* SECULAR # ‘ EDUCARE’ – EDUCATION TRUE EDUCATION Collection of facts & Deep understanding & knowledge assimilation of knowledge Earning degree for livelihood Life Getting & forgetting Giving & forgiving Establish ‘rights’ Discharge responsibility to society Not visible Self confidence Learn self-sacrifice Self discovery Spiritual uplift
EDUCATION EDUCARE Taste less Sugar water (Divinity) Stirring TUMBLER Process Spoon (Enquiry) (Heart) (Intelligence) Sweetened Water (all pervasive divinity) TRUE WISDOM (Unity of all creation)(This recognition of Unity in multiplicity is the ultimate goal of education)
Proceed from Superficial Knowledge To General Knowledge To Discrimination Knowledge To Changeless Practical Knowledge (This is ‘WISDOM’)[where in heart is filled with compassion, becomes sacred and aspires for the welfare of one and all.]
ROLES THAT A MAN PLAYS Husband Son Wholesome Personality Complete ManCitizen Manager Integrated Personality
Universal ManagerM - Mind of ManA - Awareness of “Atma”N - Nature of NationA - Aspects of EnvironmentG - Guidelines of GoodnessE - Enquiry of EthosR - Role of Rules
“M” Mind of ManAs distinct from animal mind, devil mind, evil mindConglomeration of thoughts induce actions results are joys & sorrowsWhat types of thoughts and deeds should man develop?Human qualities – Truth, love, patience, sacrifice, compassion etc.Unity of thoughts / words / deeds
SynchronisationWithout these ‘Values’ With these ‘Values’ Thought Thought Deed Word Word Deed
“A” Awareness of ‘Atma’Awareness is ‘Atma’ and ‘Atma’ is awarenessOne says ‘there is a snake’ - it means he has said it with ‘full’ awareness. There is no doubt whether it is a snake or a rope.‘NARAHA’ (man) NA-RAHA (No destruction) [that which cannot be destroyed]( Recognising of the all pervasive ‘Atma’ is awareness)
3 ASPECTS OF “SELF’ CONCEPTBODY * What you think you are -> Body PersonalityMIND * What others think you are -> Individualized SelfSOUL * What you really are -> Universal Soul ‘Atma’ Principle
BODY, MIND & SOUL MIND - (nearer to SOUL -Controlled by ‘Intellect’) Meeting Point of Body, Mind 4 ………………………………………. ______________________________ & Soul -Merge ……………………………………….Towards Intellectual Thinking ………………………………………. ______________________________ with Paramatma ………………………………………. ______________________________ ………………………………………. 3 ………………………………………. ______________________________ (Soul Searching) ………………………………………. ………………………………………. ______________________________ SOUL ………………………………………. ______________________________ ………………………………………. 2 ………………………………………. ______________________________ ++++++++++++++++++++++++++++ ______________________________ ++++++++++++++++++++++++++++ ______________________________ ++++++++++++++++++++++++++++ ++++++++++++++++++++++++++++ ______________________________ 1 ______________________________ ++++++++++++++++++++++++++++ ++++++++++++++++++++++++++++ ++++++++++++++++++++++++++++ ______________________________ ++++++++++++++++++++++++++++ ______________________________ ++++++++++++++++++++++++++++ 0 ______________________________ ++++++++++++++++++++++++++++ 1 2 3 4 BODY MIND (Nearer to BODY- dictated by ‘Senses’)
“N” Nature of NationsEach country has its own natureNature of Nation should be reflected in the Business relationshipSpeak truth, follow the path of ‘Dharma’ (Righteousness), live with integrity & moralityFrom where can we get this kind of nature? M..A..N. (combination of Mind, Atma & Body)
“E” Aspects of EnvironmentEnvironment concerning man (Political, Spiritual or Physical)Environment related to Business and its activitiesEnvironment suited to man and which fosters human nature - ie. good company. (Absence of this, man will become an animal / demon)
“G” Guidelines of GoodnessPure feelings should come from our hearts as guidelines (ie. conscience)“Conscience” is God. (Atma) - ‘SWABHAVA’ (Natural Feeling)-- ‘SWA’ - means Atma .Enquiry into origin of ‘Conscience’ leads to ‘consciousness’ (conscience is with in oneself while consciousness is everywhere)Whatever feelings we get, if we discriminate between good & bad, right & wrong and then follow it that itself becomes goodness.
Essence & NatureHuman Values Watch Your of Human Beings (sheaths) Truth Word (Satya) Intellect (Sense of discrimination) Righteousness (Dharma) Act Physical (Body) Peace Thought Emotion (Mind) (Shanti) Love Character Psychic (Prema) (Energy / Breath) Non-Violation Heart Spiritual (Ahimsa) (Divine ego)
“E” Enquiry of EthosEthos - has come from ‘ITIHASA’ (History)History of those noble men - who followed morality & truth without giving up integrityChatrapati Shivaji - did not have any want - financial, physical, spiritual why did he follow ‘Samartha’ Ramadoss ?By following people of integrity & ideal, their qualities are reflected in our lives.
“R” Roles of RulesWithout violating, changing, manipulating or creating any conflicts in conscience, rules should be followedRecognise the course for any change in environment (If we change quality of materials, market changes)
Who is an “UNIVERSAL MANAGER” ?Person who understands the essence of these sevenprinciples becomes an “Universal Manager” FOUNDATION Enquiry—Practice---Experience
LET’S SEE WHAT THE GREAT TAMIL POET THIRUVALLUVAR HAS SAID ABOUTTHE QUALITIES OF A MANAGER
MANAGERS SHOULD RESPECT THE LEADERSHIP HAVE HIGH / EXCELLENT THINKING BE A GOOD MINISTER OR ADVISER BE EFFECTIVE IN EXECUTING THE PLAN HAVE PERSEVERANCE (STEADFASTNESS OF PURPOSE) FINISH THE TASK UNDERTAKEN BE GOOD AT DELEGATING (ACT OF ENTRUSTING POWER)
Managers’ quality of “respecting” the leadership இளையர் இனமுளையர் என்று இகழார் நின்ை ஒைி யயா டு ஓழுகப்படும் மன்னளைச் யேர்ந்து ஓழுகல் ேிலர் எம்ளமக் காட்டிலும் இளையர் என்றும் எமக்கு இன்ன முளையிளன உளையரைன்றும் அவமதியாது அவைது நிளலக்குப் ரபாருந்த ஒழுகயவண்டும்“The follower should behave and act in such a way that nodisrespect is shown to the ‘leader’, because he is younger orhe is related”
Managers’ quality of “respecting” the leadership“Doing things which are not within one’s authority becausethe leader is a close friend / associate will bring only bad andworthless results”
Manager should have “high” thinkingAlways one should think “high”. Even if he is not able toachieve this excellence, the ‘very thought’ will be consideredequivalent to the achievement one could have got by puttingall his efforts.
Manager should be a good “minister” -«¨ÁîÍDefinition of a ‘minister’ or an ‘adviser’:“One who analyses the work well, does the same with an aim tocomplete it and also when in doubt, has boldness in talking”.
Manager’s ability to execute the plan“It is easy for a person to tell in an orderly manner what hewill do and how he will do. But it is difficult for everybody tocarry out the same in that order”.
“Perseverance” – an important quality for the Manager“Even if one’s endeavour did not yield the desired results dueto some destiny, the strain & stress put in by him in that effortwill certainly pay him back. That will not go waste.”
Managers ability to finish the task that he has undertaken“Having started the work, seeing that through until the end isconsidered braveness. If one quits in the middle, it will bringunhappiness.”
Manager’s delegating ability“After analysing well that “this person can only complete thisjob in this manner” and also after making sure that all these‘three’ elements coexist , then the work should be entrusted tothat person.”
Manager’s delegating ability“If one analyses and decides that ‘he’ is the right person whocould do his job, then that person (who decides to entrust thework) should make (help) the other person raise to thatperfection.”
Manager’s delegating ability“It is wise to leave the work to that person who has these fourqualities viz., love, knowledge, desirelessness, andunperturbed /unagitated mental attitude.”
Manager’s delegating ability“It is not appropriate to entrust a job to a person because he isa ‘lovable’ person, but he should be one who is capable ofwithstanding all odds and also understanding as to how to goabout doing that job.”
Value based BusinessThe life breaths of businessThe Human element Attitude based costing (ABC) Business - Process reengineering (BPR) (Self reform before business reform) ‘Creative’ market International Marketing (Avoid ‘shady’ deeds) Total Quality Management (Mental quality before material quality)
‘Attitude’ based Costing Manufacturers should not adopt questionable means in the manufacturing process to enhance profit. It is not proper to sacrifice consumer interests for the sake of profit maximisation Cost should be reduced without compromising on quality Business should be based on the principle of fair exchange Part with fair amount and get worthy product[ If a devotee offers an unconditional / pure and steady love, “God” will also bestow full grace]
Business Process Re-engineering(“Self reform” before business reform)It is not possible to reform anything without first reforming one’s own self‘Veda’ is the source of business, education, employment, cultivation etc.
‘Creative’ Marketing“Create” Market for products / services which are not in existence so far‘Indigenisation efforts’ should be taken‘Human element’ predominant in creative marketing
What is a ‘Market’? ‘Market’ is one which provides to the customers all their requirements. Man (Customer) needs air for survival and wherever he goes it is made available. The Almighty God (Business owner) who is ‘omnipresent’ arranges for it.
‘International Marketing’Foreign exchange transactions will have to be managed with a great deal of prudenceShady deals will have to be shunned at all costs and in all circumstances.Intermediaries (middle men) change the complexion of marketing by questionable practices. Their influence should be reduced.
‘Total Quality Management’Give importance to ‘mental’ quality besides material qualityMental quality ensures material quality as everything around is the reflection of the mindManager should not confine himself to air- conditioned office. He should cultivate the art of managing by walking around (MBWA)Manager should internalise the formula: “Be good, Do good & Tell good.”Managers should have compassion and forgiveness
A Business Organistion is to be treated as a TEMPLEwhere in the entire work force by means of sincere work offers worship to GOD
‘Learn from the “The Limited Company” called ‘MAN’ ‘MAN’ is a Limited Company (In the body, there is a limit for everything) ‘Buddhi’ (Intellect) is the Managing Director ‘Mind’ is the Manager They ‘communicate’ well with every part of the body (ie. proper understanding) Any disequilibrium in the balancing act of body, life will be thrown out of gear. (Cycling, Walking, Speaking etc)
‘Learn from the “The Limited Company” called ‘MAN’ Workers are like organs of a body & the proprietor,the heart If there is no heart, the organs cannot function Link between heart & organs is the blood Blood passes through the lungs (Managers) & finally to the heart (proprietor) Lack of co-ordination leads to numbness in the body (Organisation)
“ARTHASASTRA”“The fundamental principle of economic activity is that no man you transact with will lose, then you shall not”
(In business, if one safeguards others’ ‘goods’ as his own goodsand conducts his business, then this will be considered as agood business.)
‘Business & Ethics’Develop & foster purity of heart - Daiva Preethi’ (Love for God) & ‘Paapa bheeti’ (Fear of sin) Business men, Lawyers, Doctors’ Judges, Administrators, Politicians & Teachers [should conduct themselves according to the code]
‘Work Ethics’ - Duty to God(Need for understanding Indian Culture & values andintegrating them in the study of management)Culture: Anything that is processed is called cultured. Process by which you transform an object from raw form to a particular form, which is useful & has a valueBalanced Business: Entire life is based on balance. Foster and develop this balance properly
Value based guiding principles of ManagementPractice ‘oneness’ while working - Regard work as Divine - then work will be transformed into worship‘Information’ should lead to ‘transformation’Practice everything you expect others to implement in their workPast is past, future is not certain, present is not ordinary present but ‘omnipresent’, use it well. (Past & Future are akin to a ‘tree’ and present is to a ‘seed’)Essence of all values is ‘love’. Love everybodyCharacter is very important for managerial excellence.
‘Knowledge - Skills - Balance’ Transform “Knowledge” into “Skill” When there is a proper balance, our visionturns inward. (Misused / wrongly usedknowledge means ‘killing’ the knowledge andcausing imbalance)
Our Values and Beliefs• Adhere to ethical norms in all dealings with shareholders, employees, customers, suppliers, financial institutions and government.• Provide value for money to customers through quality products and services.• Treat our people with respect and concern; provide opportunities to learn, contribute and advance; recognise and reward initiatives; innovativeness and creativity.
Maintain - An organisational climate conducive to trust, open communication and team spirit. - A style of operations befitting our size, but reflecting moderation and humility.• Manage environment effectively for harnessing opportunities.• Discharge responsibilities to various sections of society and preserve environment.• Grow in an accelerated manner, consistent with values and beliefs, by continuous organisation renewal.
IIA CODE OF ETHICS [A document that is heavily tested.]• These ethical obligations are important not only to internal auditors but also to all professionals both personally and professionally.• Objectivity, integrity, confidential and disinterested use and protection of information and competence.
‘Perspective on Ethics’1. Definitions Business ethics - an organisation’s policies and standards established to assure certain kinds of behavior by its members Individual ethics - moral principles and standards of conduct adhered to by an individual2. Areas of Concern Regarding Business Ethics General business understanding of ethical issues Compliance with laws Conflicts of interest
‘Perspective on Ethics’ Entertainment and gift expenses Relations with customers and suppliers (should gifts or kickbacks be given or accepted?) Social responsibilities3. Factors that may lead to unethical behavior In any normal population, some people have less than desirable levels of ethics. If these people hold leadership positions, they may adversely influence subordinates.
‘Perspective on Ethics’ Organisational factors Pressures to improve short-run performance may promote unethical behavior Emphasis on strict adherence to chain of command authority may provide excuses for ignoring ethics when following orders. Informal work-group loyalties may subvert ethical behavior Committee decision processes may make it possible
‘Perspective on Ethics’ External factors Pressure of competition may compromise ethics in the interest of survival. Wrongful behavior of others may force a compromise of ethics Definitions of ethical behavior may vary from one culture to another. For instance, bribes to overseas officials or buyers may be consistent with some countries’ customary business practices
‘A. Perspective on Ethics’ General Guides to Ethics Golden Rule - Do unto others as you would have them do unto you. Maximise good - Act to provide the greatest good for the greatest number Fairness - Act in ways that are fair or just to all concerned. Maximise long-run outcomes - Act to provide the best long-range benefits to society and its resources General respect - Act to respect the planet and the rights of
‘Perspective on Ethics’ Simplified Criteria for Evaluating Ethical Behavior “Would this behavior be acceptable if people I respect knew I was doing this?” “what are the consequences of this behavior for myself, other employees, customers, society?” Ethics are individual and personal, influenced by Life experiences (rewards for doing right, punishment for wrong) Friendship groups (professional associations, informal groups) Organisational pressures (responsibilities to superiors and the organisation)
‘Perspective on Ethics’ Codes of Ethical Conduct An organisation’s code of ethical conduct is the established general value system the organistion wishes to apply to its members’ activities by Communicating organistional purposes and beliefs Establishing uniform ethical guidelines for members [Including guidance on behavior for members in making decisions] Because laws and specific rules cannot cover all situations, organisations benefit from having an established ethical code.
‘Perspective on Ethics’ The code, Effectively communicates acceptable values to all members [including recruits and subcontractors] Provides a method of policing and disciplining members for violations, through formal review panels through group pressure (informal) Establishes high standards against which individuals can measure their own performance Communicates to those outside the organisation the value system from which its members must not be asked to deviate
‘On Ethics’ Ethical dilemma of a Manager- Law will be silent!Eg: Take a favour from one’s dealer to get your child admitted to a good school? Use your office service provider to set up your home computer / cooling system? Are you making off with company funds, if your travel agent can exchange your entitlement to a business class ticket in such a way that you and your spouse can travel together by paying economy fare?
‘On Ethics’... if the decision does not entail a monetary loss for the organisation, then is it okay? Company may not lose money, but a bad precedent is set! The integrity of records has been tampered with. (It is the first wrong step that is most critical on most occasions) Each organisation must find adequate answers & develop common policies Creating a definite cultural norms which can be translatable in practice. (culture is what one does in the open)
‘On Ethics’... Rules for exceptions: Seeking exception must not be made easy Sanction at a very high level Criterion of transparency Exceptions should not break the law of the land No exceptions should tamper with the integrity of records [Thus achieve : Uniformity & Fairness] Business ethics works best when you are happy, comfortable & content to be in a fish bowl.
‘Manager to take the lead! opportunities for exercising leadership! Eg: trivial, but demonstrative exercise in leadership has quite an impact down the line Misuse of office stationery Office punctuality personal calls on the company paid phones Bigger you are the harder you fall! (those in high levels of market respectability should be more clearer than those around them. Transparency & integrity)
‘On Ethics’... Rule of thumb imagine what it would be like if the act you are contemplating were to appear as ‘headline news in the morning papers! Would you be able to face the work? Your friends? Your subordinates? Your colleagues? Your family? If you can, then go ahead, if you cannot stop right there!
THANK YOUThis presentation is a service in “Love”. Ihumbly surrender “ THE fruits of thisendeavour” to ‘Sri Sathya Sai’ who is the trueauthor of all these teachings and the drivingforce in my life.