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ICF Coaching the Distance: Patricia Weiland, Ralf Wolter

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Coaching the Distance: Bridging cultural gaps seamlessly with state of the art communication technology. See http://virtual4coaching.com/page2/index.html for more details.

State of the art Internet collaboration tools and high-definition video conferencing solutions are affordable and ready for use.
No longer is a lack of communication technology knowledge an excuse in today's business world. Meeting your clients where they are might mean that you have to create a virtual space to hold the conversation. Modern communication technology becomes more and more interesting to clients and is easier to use than ever.

Imagine a video coaching experience that is as real as being in the same room: what would you do?
Who would you coach if this is easy to use?
How can you leverage these to make a virtual coaching experience for your client even better than an in-person meeting?
How would your business develop if you were fearless about using the latest technology?
Do you have clients who do not want to travel and dislike audio coaching?
Over 75% of Fortune 500 companies use HD video conferencing solutions. Are you ready to connect with them?
Are you familiar with cultural aspects of coaching globally?

Join our interactive session at the ICF Coaching conference in London (http://coachfederation.org/London2012/index.cfm/confmicro/speakers) to experience "coaching the distance". Experience how to access and leverage tools and websites for your business. Share your experience with virtual coaching across cultures and learn from others in the room. Live demonstrations will show how to leverage technology for better understanding in the coaching sessions. Connect with other coaches to be able to test, troubleshoot and tackle new technology in your own office. Attend this session to get tips and tricks to bridge culture and technology. After the session at the ICF Conference join the discussion from your office to test and update your virtual technology offerings. This session will take your coaching practice across borders easier through cultural awareness and comfort with technology.

Grow your business - by using communication technology to bridge the distance and cultural gaps.

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ICF Coaching the Distance: Patricia Weiland, Ralf Wolter

  1. 1. Coachfederation.org/ ICFGlobal2012 Coaching the Distance: Bridging Cultural Gaps Seamlessly with Technology Patricia Weiland, PCC (USA) Ralf Wolter, ACC (Germany)Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 1
  2. 2. Join us on SkypeCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 2
  3. 3. Our Story: How did we Connect? 9.1 43 km 5,68 1 miles = Google Maps 9 hours GMT +1GMT - 8 Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 3
  4. 4. Core Message "Grow your Business with Technology, to Bridge Distance and Cultural Gaps"Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 4
  5. 5. For YourReference Abstract Coaching the distance – bridging cultural gaps seamlessly with technology Who would you coach if technology was easy for you to use? Does using technology create anxiety for you? Are you aware of the opportunities in the virtual world? Are you familiar with cultural aspects of coaching globally? No longer is a lack of knowledge of communication technology an excuse in todays global coaching and business world. Meeting your clients where they are might mean that you have to create a virtual space to hold the coaching conversation. Modern communication technology is becoming more relevant and more interesting to clients and is easier to use than ever. You and your client are both on the same page when you use technology for coaching in the virtual world. Attend this session to get tips and tricks to bridge both culture and technology. Join this interactive session to experience "coaching the distance", including real-time demonstrations using the latest technology. The demonstration will show you how to leverage technology for better understanding in your coaching sessions. Learn how to create incredible brainstorming with a virtual white-board. Ensure accountability with the sharing of homework documents. See the hottest virtual tools that are just being released and how to access and leverage tools and websites for your coaching business. In addition you can also connect with other coaches to be able to test, troubleshoot and tackle new technology in your own office. After the session at the ICF Conference join the online discussion from your office to test and update your virtual technology offerings. This session promises to make your coaching practice beyond borders easier through building cultural awareness and comfort with technology. Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 5
  6. 6. What if? Imagine! !! New clients !! Virtual = Real experience !! Greater impact !! Coach globally !! Culture awareness !! 75%Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 6
  7. 7. Agenda Coaching the Distance – Bridging Cultural Gaps Seamlessly with Technology @"# E0(F;#A0?5(?0%# 80%%.-?%4# B# +3.#G.(F#(%># C.%.D+*! +3.#H6+,(F# I0F># !"# /"# 7"# :"# $%&() $%&01"# 80(-36%4# 9.10;# *+,-+,.# .2-3(%4.# +3.# 30<#+0#4.+# 56(#+3.# 96*+(%-.# =+(+.># $%+.%.+# (%># 80%?%,.#Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 7
  8. 8. Definition of Virtual Coaching You are in a different location from your clientCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 8
  9. 9. Benefits of Virtual Coaching: WIIFM?Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 9
  10. 10. Impact of Virtual Coaching Be careful what you ask for•! Communication technology skills and comfort are essential•! Culture is relevant•! Work-Life balance is challengingCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 10
  11. 11. Communication Technology: Trends for 2020 Always connected 1 GB bandwidth for (unless offline by choice) each household 3D / HD Video everywhere, All phones will become interactive TV “smart” Local and remote Collaboration Augmented Reality are considered equal Targeted Advertising in We will do Work, conjunction with Social not go to Work NetworksSource: Cisco Systems, 2011Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 11
  12. 12. How to Bridge these Gaps? What are Your Expectations? # # # # # $%&01"# # 9.10;# $%&() .2-3(%4.# 80(-36%4# 30<#+0#4.+# *+,-+,.# 56(#+3.# +3.# =+(+.># $%+.%.+# 96*+(%-.# (%># 80%?%,.#Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 12
  13. 13. Learning Curve ideal learning curve mastery Performance strong acceleration new technology slow start Number of learning attemptsCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 13
  14. 14. Self Assessment on Comfort Level $! #! Global Citizenship &! "! %! Communication Technology UseCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 14
  15. 15. Agenda Coaching the Distance – Bridging Cultural Gaps Seamlessly with Technology @"# E0(F;#A0?5(?0%# 80%%.-?%4# B# +3.#G.(F#(%># C.%.D+*# +3.#H6+,(F# # I0F># $! /"# 7"# :"# ()*+,- $%&01"# 80(-36%4# 9.10;# ./+01/0+2! .2-3(%4.# +3.# 30<#+0#4.+# 56(#+3.# 96*+(%-.# =+(+.># $%+.%.+# (%># 80%?%,.#Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 15
  16. 16. Infrastructure•! Hardware•! Communication Technology•! Software installed locally•! Software in the Cloud•! Blended mode Software•! Marketing ToolsCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 16
  17. 17. HardwareCategories: –! Telephone –! Smartphone –! Computer –! Tablets –! Webcam –! Internet connectivity –! AccessoriesPurchasing decision criteria: –! Keep your audience in mind –! How do you position yourself? –! Consider the RoICoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 17
  18. 18. Communication Technology•! Voice over IP (Internet Telephony)•! Internet video – download (YouTube)•! Internet video – real-time (Skype)•! Online collaboration toolsCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 18
  19. 19. HD Video ConferencingLow-price webcam 640*480 DSL 3,000 or equivalent Build-in HD webcam (MacBook Pro) DSL 6,000 or equivalent High-end external HD, DSL 16,000 or equivalentCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 19
  20. 20. For YourReference Software installed on your Device Windows PC, Mac, Tablet, SmartPhone Recommended •! Office Suite •! PDF writer Optional •! Calendar client •! Mind-Mapping •! Address book •! VPN client •! email client •! Advanced •! Password Safe security tools •! Chat client •! Encryption •! Video communication tools tools •! Internet telephony Must Have •! Browser (have a second one, e.g. Firefox or Chrome) •! PDF reader •! ZIP client •! Virus scanner and firewall Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 20
  21. 21. Software in the CloudFor YourReference•! File sharing: Dropbox, Google Cloud, MS Skydrive, iCloud, SugarSync, Box•! Office suite: Google docs•! Email, Calendar: Google Mail + Calendar, Outlook Web Access (OWA)•! Voting: Doodle•! Payments: Paypal, moneybookers.com, squareup.com, Quickbooks.com•! Slide sharing: SlideShare•! Surveys: Survey Monkey, SurveyGizmo•! Email marketing: Constant Contact, mail chimp, icontact Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 21
  22. 22. For YourReference Blended Mode Software Cloud Software with a local Client Google docs (offline mode – requires Chrome Browser) Notes and ToDo Lists: –! Evernote –! Getting Things Done (GTD) –! Things –! ToDoList –! Remember the Milk Online Backup: –! Mozy –! iDrive –! Wuala –! McAfee Encryption tools: –! BoxCryptor (Windows, iOS, Android) –! MacFusion (Mac) Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 22
  23. 23. 3 Technologies to Master1.! Internet connectivity: always connected2.! Master audio and video3.! Be familiar with one collaboration toolCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 23
  24. 24. Master Video Collaboration ToolsCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 24
  25. 25. Takeaway Most Relevant Resources •! Hardware –! Computer, tablet, smartphone performance test: www.speed-battle.com/ –! Webcam, headset test: make a Skype audio test call (“echo123”) –! Internet Connection speed test: www.speedtest.net/ voice quality test: www.voipreview.org/voipspeedtester.aspx •! Software on your Device –! Calendar, address book, PDF, Office Suite –! Collaboration tools: Skype, Adobe Connect, Cisco Webex, GoTo Meeting –! HD Video conferencing: Cisco Jabber TP –! Security: Anti-Virus, Encryption browser check: browsercheck.qualys.com/ •! Software in the Cloud –! Doodle, PayPal, Survey Monkey, SlideShare, Google Docs •! Blended Software (local+cloud) –! Dropbox, Evernote, Mozy Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 25
  26. 26. Agenda Coaching the Distance – Bridging Cultural Gaps Seamlessly with Technology @"# E0(F;#A0?5(?0%# 80%%.-?%4# B# +3.#G.(F#(%># C.%.D+*# +3.#H6+,(F# I0F># !"# %! 7"# :"# $%&() ()*3+4! 80(-36%4# 9.10;# *+,-+,.# 2516,)72! +3.# 30<#+0#4.+# 89,!/62! 96*+(%-.# =+(+.># ()/2+)2/! (%># 80%?%,.#Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 26
  27. 27. Online Communication Information Exchange via the Internet 3. Real-Time Communication 2. Active Participation 1. Passive ParticipationCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 27
  28. 28. Transforming the Education System Learn & Study online Stanford University: “President John Hennessy predicts the death of the lecture hall.” (May 2012) Source: Salman Khan at TED, March 2011 Khan Academy: “Lets use video to reinvent education!”Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 28
  29. 29. Creating Visibility Marketing•! Push marketing –! email mailing lists –! Google ads –! send notes on social media•! Pull marketing –! PDF brochure –! Blog –! Personal website –! Expose your business on social mediaCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 29
  30. 30. Number of Users June 2012 LinkedIn: ~ 150 Million Twitter: ~ 140 Million Gmail: ~ 425 Million Facebook: ~ 955 MillionCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 30
  31. 31. Should you use LinkedIn? 1.! Do you want your business to be present in the Internet? 2.! Would you like to do business globally? 3.! Do referrals open doors for you?Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 31
  32. 32. For YourReference How to get started? Step by Step Instructions 1.! Create a personal or company profile 2.! Connect with people you know: present and past 3.! Write referrals 4.! Ask for referrals 5.! Join relevant groups of your target market 6.! Create your own group 7.! Provide useful information and promote it 8.! Start discussions and provide value – not noise 9.! Cross-link with your other web pages 10.!Update your status, add more contacts Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 32
  33. 33. Active Participation Share and Influence Grandmother Mary Warren http://journeyintoelderhood.blogspot.comCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 33
  34. 34. Collaboration Tools (audio only)Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 34
  35. 35. Self Assessment What do you use right now? •! Passive participation •! Create visibility •! Active participation •! Virtual coaching " Share with your neighborCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 35
  36. 36. Top 10+ WebsitesTakeaway Learn, study, get information –! www.timeanddate.com on-time in the right time zone –! http://www.bank-holidays.com/ worldwide holidays –! www.oanda.com currency converter –! www.wikipedia.com online encyclopedia –! www.ted.com “Ideas worth spreading” (200 million views) –! www.khanacademy.org/ online academy –! http://geert-hofstede.com/ Professor Geert Hofstede: culture Active participation: marketing & visibility –! www.coachfederation.org/ ICF –! linkedin.com facebook.com twitter.com Social Networks –! www.blogspot.com start blogging –! www.slideshare.net/ share your presentations –! www.youtube.com video sharing –! www.wordpress.org build your blog and website Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 36
  37. 37. Agenda Coaching the Distance – Bridging Cultural Gaps Seamlessly with Technology @"# E0(F;#A0?5(?0%# 80%%.-?%4# B# +3.#G.(F#(%># C.%.D+*# +3.#H6+,(F# I0F># !"# /"# &! :"# $%&() $%&01"# :3,169)7! 9.10;# *+,-+,.# .2-3(%4.# /62! 30<#+0#4.+# 56(#+3.# ;9./,)12! =+(+.># $%+.%.+# (%># 80%?%,.#Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 37
  38. 38. Core Message "Grow your Business with Technology, to Bridge Distance and Cultural Gaps"Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 38
  39. 39. Are you ready? Takeoff Checklist!! Hardware ready –! Computer, tablet, smartphone –! Webcam, headset –! Internet Connection!! Software ready –! Calendar, address book, PDF, Office Suite –! Collaboration tools: Skype, Adobe, Webex, GoTo Meeting –! Security: Anti-Virus, Encryption Doodle, PayPal, Survey Monkey, SlideShare, Google Docs –! Dropbox, Evernote, Mozy!! Clients ready –! Time and date –! Communication tools –! Meeting confirmedCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 39
  40. 40. Murphy’s Law “Anything that can possibly go wrong, does”Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 40
  41. 41. What is Your “Plan B”? Disaster Recovery-! Lost Data (backup: local, cloud)-! PC crash – reboot time-! Network outage-! Hardware failures+!Exchange alternative contact numbers+!Agree on fallback plan, e.g. Webex " Skype " Telephone " Text message+!Prepare a plan B – before you need itCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 41
  42. 42. Where Everyone Fails! The World ClockCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 42
  43. 43. Fish and Water = People and CultureCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 43
  44. 44. Culture Definition Shared meaning or understanding by any group to a situation or behavior that came about as a solution to a specific need or problem.Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 44
  45. 45. What’s in Your Water?•! Age group? –! Millennial / Gen Y / Gen C " 15 to 32 –! Gen X " 33 to 44 –! Baby Boomer " 45 - 63 –! Traditional or Greatest Gen " 65 +•! Where were you born?•! Where do you live now?•! What is “good manners”?Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 45
  46. 46. What Behavior do you see? Tip of the Iceberg Explicit Culture Artifacts and ProductsCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 46
  47. 47. What don’t you see? Norms and Values Basic Assumptions Implicit CultureCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 47
  48. 48. Takeaway Cultural Aspects “Above and Below the Waterline” Visible artifacts: –! Identifying individuals as part of a social structure or a group of people –! Going deeper you discover social norms and values groups of people –! These norms form what is right and wrong and come from solutions found to problems that arise are consistently answered in a similar way –! Values are how they know what is good and bad Caution in coaching: –! Implicit basic assumptions are so engrained you don’t even question or notice them –! Whether you bow, shake hands, have eye contact or how long you hold the gaze into a strangers eyes is all part of the culture –! Even notions of modesty, childrearing, leadership, career paths, rhythm and pace, physical contact, expressing emotions are acceptable to varying degrees depending on social norms Read the research material for insight and guidance. Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 48
  49. 49. For YourReference Cultural Aspects Interpreting the Research Talcott Parsons: sociologist leveraged by Trompenaars & Charles Hampden –! Universalism versus particularism (rules versus relationship) –! Individualism versus communitarianism (Individuals versus the group) –! Neutral versus affective (the degree to which emotions are expressed) –! Specific versus diffuse (the degree of involvement) ( how much is private versus public) –! Achievement versus ascription (how status is accorded) Trompenaars and C.Hampden: Turner interpreted the above and added two additional aspects –! Time – focus is past, present and or future –! Environment – people are stronger and motivated from within versus the environment Geert Hofstede: Organizational Anthropologist –! Power distance – emotional distance between the parent and child, teacher and pupil, boss and subordinate –! Individualism versus collectivism – how they view the community –! Masculine versus Feminine – has more traditional male or female tendencies –! Uncertainty avoidance - handling ambiguity allows less rules and less stress –! Long term focus or shorter time period or term focus – longer term cultures grew faster Phlllippe Rosinski – Cultural Orientation Framework –! Sense of Power – control harmony humility –! Time management approaches – scarce plentiful, monochronic polychronic, past present future –! Definitions of Identity and Purpose - being doing, individualistic collectivistic –! Organizational arrangement – hierarchical equality, universalist, particularist, stability change, competitive collaborative –! Notions of Territory and Boundaries – protective sharing –! Communication patterns – High-Context Low Context, Direct/indirect, Affective Neutral, Formal Informal –! Modes of Thinking – Deductive Inductive, Analytical Systematic Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 49
  50. 50. Cultural Aspects Verbal Communication PatternsCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 50
  51. 51. Cultural Aspects Interpreting the ResearchWhen you get stuck with a client•! Basic Assumptions•! Face•! Communication Patterns•! Trust Your InstinctsCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 51
  52. 52. Building Trust VirtuallyCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 52
  53. 53. Takeaway Building Trust Virtually How do you build trust? •! To get trust give trust •! Over communicate the expectations •! Set the tone and methodology for future interactions •! Be accessible and responsive: clarify how to relay information •! Be very careful using metaphors and gestures •! Create social time within the coaching call •! Be curious about ambiguity •! Transmission delay time: don’t talk over each other •! Take a deep breath when experiencing challenges •! Consider socializing as a trust builder Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 53
  54. 54. For YourReference Building Trust Every Software has Bugs Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 54
  55. 55. For Your Building TrustReference Every Software has Bugs Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 55
  56. 56. 10 Points for Cultural AppreciationTakeaway 1.! Define your culture 2.! Understand assumptions in your culture 3.! Get familiar with global aspects 4.! Define assumptions on client’s culture 5.! Set up time to discuss cultural nuances 6.! Define norms within your relationship 7.! Make it safe to discuss assumptions that might have been violated 8.! Set up a plan B before you need one 9.! Check accountability methodology within each culture 10.! Check results, standards and expectations are acceptable and reasonable Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 56
  57. 57. Takeaway Behavioral Etiquettes In the Virtual World •! Be on time – in the right time zone •! Constantly check if your client is still with you •! Get familiar with communication technology •! Eliminate background noise •! Avoid multi-tasking •! Socialize •! Speak clearly •! Avoid email escalations •! Respect copyright in the Internet Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 57
  58. 58. For YourReference Engaging your Clients 1:1 Coaching •! Build trust – quickly •! Enable video – whenever possible •! Start the session by checking relevance and priority •! Asses client’s comfort level and experience with communication technology •! Effective use of silence •! Effective use of questions •! Learn the collaboration tool’s functions Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 58
  59. 59. For YourReference Engaging your Clients Group Coaching •! Build trust – quickly •! Assess client’s comfort level and experience with communication technology •! Pattern disruption: every 3-5 minutes •! Check for distractions and background noise •! Learn the collaboration tool’s functionality Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 59
  60. 60. For YourReference Engaging your Clients Pattern Disruption•! Guidelines: –! In person –! In a virtual meeting•! Best practices: –! Ask questions –! Blank the screen –! Show a video –! Start a chat (chat tool) –! Ask for feedback ("raise hand" feature) –! Brainstorm on a virtual whiteboard –! Vote: use the voting tool for ad-hoc group decisions Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 60
  61. 61. Takeaway Virtual Coaching: 10 Points of Logistics 1.! Be on time for meetings 2.! Respond to emails within 24 hours 3.! Be present on social media 4.! Use Internet communication tools 5.! Effective use of your webcam 6.! Publish a video of your "elevator pitch" 7.! Be online while travelling 8.! Create online material for prospects 9.! Have a "Plan B" 10.!Be respectful, take a deep breath # Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 61
  62. 62. ICF Core Competencies Meet your clients where they areA. SETTING THE FOUNDATION 1. MEETING ETHICAL GUIDELINES AND PROFESSIONAL STANDARDS 2. ESTABLISHING THE COACHING AGREEMENTB. CO-CREATING THE RELATIONSHIP 3. ESTABLISHING TRUST AND INTIMACY WITH THE CLIENT 4. COACHING PRESENCEC. COMMUNICATING EFFECTIVELY 5. ACTIVE LISTENING 6. POWERFUL QUESTIONING 7. DIRECT COMMUNICATIOND. FACILITATING LEARNING AND RESULTS 8. CREATING AWARENESS 9. DESIGNING ACTIONS 10. PLANNING AND GOAL SETTING 11. MANAGING PROGRESS AND ACCOUNTABILITYCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 62
  63. 63. Agenda Coaching the Distance – Bridging Cultural Gaps Seamlessly with Technology @"# E0(F;#A0?5(?0%# 80%%.-?%4# B# +3.#G.(F#(%># C.%.D+*# +3.#H6+,(F# I0F># !"# /"# 7"# #! $%&() $%&01"# 80(-36%4# ;243<! *+,-+,.# .2-3(%4.# +3.# 63=!/3!72/! 56(#+3.# 96*+(%-.# >/,+/2?!,)?! $%+.%.+# :3)@)02!Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 63
  64. 64. Demonstration Get active Now!•! Join our webex session right now (mute yourself)•! Send your questions as SMS / text message•! Raise your hand #Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 64
  65. 65. Demonstration How to get started and how to continue?1.! Internet connectivity: always connected2.! Master audio and video3.! Be familiar with one collaboration toolCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 65
  66. 66. System Performance http://www.speed-battle.com/speedtest_e.phpCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 66
  67. 67. Network Performance http://www.speedtest.netCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 67
  68. 68. Demonstration How to get started and how to continue?1.! Internet connectivity: always connected2.! Master audio and video3.! Be familiar with one collaboration toolCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 68
  69. 69. Webcam Test http://www.testmycam.comCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 69
  70. 70. Audio and Video Test SkypeCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 70
  71. 71. Advanced Video Test http://www.voipreview.org/voipspeedtester.aspxCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 71
  72. 72. Demonstration How to get started and how to continue?1.! Internet connectivity: always connected2.! Master audio and video3.! Be familiar with one collaboration toolCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 72
  73. 73. Collaboration Tools Overview (audio only)Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 73
  74. 74. Online Voting and Scheduling http://www.doodle.comCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 74
  75. 75. Online Slide Sharing http://www.slideshare.netCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 75
  76. 76. Summary Coaching the Distance – Bridging Cultural Gaps Seamlessly with Technology @"# A3,B<!A0?5(?0%# :3))21@)7! B# /62!C2,B!,)?! C.%.D+*# /62!D9+/0,B! E3+B?! !"# /"# 7"# :"# $%&() $%&01"# 80(-36%4# 9.10;# *+,-+,.# .2-3(%4.# +3.# 30<#+0#4.+# 56(#+3.# 96*+(%-.# =+(+.># $%+.%.+# (%># 80%?%,.#Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 76
  77. 77. Your TakeawaysTakeaway•! Most relevant resources•! Top 10+ websites•! Cultural Aspects•! Building trust virtually•! 10 points for cultural appreciation•! Behavioral etiquettes in the virtual world•! Virtual Coaching: 10 points of logistics Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 77
  78. 78. Connecting in the Virtual World Engage in your new communityNext steps: 1.! Download the material: Virtual4Coaching.com/ICF Take away 2.! Ensure success & increase your learning curve: Join us for our follow-up webinars 3.! Use Doodle to vote for dates and times 4.! Connect with us on LinkedIn 5.! Join our Community: •! LinkedIn Group Virtual4Coaching •! Facebook Virtual4CoachingCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 78
  79. 79. Self Assessment on Comfort Level Where do you stand now? $! #! Global Citizenship &! "! %! Communication Technology UseCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 79
  80. 80. Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 80
  81. 81. Core Message "Grow your Business with Technology, to Bridge Distance and Cultural Gaps" Virtual4Coaching.com/ICF Patricia Weiland Ralf WolterCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 81
  82. 82. Patricia Weiland Bio•! Patricia Weiland brings over 25 years of hands on experience inside and in service to Fortune 100 organizations to her role as a Consultant and Professional Coach. Ms. Weiland coaches key global stakeholders in senior level executive and professional positions facing strategic, behavioral and productivity issues. Ms. Weiland consults with leaders at all levels on team and employee development plans at to identify, assess and improve leadership skills in organizational competencies increasing engagement and contribution. Weiland finds that coaching is uniquely positioned to attend to leaders in global enterprises with leaders in remote locations who face situational challenges while maintaining strong connections to the ideals and corporate wide goals and initiatives.•! Ms. Weiland holds a master’s degree in Organizational Management Development from Fielding Graduate University and a B.A. in Communications from University of Wisconsin. Weiland is a PCC with the International Coach Federation and certified to administer MBTI and DISC.•! www.sage4change.comCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 82
  83. 83. Ralf Wolter Bio•! Ralf Wolter is a senior leader and coach with 25 years of global experience in building and leading global and virtual teams in large corporations. Due to strong communication and presentation skills, Ralf consistently achieves high scores at public presentations, events, and conferences.•! As a motivational and professional speaker, Mr. Wolter has presented topics such as leadership, innovation, the future of technology and related implications for business and communication, developing the next generation of leaders, and the future of coaching. In addition to developing people, he enjoys being a technology futurist, combining visionary thinking with a practical hands- on approach to apply networking and communication technologies for shaping the future of coaching and training. Ralfs specialty is combining coaching, consulting, leadership and creativity with a passion for developing people. He is enthusiastic about developing the next generation leaders through high-performance career coaching and training. In addition to developing people, Ralf enjoys being a technology futurist, combining visionary thinking with a practical hands-on approach to apply networking and communication technologies for shaping the future of coaching and training.•! www.hpcg.eu Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 83

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