1. ADMINISTRATION
Vice-President, General Manager
Secretary Treasurer
Office Manager
Accounts Receivable Clerk
Accounts Payable
License Clerk I
License Clerk II
Payroll Clerk
Administration Clerk
File Clerk
Data Entry Clerk
Switchboard/Receptionist
Part-Time Switchboard/Receptionist
New/Used Vehicle Sales Clerks
SALES
Senior New Vehicle Manager
Business Manager
Assistant Business Manager
Fleet Manager
Truck Specialist
Assistant New Vehicle Manager
Sales Representatives
New Vehicle Lot Attendant
Used Vehicle Sales Manager
Assistant Used Vehicle Sales Manager
Used Vehicle Sales Representative
Reconditioning Technician
Used Vehicle Lot Attendant
Greeter
Part-Time Greeter
D.C.S. Operator
Business Clerk
-2-

2. LEASING
Lease Manager
Assistant Lease Manager
Lease Representative
Senior Leasing Accounting Clerk
Leasing Clerk
SERVICE
Service Director
Service Manager
Assistant Service Manager
Customer Assistant Coordinator
Shop Manager
Shop Quality Control Foreman
Retail Technician
Lube Technician/Apprentice
Service Consultant
Control Tower Operator
Time Keeper
Head Cashier
Service Cashier
Part-Time Cashier
Service Sales Representative
Greeter
Service Receptionist
Warranty Clerk
Appointment Coordinator
Vehicle Detail
Used Vehicle Detail
Shuttle Bus Driver
Car Porter
Part-Time Car Porter
Maintenance
-3-

3. P.D.I.
P.D.I. Manager
P.D.I. Coordinator
P.D.I. Technician
RustProofer
Detail Foreman
Detail Person
Vehicle Preparation Attendant
BODY SHOP
Body Shop Manager
Assistant Body Shop Manager
Shop Foreman
Body Shop Technician
Body Shop Technician Apprentice
Estimator
Paint Preper
Paint Technician
Body Shop Clerk
Detail Person
Lot Attendant
PARTS
Parts Manager
Assistant Parts Manager
Technician Counter
Front Counter Person
Parts Clerk
Shipper/Receiver
Parts Department Driver

4. ADMINISTRATION

5. ADMINISTRATION
Vice-President, General Manager
Secretary Treasurer
Office Manager
Accounts Receivable clerk
Accounts Payable
License Clerk I
License Clerk II
Payroll Clerk
Administration Clerk
File Clerk
Data Entry Clerk
Switchboard/Receptionist
Part-Time Switchboard/Receptionist
New/Used Vehicle Sales Clerks

6. JOB DESCRIPTION
_____________________________________________________________________________
_
(1) Approved Job Title: Vice-President, General Manager
Department: Corporate Administration
Division/Area: N/A
Reports To: President
Posts Supervised: All Department Managers
_____________________________________________________________________________
_
(2) Basic Function: To plan, organize, direct and control efficient and effective
overall corporate operations, ensuring each department
meets or exceeds sales objectives while maximizing
profitability, remaining within predetermined budgetary
guidelines. Ensures all staff members are dedicated
to achieve maximum customer satisfaction.
_____________________________________________________________________________
_
(3) Major Duties:
1) Establishes and recommends corporate and departmental budgetary objectives
both globally and by line
2) Monitors and analyses all financial and performance reports
3) Supervises each department head under his/her control
4) Recommends/establishes policies and/or programs to improve efficiencies for
attaining increased customer satisfaction and growth, employee productivity
and corporate objectives.
5) Arranges "in-service" and other training programs to enhance skills and
capabilities of all employees; i.e., APB, Predictive Index, etc.
6) Authorizes large purchase requisitions for equipment, services, supplies, etc.
7) Enters into contractual agreement with suppliers on large financial matters/
investments after discussions and approval from Owner Principal

7. 8) Supervises the performance of all contracts and/or agreements, ensuring all
conditions are fulfilled
Vice-President, General Manager (Continues) Page 2
9) Reviews all P.I. tests with appropriate department head prior to hiring new
employees
10) Performs annual reviews and performance appraisals
11) Maintains a good working relationship with appropriate Manufacturer's
Management and staff
12) Maintains current knowledge of all Manufacturers’. and competitive programs
13) Initiatives and /or attends meetings with government, corporate legal and financial
institutions
14) Attends and remains a member in 'good standing' of appropriate Manufacturer's
dealership organizations, community business organizations, etc.
15) Handles personally all difficult dissatisfied customers
16) Maintains current knowledge of Canadian legislation as it affects the auto
industry or dealership directly
17) Develops and completes both annual and three year plans no later than four weeks
prior to each fiscal year-end
18) Maintains a good working relationship with other dealers, regardless of franchise
19) Tours the entire premises at least twice a week during working hours
20) Holds weekly department heads meetings
21) Meets with individual department heads weekly to review and monitor progress
and results
22) Arranges a minimum of two hours of undisturbed time weekly for planning and
strategy development
23) Ensures the dealership conforms to all municipal, provincial, federal and any
regulatory organization regulations
24) Analyses salary and market surveys
25) Approves and supervises all advertising or promotional programs

8. 26) Ensures entire dealership premises are clean, neat and presentable at all times
Vice-President, General Manager (Continued) Page 3
27) Takes an individual interest in each employee, ensuring to call them by name and
speak to as many as possible on tour
28) Grooms a replacement for promotion
29) Monitors all key financial and inventory reports on a weekly basis
30) Attains mutually agreed and approved annual forecasts
31) Meets and interviews Manufacturer's representatives to determine business
climate, product availability and competitive activity
32) Approves and authorizes all advertising and/or literature for publication
33) Meets with dealer principles every two weeks for operations review
34) Approves all company employee functions
35) Develops and maintains a sound team work philosophy within each department
36) Knows, understands and applies municipal, provincial and federal legislation as it
pertains to employees and dealership
37) Performs other related duties
_____________________________________________________________________________
_
(4) Authority: Is given the authority to plan, organize, direct and control the
day-to-day operations of the dealership. May have signing
authority as a corporate officer.
Relationships with: President
All Departments
Suppliers
Governmental Agents
Industry Organizations
Financial and Legal Institutions
Local Business Organizations
General Public

9. Vice-President, General Manager (Continued) Page 4
(5) Job Requirements:
1) Level of Education: Post Secondary/Univiersity Majoring
in Business Administration
2) Experience required: Manufacturer's Dealership Departmental
Management helpful
3) Qualifications:
a) Expert knowledge of: All facets of accounting and
vehicular business practices, A.P.B.,
Predictive Index testing and Manufacturer's
policies and procedures
b) Working exposure to: Finance, Computer Systems
c) Specials skills and abilities:Personnel Management
Communication
Logic
Planning
Organization
Analytical
Accounting Interpretation
Time Management
Patience
Bondable
Good Listener
_____________________________________________________________________________
_
(6) Other Information:
List hours of work and working conditions, if non-standard; include travel requirements,
equipment to be operated, etc.):
________________________________________________________________________
________________________________________________________________________

10. ________________________________________________________________________
Hours of Work: 9:00 a.m. - 5:00 p.m. Monday - Friday
(May be required to work overtime)
Vice-President, General Manager (Continued) Page 5
(7) Date: _______________________ Incumbent: __________________________
Approved by:_________________________

11. JOB DESCRIPTION
_____________________________________________________________________________
_
(1) Approved Job Title: Secretary Treasurer
Department: Administration Department
Division/Area: Administration
Reports To: Vice-President General Manager
Posts Supervised: Office Manager
_____________________________________________________________________________
_
(2) Basic Function: To maintain and develop accurate corporate accounting
practices and procedures for maximum profitability and
cost-efficiencies within his/her department while
supervising all accounting functions and staff.
_____________________________________________________________________________
_
(3) Major Duties:
1) Monitors the supervision of payroll, accounts payable, accounts receivable and
sales/purchases of vehicle documentation
2) Supervises all accounting functions
3) Completes Government returns, monthly, quarterly and annually, including:
capital & repair expenditures actual, capital expenditures revised forecast,
ownership & transfer of technology, retail trade survey
4) Signs all official documents for the dealership; i.e., cheques, lease agreements,
etc.
5) Supervises the coding of all expenses requiring explanation
6) Deals with auditors when necessary
7) Supervises the preparation of monthly and year-to-year operating statements
8) Supervises the preparation of write off of depreciation and prepaid expenses

12. Secretary Treasurer (Continued) Page 2
9) Analyses specific accounts monthly which the President/General Manager
request, including in-depth monitoring of the following accounts;
- Bank reconciliation's
- Listing of contracts in transit ensuring no old outstanding amounts
- New vehicle inventory
- Used vehicle inventory
- Work in progress
- Factory receivables
- Warranty claims
- Accounts receivable
10) Conducts an analytical review of monthly financial statements highlighting:
deviations from budget, unusual increases/decreases in revenue and expenses,
providing explanations for each
11) Compares product lines by line and format, actuals against budget on a monthly
and year-to-date basis for gross margin deviations
12) Monitors vehicles and parts inventories for increased cost efficiencies and
profitability
13) Designs accounting policies and procedures for all departments
14) Receives department forecasts monthly 10 days prior to forecasted month
commencement; i.e., June forecast by May 20
15) Provide daily operating control reports by department
16) Recommends capital expenditures for improved efficiencies
17) Deals with financial institutions to obtain the most advantageous rates of return
18) Performs annual reviews
19) Conducts regular monthly staff meetings
20) Attends department head meetings
21) Consults with individual department heads to assist in problem-solving

13. 22) Negotiates employee benefit programs
23) Negotiates dealership garage policies
Secretary Treasurer (Continued) Page 3
24) Grooms a replacement
25) Knows, understands and applies municipal, provincial and federal legislation
as it pertains to the dealership
26) Completes Manufacturer's dealer association salary surveys
27) Designs and inputs all special requested computer reports
28) Deals with Government auditors
29) Develops department head bonus plans
30) Attends training/Sseminars as necessary
31) Handles employee complaints when necessary
32) Prepares monthly and six year comparison of sales, expenses and profit by
department
33) Ensures all safety policy and procedures in accordance with IAPA, WHIMS and
company are strictly adhered to
34) Performs other related duties
_____________________________________________________________________________
_
(4) Authority: Is given the authority to approve all capital expenditures. Maintain
and develop accounting procedures.
Relationships with: Lease Management and Staff
Sales Management and Staff
Service Management and Staff
Body Shop Management and Staff
Parts Management and Staff
Administration Management and Staff
Government
Suppliers
General Public

14. Secretary Treasurer (Continued) Page 4
(5) Job Requirements:
1) Level of Education: Post Secondary/Univiersity with a
designation preferable; i.e.CGA, RIA or CA
2) Experience required: Vehicular Accounting
3) Qualifications:
a) Expert knowledge of: All facets of accounting practices
b) Working exposure to: Computer operations,Manufacturer's
accounting systems
c) Specials skills and abilities:Staff Management
Communications
Organization
Analytical
Bondable
Attention to Detail
Decisive
Delegation
Motivation
____________________________________________________________________________
(6) Other Information:
List hours of work and working conditions, if non-standard; include travel requirements,
equipment to be operated, etc.):
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
Hours of Work: 9:00 a.m. - 5:00 p.m. Monday - Friday
(May be required to work overtime)
(7) Date: _______________________ Incumbent: __________________________

15. Approved by:_________________________

16. JOB DESCRIPTION
_____________________________________________________________________________
_
(1) Approved Job Title: Office Manager
Department: Administration Department
Division/Area: Office
Reports To: Secretary Treasurer
Posts Supervised: All administration staff within office and other departments
_____________________________________________________________________________
_
(2) Basic Function: To assure that efficient and accurate accounting procedures
are conducted within each area under his/her direct
responsibility while maintaining deadlines.
_____________________________________________________________________________
_
(3) Major Duties:
1) Monitors Group Health Plan
2) Verifies weekly and semi-monthly payroll
3) Ensures monthly government financial institutions cheques are paid promptly
4) Analyses and audits monthly internal reports; i.e., sublet, Continuous Protection
Plan, warranty claim schedules, etc.
5) Supervises and monitors employee performance and work flow for cost-
effectiveness and efficiency
6) Recruits and interviews new department employees
7) Conducts training of new employees
8) Recommends and advises Secretary Treasurer of new policies and procedures
for improved efficiencies either within the department or in conjunction with
other departments.
9) Participates in regular monthly department meetings

17. 10) Performs annual reviews
11) Monitors and prepares day's receivable schedule on a monthly basis
Office Manager (Continued) Page 2
12) Assists Manufacturer's and dealer association salary surveys
13) Relieves Secretary Treasurer in his/her absence
14) Work in conjunction with the Secretary Treasurer to determine methods and
procedures to obtain requested reports or address unique problems
15) Orders office and miscellaneous supplies
16) Attends department head meetings
17) Grooms a replacement for promotion
18) Prepares leasing and financial statement reports for Dealers Association
19) Processes all month end functions to financial statement
20) Maintains and monitors computer system handling all problems when they occur
21) Verifies all accruals are correct monthly
22) Balances all accounts within the general ledger monthly
23) Verifies audit trail each a.m. for errors and corrections
24) Monitors the supervision of payroll, accounts payable, accounts receivable and
sales/purchases of vehicle documentation
25) Signs all official documents for the dealership; i.e., cheques, chattels for
G.M.A.C. etc.
26) Monitors and codes all expenses requiring when necessary
27) Deals with auditors when necessary
28) Knows and understands the job function of each employees under his/her direct
supervision
29) Consults with individual department heads to assist in problem-solving

18. Office Manager (Continued) Page 3
30) Reviews specific accounts monthly which the President/General Manager request,
including in-depth monitoring of the following accounts:
- Bank reconciliation's
- Listing of contracts in transit ensuring no old outstanding amounts
- New vehicle inventory
- Used vehicle inventory
- Work in progress
- Factory receivables
- Warranty claims
- Accounts receivable
31) Reviews and reconciles wholesale liability (notes payable - new vehicle and
demos) and notes payable - lease and rental units against amount shown by the
financial company
32) Knows, understands and applies municipal, provincial and federal legislation as it
pertains to the dealership
33) Ensures all safety policy and procedures in accordance with IAPA, WHIMS and
company are strictly adhered to
34) Performs other related duties
_____________________________________________________________________________
_
(4) Authority: Is given the authority to supervise, train and develop his/her staff.
To assure all necessary accounting transactions under
his/her control are efficiently and accurately administered..
Relationships with: Lease Management and Staff
Sales Management and Staff
Service Management and Staff
Body Shop Management and Staff
Parts Management and Staff
Suppliers
General Public
_____________________________________________________________________________
_
(5) Job Requirements:

19. 1) Level of Education: Grade 12, plus post-secondary
2) Experience required: Manufacturer's accounting practices and
procedures helpful
Office Manager (Continued) Page 4
3) Qualifications:
a) Expert knowledge of: General accounting and office procedures,
E.D.P. operations
b) Working exposure to: Dealership policies and procedures
systems
c) Specials skills and abilities:Office Management
Communications
Staff Management
Payroll Knowledge
Logic
Patience
Works Well Under Stress
Bondable
____________________________________________________________________________
(6) Other Information:
List hours of work and working conditions, if non-standard; include travel requirements,
equipment to be operated, etc.):
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
Hours of Work: 9:00 a.m. - 5:00 p.m. Monday - Friday
(May be required to work overtime)
(7) Date: _______________________ Incumbent: __________________________
Approved by:_________________________

21. JOB DESCRIPTION
_____________________________________________________________________________
_
(1) Approved Job Title: Accounts Receivable Clerk
Department: Administration Department
Division/Area: Office
Reports To: Office Manager
Posts Supervised: N/A
_____________________________________________________________________________
_
(2) Basic Function: To monitor and control all accounts receivable to assure
necessary payment. Implement appropriate action to
remedy outstanding balances.
____________________________________________________________________________
(3) Major Duties:
1) Reconciles all cheques received daily
2) Verifies all customer charge repair orders have a legitimate charge account
3) Mails charge repair order customer copies
4) Verified for accuracy invoices to insurance companies for repair claims
5) Monitors aged accounts and follows-up repayment of overdue accounts
6) Seeks guidance and/or assistance on problem accounts prior to contracting a
collection agency
7) Processes parts and service account applications for reference checks; i.e., banks,
suppliers, etc.
8) Verifies all control numbers and amounts on schedule are accurate, correcting
when required
9) Ensures all safety policy and procedures in accordance with IAPA, WHIMS and
company are strictly adhered to
10) Performs other related duties

22. Accounts Receivable Clerk (Continued) Page 2
(4) Authority: Is given the authority to contact various agencies and institutions for
preferences on credit applications.
Relationships with: Lease Management and Staff
Sales Management and Staff
Service Management and Staff
Body Shop Management and Staff
General Public (by telephone)
_____________________________________________________________________________
_
(5) Job Requirements:
1) Level of Education: Grade 12
2) Experience required: Accounts receivable preferable
3) Qualifications:
a) Expert knowledge of: Accounting practices helpful
b) Working exposure to: Computer operation, banking
c) Specials skills and abilities:Communication
Initiative
Detail Orientation
Typing
Patience
Logic
____________________________________________________________________________
(6) Other Information:
List hours of work and working conditions, if non-standard; include travel requirements,
equipment to be operated, etc.):
________________________________________________________________________
________________________________________________________________________

23. ________________________________________________________________________
Hours of Work: 9:00 a.m. - 5:00 p.m. Monday - Friday
(May be required to work overtime)
Accounts Receivable Clerk (Continued) Page 3
(7) Date: _______________________ Incumbent: __________________________
Approved by:_________________________

24. JOB DESCRIPTION
_____________________________________________________________________________
_
(1) Approved Job Title: Accounts Payable Clerk
Department: Administration Department
Division/Area: Office
Reports To: Office Manager
Posts Supervised: NA
_____________________________________________________________________________
_
(2) Basic Function: To reconcile to supplier statements, to prepare cheques for
payment when due.
_____________________________________________________________________________
_
(3) Major Duties:
1) Analyses monthly accounts payable report against actual statements
2) Reconciles and pays verified accounts
3) Instigates the necessary action to ratify outstanding balances
4) Prepares cheques as required
5) Matches purchase orders to invoices
6) Posts into computer accounts payable invoices as received
7) Ensures payment is made promptly to qualify for any applicable discounts
8) Returns any unapproved invoices to the department in question
9) Prepares bank deposits daily
10) Prepares and verifies all C.P.P. and P.P.M. documents and forms are accurately
completed
11) Submits claims to C.P.P. and P.P.M.

25. 12) Reconciles payment upon receipt
13) Types all stencilled memos
Accounts Payable Clerk (Continued) Page 2
14) Types correspondence for department heads/managers
15) Types and sends customer related correspondence as required
16) Ensures all mail is prepared for 3:00 p.m. pickup
17) Inspects all envelopes to ensure all addresses are type written
18) Attends department meetings as required
19) Ensures all safety policy and procedures in accordance with IAPA, WHIMS and
company are strictly adhered to
20) Performs other related duties
_____________________________________________________________________________
_
(4) Authority: Is given the authority to prepare cheques for payment on
outstanding amounts.
Relationships with: Lease Management and Staff
Sales Management and Staff
Service Management and Staff
Body Shop Management and Staff
Parts Management and Staff
Suppliers
General Public
_____________________________________________________________________________
_
(5) Job Requirements:
1) Level of Education: Grade 12
2) Experience required: Typing, Basic Accounting
3) Qualifications:
a) Expert knowledge of: N/A
b) Working exposure to: Computers helpful

26. c) Specials skills and abilities: Bondable
Mathematics
Typing
Communication
Accounts Payable Clerk (Continued) Page 3
Initiative
Accurate
_____________________________________________________________________________
_
(6) Other Information:
List hours of work and working conditions, if non-standard; include travel requirements,
equipment to be operated, etc.):
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
Hours of Work: 9:00 a.m. - 5:00 p.m. Monday - Friday
(May be required to work overtime)
(7) Date: _______________________ Incumbent: __________________________
Approved by:_________________________

27. JOB DESCRIPTION
_____________________________________________________________________________
_
(1) Approved Job Title: License Clerk I
Department: Administration Department
Division/Area: Administration
Reports To: Office Manager
Posts Supervised: N/A
_____________________________________________________________________________
_
(2) Basic Function: To ensure all sold vehicles have the appropriate Licensing
documentation completed.
_____________________________________________________________________________
_
(3) Major Duties:
1) Prepares all Licensing applications for all vehicles daily
2) Determines Licensing fees, prepares cheque and submits to Ministry of Transport
office
3) Verifies returned Licensing information and records applicable date on docket;
i.e., plate and permit number
4) Places completed docket in mobile file
5) Files docket under appropriate sales representatives name
6) Contacts appropriate people to compete any missing information for Licensing
7) Contacts Ministry of Transport on a regular basis
8) Handles sales representatives inquires pertaining to specific clients Licensing
9) Attends department meetings when required
10) Ensures all safety policy and procedures in accordance with IAPA, WHIMS and
company are strictly adhered to

28. 11) Performs other related duties
License Clerk 1 (Continued) Page 2
(4) Authority: Is given the authority to complete all documentation for Licensing
of vehicles.
Relationships with: Sales Management and Staff
Administration Management and Staff
Government
_____________________________________________________________________________
_
(5) Job Requirements:
1) Level of Education: Grade 12
2) Experience required: Licensing Experience helpful
3) Qualifications:
a) Expert knowledge of: N/A
b) Working exposure to: N/A
c) Specials skills and abilities:Accuracy
Organized
Patience
Attention to Detail
Communication
____________________________________________________________________________
(6) Other Information:
List hours of work and working conditions, if non-standard; include travel requirements,
equipment to be operated, etc.):
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
Hours of Work: 9:00 a.m. - 5:00 p.m. Monday - Friday

29. (May be required to work overtime)
License Clerk 1 (Continued) Page 3
(7) Date: _______________________ Incumbent: __________________________
Approved by:_________________________

30. JOB DESCRIPTION
_____________________________________________________________________________
_
(1) Approved Job Title: License Clerk II
Department: Administration Department
Division/Area: Administration
Reports To: Office Manager
Posts Supervised: N/A
____________________________________________________________________________
(2) Basic Function: To ensure all appropriate documents requiring typing are
accurately completed..
_____________________________________________________________________________
_
(3) Major Duties:
1) Sorts all delivered vehicle dockets
2) Records docket information in new or used vehicle garage register
3) Types dockets for future sales
4) Matches NIVIS, V.D.R. and factory invoice from Manufacturer
5) Files matched documents in appropriate car line folder
6) Retrieves new vehicle pouches and matches with applicable NIVIS, V.D.R. and
factory invoice
7) Records stock numbers on each Manufacturer's document
8) Types, fills and files stock dockets
9) Records bills of lading in new vehicle garage register and files numerically
10) Files V.D.R.;'s numerically within appropriate vehicle line
11) Retrieves dockets from mobile file and types all pertinent documents
12) Attends department meetings as required

31. 13) Handles sales representatives inquires pertaining to specific clients' licensing
License Clerk II (Continued) Page 2
14) Ensures all safety policy and procedures in accordance with IAPA, WHIMS and
company are strictly adhered to
15) Performs other related duties
_____________________________________________________________________________
_
(4) Authority: Is given the authority to finalize all documentation for Licensing of
vehicles..
Relationships with: Sales Management and Staff
Administration Management and Staff
____________________________________________________________________________
(5) Job Requirements:
1) Level of Education: Grade 12
2) Experience required: N/A
3) Qualifications:
a) Expert knowledge of: N/A
b) Working exposure to: N/A
c) Specials skills and abilities:
Attention to Detail
Organized
Rapid Worker
Communication
____________________________________________________________________________
(6) Other Information:
List hours of work and working conditions, if non-standard; include travel requirements,
equipment to be operated, etc.):
________________________________________________________________________
________________________________________________________________________

32. ________________________________________________________________________
Hours of Work: 9:00 a.m. - 5:00 p.m. Monday - Friday
(May be required to work overtime)
License Clerk II (Continued) Page 3
(7) Date: _______________________ Incumbent: __________________________
Approved by:_________________________

33. JOB DESCRIPTION
_____________________________________________________________________________
_
(1) Approved Job Title: Payroll Clerk
Department: Administration Department
Division/Area: Office
Reports To: Office Manager
Posts Supervised: N/A
____________________________________________________________________________
(2) Basic Function: Is responsible for maintaining accurate and current
payroll records to ensure employees are paid accurately
and on time. Prepares all cheques..
_____________________________________________________________________________
_
(3) Major Duties:
1) Assists in revising all increases or changes in employees rates of pay within
the payroll system
2) Totals all time tickets weekly
3) Assists in ensuring all terminated or new employees are deleted/added to
payroll system
4) Answers all employee enquiries regarding their pay/deductions
5) Balances and remits insurance plan premiums
6) Summarizes payroll for posting in accounting
7) Prepares Sales Representatives monthly commission/bonus cheques
8) Obtains from Accounts Receivable any employee amounts charged to
their account, ensuring employee has signed authorization for deductions
9) Reviews all pays for accuracy
10) Distributes pays to appropriate managers

34. 11) Assists in balancing T4 slips at year end
Payroll Clerk (Continued) Page 2
12) Assists in preparing payroll statistics for Government
13) Assists in preparing, monitoring and controlling employee charitable
donations through payroll deductions
14) Assists in calculating all vacation pay
15) Assists in issuing all records of employment
16) Prepares any manual cheques as required
17) Notifies immediate supervisor of any payroll procedures which are not adhered
to by management or staff
18) Explains all payroll deductions/benefits to new employees
19) Ensures all appropriate forms are signed and accurately completed by
new employees
20) Assists in other job functions within the Administration Department
21) Attends department meetings as required
22) Ensures all safety policy and procedures in accordance with IAPA, WHIMS
and company are strictly adhered to
23) Performs other related duties
_____________________________________________________________________________
_
(4) Authority: Is given the authority to issue cheques, and make appropriate
payroll adjustments upon approval.
Relationships with: Lease Management and Staff
Sales Management and Staff
Service Management and Staff
Body Shop Management and Staff
Parts Management and Staff
Administration Management and Staff
Bank
General Public

35. Payroll Clerk (Continued) Page 3
(5) Job Requirements:
1) Level of Education: Grade 12
2) Experience required: Previous Payroll Helpful
3) Qualifications:
a) Expert knowledge of: N/A
b) Working exposure to: Computers, Basic Accounting
c) Specials skills and abilities:Bondable
Communications
Maintain Confidentiality
Attention to Detail
Accuracy
Math
Typing
Computers
Initiative
Organized
_____________________________________________________________________________
_
(6) Other Information:
List hours of work and working conditions, if non-standard; include travel requirements,
equipment to be operated, etc.):
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
Hours of Work: 9:00 a.m. - 5:00 p.m. Monday - Friday
(May be required to work overtime)

36. _____________________________________________________________________________
_
(7) Date: _______________________ Incumbent: __________________________
Approved by:_________________________

37. JOB DESCRIPTION
_____________________________________________________________________________
_
(1) Approved Job Title: Administration Clerk
Department: Administration Department
Division/Area: Office
Reports To: Office Manager
Posts Supervised: N/A
_____________________________________________________________________________
_
(2) Basic Function: Is responsible to replace any employee absent from
Administration Department and assists Office
Manager
as required..
_____________________________________________________________________________
_
(3) Major Duties:
1) Knows and understands the job description function of each non-management
position within the department
2) Performs bank reconciliation monthly
3) Assists and troubleshoots with employees when problems occur
4) Balances posting variances daily
5) Posts cheques as required
6) Balances new vehicle deliveries outstanding to schedule
7) Assists Office Manager in variances to budget when preparing financial
statements
8) Reconciles and balances all charge accounts paid; i.e., Visa, Master Card, etc.
9) Reconciles and balances all General Motors outstanding accounts

38. 10) Ensures all employee information on computer system is current and accurate
11) Attends department meetings as required

39. Administration Clerk (Continued) Page 2
12) ensures all safety policy and procedures in accordance with IAPA, WHIMS and
company are strictly adhered to
13) Performs other related duties
_____________________________________________________________________________
_
(4) Authority: Is given the authority to fulfil the job requirements for each
position he/she relieves.
Relationships with: Lease Management and Staff
Sales Management and Staff
Service Management and Staff
Body Shop Management and Staff
Parts Management and Staff
Administration Management and Staff
Financial Institutions
Bank
_____________________________________________________________________________
_
(5) Job Requirements:
1) Level of Education: Grade 12, Post-Secondary Accounting Helpful
2) Experience required: Previous Auto Dealership helpful
3) Qualifications:
a) Expert knowledge of: N/A
b) Working exposure to: Computer Systems helpful
c) Specials skills and abilities: Bondable
Problem Solving
Communication
Analytical
Works well under pressure
Attention to Detail
Initiative
Patience
Works with minimal supervision

40. Administration Clerk (Continued) Page 3
(6) Other Information:
List hours of work and working conditions, if non-standard; include travel requirements,
equipment to be operated, etc.):
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
Hours of Work: 9:00 a.m. - 5:00 p.m. Monday - Friday
(May be required to work overtime)
_____________________________________________________________________________
_
(7) Date: _______________________ Incumbent: __________________________
Approved by:_________________________

41. JOB DESCRIPTION
_____________________________________________________________________________
_
(1) Approved Job Title: Date Entry Clerk
Department: Administration Department
Division/Area: General Office
Reports To: Office Manager
Posts Supervised: N/A
_____________________________________________________________________________
_
(2) Basic Function: Is responsible to enter all required computer documentation
into computer, exercising maximum efficiencies and effect
time utilization..
_____________________________________________________________________________
_
(3) Major Duties:
1) Performs data entry on main computer
2) Enters accounting copies of cheques into computer daily
3) Sorts and identifies any errors on service work orders from prior day
4) Posts all work orders on a daily basis
5) Posts all supplier invoice on a daily basis
6) Posts all journal entries daily
7) Posts all leasing documents into computer daily
8) Posts daily all delivered new and used vehicles requiring adjustments
9) Posts all parts slips daily
10) Posts warranty credits as required
11) Backs up computer at the end of each day

42. 12) Attends department meetings as required
Data Entry Clerk (Continued) Page 2
13) Ensures all safety policy and procedures in accordance with IAPA, WHIMS and
company are strictly adhered to
14) Performs other related duties
_____________________________________________________________________________
_
(4) Authority: Is given the authority to verify work order totals and costs and
question Service Department for any work order discrepancies.
Relationships with: Administration Management and Staff
Lease Management and Staff
Service Management and Staff
Parts Management and Staff
General Public
____________________________________________________________________________
(5) Job Requirements:
1) Level of Education: Grade 12
2) Experience required: Data Entry, Typing, Basic Math helpful
3) Qualifications:
a) Expert knowledge of: N/A
b) Working exposure to: Accounting, Data Entry
c) Specials skills and abilities: Bondable
Basic Bookkeeping
Attention to Detail
Initiative
Communication
Diplomacy
Accuracy
Organized

43. Data Entry Clerk (Continued) Page 3
(6) Other Information:
List hours of work and working conditions, if non-standard; include travel requirements,
equipment to be operated, etc.):
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
Hours of Work: 9:00 a.m. - 5:00 p.m. Monday - Friday
(May be required to work overtime)
_____________________________________________________________________________
_
(7) Date: _______________________ Incumbent: __________________________
Approved by:_________________________

44. JOB DESCRIPTION
_____________________________________________________________________________
_
(1) Approved Job Title: File Clerk
Department: Administration Department
Division/Area: Administration Office
Reports To: Office Manager
Posts Supervised: N/A
____________________________________________________________________________
(2) Basic Function: Responsible for sorting and filing all required documents.
_____________________________________________________________________________
_
(3) Major Duties:
1) Retrieves dockets from New Vehicle Clerks tray
2) Files dockets alphabetically, according to type of sale
3) Retrieves accounts payable invoices
4) Prepares appropriate suppliers folder and files documents in folder
5) Sorts work orders numerically into four categories
6) Files work orders in appropriate section
7) Retrieves both filing copies of cash disbursements
8) Files the appropriate document either numerically or alphabetically
9) Attends department meetings when necessary
10) Verifies that all documents for filing are properly completed
11) Ensures all safety policy and procedures in accordance with IAPA, WHIMS and
company are strictly adhered to

45. 12) Performs other related duties
File Clerk (Continued) Page 2
(4) Authority: Is given the authority to file appropriate documents accurately.
Relationships with: Administration Management and Staff
____________________________________________________________________________
(5) Job Requirements:
1) Level of Education: Grade 12
2) Experience required: N/A
3) Qualifications:
a) Expert knowledge of: N/A
b) Working exposure to: N/A
c) Specials skills and abilities:Accuracy
Logic
Communication
Patience
Pleasant Personality
Attention to Detail
____________________________________________________________________________
(6) Other Information:
List hours of work and working conditions, if non-standard; include travel requirements,
equipment to be operated, etc.):
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
Hours of Work: 9:00 a.m. - 1:00 p.m. Monday - Friday
_____________________________________________________________________________
_

46. File Clerk (Continued) Page 3
(7) Date: _______________________ Incumbent: __________________________
Approved by:_________________________

47. JOB DESCRIPTION
_____________________________________________________________________________
_
(1) Approved Job Title: Switchboard/Receptionist
Department: Administration Department
Division/Area: New Vehicle Showroom
Reports To: Office Manager
Posts Supervised: N/A
_____________________________________________________________________________
_
(2) Basic Function: To answer all telephone inquiries in a friendly, courteous
manner, directing caller to appropriate receiver. Takes
messages when necessary.
_____________________________________________________________________________
_
(3) Major Duties:
1) Opens switchboard
2) Answers all inquiries promptly in a courteous manner
3) Distributes calls to appropriate person
4) Takes messages, placing them in each recipient's message slot
5) Types vehicle quotes and letters as requested
6) Assists Greeters when necessary for customer greeting
7) Directs customers to appropriate departments and/or personnel
8) Records all in/outs of sales staff and Department Manager
9) Ensures all safety policy and procedures in accordance with IAPA, WHIMS and
company are strictly adhered to
10) Performs other related duties

48. Switchboard/Receptionist (Continued) Page 2
(4) Authority: Is given the authority to act as a Company introductory liaison
for the general public..
Relationships with: Lease Management and Staff
Sales Management and Staff
Service Management and Staff
Body Shop management and Staff
Parts Management and Staff
Administration Management and Staff
General Public
____________________________________________________________________________
(5) Job Requirements:
1) Level of Education: Grade 12
2) Experience required: Switchboard helpful, Some Typing
3) Qualifications:
a) Expert knowledge of: N/A
b) Working exposure to: N/A
c) Specials skills and abilities:Good Telephone Voice
Communication
People Skills
Attention to Detail
Friendly Disposition
Good Listener
____________________________________________________________________________
(6) Other Information:
List hours of work and working conditions, if non-standard; include travel requirements,
equipment to be operated, etc.):
________________________________________________________________________

49. ________________________________________________________________________
________________________________________________________________________
Switchboard/Receptionist (Continued) Page 3
Hours of Work: 8:30 a.m. - 4:30 p.m. Monday - Thursday
8:00 a.m. - 6:00 p.m. Friday
(May be required to work overtime)
_____________________________________________________________________________
_
(7) Date: _______________________ Incumbent: __________________________
Approved by:_________________________

50. JOB DESCRIPTION
_____________________________________________________________________________
_
(1) Approved Job Title: Part-Time Switchboard/Receptionist
Department: Administration Department
Division/Area: New Vehicle Showroom
Reports To: Office Manager
Posts Supervised: N/A
_____________________________________________________________________________
_
(2) Basic Function: To answer all telephone inquiries in a friendly, courteous
manner, directing caller to appropriate receiver. Takes
messages when necessary.
_____________________________________________________________________________
_
(3) Major Duties:
1) Opens switchboard
2) Answers all inquiries promptly in a courteous manner
3) Distributes calls to appropriate person
4) Takes messages, placing them in each recipient's message slot
5) Types vehicle quotes and letters as requested
6) Assists Greeters when necessary for customer greeting
7) Directs customers to appropriate departments and/or personnel
8) Records all in/outs of sales staff and Department Manager
9) Ensures all safety policy and procedures in accordance with IAPA, WHIMS and
company are strictly adhered to
10) Performs other related duties

51. Part-Time Switchboard/Receptionist (Continued) Page 2
(4) Authority: Is given the authority to act as a Company introductory liaison
for the general public..
Relationships with: Lease Management and Staff
Sales Management and Staff
Service Management and Staff
Body Shop management and Staff
Parts Management and Staff
Administration Management and Staff
General Public
____________________________________________________________________________
(5) Job Requirements:
1) Level of Education: Grade 12
2) Experience required: Switchboard helpful, Some Typing
3) Qualifications:
a) Expert knowledge of: N/A
b) Working exposure to: N/A
c) Specials skills and abilities:Good Telephone Voice
Communication
People Skills
Attention to Detail
Friendly Disposition
Good Listener
____________________________________________________________________________
(6) Other Information:
List hours of work and working conditions, if non-standard; include travel requirements,
equipment to be operated, etc.):
________________________________________________________________________

52. ________________________________________________________________________
________________________________________________________________________
Part-Time Switchboard/Receptionist (Continued) Page 3
Hours of Work: 4:30 p.m. - 10:00 p.m. Monday - Thursday
9:00 a.m. - 6:00 p.m. Saturday
_____________________________________________________________________________
_
(7) Date: _______________________ Incumbent: __________________________
Approved by:_________________________

53. JOB DESCRIPTION
_____________________________________________________________________________
_
(1) Approved Job Title: New/Used Vehicle Sales Clerks
Department: Administration Department
Division/Area: Vehicle Sales
Reports To: Office Manager
Posts Supervised: N/A
____________________________________________________________________________
(2) Basic Function: To monitor, control and complete the necessary
documentation on all vehicle sales.
_____________________________________________________________________________
_
(3) Major Duties:
1) Receives vehicle deliveries from previous day
2) Prepares payout cheques for amounts payable for each vehicle
3) Prepares and sends any lien payout cheques
4) Prepares documentation (accounting) for input into computer
5) Deals with Sales Managers for commissions
6) Verifies finance cheques when received prior to deposit
7) Takes appropriate action for any outstanding vehicle account receivable
8) Types all refunds for cancelled deals
9) Communicates with other dealers for dealer trades; i.e., costs, etc.
10) Generates cheques for purchase on dealer trades
11) Generates copy of factory invoice for License Clerk
12) Maintains service merchandising system for new vehicles not required to be on

54. system
New/Used Vehicle Sales Clerks (Continued) Page 2
13) Deals with Service Managers and representatives in a prompt and helpful manner
14) Relieves Switchboard as required
15) Process paperwork for Manufacturer Programs as necessary
16) Verified balances on schedules at months end
17) Verifies the account on P.D.I. order and corrects if necessary
18) Ensures all safety policy and procedures in accordance with IAPA, WHIMS and
company are strictly adhered to
19) Performs other related duties
_____________________________________________________________________________
_
(4) Authority: Is given the authority to deal with other dealerships when required.
Relationships with: Lease Management and Staff
Sales Management and Staff
Service Management and Staff
Body Shop management and Staff
Parts Management and Staff
Administration Management and Staff
Other Dealerships
____________________________________________________________________________
(5) Job Requirements:
1) Level of Education: Grade 12
2) Experience required: Typing, basic accounting
3) Qualifications:
a) Expert knowledge of: N/A
b) Working exposure to: N/A
c) Specials skills and abilities: Mathematics
Typing
Communication

55. Initiative
Accuracy
Bondable
New/Used Vehicle Sales Clerks (Continued) Page 3
(6) Other Information:
List hours of work and working conditions, if non-standard; include travel requirements,
equipment to be operated, etc.):
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
Hours of Work: 9:00 a.m. - 5:00 p.m. Monday - Friday
(May be required to work overtime)
_____________________________________________________________________________
_
(7) Date: _______________________ Incumbent: __________________________
Approved by:_________________________

56. SALES

57. SALES
Senior New Vehicle Manager
Business Manager
Assistant Business Manager
Fleet Manager
Truck Specialist
Assistant New Vehicle Manager
Sales Representatives
New Vehicle Lot Attendant
Used Vehicle Sales Manager
Assistant Used Vehicle Sales Manager
Used Vehicle Sales Representative
Reconditioning Technician
Used Vehicle Lot Attendant
Greeter
Part-Time Greeter
D.C.S. Operator
Business Clerk

58. JOB DESCRIPTION
_____________________________________________________________________________
_
(1) Approved Job Title: Senior New Vehicle Manager
Department: Sales Department
Division/Area: New Vehicle Sales
Reports To: General Manager
Posts Supervised: Sales Management Staff, F & I Sales
Management Staff
P.D.I. Manager - indirectly
_____________________________________________________________________________
_
(2) Basic Function: Is responsible for the efficient and profitable planning,
organization, direction and control of the New Vehicle
Sales Department, including manpower forecasting,
obtaining projected sales objectives and bottom line results.
_____________________________________________________________________________
_
(3) Major Duties:
1) Prepares annual plan, establishing staffing patterns, gross sales, category
breakdowns, cost of sale, marketing/promotional expense, plus any
additional expenses to the contribution margin of the profit and loss statement
2) Monitors closely the profitability of his/her department taking prompt corrective
action where necessary
3) Works in close co-operation with the used vehicle and leasing department in
order to maximize sales potentials
4) Establishes monthly, quarterly and annual forecasts monitoring actuals against
forecast and prior year
5) Establishes and supervises new vehicle inventory control systems
6) Reviews and controls new vehicle inventory, ordering as required.
7) Establishes, monitors and controls vehicular inventory levels

59. 8) Monitors and controls the rotation of new vehicle inventory to maximize finance
saving.
Senior New Vehicle Manager (Continued) Page 2
9) Ensures dealer trades are negotiated favourable to Dealership's advantage
10) Recommends advertising strategies for maximum sales potential
11) Ensures new vehicles sales strategies are adhered to
12) Establishes departmental policies and procedures
13) Meets regularly with supervisory staff to ensure staffing and monetary
efficiencies are maintained
14) Reviews and monitors performance of all staff reporting directly to him/her
15) Maintains a constant awareness of CSI levels within the dealership in order
to obtain higher index levels
16) Handles difficult customer complaints to ensure customer satisfaction
immediately
17) Conducts weekly sales management meetings
18) Attends department head meetings
19) Conducts weekly new vehicle sales meetings as required
20) Prepares sales meeting formats for Sales Department
21) Monitors and reviews blue log for daily evaluation of individual sales
representatives performance with Assistant New Vehicle Manager
22) Reviews daily, weekly and monthly logs to ensure each is accurate and current
23) Ensures desk schedule is followed
24) Recruits and interviews sales staff as required
25) Attends G.M. seminars as required
26) Monitors lot activity to minimize lot damage expenses
27) Ensures all general and new vehicle sales department policies are followed

60. 28) Supervises his/her department heads in establishing training programs, including
product knowledge and competitive activity
Senior New Vehicle Manager (Continued) Page 3
29) Contacts his/her share of management call backs
30) Supervises and monitors Greeters functions and schedules
31) Reviews and supervises sales representatives schedule plan with each individual
32) Recommends and reviews corrective measures for individual performers,
assisting individuals when necessary
33) Assists in training sales staff when necessary
34) Performs annual reviews
35) Trains a replacement
36) Knows and understands hiring and termination legislation
37) Prepares and reviews sales representatives compensation agreement with the
General Manager on a regular basis
38) Designs and implements promotional programs and employee incentive programs
within his/her department
39) Implements required Manufacturer's factory programs
40) Ensures all safety policy and procedures in accordance with IAPA, WHIMS and
company are strictly adhered to
41) Knows, understands and applies all municipal, provincial and federal legislation
as it pertains to the dealership
42) Performs other related duties
_____________________________________________________________________________
_
(4) Authority: Is given the authority to plan, organize, direct and control his/her
department within predetermined budgetary guidelines..
Relationships with: Sales Management and Staff
Lease Management and Staff
Service Management and Staff

61. Body Shop management and Staff
Parts Management and Staff
Administration Management and Staff
General Public
Senior New Vehicle Manager (Continued) Page 4
(5) Job Requirements:
1) Level of Education: Grade 12, post-secondary
management training helpful
2) Experience required: Previous sales management
3) Qualifications:
a) Expert knowledge of: Preferable Manufacturer policies,
warranties, direct sales
b) Working exposure to: Statistics, computers,
general accounting
c) Specials skills and abilities:Instructional Skills
Extrovert
People Skills
Data Evaluation
Decision Maker
Initiative
Attention to Detail
Bondable
Diplomacy
Communication
Delegation
Ambitious
Maintains Confidentiality
Motivator
_____________________________________________________________________________
_
(6) Other Information:
List hours of work and working conditions, if non-standard; include travel requirements,
equipment to be operated, etc.):
________________________________________________________________________

62. ________________________________________________________________________
________________________________________________________________________
Senior New Vehicle Manager (Continued) Page 5
Hours of Work: 9:00 a.m. - 5:00 p.m. Monday - Thursday
9:00 a.m. - 6:00 p.m. Friday & Saturday
Hours worked on a rotation basis
(May be required to work overtime)
Uniform required
_____________________________________________________________________________
_
(7) Date: _______________________ Incumbent: __________________________
Approved by:_________________________

63. JOB DESCRIPTION
_____________________________________________________________________________
_
(1) Approved Job Title: Business Manager
Department: Sales Department
Division/Area: Aftermarket Sales
Reports To: Senior New Vehicle Sales Manager
Posts Supervised: Business Clerks
_____________________________________________________________________________
_
(2) Basic Function: Responsible for selling, financing, chemicals,
warranties and insurance to sold customers and
obtaining predetermined sales quotas within
budgetary guidelines.
._____________________________________________________________________________
(3) Major Duties:
1) Organizes daily guideline
2) Contacts financial institutions for credit approvals from prior day
3) Enters delivery dates and times into master log
4) Prepares work orders and notifies Sales Reps re: each delivery
5) Prepares, enters on computer any/all documentation for final delivery, i.e.,
finance contracts, extended warranty forms, insurance forms
6) Notifies New Vehicle Manager of any undelivered vehicles and reschedules
into log
7) Contacts any clients for additional information for finance companies
8) Schedules work hours for business department
9) Records gross profit and items sold to each customer on daily log book
10) Forecasts average dollar sales per vehicle monthly and annually for new and used

64. vehicles
Business Manger (Continued) Page 2
11) Monitors sales against forecast on a year-to-date and prior year basis
12) Trains Sales Reps on proper turnover to business office
13) Trains and supervises Business Clerks
14) Prepares month end sales reports for extended warranties and insurance
15) Meets with customers taking delivery for finalization and signing of
appropriate documents
16) Prepares final insurance documentation
17) Performs annual reviews
18) Attends Tuesday morning sales meeting alternating with Business Clerks
19) Maintains current aftermarket product knowledge
20) Handles all insurance claims; i.e., thefts, accidents, etc.
21) Attends Manufacturer's and training seminars
22) Totals and balances all cash receipts and deposits
23) Handles all collections; i.e., bounced cheques pertaining to sales department
24) Reports to New Vehicle Manger, Secretary Treasurer, Vice-President,
General Manager and President weekly number of units delivered and
number of units left in system
25) Process all delivered vehicles re: aftermarket commissions
26) Sources and identifies new and improved aftermarket products
27) Maximizes gross profit margins to achieve or exceed quotas
28) Monitors and controls department expenses to maximize cost efficiencies
29) Verifies pricing schedules monthly against competitive dealers
30) Attends weekly department head meetings

65. 31) Grooms a replacement
Business Manager (Continued) Page 3
32) Recruits, hires and trains business staff
33) Knows and understands municipal, provincial and federal legislation pertaining
to the dealership
34) Designs promotional and incentive customer programs
35) Handles difficult customer complaints
36) Sets up reserve accounts to deal with rust claims and repossessions
37) Checks in, signs for and makes any claims pertaining to repossessions as per
GMAC agreement
38) Calculates SMART lease proposals, corrects same if necessary and sets-up system
for follow-up
39) Ensures all safety policy and procedures in accordance with IAPA, WHIMS and
company are strictly adhered to
40) Performs other related duties
_____________________________________________________________________________
_
(4) Authority: Is given the authority to sign finance contracts and handle cash
payments
Relationships with: Lease Management and Staff
Sales Management and Staff
Service Management and Staff
Body Shop management and Staff
Parts Management and Staff
Administration Management and Staff
Financial Institutions
Suppliers
General Public
____________________________________________________________________________
(5) Job Requirements:
1) Level of Education: Grade 12

66. 2) Experience required: Sales and/or finance helpful
Business Manager (Continued) Page 4
3) Qualifications:
a) Expert knowledge of: Computers
b) Working exposure to: Auto dealerships helpful
c) Specials skills and abilities:Initiative
Bondable
organizational
Attention to Detail
Communication
People Skill
_____________________________________________________________________________
_
(6) Other Information:
List hours of work and working conditions, if non-standard; include travel requirements,
equipment to be operated, etc.):
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
Hours of Work: 9:00 a.m. - 10:00 p.m. Monday - Thursday
9:00 a.m. - 6:00 p.m. Friday - Saturday
Hours worked on a rotation shift basis
_____________________________________________________________________________
_
(7) Date: _______________________ Incumbent: __________________________
Approved by:_________________________

68. JOB DESCRIPTION
_____________________________________________________________________________
_
(1) Approved Job Title: Assistant Business Manager
Department: Sales Department
Division/Area: Aftermarket Sales
Reports To: Business Manager
Posts Supervised: N/A
_____________________________________________________________________________
_
(2) Basic Function: Responsible for selling, financing, chemicals, warranties
and insurance to sold customers and obtaining
predetermined sales quotas within budgetary guidelines.
_____________________________________________________________________________
_
(3) Major Duties:
1) Organizes daily guideline
2) Contacts financial institutions for approvals from prior day
3) Enters delivery dates and times onto master log
4) Prepares work orders and notifies Sales Reps re: each delivery
5) Delivers "delivery work orders" to P.D.I. Manager
6) Prepares, enters on computer any/all documentation for final delivery; i.e.
finance contracts, extended warranty forms, insurance forms
7) Informs Used Vehicle Manager of any used vehicle approved transactions and
vehicle financing approved
8) Discussed with New and Used Vehicle Managers any problems relating to
problem financing
9) Meets with customers taking delivery for finalization and signing of appropriate
documents

69. 10) Contacts any clients for additional information for finance companies
Assistant Business Manager (Continued) Page 2
11) Sends credit information through FAX machine to appropriate finance sources
12) Totals month end sales and logs salesmen average per vehicle
13) Records gross profit and items sold to each customer in daily log book when
required
14) Trains Sales Reps on proper turnover to business office when required
15) Prepares final insurance documentation when required
16) Attends Manufacturer and training seminars
17) Assists in handling all insurance claims; i.e., thefts, accidents, etc.
18) Maintains current aftermarket product knowledge
19) Attends Tuesday morning sales meeting alternating with the Business Manager
20) Totals and balances all cash receipts and deposits
21) Handles all collections; i.e., bounced cheques pertaining to sales department when
required
22) Assists in working unapprovable deals to acceptable transaction levels; i.e.,
changing vehicles,
23) Maximizes gross profit margins to achieve or exceed quotas
24) Handles customer complaints notifying Business Manager when unsolvable
25) Process all delivered vehicles re: aftermarket commissions when required
26) Knows, understands and applies municipal, provincial and federal legislation
as it pertains to the dealership
27) Ensures all safety policy and procedures in accordance with IAPA, WHIMS and
company are strictly adhered to
28) Performs other related duties

70. Assistant Business Manager (Continued) Page 3
(4) Authority: Is given the authority to sign finance contracts and handle
cash payments.
Relationships with: Lease Management and Staff
Sales Management and Staff
Service Management and Staff
Body Shop management and Staff
Parts Management and Staff
Administration Management and Staff
Financial Institutions
Suppliers
General Public
____________________________________________________________________________
(5) Job Requirements:
1) Level of Education: Grade 12
2) Experience required: Sales and/or finance helpful
3) Qualifications:
a) Expert knowledge of: Computers
b) Working exposure to: Auto dealerships helpful
c) Specials skills and abilities:Initiative
Bondable
Organizational
Attention to Detail
Communication
People Skills
____________________________________________________________________________

71. Assistant Business Manager (Continued) Page 4
(6) Other Information:
List hours of work and working conditions, if non-standard; include travel requirements,
equipment to be operated, etc.):
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
Hours of Work: 9:00 a.m. - 10:00 p.m. Monday - Thursday
9:00 a.m. - 6:00 p.m. Friday - Saturday
Hours worked on a rotation shift basis
_____________________________________________________________________________
_
(7) Date: _______________________ Incumbent: __________________________
Approved by:_________________________

72. JOB DESCRIPTION
_____________________________________________________________________________
_
(1) Approved Job Title: Fleet Manager
Department: Sales Department
Division/Area: New Vehicle Sales
Reports To: Senior New Vehicle Manager
Posts Supervised: N/A
____________________________________________________________________________
(2) Basic Function: Is responsible for developing new fleet business
while maintaining existing client base in order to
achieve predetermined sales objectives.
_____________________________________________________________________________
(3) Major Duties:
1) Notifies receptionist upon arrival and departure each day
2) Determines fleet vehicles for delivery within seven days
3) Contacts individual drivers to set appointments for delivery
4) Prepares delivery receipts and appropriate documentation for current day
deliveries
5) Ensures client inspects vehicle and signs documentation prior to receiving vehicle
6) Installs license plates as required
7) Explains warranty policy and owners manual to client
8) Prepares client invoices, sending client copies and one copy to Administration
9) Inspects all drop offs for mileage, scratches and dents
10) Follows-up on all accounts on a regular basis
11) Makes cold calls to develop new business when time permits
12) Handles all initial customer complaints and follow up to ensure customer

73. satisfaction is achieved
Fleet Manager (Continued) Page 2
13) Determines sales objectives on a monthly basis
14) Deals with lease companies
15) Attends department meetings as required
16) Verifies status of vehicles on order upon customer request
17) Assists Senior New Vehicle Manager for ordering inventory
18) Attends Manufacturer's seminars and training programs when necessary
19) Relieves Sales Managers when required
20) Accepts orders from lease and fleet companies
21) Orders all necessary vehicles from Manufacturer
22) Meets, greets and assists fleet customers as time permits
23) Assists in properly documenting fleet and competitive equalization rebates
24) Prepares introductory mailing for target audience
25) Prepares second mailing for follow-up
26) Follows-up each mailing by telephone
27) Prepares and presents sales presentations
28) Follows-up on presentation for quotes, tenders or sales
29) Assists in pricing fleet vehicles applying all request options
30) Obtains licensing information from clients
31) Determines delivery dates with clients
32) Understands dealership lease/sales agreements
33) Demonstrates requested vehicles as required
34) Prepares all necessary fleet documentation for typing and processing

74. Fleet Manager (Continued) Page 3
35) Obtains all necessary purchase orders or deposits on vehicles for delivery
36) Attends trade meetings, seminars, new vehicle shows, N.A.F.A. meetings and
local board of trade meetings when applicable
37) Adheres to company "Commitment to Excellence" delivery procedures
38) Forecasts dollars and units monthly, semi-annual and annual sales
39) Attends weekly managers meetings
40) Obtains approval from Senior New Vehicle Manager on any speciality or in
limited supply vehicles prior to selling
41) Knows, understands all municipal, provincial and federal legislation as it
pertains to the dealership
42) Ensures all safety policy and procedures in accordance with IAPA, WHIMS
and company are strictly adhered to
43) Performs other related duties
_____________________________________________________________________________
_
(4) Authority: Is given the authority to develop new clientele and maintain
existing client base through direct customer contact and follow-up
deals with lease companies.
Relationships with: Lease Management and Staff
Sales Management and Staff
Service Management and Staff
Body Shop management and Staff
Parts Management and Staff
Administration Management and Staff
Lease Companies
Government and Agencies
General Public
____________________________________________________________________________

75. Fleet Manager (Continued) Page 4
(5) Job Requirements:
1) Level of Education: Grade 12
2) Experience required: Valid consumer and commercial
motor vehicle dealers sales license
3) Qualifications:
a) Expert knowledge of: Office administration
b) Working exposure to: Direct and telephone sales
c) Specials skills and abilities:Bondable
Safe Driving Record
Attention to Detail
Communication
organizational
Presentable Appearance
Energetic
Enthusiastic
Ability to follow-up
Works with minimum supervision
Patience
Good Listener
Pleasant Personality
Team Player
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(6) Other Information:
List hours of work and working conditions, if non-standard; include travel requirements,
equipment to be operated, etc.):
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76. Hours of Work: 9:00 a.m. - 5:00 p.m. Monday - Friday
(May be required to work overtime)
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Fleet Manager (Continued) Page 5
(7) Date: _______________________ Incumbent: __________________________
Approved by:_________________________