Resume

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Resume

  1. 1. RAJEEV GUPTA HANDPHONE : 9312799211 OBJECTIVE To impart my best efforts and bring profitability to both the company and myself. EXPERIENCE Jan' 2008–Till Date COLT Technology Services India (P) Limited. Team Lead – Change Management  Managing a team of change analysts to handle RFCs from COLT internal and OLOs.  Managing 3 processes - Network Operations, Internal IT and CMS (Colt Managed Services).  Owner of COLT Change Management processes and leading process change initiatives to improve quality of service to COLT's customers.  Ensuring OLAs/ SLAs are maintained to support quality of delivery to end-customer. Current OLA performance is 100% since May 2008 for Change Management Team.  Responding to escalations and interfaces with other processes and functions.  Responsible for all reporting and trend analysis activity related to change management.  Maintaining foundation data and addition of new users to Remedy Change Management Tool.  Training users across COLT on Change Management Process and Tool.  Received Outstanding Teamwork Award for Q1 & Q2 2008. Mar' 2007–Jan’ 2008 Aptech Limited. Manager Projects  Handling various training projects for Aptech on Pan-India as well as Nepal, Sri Lanka & Bangladesh (For Project Nokia).  Team of 34 trainers based of Delhi Regional office.  Top earner with Nokia Project where telecom trainings were involved.  Helped in establishing VPN connectivity from Nokia Finland at Delhi and Mumbai to maintain IPR confidentiality.  Troubleshoot Cisco Systems VPN Client side connectivity over LAN as well as dial-up environments.  Pull reports from LMS and data validation.
  2. 2. Apr' 2005–Mar’2007 NIS Sparta Ltd. State Learning Lead  The company is owned by Reliance Anil Dhirubhai Ambani Group.  Was heading UP(E) and UP(W) telecom circles.  KRA’s include conducting Concern Validation Studies; provide training/ expertise to clients’ staff and showing positive impact in clients’ growth.  Specialised on Reliance Broadband Division Products like ADSL, FLP, BroadNet. Sep' 2003–Apr’ 2005 Anand Group. General Manager - Projects  Anand Group has been servicing power sector in the field of Electrical Switchboards, UPS, Inverters, DG Sets, and Turnkey Electrical Installations from the year 1979. The Company is managed by Technocrat Professionals, and has emerged as a leading manufacturer of High Value Electrical and Electronic equipment. The group has 2 companies namely – Anand Power Limited and Anand Control Systems (P) Ltd.  Anand Control Systems (P) Ltd is High Power Partner of American Power Conversion (APC) for it’s entire range of Infrastructure & Power Products like IT Racks for data centers and UPS systems.  KRAs included creating & managing all projects for key accounts like Ericsson, Cisco, Microsoft, Citibank, Yahoo, Vertex, Fidelity, Convergys, Nestle, Pepsi, Maruti, BSNL, Aajtak and through various consultants.  Solution Design (Power and Data Center)/ presentation as per customer’s specific design. Nov' 2001–Aug’ 2003 Adhunik Power Systems Pvt. Ltd. Senior Project Manager – Telecom Vertical  Adhunik Power Systems offers High Value Power Management and Protection solutions to cellular operators in India. The company has developed an innovative indigenous microcontroller based Power Regulator which optimizes the power usage at various telecom/ cellular sites. Also, the product portfolio includes External Lightning and Electrical Surge Protection Devices as per IEC 61312, SMPS (DC Power Supply) and Solar Power Solutions.  Developed export base. Went to Yangon (Myanmar) to study the telecom market feasibility. Breakthroughs in Motorola, Spectranet and Touchtel in India. Total handling of UAE business associate in terms of solution designing/ tender preparation/ backend product sourcing/ negotiation. Bagged order for USD1.2 million from Sudatel in SUDAN.  Looked after all major cellular operators viz., Bharti, Hutchison, BPL, Idea, Reliance and Hexacom. RGNOKIA@GMAIL.COM B-10/ 137A, UDAIGIRI 2, SECTOR-34, NOIDA.-201 301 (U.P.) PAGE 2 OF 4
  3. 3. Jan'2000-Oct'2001 Technet Software Solutions (P) Ltd Southridge, SC Project Manager  A company specializing in Network Solutions & System Integration.  Work profile included designing and presentation of networks (Fibre Optic/ copper) for corporates like Wildlife Institute of India, GNDU (Amritsar).  Designed network for Wildlife Institute of India, Guru Nanak Dev University, UTI and HDFC.  Implementation of the projects – Review of PERTs, Backend liaisoning for equipment’s/ materials procurement.  KRA included backend liaisoning with TATA INFOTECH, HFCL, TCIL for SI Projects.  Liaisoning & trainings with AMP, LUCENT, COMPAQ, TechPacific and 3-COM. Sep'1997–Jan'2000 Software Technology Group Intl Ltd Southridge, SC Center Manager  Responsible for achieving Sales and Profit Targets; Did a total turnaround of the center into a profit center.  Competition Review and Analysis/ Facility & Time Management/ Batch Management measures implemented. Jun'1992–Aug'1997 Automation Systems Southridge, SC Manager – Technical & Sales  The company is a Distributor of Office Automation Products Range of erstwhile Godrej & Boyce Manufacturing Ltd.  Was responsible for Corporate Accounts. Got breakthrough in Maruti Udyog Ltd, Narora Atomic Power Station, Directorate General Border Roads Organisation and BTPS.  Also handled IOC, NTPC and WAPCOS.  Technical Support to Executives as well as customers for better retention. RGNOKIA@GMAIL.COM B-10/ 137A, UDAIGIRI 2, SECTOR-34, NOIDA.-201 301 (U.P.) PAGE 3 OF 4
  4. 4. EDUCATION 2008 ITIL V3 Foundation COLT Technology Services India (P) Ltd Score 90% 2008 PRINCE2 Practitioner COLT Technology Services India (P) Ltd Score 78% 2007 ISO 9001:2000 Aptech Limited 2004 STC (L&T) Lucknow Electrical Design of Switchgear Assembly. 2001 NILEM Chennai Diploma in TQM and ISO 9000. 1993–1998 Delhi College of Engineering Delhi University B. Tech (Electronics). 1989–1992 Pusa Polytechnic Delhi Diploma in Electronics & Communications Engineering. IT SKILLS Cisco VPN, MS Office. Windows NT. Internet/ Mails DATE OF BIRTH 29-APRIL-1971. RGNOKIA@GMAIL.COM B-10/ 137A, UDAIGIRI 2, SECTOR-34, NOIDA.-201 301 (U.P.) PAGE 4 OF 4

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