Rajib resume1

265 views

Published on

Resume -Rajib Cahudhury updated as on 24.07.10.

Published in: Career
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
265
On SlideShare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
0
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Rajib resume1

  1. 1. Rajib rajibchaudhury@yahoo.com<br />
  2. 2.
  3. 3. I am basically a…..<br /> a customer service & operations personnel…..<br />
  4. 4. Studied from…..<br /> South point high school 1976 -1989<br /> Vivekananda College, Kolkata 1989 to 1991<br /> Institute of Aviation & Tech., BBSR , 1991 to 1994<br />
  5. 5. Worked with…..<br />February’99 – Nov’00<br />April’97-January’99<br />December’00 – Dec’04<br />December’04 – Sep’09<br />September’09 – current<br />Put up more than 12 year of experience<br />
  6. 6.
  7. 7. Accolades…<br /><ul><li>Best performer award – DMS --Apr’98
  8. 8. Performer of the month – TTSL –Jul’05
  9. 9. Star performer – TTSL – Sep’08
  10. 10. Star performer – TTSL – Oct’08
  11. 11. Star performer – TTSL - Feb’09</li></li></ul><li>Became expertise in…..<br /><ul><li>Service delivery
  12. 12. Quality assurance
  13. 13. Strategic planning
  14. 14. Customer relationship management
  15. 15. Channel management
  16. 16. Business development
  17. 17. Team management</li></li></ul><li>IT Savvy….<br />
  18. 18. In Oct’2009 moved to Lucknow<br />
  19. 19. Joined Karvy Data Management Services as Circle Operation Head for UP & Uttaranchal<br />Key responsibilities include – <br /><ul><li>Managing service delivery operations
  20. 20. Recruitment
  21. 21. Training
  22. 22. Assigning KRAs
  23. 23. Measuring KPIs
  24. 24. Appraisals
  25. 25. Ensuring TATs & SLAs
  26. 26. Team management – team size of 300+
  27. 27. Cost optimization
  28. 28. Handling escalations
  29. 29. Business Development – increasing revenue
  30. 30. Quality assurance
  31. 31. P&L of company for the circle</li></li></ul><li>My strengths<br /><ul><li> Taking initiatives
  32. 32. Thinking out of box
  33. 33. Good communication skill
  34. 34. Lead with example</li></li></ul><li>
  35. 35.
  36. 36.
  37. 37.
  38. 38. Get in touch with me<br />rajibchaudhury@yahoo.com<br />+ 91 9598055595<br /> + 91 9040008889<br />
  39. 39. And we can work together…..<br />
  40. 40. To reach higher goals & objectives<br />
  41. 41. THANKS for investing your precious time<br />

×