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[Rakuten TechConf2014] [B-6] Rakuten Travel Architecture and Development Process

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[Rakuten TechConf2014] [B-6] Rakuten Travel Architecture and Development Process

  1. 1. Rakuten Travel Architecture and Development Process October/25/2014 Shunsuke Hoshino / Mitsuru Saito Travel Development Department, Rakuten Inc. http://travel.rakuten.co.jp/
  2. 2. 2 History of Rakuten Travel Service started on January 1996 as “ホテルの窓口” with just 2 PCs. Started with just 2 PCs  Network : 128Kbps  Browser : Netscape 2.0  Fax by Manual => Automatic Process by Windows3.1
  3. 3. 3 History of Rakuten Travel 1996 - 1999 ホテルの窓口 1999 - 2004 My trip net 2001 - 2004 Rakuten Travel http://www.mytrip.net/ 2003 M&A by Rakuten Inc. 2004 Integration into Rakuten Travel Business Model by 旅の窓口 Service Name by 楽天トラベル http://travel.rakuten.co.jp/ Integration of Rakuten Travel
  4. 4. 4 Increasing Rate of Servers Server Server
  5. 5. 5 Rakuten Travel Services Domestic Hotels Overseas Hotels
  6. 6. 6 Rakuten Travel Services Highway Bus Rental Cars
  7. 7. 7 Rakuten Travel Services Air (ANA, JAL) + Hotel Overseas Air+Hotel
  8. 8. 8 Multilingual Site Rakuten Travel Services
  9. 9. 9 Rakuten Travel Services Native Application for Smart Devices
  10. 10. 10 Rakuten Travel Services Web Booking ASP for Original Home Page Corporate Travel Call Center Open API http://travel.rakuten.co.jp/corporation/demand.html http://travel.rakuten.co.jp/callcenter/ http://travel.rakuten.co.jp/webservice/
  11. 11. Overseas Website Travel Mail Platform 11 Product Map of Travel Product Private APIc DB/KVS/BigData Hotel (package) Search Engine Booking Process Vacant Search Smartphone Apps AD FAX Mobile Review Keyword Search Retargeting/ Personalization Booking Sight seeing Hotel’s Extranet R-with Bus Car Rental In-house tool Overseas air Overseas hotel Overseas DP JAL Raku-pack ANA Raku-Pack R-connect (Connect hotels) SearchAPI Rakuten ID Point Coupon Payment API DB/DataStore Product My Page Corporate Booking Accounting Prize Mail-magazine R-mail Master Inventory Price Log Review room Car Rental Hotel (overseas) Booking Confirmation ・・・ OEM Open Platform Affiliate WTS GMO ECON Airline Company/ Whole Seller/ outside engine Chain Hotels BI Tool Car Rental connect API Car Rental Company DWH inventory pricing BookingAPI Booking Air ticket Management Review ・・・ Amazon SAP
  12. 12. Search Engine(plsql) Solr Qsol roma fee Stock Info Rsv Rakuten Web Service DB Review Timesten Overseas Website API Database Product R-connect Hotel Web Service … … External API ana jal GMO ECON WTS MIKI GTA ANA JAL Overseas DP Overseas hotel Overseas PMS Data Sync API Data Sync API DP air-ws rax-api Data Store Personal Page api ID Point Coupon Payment Rakuten Review Keyword Search Ashiato Hotel Management In-house tool Rent a car Bus R-with Reservation Japan Hotel Search Date Map Station Overseas air F R-download Download Racco Mailmagazine R-mail Prize AD Coupon Access Log Internal Operation Tool EJC/iNu Sales Accountant BU FAX API Travel Mail Platform F Air Hotel DP fee Stock Info Rsv Review … … China DB F F F VPN Booking MQ F F Ainori ... App Zenrin Google Private Cloud PaaS Tabi Note F System Overview of Rakuten Travel Amazon Hadoop Data Warehouse SAP
  13. 13. 13 System Overview of Rakuten Travel
  14. 14. 14 Challenges of Recent Travel System Complexity Old Technology(PL/SQL, C) Dependency on Single Technology Non transparent product development Too Many Manual Processes
  15. 15. 15 Challenges of Recent Travel System Complexity Old Technology(PL/SQL, C) Dependency on A Single Technology Non Transparent Product Development Too Many Manual Process
  16. 16. Search Engine(plsql) Solr Qsol roma fee Stock Info Rsv Rakuten Web Service DB Review Timesten Overseas Website API Database Product R-connect Hotel Web Service … … External API ana jal GMO ECON WTS MIKI GTA ANA JAL Overseas DP Overseas hotel Overseas PMS Data Sync API Data Sync API DP air-ws rax-api Data Store Personal Page api ID Point Coupon Payment Rakuten Review Keyword Search Ashiato Hotel Management In-house tool Rent a car Bus R-with Reservation Japan Hotel Search Date Map Station Overseas air F R-download Download Racco Mailmagazine R-mail Prize AD Coupon Access Log Internal Operation Tool EJC/iNu Sales Accountant BU FAX API Travel Mail Platform F Air Hotel DP fee Stock Info Rsv Review … … China DB F F F VPN Booking MQ F F Ainori ... App Zenrin Google Private Cloud PaaS Tabi Note F System Overview of Rakuten Travel Amazon Data Warehouse SAP Many services are dependent Hadoop
  17. 17. 17 Platform Strategy User Smart Phone Server Layer Travel Front services PC API I/F for alliance Domestic Overseas Transport Etc. Search API Booking API Inventory API Hotel API Etc. Inside Travel APIs Connect to Travel services Data Inventory Search Update Inventory Hotel Information Enhance API layer
  18. 18. 18 Example of API-nization Master Slave Oracle User Multilingual Travel Site Hotel Extranet Booking API, Search API Inventory API Memory Bus NoSQL DB
  19. 19. 19 Challenges of Recent Travel System Complexity Old Technology(PL/SQL, C) Dependency on A Single Technology Non Transparent Product Development Too Many Manual Process
  20. 20. Search Engine(plsql) Solr Qsol roma fee Stock Info Rsv Rakuten Web Service DB Review Timesten Overseas Website API Database Product R-connect Hotel Web Service … … External API ana jal GMO ECON WTS MIKI GTA ANA JAL Overseas DP Overseas hotel Overseas PMS Data Sync API Data Sync API DP air-ws rax-api Data Store Personal Page api ID Point Coupon Payment Rakuten Review Keyword Search Ashiato Hotel Management In-house tool Rent a car Bus R-with Reservation Japan Hotel Search Date Map Station Overseas air F R-download Download Racco Mailmagazine R-mail Prize AD Coupon Access Log Internal Operation Tool EJC/iNu Sales Accountant BU FAX API Travel Mail Platform F Air Hotel DP fee Stock Info Rsv Review … … China DB F F F VPN Booking MQ F F Ainori ... App Zenrin Google Private Cloud PaaS Tabi Note F System Overview of Rakuten Travel Amazon Data Warehouse SAP Many P/L SQL and C Hadoop
  21. 21. 21 Elimination of Legacy System Convert
  22. 22. 22 Challenges of Recent Travel System Complexity Old Technology(PL/SQL, C) Dependency on A Single Technology Non Transparent Product Development Too Many Manual Process
  23. 23. 23 Current Search Architecture English site To Japan Booking Domestic Search Domestic DP Search Hotel Info Other Travel Service For PL/SQL Sync DB Link  Inefficiency of cost  Difficulty of scale out
  24. 24. 24 Architecture NoSQL DB Shard 1 Shard 2 Shard 3
  25. 25. 25 NoSQL DB for Multilingual Site Search API FRONT Service Booking Cancel Inventory Core Queue Documents Stock/Price Get Documents Search / Result dirver Stock Price Documents
  26. 26. 26 Challenges of Recent Travel System Complexity Old Technology(PL/SQL, C) Dependency on A Single Technology Non Transparent Product Development Too Many Manual Process
  27. 27. 27 Non Transparent Product Development Non clear responsibilities Short sight vision No definition of the products Random process to develop Lower quality products and services
  28. 28. Clear Responsibilities • High level talent per role is required PDM Designer Engineer Tester
  29. 29. 29 Rakuten Travel PDM Define and design products and services that delight customers and add strategic value to Rakuten
  30. 30. 30 Rakuten Travel PDM Mission
  31. 31. 31 PDM Cycle for Great Products Framing Ideations Spec Keeping Rhythm Customer review Evangelization
  32. 32. Development Process Documents Wishlist PRD Dev Spec Test Spec Actions Develop Test Release
  33. 33. Product Requirements Document • Clear definition of requirements • Sign-off process with managers • Base document for dev spec and test spec
  34. 34. The volume of members 34 Quality Assurance QA team 2014 12 2015 20
  35. 35. What Has Been Improved So Far • Easier to prioritize projects • No extra tasks for designers and developers • Test cases are easier to write • No back and forth development We are managing over 60 projects!
  36. 36. 36 Challenges of Recent Travel System Complexity Old Technology(PL/SQL, C) Dependency on A Single Technology Non Transparent Product Development Too Many Manual Process
  37. 37. 37 Automation Design Development Improvement/ Measurement Release QA Full-swing introduction in All services. Staging
  38. 38. 38 Revise The Process Design Implement Test Test
  39. 39. 39 Jenkins
  40. 40. 40 Next Challenge of Rakuten Travel 24/5 Development T.R.I.P. DEV-OPS
  41. 41. 41 24/5 Global Development Team Travel development team aims to develop all over the world for 24/5 development. France India Japan We are planning to establish development team. 1. India development team (From mid of 2015) 2. France development team (From 2016)
  42. 42. 42 T.R.I.P We start to use Rakuten DC from 2015 Osaka DC Tokyo DC Virtualization Ration Osaka DC Tokyo DC Real 67% 21% VM 33% 79% ・Increase the Virtualization ・New Infrastructure Architecture

Editor's Notes

  • Jan 1996 Start up Sun IPX
    Oct 1998 At a faster pace Sun Enterprise 4500
    Jun 2000 5 times capacity IBM RS6000 S80
    Jul 2001 HA IBM RS6000 S85
    Dec 2003 Oracle 9i R2(RAC) IBM eServer p690+670
    Dec 2004 Oracle 10gR1(RAC)+PL/SQL server IBM eServer p690+670+595
    Dec 2005 Oracle 10gR2(RAC) IBM eServer p5 570+595
    Feb 2007 PL/SQL server IAnization + Oracle 9node RAC IBM eServer p5 570+595
    IBM x3950
    Dec 2008 Oracle11g R1 IBM eServer power 570
    IBM x3950
    Oct 2009 Install TimesTen IBM eServer power 570
    IBM x3950
    Dec 2012 DB server IAnization
    Jun 2013 Install Violin memory for storage

  • Role sharing (division of roles)
    Sharpen each talent per role
    Help each other with professionalism

    Require professionals who orchestrates engineering team-> PM (Program manager, Project manager and Product manager)


    An important aspect of our process is the use of clearly defined roles.

    In the early days of the Internet, technology was simple enough so that supermen like Linus Torvalds who invented the Linux OS, and Vint Cerf who worked on Internet Protocols could be relied on to create products and services almost single handedly.

    Now, in the age of complicated technology like mobile and Web 2.0, the industry needs specialists to focus efficiently on one type of work.

    Travel uses these clearly defined roles to help manage tasks:

  • Developer
    No new operation for DU
    Reduce meeting time for services

    BU
    All requirements/discussion will be turned into PRD for 2013

    Customer
    Simplify UX for travel site
    Multilingual platform
    Extranet for tablet
    Windows, Google connection
    Mail content improvement
  • Developer
    No new operation for DU
    Reduce meeting time for services

    BU
    All requirements/discussion will be turned into PRD for 2013

    Customer
    Simplify UX for travel site
    Multilingual platform
    Extranet for tablet
    Windows, Google connection
    Mail content improvement
  • Let me briefly explain our development process.

    We begin by documenting what we want and need to make, and then we make it, test it, and release it.

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