                                     SharePoint 2010 integrates with performance                                                                  ECM features including web content
                                                                     lose the competitive edge in the long term                                                                                                                                                                                                                                                                                                                                                                                                          Implementation of Centralized Reporting and
                                                                                                                                                                                                                            RSS Feeds   point services making it possible to aggregate                                                               management, document management, records                                                                                                                              Business Intelligence Functionalities and
     Users                                                                                                                                                                                                                              and provide intelligence through KPIs, score         Insights                         Content                management, metadata & Taxonomy
                                                                                                                                                                                                                                                                                                                                                                                                     User                        Social                                                                                                   Dashboards
                                          Company                                                                                                                                                                                       cards, reporting dashboards on information                                                                   management among others with compliance      Experience                   Networking




                                                                                                                                                              S
                                           Blogs
                                                                                                                                                                                                                                        spread across disparate systems in a self                                                                    and self service every step of the way.




                                                                                                                                                                                                       Ex
                                                                                                                                                        ki len
                                                                                                                            Micro Blogging




                                                                                                                                                          T
                                                                                                                                                          lls t




                                                                                                                                                                                                      pe
                                                                  Does not integrate with the                                                                                                                                           service and centralized fashion                                                                                                                                                                                                           Implementation of Business Workflows




                                                                                                                                                            a




                                                                                                                                                                                                  rt
                             Community           Enterprise




                                                                                                                                                              &
                                                                  users everyday work




                                                                                                                                                                                                 is
                                                                                                                                                                                                                                                                                                                                                                                                                                              Setup of Enterprise Collaboration
                                                                                                                                                                                                                                                                                                               Search
                                                   Wiki                                                                                                                                                                   Tagging &




                                                                                                                                                                                                e
                                                                                                                                                                                    tions                                Bookmarking                                                                                                                                                                                                        Components and Sites and Taxonomy
                                                                                                                                                                          Connec                                                                   Search                                                                                                                                                      Collaboration                             Structures
                             Informal Infrastructure
                              Informal Infrastructure
                                                                                                                                  Enterprise Blogs
                                                                                                                                                                                        Information                                                SharePoint 2010 provides robust search features
                                                                                                                                                                                        Support                                                    and web parts that can be used to find                                                                                                                                                               Phase 1                                 Phase 2                                   Phase 3
                                                                                                                                                                                                                                                   information, documents, people, expertise and
                                                                                                                                                                                                                        Informal                   knowledge spread across your enterprise portals
                                                                                                                                                                                                                            +                      as well as backend systems and file stores
                                                                                                                                                                   Business                                              Formal
                                                                                                                                                                                      Collaboration
                                                                                                                                                                  Applications
                                                                                                                                           Content                                                          Business
                                                                                                                                         Management                                                        Intelligence
                                                                                                                                                                        Formal Infrastructure
                                                                                                                                                                        Formal Infrastructure


                                                                                                                                                                                                      Business Data
                                                                                                                                               Document
                                                                                                                                                                                                       Integrations
                                                                                                                                              Management
                                                                                                                                                                                 Workflows
The Story So Far…
                         Formal Infrastructure
                         Formal Infrastructure
                                                                                   Top Down approach

                                                                                   Command & Control
          Content                 Business                  Business
        Management               Applications              Intelligence            Within Organizational Boundaries

                     Workflows            Collaboration                            Formally Governed

                                                                                   Focus on Optimization of Formal Processes
         Document                                         Business Data
        Management         Enterprise
                           Enterprise                      Integrations            Limited User Contribution

          Security          Intranet
                             Intranet                     Governance               Knowledge is not pervasively captured and utilized



                                    ?                           Lack of integrated strategy to harness
                                                                informal interactions making organizations
                                                                lose the competitive edge in the long term
Users
                                     Company
                                      Blogs
                                                             Does not integrate with the
                        Community           Enterprise       users everyday work
                                              Wiki


                        Informal Infrastructure
                         Informal Infrastructure
Current Issues & Unmet Needs
•   Delivering Information in Context of Everyday Work
     ―   Users of the intranet do not have integrated tools that allow them to get the right information in context
         of the task in hand to have their issues solved, interact with peers and colleagues on ideas and
         approaches, access related templates, documents and other resources.
     ―   Users have to access various tools and applications that are focused on specific information artifacts
         further introducing delays in getting their task done faster
•   Knowledge Retention
     ―   The current intranets provide very less support like centralized knowledge dashboards, contextual
         knowledge bubble up tools, easy to user tools to capture knowledge among others and pave way for
         enterprise knowledge retention
•   Skills and Talent Identification and Retention
     ―   Current intranets do not provide an infrastructure which can allow for pervasive identification of skills,
         experts, SMEs among others through the analysis of quality contributions, ratings and other collaborative
         processes which would help in allowing the HR to create retention and growth strategies for talented and
         skillful individuals
•   Capturing Informal Knowledge
     ―   The current tools and applications are good at capturing formal knowledge, but the informal knowledge
         is still being shared around the water coolers. The intranet do not provide a central set of easy to use
         tools which can be used by employees to quickly contribute information through the intranet to the
         organization’s knowledge base.
Current Issues & Unmet Needs
•   Enterprise Communities and Networks
     ―   Even though majority of the organizations have understood the benefits of fostering collaboration and
         knowledge based communities, they have not been able to implement it due to various factors like the
         lack of platform capabilities, governance strategies, adoption roadmap and the availability of the right set
         of tools and applications
•   Lack of Open Collaboration
     ―   The current intranet supports the concept of formal collaboration, which are really driven by the formal
         processes put in place by the organization.
     ―   Even tools like blogs and wikis are command and controlled and there are really no end user focused
         collaboration applications implemented that provide and foster a culture of open collaboration within the
         organization.
•   Delivering the intranet as the single source of truth
     ―   The concept of the intranet being the single source of truth is restricted to the integration of data and
         information from existing legacy and LOB systems into the various applications of the intranet
     ―   What has not become mainstream is the integration of information and artifacts from external sources
         like the internet via RSS feeds and mash up type of applications
•   Creating a well governed collaborative environment
     ―   The current governance methodologies and procedures have proved to be ineffective to be applied to an
         intranet environment that is open, rich and pervasive with the user being in the absolute center of the
         organization and everything else revolving around the needs of the user.
Intranet Trends for 2010
•   Informal Collaboration at the Forefront of the Organization
     •   Intranets 2010 and beyond will see informal collaboration going mainstream with organizational
         functions like knowledge management, skills & talent management and retention, communities and
         networks and information delivery being put on informal programs and driven by contextually rich tools
         and applications integrated within the work environment of the user
     •   The role of formal collaboration would be to receive feedback, analyze trends, identify top ideas among
         others from the informal interactions going on and optimize existing processes within the organization
•   Support for Massive / Sponsored Collaboration
     •   Intranets 2010 will include the capabilities that can allow users to create on-demand and ad-hoc
         collaboration workspaces, knowledge communities on a need to know basis among others via the
         utilization of standard collaboration, community and knowledge management templates
•   Dominance of Social Networking
     •   Lot of early adopters have already had their experiments with Social Networking within the
         organization and have realized the benefits of going social
     •   Intranets 2010 will be the platform where the user’s social profile will take center stage and will be the
         key contributor for HR processes, Skills & Talent identification, propagation and knowledge within the
         organization
•   Flatter Content Management
     •   Content will still remain the “King” and there will be pervasive, Web 2.0 and easy to use tools that will
         allow the users to identify and disseminate the knowledge potential of the content through flatter
         approaches like folksonomies, open sharing and collaboration to deliver the content as a knowledge
         artifact for the entire organization
Intranet Trends for 2010
•   Rich and Interactive
     •   Document Management will merge with digital asset management to deliver an extended, open and
         collaborative environment for storing and managing rich media files including video, audios,
         presentations, flash and silverlight files among others
     •   Moreover, there will be exciting new media applications built on top of Intranets 2010 to deliver a
         knowledge and learning oriented environment to the end users of the organization
•   Enhanced Search
     •   Intranets 2010 will see search functionalities exploring beyond the “Search Box” and will be extensively
         utilized in various ways for automatically and contextually delivering expertise, content and document
         artifacts, knowledge artifacts among others
     •   People, skills and expertise search will become mainstream along with content and document search
         within the organization
•   Focus on Knowledge and Learning
     •   Intranets 2010 will include the best of the collaboration features provided by the Internet, Web 2.0,
         Social networking and communities to deliver an integrated environment for managing knowledge and
         learning
•   Governance
     •   Intranets 2010 will force organizations to not only come up with a extended set of governance policies
         and compliance procedures, but will also have self service based governance tools and applications
         made part of these policies and procedures and integrated within Intranet 2010 paving way to a self
         growing and self governed platform for open and social collaboration
Agenda
                                                                                                                                                                                                                                                                                                                               Sites
                                                                                                                                                                                                                                                                                                                               Sites and Portal infrastructure allows your organization
                                                                                                                                                                                                                                                                                                                               to utilize SharePoint 2010 as a single platform for
                                                                                                                                                                                                                                                                                                                               implementing enterprise collaboration intranets,
                                                                                                                                                                                                                                                                                                                               customer, partner and vendor extranets and corporate
                                                                                                                                                                                                                                            Composites                                                                         websites
                                                                                                                                                                                                                                            The Composites feature of SharePoint allows you to
                                                                                                                                                                                                                                            dynamically create and manage no-code collaboration
                                                                                                                                                                                                                                            applications directly using the SharePoint interface or                                            Communities
                              Formal Infrastructure
                              Formal Infrastructure                                                                                                                                                                                         SharePoint Designer 2010 in a self service and                                                     SharePoint 2010 tightly integrates with
                                                                                        Top Down approach
                                                                                                                                                                                                                                            controlled manner                                                                                  Communities and Social Networking                               Information
                                                                                                                                                                                                                                                                                                                                                                                                               Architecture
                                                                                        Command & Control                                                                                                                                                                                                                                      Capabilities. You can now easily build
               Content                 Business
             Management               Applications
                                                                 Business
                                                                Intelligence                                                                             Rating                            Knowledge                                                                                                                Sites                      Enterprise communities and social networks
                                                                                        Within Organizational Boundaries                                                 Ad-Hoc
                                                                                                                                                                                             Wikis                                                                                                                                             allowing users to collaborate, share
                                                                                                                                                                        Workspaces
                          Workflows            Collaboration                            Formally Governed                                                                                                                                                                                                                                      information and manage expertise in seamless
                                                                                                                                                                                                              Rich Media                                                                                                                       manner                                             Governance
                                                                                                                                                                                                                                                                                                                                                                                                                                Content
                                                                                                                                                                              Wor                                                                                                                                                                                                                                              Mangement
                                                                                        Focus on Optimization of Formal Processes Profile                                           k
              Document
                                Enterprise
                                                               Business Data                                                     Dashboards                                                                                                                                                Composites                       Communities




                                                                                                                                                                    y
                                Enterprise




                                                                                                                                                                                              K
             Management




                                                                                                                                                                  lit
                                                                Integrations            Limited User Contribution




                                                                                                                                                                                                no
                                                                                                                                                                  bi




                                                                                                                                                                                                  w
                                 Intranet
                                  Intranet




                                                                                                                                                              si




                                                                                                                                                                                                      le
               Security                                        Governance                                                                                                                                                 Commenting




                                                                                                                                                          Vi




                                                                                                                                                                                                      d
                                                                                        Knowledge is not pervasively captured and utilized




                                                                                                                                                                                                       ge
                                                                                                                                                                                                                                                                                                        Microsoft                                                                                               INTRANET

                                                                                                                                                                                                                                                                                                        SharePoint
                                                                                                                                                                                                                                                                                                                                                                                                               2010 BEST




                                                                                                                                              Participation
                                                                                                                             People &                                                                                                                                                                                                                Enterprise Content Management                             PRACTICES
                                         ?                                                                                                                                   Social                                                     Insights




                                                                                                                                                                                                             Learning
                                                                     Lack of integrated strategy to harness                Content Search                                                                                                                                                                                                            SharePoint 2010 provides a complete set of
                                                                     informal interactions making organizations                                                             Network                                                     SharePoint 2010 integrates with performance                                                                  ECM features including web content
                                                                     lose the competitive edge in the long term                                                                                                                                                                                                                                                                                                                                                                                                          Implementation of Centralized Reporting and
                                                                                                                                                                                                                            RSS Feeds   point services making it possible to aggregate                                                               management, document management, records                                                                                                                              Business Intelligence Functionalities and
     Users                                                                                                                                                                                                                              and provide intelligence through KPIs, score         Insights                         Content                management, metadata & Taxonomy
                                                                                                                                                                                                                                                                                                                                                                                                     User                        Social                                                                                                   Dashboards
                                          Company                                                                                                                                                                                       cards, reporting dashboards on information                                                                   management among others with compliance      Experience                   Networking




                                                                                                                                                              S
                                           Blogs
                                                                                                                                                                                                                                        spread across disparate systems in a self                                                                    and self service every step of the way.




                                                                                                                                                                                                       Ex
                                                                                                                                                        ki len
                                                                                                                            Micro Blogging




                                                                                                                                                          T
                                                                                                                                                          lls t




                                                                                                                                                                                                      pe
                                                                  Does not integrate with the                                                                                                                                           service and centralized fashion                                                                                                                                                                                                           Implementation of Business Workflows




                                                                                                                                                            a




                                                                                                                                                                                                  rt
                             Community           Enterprise




                                                                                                                                                              &
                                                                  users everyday work




                                                                                                                                                                                                 is
                                                                                                                                                                                                                                                                                                                                                                                                                                              Setup of Enterprise Collaboration
                                                                                                                                                                                                                                                                                                               Search
                                                   Wiki                                                                                                                                                                   Tagging &




                                                                                                                                                                                                e
                                                                                                                                                                                    tions                                Bookmarking                                                                                                                                                                                                        Components and Sites and Taxonomy
                                                                                                                                                                          Connec                                                                   Search                                                                                                                                                      Collaboration                             Structures
                             Informal Infrastructure
                              Informal Infrastructure
                                                                                                                                  Enterprise Blogs
                                                                                                                                                                                        Information                                                SharePoint 2010 provides robust search features
                                                                                                                                                                                        Support                                                    and web parts that can be used to find                                                                                                                                                               Phase 1                                 Phase 2                                   Phase 3
                                                                                                                                                                                                                                                   information, documents, people, expertise and
                                                                                                                                                                                                                        Informal                   knowledge spread across your enterprise portals
                                                                                                                                                                                                                            +                      as well as backend systems and file stores
                                                                                                                                                                   Business                                              Formal
                                                                                                                                                                                      Collaboration
                                                                                                                                                                  Applications
                                                                                                                                           Content                                                          Business
                                                                                                                                         Management                                                        Intelligence
                                                                                                                                                                        Formal Infrastructure
                                                                                                                                                                        Formal Infrastructure


                                                                                                                                                                                                      Business Data
                                                                                                                                               Document
                                                                                                                                                                                                       Integrations
                                                                                                                                              Management
                                                                                                                                                                                 Workflows
Intranet 2010 – The Vision

                                                                                                                   Rating                Knowledge
                                                                                                                                           Wikis
                                                                                   Profile                           Wor
                                                                                 Dashboards                                 k
                                                                                                                                                            Rich Media




                                                                                                              y




                                                                                                                                    K
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                                                                                                         bi




                                                                                                                                        wl
                                                                                                         si




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                                                                                                     Vi




                                                                                                                                           ge
                                                                                          Participatio
                                                                      People & Content
              Business                                                                                               Social                                    Commenting




                                                                                                                                                Learning
                                 Collaboration                            Search
             Applications
  Content                                         Business                                                          Network
Management                                       Intelligence
                 Formal Infrastructure
                 Formal Infrastructure




                                                                                          n
                                                                Information




                                                                                                         S
                                                                Support




                                                                                                                                             Ex
                                                                                                   ki len
                                                                                                     T
                                                                                                     lls t




                                                                                                                                          p
                                             Business Data               Micro Blogging




                                                                                                                                        er
                                                                                                       a
     Document                                                                                                                                               RSS Feeds
                                              Integrations




                                                                                                                                           t
                                                                                                         &
    Management




                                                                                                                                    is
                            Workflows




                                                                                                                                    e
                                                                                                                            tions
                                                                                                                   Connec



                                                                                     Enterprise Blogs                                                       Tagging &
                                                                                                                                 Ad-Hoc                    Bookmarking
                                                                                                                                Workspaces




         Formal + Informal = Intranet 2010
Intranet 2010 Applications
•   Mainstream Tools & Applications                 •   Others
    • Contextual Information Bubble up Components       • To-Do Lists
    • Employee Social Profile Management                • Meeting Minutes
    • Social Networking Applications                    • FAQs
    • Knowledge and Learning Management                 • Enterprise Blogs
      Templates                                         • Suggestion Box / Feedback
    • Social Search                                     • Messaging
    • Social HR Applications                            • Classifieds
    • Folksonomy Extensions                             • Reservation Application
    • On-Demand Workspaces                              • Mark as Inappropriate
    • Micro Blogging & Knowledge Wikis                  • Intranet Statistics
    • Social Tagging & Bookmarking                      • Social Analytics & Statistics tools
    • Forums & Communities
    • Rich Media Collaboration Galleries
    • Rating, Commenting, Surveys & Polls
    • Calendaring & Enterprise Profile Directory
Intranet 2010 Technology Platforms
                  50%
                          47%
                  45%
                  40%                         38%
                  35%
                  30%
                  25%
                  20%                                 20%
                                                                     17%          16%
                  15%                                                                         13%
                  10%                                                                                      10%

                   5%                                                                                                5%       4%                    4%
                   0%
                          SharePoint (MOSS)



                                              Other



                                                      Facebook


                                                                      Mediawiki



                                                                                  WordPress


                                                                                              Confluence


                                                                                                           Blogger


                                                                                                                     Drupal



                                                                                                                              Connections / Quikr


                                                                                                                                                    Movable Type
                                                                 Source : Intranet 2.0 Global Survey


•   47% of organizations with 2.0 tools are using Microsoft SharePoint (MOSS 2007)
•   Facebook is being used by employees (employee groups) in 20% of organizations
•   Seven have market share of more than 4% led by MediaWiki (17%) and WordPress (16%)
•   Vendors (“others”) that have less than 4% market share are present in 38% of organizations
Agenda
                                                                                                                                                                                                                                                                                                                               Sites
                                                                                                                                                                                                                                                                                                                               Sites and Portal infrastructure allows your organization
                                                                                                                                                                                                                                                                                                                               to utilize SharePoint 2010 as a single platform for
                                                                                                                                                                                                                                                                                                                               implementing enterprise collaboration intranets,
                                                                                                                                                                                                                                                                                                                               customer, partner and vendor extranets and corporate
                                                                                                                                                                                                                                            Composites                                                                         websites
                                                                                                                                                                                                                                            The Composites feature of SharePoint allows you to
                                                                                                                                                                                                                                            dynamically create and manage no-code collaboration
                                                                                                                                                                                                                                            applications directly using the SharePoint interface or                                            Communities
                              Formal Infrastructure
                              Formal Infrastructure                                                                                                                                                                                         SharePoint Designer 2010 in a self service and                                                     SharePoint 2010 tightly integrates with
                                                                                        Top Down approach
                                                                                                                                                                                                                                            controlled manner                                                                                  Communities and Social Networking                               Information
                                                                                                                                                                                                                                                                                                                                                                                                               Architecture
                                                                                        Command & Control                                                                                                                                                                                                                                      Capabilities. You can now easily build
               Content                 Business
             Management               Applications
                                                                 Business
                                                                Intelligence                                                                             Rating                            Knowledge                                                                                                                Sites                      Enterprise communities and social networks
                                                                                        Within Organizational Boundaries                                                 Ad-Hoc
                                                                                                                                                                                             Wikis                                                                                                                                             allowing users to collaborate, share
                                                                                                                                                                        Workspaces
                          Workflows            Collaboration                            Formally Governed                                                                                                                                                                                                                                      information and manage expertise in seamless
                                                                                                                                                                                                              Rich Media                                                                                                                       manner                                             Governance
                                                                                                                                                                                                                                                                                                                                                                                                                                Content
                                                                                                                                                                              Wor                                                                                                                                                                                                                                              Mangement
                                                                                        Focus on Optimization of Formal Processes Profile                                           k
              Document
                                Enterprise
                                                               Business Data                                                     Dashboards                                                                                                                                                Composites                       Communities




                                                                                                                                                                    y
                                Enterprise




                                                                                                                                                                                              K
             Management




                                                                                                                                                                  lit
                                                                Integrations            Limited User Contribution




                                                                                                                                                                                                no
                                                                                                                                                                  bi




                                                                                                                                                                                                  w
                                 Intranet
                                  Intranet




                                                                                                                                                              si




                                                                                                                                                                                                      le
               Security                                        Governance                                                                                                                                                 Commenting




                                                                                                                                                          Vi




                                                                                                                                                                                                      d
                                                                                        Knowledge is not pervasively captured and utilized




                                                                                                                                                                                                       ge
                                                                                                                                                                                                                                                                                                        Microsoft                                                                                               INTRANET

                                                                                                                                                                                                                                                                                                        SharePoint
                                                                                                                                                                                                                                                                                                                                                                                                               2010 BEST




                                                                                                                                              Participation
                                                                                                                             People &                                                                                                                                                                                                                Enterprise Content Management                             PRACTICES
                                         ?                                                                                                                                   Social                                                     Insights




                                                                                                                                                                                                             Learning
                                                                     Lack of integrated strategy to harness                Content Search                                                                                                                                                                                                            SharePoint 2010 provides a complete set of
                                                                     informal interactions making organizations                                                             Network                                                     SharePoint 2010 integrates with performance                                                                  ECM features including web content
                                                                     lose the competitive edge in the long term                                                                                                                                                                                                                                                                                                                                                                                                          Implementation of Centralized Reporting and
                                                                                                                                                                                                                            RSS Feeds   point services making it possible to aggregate                                                               management, document management, records                                                                                                                              Business Intelligence Functionalities and
     Users                                                                                                                                                                                                                              and provide intelligence through KPIs, score         Insights                         Content                management, metadata & Taxonomy
                                                                                                                                                                                                                                                                                                                                                                                                     User                        Social                                                                                                   Dashboards
                                          Company                                                                                                                                                                                       cards, reporting dashboards on information                                                                   management among others with compliance      Experience                   Networking




                                                                                                                                                              S
                                           Blogs
                                                                                                                                                                                                                                        spread across disparate systems in a self                                                                    and self service every step of the way.




                                                                                                                                                                                                       Ex
                                                                                                                                                        ki len
                                                                                                                            Micro Blogging




                                                                                                                                                          T
                                                                                                                                                          lls t




                                                                                                                                                                                                      pe
                                                                  Does not integrate with the                                                                                                                                           service and centralized fashion                                                                                                                                                                                                           Implementation of Business Workflows




                                                                                                                                                            a




                                                                                                                                                                                                  rt
                             Community           Enterprise




                                                                                                                                                              &
                                                                  users everyday work




                                                                                                                                                                                                 is
                                                                                                                                                                                                                                                                                                                                                                                                                                              Setup of Enterprise Collaboration
                                                                                                                                                                                                                                                                                                               Search
                                                   Wiki                                                                                                                                                                   Tagging &




                                                                                                                                                                                                e
                                                                                                                                                                                    tions                                Bookmarking                                                                                                                                                                                                        Components and Sites and Taxonomy
                                                                                                                                                                          Connec                                                                   Search                                                                                                                                                      Collaboration                             Structures
                             Informal Infrastructure
                              Informal Infrastructure
                                                                                                                                  Enterprise Blogs
                                                                                                                                                                                        Information                                                SharePoint 2010 provides robust search features
                                                                                                                                                                                        Support                                                    and web parts that can be used to find                                                                                                                                                               Phase 1                                 Phase 2                                   Phase 3
                                                                                                                                                                                                                                                   information, documents, people, expertise and
                                                                                                                                                                                                                        Informal                   knowledge spread across your enterprise portals
                                                                                                                                                                                                                            +                      as well as backend systems and file stores
                                                                                                                                                                   Business                                              Formal
                                                                                                                                                                                      Collaboration
                                                                                                                                                                  Applications
                                                                                                                                           Content                                                          Business
                                                                                                                                         Management                                                        Intelligence
                                                                                                                                                                        Formal Infrastructure
                                                                                                                                                                        Formal Infrastructure


                                                                                                                                                                                                      Business Data
                                                                                                                                               Document
                                                                                                                                                                                                       Integrations
                                                                                                                                              Management
                                                                                                                                                                                 Workflows
SharePoint Intranet Trends & Best Practices: 2010 and beyond
SharePoint Intranet Trends & Best Practices: 2010 and beyond
SharePoint Intranet Trends & Best Practices: 2010 and beyond
SharePoint Intranet Trends & Best Practices: 2010 and beyond
SharePoint Intranet Trends & Best Practices: 2010 and beyond
SharePoint Intranet Trends & Best Practices: 2010 and beyond
SharePoint Intranet Trends & Best Practices: 2010 and beyond
SharePoint Intranet Trends & Best Practices: 2010 and beyond
SharePoint Intranet Trends & Best Practices: 2010 and beyond
SharePoint Intranet Trends & Best Practices: 2010 and beyond
SharePoint Intranet Trends & Best Practices: 2010 and beyond
SharePoint Intranet Trends & Best Practices: 2010 and beyond
SharePoint Intranet Trends & Best Practices: 2010 and beyond
SharePoint Intranet Trends & Best Practices: 2010 and beyond
SharePoint Intranet Trends & Best Practices: 2010 and beyond
SharePoint Intranet Trends & Best Practices: 2010 and beyond
SharePoint Intranet Trends & Best Practices: 2010 and beyond

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SharePoint Intranet Trends & Best Practices: 2010 and beyond

  • 1. Executive Workshop Intranet Trends & Best Practices 2010 & Beyond
  • 2. Our Passion Optimus BT Featured Customers We think the Internet and the adoption of Locations : Atlanta, GA & Washington D.C trends on the Internet are a leading Indicator for the upcoming innovations in the Enterprise. We are passionate about Offerings helping our customers Interpret, leverage • Enterprise 2.0 Applications and maximize the business benefits of • SharePoint Applications these incremental or disruptive trends and making it a reality in their operating • Rich Internet Applications environment. • Product Outsourcing • Digital Marketing Technologies Our Vision • Custom & Web Application Development • Research & Consulting Be a leader in the adoption of new and • Maintenance & support Services Outsourcing significant trends in the technology marketplace that influence our Technologies customer’s business. Pace ourselves to • Microsoft SharePoint More>> the Urgent needs of our customers. Be a Trusted Advisor. Add Value to every • Microsoft SQL Server • Microsoft Project Server Partnerships relationship. • Microsoft .NET Our Value Proposition • Open source Platforms – Drupal, Joomla others We will design, implement and help in the • SilverLight , Flash & Adobe AIR platforms adoption of new generation technologies • J2EE Platforms like Web 2.0 and Social Networking by incorporating research, design, Products technology, and marketing in a way that is • Delegate n Extend tailored to meet the collaboration, • SharePoint eProcurement content, social knowledge management and business intelligence needs of your • Resolve 2.0 – Awarded 2009 trend setting organization product by KMWorld
  • 3. Optimus BT Advantage Enterprise 2.0 Technology Solutions & Support We have built Enterprise 2.0 solutions like Enterprise Portals, Web Platforms, Knowledge Management Systems, Collaboration Solutions, Content Enterprise 2.0 Technology User Experience & Management Solutions, E-Commerce and Rich Applications Solutions & Design Procurement Solutions, Vendor and Supply Support Chain Collaboration Solutions, among others Original Research Social Marketing & Industry Analysis Infrastructure
  • 4. Optimus BT Advantage User Experience & Rich Applications Design We complement our foundation of research services with a balanced approach to design. Our talented and experienced consultants leverage research-driven Enterprise 2.0 Technology User Experience & principles, business best practices and Rich Applications Solutions & Design creativity to provide immersive, powerful Support intuitive user experiences that will delight your users. Original Research Social Marketing & Industry Analysis Infrastructure
  • 5. Optimus BT Advantage Original Research & Industry Analysis Our analysts and research team engage in complete and thorough research & industry analysis to validate the overall approach of the solution. Based on this, we will generate Enterprise 2.0 Technology User Experience & ideas that will drive the features and Rich Applications Solutions & Design detailed design of the solution. Support Original Research Social Marketing & Industry Analysis Infrastructure
  • 6. Optimus BT Advantage Social Marketing Infrastructure Our approach for implementing Enterprise 2.0 applications and internet websites include integration and adoption of social marketing and industry best practice Enterprise 2.0 Technology User Experience & considerations into the design and technical Rich Applications Solutions & Design infrastructure of the solutions. Support Original Research Social Marketing & Industry Analysis Infrastructure
  • 7. Agenda Sites Sites and Portal infrastructure allows your organization to utilize SharePoint 2010 as a single platform for implementing enterprise collaboration intranets, customer, partner and vendor extranets and corporate Composites websites The Composites feature of SharePoint allows you to dynamically create and manage no-code collaboration applications directly using the SharePoint interface or Communities Formal Infrastructure Formal Infrastructure SharePoint Designer 2010 in a self service and SharePoint 2010 tightly integrates with Top Down approach controlled manner Communities and Social Networking Information Architecture Command & Control Capabilities. You can now easily build Content Business Management Applications Business Intelligence Rating Knowledge Sites Enterprise communities and social networks Within Organizational Boundaries Ad-Hoc Wikis allowing users to collaborate, share Workspaces Workflows Collaboration Formally Governed information and manage expertise in seamless Rich Media manner Governance Content Wor Mangement Focus on Optimization of Formal Processes Profile k Document Enterprise Business Data Dashboards Composites Communities y Enterprise K Management lit Integrations Limited User Contribution no bi w Intranet Intranet si le Security Governance Commenting Vi d Knowledge is not pervasively captured and utilized ge Microsoft INTRANET SharePoint 2010 BEST Participation People & Enterprise Content Management PRACTICES ? Social Insights Learning Lack of integrated strategy to harness Content Search SharePoint 2010 provides a complete set of informal interactions making organizations Network SharePoint 2010 integrates with performance ECM features including web content lose the competitive edge in the long term Implementation of Centralized Reporting and RSS Feeds point services making it possible to aggregate management, document management, records Business Intelligence Functionalities and Users and provide intelligence through KPIs, score Insights Content management, metadata & Taxonomy User Social Dashboards Company cards, reporting dashboards on information management among others with compliance Experience Networking S Blogs spread across disparate systems in a self and self service every step of the way. Ex ki len Micro Blogging T lls t pe Does not integrate with the service and centralized fashion Implementation of Business Workflows a rt Community Enterprise & users everyday work is Setup of Enterprise Collaboration Search Wiki Tagging & e tions Bookmarking Components and Sites and Taxonomy Connec Search Collaboration Structures Informal Infrastructure Informal Infrastructure Enterprise Blogs Information SharePoint 2010 provides robust search features Support and web parts that can be used to find Phase 1 Phase 2 Phase 3 information, documents, people, expertise and Informal knowledge spread across your enterprise portals + as well as backend systems and file stores Business Formal Collaboration Applications Content Business Management Intelligence Formal Infrastructure Formal Infrastructure Business Data Document Integrations Management Workflows
  • 8. The Story So Far… Formal Infrastructure Formal Infrastructure Top Down approach Command & Control Content Business Business Management Applications Intelligence Within Organizational Boundaries Workflows Collaboration Formally Governed Focus on Optimization of Formal Processes Document Business Data Management Enterprise Enterprise Integrations Limited User Contribution Security Intranet Intranet Governance Knowledge is not pervasively captured and utilized ? Lack of integrated strategy to harness informal interactions making organizations lose the competitive edge in the long term Users Company Blogs Does not integrate with the Community Enterprise users everyday work Wiki Informal Infrastructure Informal Infrastructure
  • 9. Current Issues & Unmet Needs • Delivering Information in Context of Everyday Work ― Users of the intranet do not have integrated tools that allow them to get the right information in context of the task in hand to have their issues solved, interact with peers and colleagues on ideas and approaches, access related templates, documents and other resources. ― Users have to access various tools and applications that are focused on specific information artifacts further introducing delays in getting their task done faster • Knowledge Retention ― The current intranets provide very less support like centralized knowledge dashboards, contextual knowledge bubble up tools, easy to user tools to capture knowledge among others and pave way for enterprise knowledge retention • Skills and Talent Identification and Retention ― Current intranets do not provide an infrastructure which can allow for pervasive identification of skills, experts, SMEs among others through the analysis of quality contributions, ratings and other collaborative processes which would help in allowing the HR to create retention and growth strategies for talented and skillful individuals • Capturing Informal Knowledge ― The current tools and applications are good at capturing formal knowledge, but the informal knowledge is still being shared around the water coolers. The intranet do not provide a central set of easy to use tools which can be used by employees to quickly contribute information through the intranet to the organization’s knowledge base.
  • 10. Current Issues & Unmet Needs • Enterprise Communities and Networks ― Even though majority of the organizations have understood the benefits of fostering collaboration and knowledge based communities, they have not been able to implement it due to various factors like the lack of platform capabilities, governance strategies, adoption roadmap and the availability of the right set of tools and applications • Lack of Open Collaboration ― The current intranet supports the concept of formal collaboration, which are really driven by the formal processes put in place by the organization. ― Even tools like blogs and wikis are command and controlled and there are really no end user focused collaboration applications implemented that provide and foster a culture of open collaboration within the organization. • Delivering the intranet as the single source of truth ― The concept of the intranet being the single source of truth is restricted to the integration of data and information from existing legacy and LOB systems into the various applications of the intranet ― What has not become mainstream is the integration of information and artifacts from external sources like the internet via RSS feeds and mash up type of applications • Creating a well governed collaborative environment ― The current governance methodologies and procedures have proved to be ineffective to be applied to an intranet environment that is open, rich and pervasive with the user being in the absolute center of the organization and everything else revolving around the needs of the user.
  • 11. Intranet Trends for 2010 • Informal Collaboration at the Forefront of the Organization • Intranets 2010 and beyond will see informal collaboration going mainstream with organizational functions like knowledge management, skills & talent management and retention, communities and networks and information delivery being put on informal programs and driven by contextually rich tools and applications integrated within the work environment of the user • The role of formal collaboration would be to receive feedback, analyze trends, identify top ideas among others from the informal interactions going on and optimize existing processes within the organization • Support for Massive / Sponsored Collaboration • Intranets 2010 will include the capabilities that can allow users to create on-demand and ad-hoc collaboration workspaces, knowledge communities on a need to know basis among others via the utilization of standard collaboration, community and knowledge management templates • Dominance of Social Networking • Lot of early adopters have already had their experiments with Social Networking within the organization and have realized the benefits of going social • Intranets 2010 will be the platform where the user’s social profile will take center stage and will be the key contributor for HR processes, Skills & Talent identification, propagation and knowledge within the organization • Flatter Content Management • Content will still remain the “King” and there will be pervasive, Web 2.0 and easy to use tools that will allow the users to identify and disseminate the knowledge potential of the content through flatter approaches like folksonomies, open sharing and collaboration to deliver the content as a knowledge artifact for the entire organization
  • 12. Intranet Trends for 2010 • Rich and Interactive • Document Management will merge with digital asset management to deliver an extended, open and collaborative environment for storing and managing rich media files including video, audios, presentations, flash and silverlight files among others • Moreover, there will be exciting new media applications built on top of Intranets 2010 to deliver a knowledge and learning oriented environment to the end users of the organization • Enhanced Search • Intranets 2010 will see search functionalities exploring beyond the “Search Box” and will be extensively utilized in various ways for automatically and contextually delivering expertise, content and document artifacts, knowledge artifacts among others • People, skills and expertise search will become mainstream along with content and document search within the organization • Focus on Knowledge and Learning • Intranets 2010 will include the best of the collaboration features provided by the Internet, Web 2.0, Social networking and communities to deliver an integrated environment for managing knowledge and learning • Governance • Intranets 2010 will force organizations to not only come up with a extended set of governance policies and compliance procedures, but will also have self service based governance tools and applications made part of these policies and procedures and integrated within Intranet 2010 paving way to a self growing and self governed platform for open and social collaboration
  • 13. Agenda Sites Sites and Portal infrastructure allows your organization to utilize SharePoint 2010 as a single platform for implementing enterprise collaboration intranets, customer, partner and vendor extranets and corporate Composites websites The Composites feature of SharePoint allows you to dynamically create and manage no-code collaboration applications directly using the SharePoint interface or Communities Formal Infrastructure Formal Infrastructure SharePoint Designer 2010 in a self service and SharePoint 2010 tightly integrates with Top Down approach controlled manner Communities and Social Networking Information Architecture Command & Control Capabilities. You can now easily build Content Business Management Applications Business Intelligence Rating Knowledge Sites Enterprise communities and social networks Within Organizational Boundaries Ad-Hoc Wikis allowing users to collaborate, share Workspaces Workflows Collaboration Formally Governed information and manage expertise in seamless Rich Media manner Governance Content Wor Mangement Focus on Optimization of Formal Processes Profile k Document Enterprise Business Data Dashboards Composites Communities y Enterprise K Management lit Integrations Limited User Contribution no bi w Intranet Intranet si le Security Governance Commenting Vi d Knowledge is not pervasively captured and utilized ge Microsoft INTRANET SharePoint 2010 BEST Participation People & Enterprise Content Management PRACTICES ? Social Insights Learning Lack of integrated strategy to harness Content Search SharePoint 2010 provides a complete set of informal interactions making organizations Network SharePoint 2010 integrates with performance ECM features including web content lose the competitive edge in the long term Implementation of Centralized Reporting and RSS Feeds point services making it possible to aggregate management, document management, records Business Intelligence Functionalities and Users and provide intelligence through KPIs, score Insights Content management, metadata & Taxonomy User Social Dashboards Company cards, reporting dashboards on information management among others with compliance Experience Networking S Blogs spread across disparate systems in a self and self service every step of the way. Ex ki len Micro Blogging T lls t pe Does not integrate with the service and centralized fashion Implementation of Business Workflows a rt Community Enterprise & users everyday work is Setup of Enterprise Collaboration Search Wiki Tagging & e tions Bookmarking Components and Sites and Taxonomy Connec Search Collaboration Structures Informal Infrastructure Informal Infrastructure Enterprise Blogs Information SharePoint 2010 provides robust search features Support and web parts that can be used to find Phase 1 Phase 2 Phase 3 information, documents, people, expertise and Informal knowledge spread across your enterprise portals + as well as backend systems and file stores Business Formal Collaboration Applications Content Business Management Intelligence Formal Infrastructure Formal Infrastructure Business Data Document Integrations Management Workflows
  • 14. Intranet 2010 – The Vision Rating Knowledge Wikis Profile Wor Dashboards k Rich Media y K lit no bi wl si ed Vi ge Participatio People & Content Business Social Commenting Learning Collaboration Search Applications Content Business Network Management Intelligence Formal Infrastructure Formal Infrastructure n Information S Support Ex ki len T lls t p Business Data Micro Blogging er a Document RSS Feeds Integrations t & Management is Workflows e tions Connec Enterprise Blogs Tagging & Ad-Hoc Bookmarking Workspaces Formal + Informal = Intranet 2010
  • 15. Intranet 2010 Applications • Mainstream Tools & Applications • Others • Contextual Information Bubble up Components • To-Do Lists • Employee Social Profile Management • Meeting Minutes • Social Networking Applications • FAQs • Knowledge and Learning Management • Enterprise Blogs Templates • Suggestion Box / Feedback • Social Search • Messaging • Social HR Applications • Classifieds • Folksonomy Extensions • Reservation Application • On-Demand Workspaces • Mark as Inappropriate • Micro Blogging & Knowledge Wikis • Intranet Statistics • Social Tagging & Bookmarking • Social Analytics & Statistics tools • Forums & Communities • Rich Media Collaboration Galleries • Rating, Commenting, Surveys & Polls • Calendaring & Enterprise Profile Directory
  • 16. Intranet 2010 Technology Platforms 50% 47% 45% 40% 38% 35% 30% 25% 20% 20% 17% 16% 15% 13% 10% 10% 5% 5% 4% 4% 0% SharePoint (MOSS) Other Facebook Mediawiki WordPress Confluence Blogger Drupal Connections / Quikr Movable Type Source : Intranet 2.0 Global Survey • 47% of organizations with 2.0 tools are using Microsoft SharePoint (MOSS 2007) • Facebook is being used by employees (employee groups) in 20% of organizations • Seven have market share of more than 4% led by MediaWiki (17%) and WordPress (16%) • Vendors (“others”) that have less than 4% market share are present in 38% of organizations
  • 17. Agenda Sites Sites and Portal infrastructure allows your organization to utilize SharePoint 2010 as a single platform for implementing enterprise collaboration intranets, customer, partner and vendor extranets and corporate Composites websites The Composites feature of SharePoint allows you to dynamically create and manage no-code collaboration applications directly using the SharePoint interface or Communities Formal Infrastructure Formal Infrastructure SharePoint Designer 2010 in a self service and SharePoint 2010 tightly integrates with Top Down approach controlled manner Communities and Social Networking Information Architecture Command & Control Capabilities. You can now easily build Content Business Management Applications Business Intelligence Rating Knowledge Sites Enterprise communities and social networks Within Organizational Boundaries Ad-Hoc Wikis allowing users to collaborate, share Workspaces Workflows Collaboration Formally Governed information and manage expertise in seamless Rich Media manner Governance Content Wor Mangement Focus on Optimization of Formal Processes Profile k Document Enterprise Business Data Dashboards Composites Communities y Enterprise K Management lit Integrations Limited User Contribution no bi w Intranet Intranet si le Security Governance Commenting Vi d Knowledge is not pervasively captured and utilized ge Microsoft INTRANET SharePoint 2010 BEST Participation People & Enterprise Content Management PRACTICES ? Social Insights Learning Lack of integrated strategy to harness Content Search SharePoint 2010 provides a complete set of informal interactions making organizations Network SharePoint 2010 integrates with performance ECM features including web content lose the competitive edge in the long term Implementation of Centralized Reporting and RSS Feeds point services making it possible to aggregate management, document management, records Business Intelligence Functionalities and Users and provide intelligence through KPIs, score Insights Content management, metadata & Taxonomy User Social Dashboards Company cards, reporting dashboards on information management among others with compliance Experience Networking S Blogs spread across disparate systems in a self and self service every step of the way. Ex ki len Micro Blogging T lls t pe Does not integrate with the service and centralized fashion Implementation of Business Workflows a rt Community Enterprise & users everyday work is Setup of Enterprise Collaboration Search Wiki Tagging & e tions Bookmarking Components and Sites and Taxonomy Connec Search Collaboration Structures Informal Infrastructure Informal Infrastructure Enterprise Blogs Information SharePoint 2010 provides robust search features Support and web parts that can be used to find Phase 1 Phase 2 Phase 3 information, documents, people, expertise and Informal knowledge spread across your enterprise portals + as well as backend systems and file stores Business Formal Collaboration Applications Content Business Management Intelligence Formal Infrastructure Formal Infrastructure Business Data Document Integrations Management Workflows