Waste Management & Recycling Services Presentation on Service Marketing [Elegant (II)]


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On Waste Management & Recycling Solution Services
(Based on the Study of Service Marketing)

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Waste Management & Recycling Services Presentation on Service Marketing [Elegant (II)]

  1. 1. Welcome toOur Presentation
  2. 2. We Are“Elegant (II)”
  3. 3. Group ProfileNo. Name Roll Designation E-mail Address1 Md. Abdur Rakib 041 Member rakibrashed@gmail.com3 Md. Al Amin 089 Member duamin_mkt@yahoo.com6 Chowdhury Omor 173 Leader omor173@yahoo.com Faruque
  4. 4. Topic of PresentationWaste Management & RecyclingSolution Services
  5. 5. Md. Al Amin ID No: 089
  6. 6. Our Services Energy from waste disposal Waste Other hauling &renewable manageme energy nt of projects Our logistics Services Reference informatio n & Recycling solutions support
  7. 7. General Plan Of ActionsPurchase the landfills.Meeting zero-landfill and greenhouse gas emissions reduction goalsEfficiently managing hauling and transferCreating single-stream and segregated recycling programsContaining cost and minimizing vehicle emissions by reducing long-haul transport through access to largest network of Energy-from-WastefacilitiesAugment the daily waste stream to landfill by hauling waste.Install sorting and compacting machinery at different places tomaximize landfill life.Complete the construction of landfills.Lease or purchase machinery and vehicles needed for operations.Build transfer stations to collect waste in cities.Utilize methane generated to augment revenues.
  8. 8. How Waste Management System Works
  9. 9. Budget Of Our Service 40000000 35000000 30000000 25000000Axis Title 20000000 15000000 10000000 5000000 0 Category 1 Category 2 Category 3 Category 4 Time 2012 2013 2014 2015 Taka 15000000 20000000 30000000 35000000
  10. 10. Chowdhury Omor Faruque ID No: 173
  11. 11. Target Market for Our Service Various Conference private & centers/sta public companies diums Retailers Recyclers Pharmaceutical & Chemical Reuses CompaniesManufacturers Target Utilities Markets
  12. 12. Challenges for Our Service Defining and improving quality Communicating and testing new services Communicating and maintaining a consistent image Motivating and sustaining employee commitment Coordinating marketing, operations and human resource efforts Setting costs Standardization versus personalization
  13. 13. Service Marketing Triangles Company (Management) Internal External Marketing Marketing“enabling the “setting thepromise” promise”Employees Interactive Marketing Customers “delivering the promise”
  14. 14. Gap Model Word of mouth Personal PastConsumer communication Needs Experiences Expected Service Gap 5 Perceived ServiceService Gap 4 Gap 1 ExternalProvider Service Communication to Delivery Customers Gap 3 Service Quality Specifications Gap 2 Management Perception of Customer Expectations
  15. 15. Md. Abdur Rakib ID No: 041
  16. 16. Consumer Behavior on Our Service Post Purchase Evaluation Evaluation of • Attribution of Alternatives dissatisfaction • Evoked set • Innovation Need • Emotion & diffusionRecognition mood • Brand loyalty Information Purchase & Search Consumption • Use of • Service personal provision as sources drama • Perceived risks • Service roles & scripts • Compatibility of customers
  17. 17. Understanding Waste Hierarchy
  18. 18. Energy-from-Waste is a Net GreenhouseGas Reducer
  19. 19. Strategies for Delivering Service Quality through People Hire right people Develop people to deliver service quality Provide the needed support systems Retain the best people
  20. 20. Thank youFor Being with Us